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Reviews of Americas Best Value Inn

2 out of 5
Americas Best Value Inn
701 E 7th St, Reno, NV

Reviews

5.6
Rating 10 - Excellent. 77 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 287 out of 1000 reviews" "
Rating 4 - Poor. 210 out of 1000 reviews" "
Rating 2 - Terrible. 200 out of 1000 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

MC, Cal.

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty and not well kept
Garbage piles outside. Very little money if any put into facilities. The room did not look or have a clean feel to it. For the money spent it was a disappointing stay.
Stayed 1 night in Sep 2017

6/10 Okay

laura

Liked: Staff & service
Disliked: Property conditions & facilities
Not Again...
This hotel was very outdated, however, the housekeeping crew was exceptional. They tended to all our needs with a pleasant smile. I will not be staying at this hotel again. Location was in walking distance from Virgina street. But I would not walk that area after dark.
Stayed 2 nights in Sep 2017

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Tracy

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice clean beds, service not so good. Carpeting filthy made everything black, socks shoes. Comfy beds and bed clothing smelled clean and crisp. Not so nice part of town, grounds very well kept.
Stayed 6 nights in Sep 2017

2/10 Terrible

Niklas

Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended place - poor customer experience
I had booked three nights for myself and family at the hotel to attend the Reno Air races. On Friday night when we arrived, we found out that our booking had "accidentally" been cancelled due to an employee error. It took about one hour for them to find us a room, but they said that we had to change to a different room the next day. Huge inconvenience for us and my wife had to stay behind to deal with this and missed a day at the races. We were moved from a fairly decent room where we stayed the first night, to a very poor room on the southside with very noisy traffic outside. Door was not working properly, furniture drawers did not open and looked like they were from the 1960s, faucet had come loose and the room had an old small "box" TV - not a flat screen. Hotel "erronously" put 6 different temporary charges on my card adding up to more than $ 1,000, which maxed out one of my credit cards as to its limit. Manager was not reachable and none of the front counter personnel could fix this or were authorized to do this. Very frustrating experience to say the least. I paid $ 90 per night in a hotel that provided service that could be expected at a $ 30.00 per night motel. Run, don't walk away from this place! I stay at hotels for about 20-25 nights per year and I do not ever recall this lack of care or service from any previous place I have stayed at.
Stayed 3 nights in Sep 2017

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Less than Ok Stay
Barely any customer service. Our family of 5 needed a nice place to stay for one night for the Air Races. Granted, it was only one night but upon arriving we were greeted by the homeless displaying inappropriate pda. Had to make our kids look the other way. Was not told about the amenities like wifi, and breakfast hours. Hiked the stairs to the 4th floor as the elevator was not pleasant at all. Room was small with full-sized beds, not Queen. Barely any space to place the roll away bed. Freeway could be heard clear as day and louder than the tv which is stationary and did not move. Beds rock hard, and the roll away bed had barely any padding to where you could feel the springs sticking through. The only thing decent is the price, and the only reason why we chose the hotel. I've stayed at other hotels at the same price and had a better stay. Oh and WIFI is NOT secure
Stayed 1 night in Sep 2017

8/10 Good

Ron, Carmichael, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to casinos at a reasonable price
We expected much less from this hotel based on the reviews and price but it was just fine. The rooms were clean, the hotel was clean and it was fine.
Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Choose differently
Do not believe the picture - it is not that nice.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Funny smells in room. Bad smell in laundry room.
Unhappy stay at this place, at 80 dollars a night it should have been better.
Stayed 1 night in Sep 2017

8/10 Good

Penny

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Ed, Bay Area , Ca .

Liked: Staff & service, property conditions & facilities, room comfort
My business trip and mini vacation .
My stay was very nice . A bit busy in the start of my business trip but it calmed down later . I had a very pleasant trip to Reno and Sparks . It was a little hectic around town because of some road construction and all the folks going to Burning Man . Overall a very relaxing trip .
Stayed 6 nights in Aug 2017

8/10 Good

Mayela

Liked: Staff & service
Good
Very quiet good place to stay and decent price.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty hotel and everything is broken door wasn't shutting all the way place is right next to noisy freeway
Stayed 1 night in Sep 2017

8/10 Good

James

Liked: Staff & service, room comfort
Servicible
Pretty average motel, good for the price. Near town center, just off I-80. Pool looked clean and inviting, didn't have time to use it. No fridge or microwave! Staff was friendly and knew area well.
Stayed 2 nights in Sep 2017

