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Reviews of Plaza Resort Club

3.5 out of 5
Plaza Resort Club
121 West Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 82 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jackie on 17 Apr 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

GUANG

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Front desk service bad, we arrive at night, the lady at front desk attitude is so bad
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Guang,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. Should you be in the area again, please consider coming back to see us.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me the vintage vibe was fun and comforting. This was an 80s hotel converted to a 90s timeshare converted to a 2020s hotel room. The room was great. Very clean, great view, There's a small shrine to the timeshare king on the 7th floor
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Keith,Thank you for choosing Plaza Resort Club Hotel and sharing such a lovely review. We appreciate all your thoughtful compliments. It would be an honor to welcome you back soon!

10/10 Excellent

Daylare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jackie on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Shelby D

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel to all that go to Reno. I really love staying here and will continue to give them my business. I feel safe, it is convenient, quiet and clean.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Shelby,Thank you for the kind review and recommendation! We're glad our clean, quiet rooms and convenient location impressed you. Please come see us again soon at Plaza Resort Club Hotel.

10/10 Excellent

Kristen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean hotel and staff is great.
Stayed 4 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Kristen,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Plaza Resort Club Hotel!

8/10 Good

Ward

Liked: Property conditions & facilities
It a cool older hotel. It was very clean. Parking on the property is easy. The only downside for me was the area. Every morning around 3am I was awakened by screeching tires. Then this morning at 6am someone had there thumper music going which also woke me up.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Ward,Thank you for taking the time to leave a review. We're pleased to hear you enjoyed our clean facilities and easy, convenient parking. We apologize for any inconvenience you encountered and will use your feedback to help improve the experience of future guests. We hope you'll stay with us again soon.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Has that “grandma’s house” feel. Nice and cozy
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Kyle,We're grateful to have hosted you at Plaza Resort Club Hotel. We strive to create a home-away-from-home environment, so we're delighted to read we're doing a great job. Thank you for the review, and come back soon for another comfortable stay.

8/10 Good

hilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything, thanks
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Hilda,Thank you for your review! It was such a pleasure having you as our guest recently, and we appreciate you letting us know you had an enjoyable experience. Take care, and we hope you return soon.

10/10 Excellent

Teryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jackie on 28 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay. It was very Victorian inside and amazing and top notch customer Service. I would recommend to anyone. Thanks for a Beautiful stay!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Cynthia,We loved having you! Thank you so much for spotlighting our charming environment and outstanding service. Your recommendation means the world to us, and we hope to welcome you back soon. Thank you very much for your time!

10/10 Excellent

Craig, Clovis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old school hotel from the 70’s with furniture from that period. Large spacious rooms with very comfortable beds. Location is great for dining and walks along the river. Nice to be away from the smokey casino.
Stayed 3 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Craig,It's always a pleasure hearing from our guests. We're glad our comfortable beds and convenient location added to your experience. The next time you're in the area, please come see us again at Plaza Resort Club Hotel!

10/10 Excellent

Songjune John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JC on 26 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from JC on 26 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

icela, LAS VEGAS

Stayed 1 night in Feb 2024
Response from Jackie on 28 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JC on 21 Feb 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

mario

Disliked: Cleanliness
Sweetie pillow case and sheets. Bed not confortable at all.
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Mario,Thank you for your review. We apologize for your disappointment with our beds. Your feedback will be shared with our team for further consideration, as we are always seeking ways to improve. It was a pleasure having you as our guest, and we wish you safe travels.

10/10 Excellent

Marquitta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jackie on 19 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, price is great and location is good
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Jerry,It's good to hear you enjoyed our friendly staff, great value, and central location. Welcoming you back would be a pleasure, so please return to Plaza Resort Club Hotel soon.

10/10 Excellent

chris

Stayed 1 night in Feb 2024
Response from Jackie on 15 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room, very clean and quiet. We would definitely stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Catherine,We are thrilled our spacious, clean rooms were just what you needed to have a five-star stay. It's wonderful that you'll revisit us at Plaza Resort Club Hotel, and we are excited to host you again!

