Ratings based on 502 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 08-Jul-2016
overall good experience. central location. very accommodating staff. would go back again. pool and workout room are not as nice as I would have liked them to be. but the spa services were very good.
Comment from Hotel Management
08-Jul-2016 by Hotel Management, Hotel Management
Dear Guest Thank you very much for rating us and taking time to leave your positive feedback. It is great to read that you were satisfied with the central location, the spa service, and the goodwill of our staff members. We really look forward to welcoming you back soon. Best regards, Silke Scharsach, Hotel Management
5out of 5
by A verified traveller

Very nice hotel.

Posted 06-Jul-2016
Pros: The hotel staff was very helpful.
Good location and well informed staff. The hotel room was clean and comfortable.
Comment from Hotel Management
06-Jul-2016 by Hotel Management, Hotel Management
Dear Guest Thank you very much for your very good feedback. We are very happy that you enjoyed your stay at the Crowne Plaza Heidelberg City Centre, especially your satisfaction with our hotel staff makes us proud. I have already passed your compliment on to them. It was a great pleasure, to have you as our guests and we hope to see you again when your travel plans will bring you to Heidelberg. Sincerely, Silke Scharsach, Hotel Management
4out of 5
by A verified traveller from USA

Crowne Plaza

Posted 03-Jul-2016
While the decor may be a bit dated the hotel is very clean and quiet. Plus all the staff that we interacted with were very friendly and helpful. Food in the bar was quite good and it was a comfortable place to watch a soccer game. The breakfast buffet had many choices and was delicious. The hotel is within a 5 minute walk of the old town area so it's nicely situated.
Comment from Hotel Management
05-Jul-2016 by Hotel Management, Hotel Management
Dear David Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Silke Scharsach, Hotel Management
5out of 5
by A verified traveller from Wiesbaden

Komfortables Hotel in zentraler Lage

Posted 22-Jun-2016
Pros: Freundliches, aufmerksames Personal, reichliches und qualitativ hochwertiges Frühstücksbüfett, saubere und gepflegte Zimmer
Location: Zentrale Lage, Heidelberger Schloss, Altstadt, Bergbahn zum Königsstuhl, Spaziergang am Neckar, ...
Wir waren für 5 Tage zu einem Tanzfestival in Heidelberg und haben uns im Hotel sehr wohl gefühlt. Das Personal war stets freundlich, aufmerksam und hilfsbereit. Die Zimmer waren sauber. Das Frühstücksbüfett war reichhaltig, vielseitig und lecker. Auf Wunsch bekamen wir Nackenstützkissen. Mit der Haltestelle vor dem Hotel waren wir mit Bus und Straßenbahn sehr mobil. Ein später Check-In war nach einem kurzen Telefonat problemlos möglich. Am Tag der Abreise konnten wir das Gepäck zwecks einer Heidelberg-Abschlusstour nach dem Check-out im Hotel zur Aufbewahrung ohne Zeitvorgabe abgeben. In der gemütlichen Bar konnte die Fußball-EM leise verfolgt werden. Für Sportler gibt es in der Lobby einen Extra-Erfrischungsstand mit (Zitronen-)Wasser und Äpfeln. Das senkt die Hemmungen, das Zimmer in sportlichem nicht mehr ganz so frischem Outfit nach sportlicher Betätigung über die Lobby aufzusuchen. In einem Hotel-Prospekt waren eine 5 km Laufstrecke um den Neckar und eine 10 km-Waldstrecke ausgewiesen. Die lange Strecke ist von Ortsfremden im Wald aufgrund der vielen Abzweigunge, welche dem Prospekt nicht entnommen werden konnten, nicht ganz so leicht zu finden - dafür gibt es alle paar Meter was Sehenswertes zu entdecken. Wir haben gut schlafen können und den Aufenthalt sehr genossen. Der nächste Besuch in Heidelberg führt uns sicher wieder in dieses Hotel.
Comment from Hotel Management
23-Jun-2016 by Hotelmanagement, Hotel Management
Sehr geehrter Chris, herzlichen Dank für die Zeit, die Sie sich genommen haben unser Hotel und Ihren Aufenthalt so ausführlich zu bewerten. Wir freuen uns sehr, dass Sie eine schöne Zeit in Heidelberg hatten und Sie sich bei uns wohl gefühlt haben. Ihr positives Feedback habe ich gerne an meine Kollegen wiedergegeben, die sich sehr darüber gefreut haben. Die 10 km-Waldstrecke werden wir versuchen genauer darzustellen. Danke für Ihren Hinweis. Wir freuen uns auf Ihren nächsten Besuch und wüschen Ihnen bis dahin „Alles Gute“. Beste Grüße, Silke Scharsach, Hotelmanagement
5out of 5
by A verified traveller from Suffolk UK

