Ratings based on 141 verified reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 28-Jun-2019
Fantastic staff, nothing too much trouble. Only downside was lack of air conditioning so room hit but was able to open window so not too terrible!
4 out of 5
by a verified traveller

Posted 26-May-2019
Good choice of menus. Pleasing bar area. Well appointed room
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 13-May-2019 on Hotels
1 out of 5
by a verified traveller

Never on a weekend

Posted 07-May-2019 on Hotels
The room provided was less than 20 metres from the function suite which was holding a wedding reception with throbbing drum and bass music until 1 in the morning followed by the noise of wedding guests returning to their more distant rooms rendering sleep impossible until the small hours. Most people stay at a hotel because they want somewhere to sleep. When shortly after midnight we raised this with the staff there approach was not my problem. In fact throughout because we had booked through Hotels.com the attitude was that any issues we had were not a Best Western problem. Terrible service lack of foresight in the room allocation.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 04-May-2019 on Hotels
4 out of 5
by a verified traveller

One night stay

Posted 02-May-2019 on Hotels
Comfy clean and efficient is now I would describe my one night stay at this hotel. The only down side was that the Wifi although fats occasionally dropped out so streaming from iplayer was occasionally paused.
3 out of 5
by a verified traveller from Edinburgh

Posted 07-Apr-2019
Large room. Efficient heating. A window that opened. Furnishings a little tired. Duvet and pillows well-used. Carpet stained and sticky. Three stars is correct rating. Restaurant and main social areas nice.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 29-Mar-2019 on Hotels
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 17-Mar-2019
4 out of 5
by a verified traveller from Fleet

This traveller left a rating score only Posted 27-Feb-2019 on Hotels