Ratings based on 541 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Meets moderate expectations

Posted 16-Jan-2017
Pros: location, restaurant
Cons: situate patrons away from construction noise
enjoyed our stay. used the spa and fitness facilities. disappointed that one of our 2 night stay our room did not get cleaned. were told that we removed our "do not disturb" sign too late. food was good and prompt. location was convenient for walking and driving. parking available at a fee of 20+Euros daily. there was construction on our floor or above, and although it was happening in the daytime - we were sleeping due to jet lag which was disruptive. also had a few hours each evening when wifi was out of servie. appeared that the upper floors have been renovated,but ours hadnt been. was comfortable but rooms not overly spacious.
5out of 5
Recommended
for Everyone
by A verified traveller from England

Terrific Hotel!

Posted 27-Dec-2016
Pros: Facilities, service and staff.
Cons: Gym could be improved by enlarging it and adding more equipment.
Location: The location is great! Within walking distance to the center and to the train station.
The hotel was wonderful! The rooms were clean, spacious and well appointed. The beds were very comfortable. The pool was large & the spa was nice and hot. The changing rooms were clean and had everything that was needed. The breakfast was plentiful with many options. They were very busy when we stayed so they opened up the addition dining area. Aside from the buffet, they offered cooked options that could be ordered from your table. The restaurant had large portions and the food was delicious. The fitness center was small with two treadmills, two bicycles, a nautlis machine, and free weights. There were not many of us who used the gym so there was always equipment available. In addition to the facilities, the staff throughout the hotel was helpful and courteous. Truly, it was a great vacation and the Crowne Plaza added to our terrific vacation!
Comment from Hotel Management
01-Jan-2017 by Victoria Steiner, Hotel Management
Dear Karen, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Victoria Steiner Executive Assistant Manager
5out of 5
Recommended
for Everyone
by A verified traveller

absolut freundliches Personal!!! Hammer!!

Posted 24-Oct-2016
Pros: Freundlichkeit - Lage
sehr sehr freundliches Personal egal ob bei Frühstück, Rezeption.... fällt richtig auf - selten noch so wie hier!
Comment from Hotel Management
26-Oct-2016 by Hotelmanagement, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihr wunderbares Feedback. Es ist für uns das schönste Kompliment und Motivation zugleich, wenn wir Ihr Kommentar über die Freundlichkeit unserer Mitarbeiter lesen und, dass Sie das „selten noch so wie hier“ erleben. Herzlichen Dank dafür. Gerne habe ich Ihr Lob an meine Kollegen weitergegeben. Kommen Sie uns bald wieder besuchen. Wir freuen uns auf Sie. Mit besten Grüßen, Silke Scharsach, Hotelmanagement
4out of 5
by A verified traveller

Bem localizado

Posted 24-Oct-2016 on Hotels
Este hotel em Heidelberg está bem localizado, perto do centro e de várias facilidades. Os quartos são padrão embora um pouco pequenos, banheiro espaçoso com banheira, amenities de qualidade. A academia fica fora do hotel, do outro lado do corredor de uma galeria.
Comment from Hotel Management
27-Oct-2016 by General Manager, Hotel Management
Muito obrigado por dar sua avaliação de nosso hotel. Ficamos felizes em ouvir que você teve uma boa estadia conosco. Isso é algo de que nossa equipe se orgulha imensamente, por isso seus comentários são de grande valor. Esperamos vê-lo novamente. Atenciosamente, Silke Scharsach, Hotel Management
4out of 5
by A verified traveller

Posted 24-Oct-2016 on Hotels
Comment from Hotel Management
27-Oct-2016 by General Manager, Hotel Management
Dear Guest Thank you so much for your review of our hotel. We really hope to welcome you back soon at the Crowne Plaza Heidelberg City Centre. Best regards, Silke Scharsach, Hotel Management
5out of 5
by A verified traveller

Posted 21-Oct-2016 on Hotels
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Dear Guest Thank you so much for your recent stay with us and for your rating. We hope to welcome you back soon. Best regards, Silke Scharsach, Hotel Management
5out of 5
by A verified traveller

친절하고 위치가 좋은 호텔

Posted 19-Oct-2016 on Hotels
루프트한지 셔틀버스를 타면 바로 호텔에 내립니다. 건너편에 큰 마트가 있어서 간식 등 준비하기 좋구요, 중앙역에서도 트램으로 4분입니다. 직원들도 친절하고 바도 가격이 싸고 좋았습니다.
Comment from Hotel Management
21-Oct-2016 by General Manager, Hotel Management
Dear Guest Thank you very much for rating us so positively. We really hope to welcome you back soon at the Crowne Plaza Heidelberg City Centre. Best regards, Silke Scharsach, Hotel Management
4out of 5
Recommended
for Everyone
by A verified traveller

Familienstädtereise

Posted 17-Oct-2016
Pros: Frühstück
Cons: Etwas größere Zimmer- waren aber völlig ausreichend.
Location: Altstadt
Super Lage, zentral aber ruhig. Nettes Personal, sehr gutes Frühstück, großzügige Bar.
Comment from Hotel Management
19-Oct-2016 by Hotelmanagement, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihren Besuch und die Bewertung Ihres Aufenthaltes. Es freut uns sehr, dass Ihnen unser reichhaltiges Frühstücksbuffet und unsere zentrale Lage in guter Erinnerung geblieben sind. Ihr Lob habe ich gerne an meine Kollegen weitergegeben. Kommen Sie uns bald wieder besuchen. Wir freuen uns auf Sie. Mit besten Grüßen, Silke Scharsach, Hotelmanagement
3out of 5
by A verified traveller from London

Disappointing

Posted 15-Oct-2016
Pros: nothing really
Cons: poor management - and poor follow through on promises
Booked this hotel for the German GP in July - asked the hotel if they could arrange a car and driver for the three days of the GP. Was told this would not be a problem. On the Friday morning, no car and driver and then a very dishevelled (and smelly - obvs been working all night) taxi driver was summoned. Not what we had ordered and would not have got us into the GP Paddock as taxis not allowed. This was repeated on Day 2. Ridiculous charade. Hotel shabby and although staff nice nothing happened as promised. Would not stay here again.
Comment from Hotel Management
17-Oct-2016 by Hotel Management, Hotel Management
Dear J Thank you for your candid review. We apologize that your recent stay did not meet expectations. Our aim is to provide an excellent service and a high quality product. We deeply regret that we missed to arrange you a transport as we promised before your arrival. We would like to apologize for the inconvenience this has caused. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Silke Scharsach, Hotel Management
5out of 5
Recommended
for Everyone
by A verified traveller from Seattle,WA,USA

Clean,comfortable,convenient location,great food.

Posted 11-Oct-2016
Location: Haupt Str and Alt Stadt within easy walking distance. Shopping close by.
Very clean and comfortable,just the right size. Well stocked with water, coffee,snacks.
Comment from Hotel Management
13-Oct-2016 by Hotel Management, Hotel Management
Dear Richard Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Silke Scharsach, Hotel Management