Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Schönes Hotel in Nähe der Altstadt

Posted 29-Jan-2016
Pros: Gute Lage
Location: Altstadt von Heidelberg.
Das Hotel liegt am Rande der Altstadt. Das Frühstücksbuffet ist super. Leider ist die Tiefgarage im Hotel recht teuer. Aber ansonsten gibt es nichts zu beanstanden. Gerne wieder. Rezeption sehr freundlich und hilfsbereit.
Comment from Hotel Management
01-Feb-2016 by Hotelmanagement, Hotel Management
Sehr geehrter Gast, herzlichen Dank für Ihren Besuch und die positive Bewertung Ihres Aufenthaltes. Wie schön, dass Ihnen unsere zentrale Lage und das Frühstücksbuffet in besonders guter Erinnerung geblieben sind. Meine Kollegen an der Rezeption haben sich sehr über Ihr Kompliment gefreut. Besuchen Sie uns bald wieder. Wir würden uns freuen Sie erneut bei uns willkommen zu heißen. Mit besten Grüßen, Silke Scharsach, Hotelmanagement
5 out of 5
Recommended
for Everyone
by A verified traveller from Ol

Perto do centro comercial

Posted 25-Jan-2016
Ótima, quarto limpo, funcionários atenciosos, excelente serviço de quarto e localização excelente
Comment from Hotel Management
29-Jan-2016 by Hotel Management, Hotel Management
Dear Newton Thank you very much for your positive feedback. We are happy that you enjoyed your stay in the Crowne Plaza Heidelberg City Centre. We really look forward to welcoming you back soon. Kind regards, Silke Scharsach, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Zentral gelegenes ruhiges Hotel

Posted 06-Jan-2016
Das Hotel liegt am oberen Ende der Fußgängerzone, alle Attraktionen lassen sich gut zu Fuß erreichen. Die Zimmer sind nett eingerichtet, der Spa Bereich sehr einladend und das Frühstück lecker! Die Parkkosten über 22 Euro für 24h halte ich für zu teuer. Ansonsten hatten wir einen schönen Aufenthalt!
Comment from Hotel Management
07-Jan-2016 by Hotelmanagement, Hotel Management
Sehr geehrter Gast, herzlichen Dank für Ihren Besuch und Ihr Feedback zu unserem Hotel. Wir freuen uns, dass Sie eine schöne Zeit in Heidelberg hatten. Unsere Tiefgarage ist öffentlich und die Preise liegen im Preisgefüge der Parkhäuser in Heidelberg. Wie schön, dass Ihnen die Einrichtung unserer Zimmer, das Frühstücksbuffet und unser Wellnessbereich in guter Erinnerung geblieben sind. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit besten Grüßen, Silke Scharsach, Hotelmanagement
5 out of 5
Recommended
for Everyone
by A verified traveller

Tolles Hotel

Posted 31-Dec-2015
Zentrale Lage, schöne Stadt Hotel ist Auf jeden Fall weiter zu empfehlen. Top Frühstücksauswahl
Comment from Hotel Management
04-Jan-2016 by Hotelmanagement, Hotel Management
Sehr geehrter Gast, herzlichen Dank für die Bewertung Ihres Aufenthaltes und Ihr positives Feedback. Wir freuen uns sehr, dass Sie einen gelungenen Aufenthalt hatten und Ihnen unsere Frühstücksauwahl in guter Erinnerung geblieben ist. Wir würden uns freuen, Sie nochmals bei uns begrüßen zu dürfen. Mit beste Grüßen, Silke Scharsach, Hotelmanagement
5 out of 5
Recommended
for Everyone
by A verified traveller

A very nice stay

Posted 20-Dec-2015
We has a very nice stay for a family of four. Staff very welcoming and helpfull.
Comment from Hotel Management
21-Dec-2015 by Hotel Management, Hotel Management
Dear Guest, Thank you so much for your rating and your kind feedback. I am happy and proud to read that you enjoyed the hospitality and customer care of my team to the fullest. I have forwarded your praise to them and they were delighted. It will definitely be a motivation to continue our effort. It was a pleasure to have you as our guest and we hope to welcome you back soon. Kind regards, Silke Scharsach, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller

시내 여행하기편리합니다.

Posted 11-Dec-2015
시내 여행하기편리합니다. 걸어서 15분이내 갈수있음. 전반적으로 편안합니다. 식사도 괜찮음.
Comment from Hotel Management
16-Dec-2015 by Hotel Management, Hotel Management
Dear Guest, Thank you very much for your recent stay at Crowne Plaza Heidelberg City Centre and for taking time to write a review on Expedia. We highly appreciate your comments on our hotel and really look forward to welcoming you back soon. Kind regards, Silke Scharsach, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Bien situado a 2 min de la calle peatonal

Posted 08-Dec-2015
El personal de Recepcion muy profesional nos ayudó en todas nuestras preguntas y nos recomendó un restaurante para cenar. El spa del hotel es fabuloso, con una gran piscina cubierta, sauna, baño de vapor..... y todo muy limpio
Comment from Hotel Management
08-Dec-2015 by Hotel Management, Hotel Management
Dear Guest, Thank you very much for your rating and your kind feedback. It is pleasure to read that you enjoyed your stay with us. I have forwarded your positive comments to my colleagues. Thank you for staying with us and we really look forward to welcoming you back at the Crowne Plaza Heidelberg City Centre again. Kind regards, Silke Scharsach, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveller

시내에서 가까움.

Posted 08-Dec-2015
하이델베르크 시내에서 이동하기 편리합니다. 걸어서 쇼핑몰, 성가지 가는데 15분이면 충분합니다.
5 out of 5
Recommended
for Everyone
by A verified traveller

Exzellentes Hotel mit sehr freundlichem Personal

Posted 07-Dec-2015
Das Personal war sehr freundlich, insbesondere die Kellner sehr zuvorkommend, humorvoll und unterhaltsam
Comment from Hotel Management
08-Dec-2015 by Hotelmanagement, Hotel Management
Sehr geehrter Gast, herzlichen Dank für diese tolle Bewertung. Es freut uns sehr, dass Sie mit Ihrem Aufenthalt rundum zufrieden waren. Ihr Lob habe ich gerne an meine Kollegen weitergegeben. Gerade das direkte Feedback unserer Gäste motiviert uns immer aufs Neue. Wir würden uns freuen, Sie wieder bei uns in Heidelberg willkommen zu heißen. Mit besten Grüßen, Silke Scharsach, Hotelmanagement
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Reasonable hotel, near the edge of the old town.

Posted 06-Dec-2015
Stayed for business at the start of Dec 2015. The hotel is in the new town of Heidelberg, 15 mins walk from the main rail station and 5 mins walk from the edge of the old town. Very clean room. Downside is that the room was overheated, and while the heating could be turned down, there was no way of cooling the room, other than open a window (which only opened a couple of inches). Breakfast was good. Hotel bar completely lacking character. Spa is okay; pool is tiny.
Comment from Hotel Management
08-Dec-2015 by Hotel Management, Hotel Management
Dear Guest, Thank you very much for your feedback regarding your last stay with us. We are grateful to read that you enjoyed our central location and the cleanliness of your room. The windows are locked and could only be opened a couple of inches for security reason. As matter of course, we unlock the window on request, so it is possible to open it completely. We are happy to assist you in this matter next time. Our restaurant and Gaudeamusbar will be renovated next year and will get a modern “facelift”. We hope to welcome you back at the Crowne Plaza Heidelberg City Centre again. Kind regards, Silke Scharsach, Hotel Management