4/10 Poor

Donald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jackie on 4 Feb 2024
Thank you for staying with us. We do apologize if your stay did not meet your expectations.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Jackie on 28 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Old fashion hotel.
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Esther,Thank you for choosing Plaza Resort Club Hotel, we're thrilled that you enjoyed your stay with us enough to gift us five stars! It would be our pleasure to welcome you back in the future, so don't be a stranger!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Downtown Reno with NO RESORT fees, and FREE PARKING. Large, quiet, & clean rooms, great internet, friendly staff.
Stayed 3 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Michael, As a valued guest, we want to thank you for taking the time to write a review. We are happy you enjoyed our rooms, internet, and staff. Thank you again for your feedback, and we hope to host you again at Plaza Resort Club Hotel.

10/10 Excellent

Delva

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were extremely comfortable, they are on the softer side which is what I look for. The location and room was quiet enough that I didn't have to put on white noise sounds to sleep. I love the decor and history that is represented. I ended up staying another night on my way back from Sacramento.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Jan 2024
Dear Delva,Thank you so much for the high rating. We're so happy to know that our comfortable accommodations, prime location, and more all added up to an amazing stay! Please consider coming back to join us again soon.

8/10 Good

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms even if a little dated. Nice and clean. Bathroom area was really nice. Neighborhood is great and it's nice to have secure parking included. I will definitely stay here again.
Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Wade,We appreciate your kind words regarding your stay with us at Plaza Resort Club Hotel. It is nice to hear you enjoyed our spacious accommodations, clean facilities, and ideal location. Thanks for taking a moment to let us know about your experience. We hope to see you again the next time you are in Reno!

10/10 Excellent

Morlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location downtown! Steps to coffee shop and river walk. Old school vibe with lots of history but very well kept! Parking super easy, will be back
View from our room!
Great pool!
View from our room!
Stayed 5 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Morlee,Thank you for choosing to stay with us at Plaza Resort Club Hotel and for sharing such a lovely review. We are delighted you were impressed with our old-school charm and great location, and we look forward to welcoming you back for another memorable visit.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Jackie on 20 Jan 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Shannon,It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review and are thrilled to hear you enjoyed our nice property. Thank you for trusting Plaza Resort Club Hotel for your lodging needs. We hope to see you again soon!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jackie on 18 Jan 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Qun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jackie on 17 Jan 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jackie on 16 Jan 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reno ski trip
A lot of positives: clean, comfortable room, free secure parking garage, small fridge and micro, extra large room with plenty of storage. Staff was very friendly and helpful. There is an indoor pool. The room seemed chilly so I didn't check if the pool was warm. No hot tub. Gym had a few pieces of equipment but no mats or space to stretch. Large windows in our room were drafty making the room cold despite the heater running almost constantly. Overall a good stay and with some more updates this would be an amazing vacation getaway.
Stayed 3 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Judith,We appreciate you sharing your thoughts about Plaza Resort Club Hotel and are happy that you chose to stay with us. It's wonderful to hear that our staff was friendly and helpful to you. They will be excited to hear that! We apologize that your room and pool area was chilly and will keep this in mind while making changes in the future, as the comfort of our guests is of the utmost importance. It would be an honor to host you again during your next visit.

4/10 Poor

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jackie on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Janeth

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Jackie on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Lijuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice and clean room with a refrigerator and a microwave oven. The people were very friendly. The location is good as well.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Lijuan,We're delighted to hear your stay at Plaza Resort Club Hotel was exceptional. Thank you for appreciating the cleanliness and amenities of your room, including the refrigerator and microwave oven. Knowing our friendly team and convenient location contributed to your positive experience is wonderful. We look forward to welcoming you back and ensuring another outstanding visit.

