Ratings based on 362 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel

Posted 23-Aug-2015
Pros: Quality of breakfast, the helpful staff and the room.
Location: Good location, being on the edge of the old town. Walking distance (15-20 minutes) to funicular railway to castle and the hill behind the castle.
The hotel is in a good position on the edge of the old town. The staff are very friendly and helpful. Our room was comfortable, clean and quiet. We had opted for a club room which gave us access to the club lounge and a complimentary mini bar. There was a wide choice for breakfast with everything freshly cooked and the option to request anything you wanted. Certainly one of the best breakfast buffets we have had. The pool is a nice extra, clean and well run with towels and robes available. The hotel is well run with lots of extra touches that help to make the stay comfortable. No question it deserves the 5 stars and we would stay again.
Comment from Hotel Management
27-Aug-2015 by lizeth.liesegang@hdbge.crowneplaza.com, Hotel Management
Dear Guest Thank you for taking the time to write such a detailed review on Expedia. We are very happy to read that you enjoyed our hotel, Club Lounge, central location and breakfast. We look forward to welcoming you again in the Crowne Plaza Heidelberg City Centre. Kind regards. Koren Yueksel. General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lincolnshire

City Break perfection

Posted 17-Aug-2015
Pros: Everthing
Cons: Free beer?
Location: Magnificent location central to the whole town and tourist attractions
The hotel is in an excellent position to base any holiday/break in this magnificent city. It's a little walk to the Altdorf but not too far to need a taxi. There is a massive modernisation of the local tram system going on that the hotel feels obliged to apologise for but it never intruded on our enjoyment of our stay. It would be unfair for me to recommend any one restaurant in the town, they are equally good and no-one will willingly let you down. Just sit down and get involved, nice town, nice people and nice food! Schuss!
Comment from Hotel Management
22-Aug-2015 by lizeth.liesegang@hdbge.crowneplaza.com, Hotel Management
Dear Rhett Thank you very much for your wonderful review and rating. It is such a pleasure to read that you and your family enjoyed your stay at our hotel. We look forward to welcoming you again in the Crowne Plaza Heidelberg City Centre. Kind regards. Koren Yueksel. General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveller from Southern England

Modern comfortable hotel with spa

Posted 10-Aug-2015
Location: Located close to the city centre, the old town with its market place, shopping, castle and sights were all in walking distance
We really enjoyed staying at this hotel. It was convenient for the centre of Heidelberg, clean and comfortable with excellent food, friendly and efficient staff and as a bonus we could use the spa as often and for as long as we wanted. What's not to like? I'd definitely recommend this hotel to anyone.
Comment from Hotel Management
15-Aug-2015 by Hotelmanagement, Hotel Management
Dear Lesley Thank you very much for your lovely review of your recent stay at the Crowne Plaza Heidelberg City Centre. It is great to hear that everything was to your satisfaction, especially your compliments about the service from our staff. I will make sure they are made aware of your feedback. We really look forward to welcoming you back again. Kind regards. Koren Yueksel. General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect

Posted 08-Aug-2015
Perfect, near all you need, staff very good trained
Comment from Hotel Management
10-Aug-2015 by Hotelmanagement, Hotel Management
Dear Guest Thank you very much for your 5 star review. It is great to read that you had a good time at the Crowne Plaza Heidelberg City Centre. We hope to see you again. Kind regards. Koren Yueksel. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

komfortables Hotel nahe Fußgängerzone

Posted 05-Aug-2015
Nette Zimmer, gutes und reichhaltiges Frühstücksbuffet, schöner Wellnessbereich mit Pool
Comment from Hotel Management
10-Aug-2015 by Hotelmanagement , Hotel Management
Sehr geehrte Claudia, herzlichen Dank für Ihren Besuch und Ihr positives Feedback. Wir freuen uns sehr, dass Ihnen unser Fruehstuecksbuffet und die Kurfuerstentherme in guter Erinnerung geblieben sind. Wir hoffen, Sie schon bald wieder bei uns in Heidelberg begrueßen zu duerfen. Mit besten Grueßen, Koren Yueksel, Hoteldirektor
5 out of 5
Recommended
for Everyone
by A verified traveller from Durham, UK

Nice hotel close to old town

Posted 01-Aug-2015
We stayed for one night but wished it was longer. Excellent staff and great location
Comment from Hotel Management
11-Aug-2015 by Hotelmanagement, Hotel Management
Dear Neil Thank you very much for your wonderful feedback. It is great to read that everything was to your satisfaction and you enjoyed your stay with us. We hope to see you again. Kind regards. Koren Yueksel. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Lancaster

Outstanding Hotel

Posted 25-Jul-2015
Pros: Everything was first class.
Cons: We wished the air condition was better but then it had been a heat wave and so it was no surprise.
We were so pleased with this hotel. The price was so reasonable and the rooms were first class in every way. 5 star accommodations at 3 star prices.
Comment from Hotel Management
10-Aug-2015 by Hotelmanagement, Hotel Management
Dear Thomas Thank you for your positive feedback and your 5 star review. We are happy to read that you enjoyed your stay with us. I have already forwarded your positive feedback to my team and they were delighted. We really look forward to welcoming you back at Crowne Plaza Heidelberg City Centre again. Kind regards. Koren Yueksel. General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveller from Munchen

Well located hotel

Posted 14-Jul-2015
The hotel is very well located at walking distance from the old city centre. Also the breakfast is really good with many different choices.
Comment from Hotel Management
20-Jul-2015 by Hotelmanagement, Hotel Management
Dear Maria Thank you very much for your wonderful feedback. It is great to read that you enjoyed our central location and our breakfast buffet. We thank you for staying with us and we really look forward to welcoming you back at Crowne Plaza Heidelberg City Centre again. Kind regards. Koren Yueksel. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from 神戸、日本

ハイデルベルク旧市街に近い

Posted 04-Jul-2015
Pros: ホテルのスタッフの対応も良く、部屋もとても綺麗でした。ホテルのアメニティグッズも毎日更新されていました。
Cons: 6月に宿泊しましたが、寒い時に暖房が入らなかったことです。
Location: ハイデルベルク城、ハイデルベルク大学、テオドール橋、哲学の道、ネッカー川クルーズ(古城)
このホテルを選んだ理由は、フランクフルト空港からシャトルバスがホテルに横付けされるため荷物を持っての移動が少ないためでした。非常に便利でした。それに旧市街に近く、観光の拠点としても良く、ハイデルベルク中央駅にも近いのでとても便利で、立地の良いホテルでした。
5 out of 5
Recommended
for Everyone
by A verified traveller from GA

Great hotel, close to city transit

Posted 04-Jul-2015
This hotel is located within one block of the bus and tram stops, and less than ten minutes by foot from the main shopping street. The castle is a thirty-minute walk, but you can easily catch bus 33, which goes to the foot of the funicular. The Heidelberg train station is easily reached via tram 5--an approximate 10-minute ride. The staff are friendly and helpful. The rooms are clean and comfortable. No complaints.
Comment from Hotel Management
06-Jul-2015 by Hotelmanagement, Hotel Management
Dear Julie, Thank you very much for your wonderful review and rating. It is such a pleasure to read that everything was to your satisfaction. We look forward to welcoming you again soon in the Crowne Plaza Heidelberg City Centre. Kind Regards. Koren Yueksel. General Manager.