Excellent Staff, close to the Town

Posted 04-Jun-2016
Pros: Great staff, clean, close to town, great price.
Cons: stay as you are
Location: Close to town for shopping, near to the Altstadt and Castle, Student Prison, Hauptbanhof etc
We stayed here over the bank holiday weekend at the end of May. The staff were so helpful and nothing was a problem. It was like going back in time to how hotels used to be - polite staff, customer focused, friendly, clean etc.
Comment from Hotel Management
06-Jun-2016 by Hotel Management, Hotel Management
Dear DC Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Silke Scharsach, Hotel Management
5out of 5
by A verified traveller from Belfast, NI

The staff are excellent.

Posted 01-Jun-2016
The staff at the Crowne Plaza Heidelberg were the nicest I have ever experienced. Misha, Hannah and the front desk staff were extremely attentive and helpful. They went above and beyond to make our stay as nice as possible. The location is very convenient and the swimming pool is amazing! I don't hesitate in recommending this hotel - it is especially good for families.
Comment from Hotel Management
02-Jun-2016 by Hotel Management, Hotel Management
Dear Andrea Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best regards, Silke Scharsach, Hotel Management
3out of 5
by A verified traveller

Gute zentrale Lage.

Posted 03-May-2016
Leider Zimmer in Aufzugnähe gehabt. Bremsgeräuche vom Aufzug waren in der Nacht und am Morgen sehr störend.
Comment from Hotel Management
12-May-2016 by Hotelmanagement, Hotel Management
Sehr geehrter Hauma, Vielen Dank für Ihre Anmerkungen zu Ihrem letzten Besuch in unserem Hotel. Wir entschuldigen uns vielmals für die Unannehmlichkeiten, die Sie während Ihres Aufenthalts durch die Fahrstuhlgeräusche hatten. Bei Ihrem nächsten Aufenthalt werden wir Ihnen gerne ein Zimmer in unserer "Quiet Zone" zuteilen. Wir hoffen, dass Sie uns Gelegenheit geben, Ihnen bei einem künftigen Besuch ein besseres Gästeerlebnis zu bieten. Mit freundlichen Grüßen, Silke Scharsach, Hotelmanagement
4out of 5
by A verified traveller from UK

Excellent breakfast. Good Location.

Posted 03-May-2016
Found the Apotheke Museum very interesting and enjoyed the rather steep ride on the Historic Bergbahn.
Comment from Hotel Management
09-May-2016 by Hotel Management, Hotel Management
Dear Alison Thank you very much for your positive review of your recent stay at the Crowne Plaza Heidelberg City Centre. It is great to hear that you had an enjoyable time at the “Apotheken-Museum” housed in the Heidelberg Castle. We hope to welcome you back soon. Best regards, Silke Scharsach, Hotel Management
5out of 5
by Ziyi

Posted 19-Apr-2016 on Hotels
Comment from Hotel Management
25-Jun-2016 by CrownePlaza, Hotel Management
Dear Ziyi, Thank you very much for your five star review. We really look forward to welcoming you back in Heidelberg. Best regards, Silke Scharsach, Hotel Management
5out of 5
by Ming-Chang

This traveller left a rating score only Posted 04-Apr-2016 on Hotels