10/10 Excellent

Socorro

Stayed 2 nights in Dec 2023
Response from Jackie on 4 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Wyman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are really clean and spacious. The staff were nice, and the location was very close to nearby restaurants. They lock the garage so that your vehicles are safe at night. The bathrooms were really clean and they also provided free wifi. Will stay again next year.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Wyman,We appreciate you taking the time to review your stay at Plaza Resort Club Hotel. It's fantastic that our immaculate and spacious accommodations were just what you were looking for. Thank you for sharing your positive feedback, and we hope to welcome you back soon.

10/10 Excellent

Aura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms and very clean
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Jan 2024
Dear Aura,Thanks for joining us at Plaza Resort Club Hotel. It was our pleasure to assign you immaculate and spacious accommodations. We appreciate your review, and we hope to see you again!

6/10 Okay

Nathaniel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jackie on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Mark, concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plaza Hotel is like a quiet oasis in the middle of town. It's easy to walk and find food and entertainment, just about 5 minute walk to Eldorado and the other big casinos with lots of activities. I think part of why it seems so peaceful is because this is a non-gaming hotel with none of the rif-raff and cigarett smoke. I'd definitely stay again!
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Mark,Thank you for choosing Plaza Resort Club Hotel. We're grateful you took the time to share this lovely review, and it's terrific that you loved our quiet environment and convenient location. On behalf of our team, come back soon!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Enjoyed Our Stay
We enjoyed our stay. One little suggestion: the pillows seemed too thick.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Larry,Thank you for reviewing your stay at Plaza Resort Club Hotel. We're happy you had a pleasant visit, and we'll certainly consider your valuable thoughts. Come back soon!

10/10 Excellent

Christina S

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Quite and safe
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Christina,It was a pleasure having you as our guest recently. We appreciate you mentioning our peaceful atmosphere, and we hope you had a restful stay. Additionally, the safety of our guests is of the utmost importance to us, so we're pleased this commitment was reflected in your stay. Thank you for your review, and we hope you return soon.

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from JCJ on 27 Dec 2023
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Max

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I did go to nugget hotel. I did refuse to stay in this horrible hotel. Smells sh.., everything very old, horrible parking. This hotel should be taken out of business. The description of the hotel in the Expedia website does not reflect the miserable conditions of this hotel. I request refund and I’ll take it to the court for mistreatment of customers. I request an immediate reparation. I’ll also contact Reno chamber of commerce to inspect this hotel. Worst experience ever. I call Expedia several times no contesting. What poor service. Shane on Expedia.
Stayed 1 night in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Max, Thank you for sharing your feedback. The issues you raise are important to us. We're sincerely sorry that you were disappointed with your stay. Our team strives to deliver a positive experience to all our guests, and we regret to hear that we missed the mark with you. Feel free to reach out offline so we can gather more information about your experience. Take care, and we wish you happier travels ahead.

6/10 Okay

Peter

Room safe is not "safe"
One thing that was rather questionable is the notice on the room safe; It says that the management is in no way responsible for the safety of anything placed in the safe, and that they have no legal responsibility in this regard. Since it's well known that room safes can always be opened by the hotel staff, even if you set your own password, the disclaimer actually gives the staff the ability to steal everything you place in the safe with no responsibility or possible appeal.
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
One thing that was rather questionable is the notice on the room safe; It says that the management is in no way responsible for the safety of anything placed in the safe, and that they have no legal responsibility in this regard. Since it's well known that room safes can always be opened by the hotel staff, even if you set your own password, the disclaimer actually gives the staff the ability to steal everything you place in the safe with no responsibility or possible appeal.

10/10 Excellent

Mark, Ellison Bay

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful room with the most comfortable bed and pillows.
Stayed 1 night in Dec 2023
Response from General Manager on 23 Dec 2023
Dear Mark,Thank you! We know there's nothing more important to a good night's sleep than a comfortable bed and pillows, so we are delighted you were impressed. Your kind comments are truly appreciated, and we look forward to welcoming you back to Plaza Resort Club Hotel again soon.

10/10 Excellent

Ace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JC on 21 Dec 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Humberto

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from JC on 18 Dec 2023
Thank you for staying with us. We appreciate your feedback.