Never on a weekend
Posted 07-May-2019 on Hotels
The room provided was less than 20 metres from the function suite which was holding a wedding reception with throbbing drum and bass music until 1 in the morning followed by the noise of wedding guests returning to their more distant rooms rendering sleep impossible until the small hours. Most people stay at a hotel because they want somewhere to sleep. When shortly after midnight we raised this with the staff there approach was not my problem. In fact throughout because we had booked through Hotels.com the attitude was that any issues we had were not a Best Western problem. Terrible service lack of foresight in the room allocation.