4/10 Poor

Maria, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
O.k. Hotel
It was pretty quiet but the room smelled...It was clean except for the smell
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to freeway
Desk chair falling apart Noisy Not great parking Window air units not very efficient Towels small and rough To expensive for what you get/to expensive Next time I will just drive the extra 4 hours home, waste of money. Desk clerks couldn't even tell where a grocery store or restaurant was
Stayed 1 night in Sep 2017

8/10 Good

Sam, san jose CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and had coffee and tea. The reception was friendly and nice. Free breakfast in the morning
Stayed 1 night in Sep 2017

4/10 Poor

Michael, Reno, NV

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia may want to reconsider this one
Hotel staff wasn't welcoming or very hospitable. Carpet in the room was disgusting, Stains on the chairs in the room that I don't even want to know how they got there. The place is in need of a complete makeover.
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was all booked but the manager found a smoking room that had just had a cancellation so I took it. That was nice of him. I don't need much comfort, mostly a warm shower. Unfortunately, this particular shower could not keep hot water up the shower head, only at the faucet, so I showered in lukewarm water. Overall, it was just another cheap hotel, but for $200 a night, I would have expected hot water to work and not so run-down looking room.
Stayed 1 night in Sep 2017

6/10 Okay

rudy

Disliked: Property conditions & facilities
Not worth cost of stayn
Kinda dumpy area , the coffee pot looks like hasn't been cleaned in months ( scale / flaky ) build up in water reservoir , carpet stunk , the sofa stained cushions so worn out I thought I was sitting on floor hella hard to get up from you couch.was not worth $200. Will never stay here again ONLY NICE THING crystal clear beautiful pool .
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly staff at arrival lobby run down very noisy place room very run down and bathroom dirty and unkept will never stay again and will think twice before booking with expedia
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Less than basic stay. Needs remodel to freshen motel make it a pleasure to stay
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
The room we stayed in was on the interstate side of the hotel and you could hear the traffic. I would stay again as it was very easy to get to airport and easy to get to the areas I needed to go to, however I would request a room on the side near the pool.
Stayed 6 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
The only hotel with vacancy and now I know why. Rooms are very old and in poor shape. Staff did move us to a different room due to bugs.
Stayed 4 nights in Aug 2017

2/10 Terrible

bannie, napa ca

Disliked: Staff & service, property conditions & facilities
Old hotel but close to freeway
Hotels close to the freeway close to downtown but other than that the hotel was old and very dirty elevators smell like P stairs where falling apart and the hotel employees we're horrible at the job
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met my expectations
courteous and convenient last minute checkin. Light breakfast included, limited menu. One lamp in room that failed, but all else worked fine.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was better than expected for the price. Staff was friendly.
Stayed 2 nights in Jul 2017

8/10 Good

nancy, Oregon

Liked: Cleanliness, staff & service, room comfort
Simple accommodations, good value
Beds were very comfortable, staff was really nice, and the room was clean. Nothing fancy, and the side facing the freeway was noisy. I wish there had been more fruit at breakfast but otherwise no complaints. Would recommend.
Stayed 3 nights in Aug 2017

2/10 Terrible

ELIZABETH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
honestly, you are better off sleeping in your car
If I could give negative stars I would. Filthy is one thing, but filthy and unsafe is another. Left over MJ in the drawer (it's legal in Nevada now), bugs, stains on the linen (ewww), and sketchy painhandlers trying to get money from me on arrival (did not feel safe). After all that, the worst was being blown off by the desk staff, a truly "up yours" attitude. honestly, if there is no place open to stay, you are better off sleeping in your car. In the morning you will smell better than if you slept at this place.
Stayed 3 nights in Aug 2017

4/10 Poor

Anjelita A

Liked: Cleanliness, room comfort
Was an amazing room but did not like that it didn't carry a Fridge nor a Microwave
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently close to freeways, UNR and downtown
Clean comfortable beds, nice clean pool. Basic continental breakfast, however two coffee shops within walking distance. Close to downtown casinos.
Stayed 1 night in Aug 2017

4/10 Poor

Elda, las vegas

Disliked: Property conditions & facilities
Ok
Was ok they need put more attention in out side areas more clean like doors and stairs for better view and inside a little more for the price
Stayed 1 night in Aug 2017

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad all away around!
The smelled like cigarettes. Dirty towels on back of bathroom from last customer. There was suppose to be a hair dryer, had to go out with wet hair
Stayed 2 nights in Aug 2017

4/10 Poor

Jeff, Hillsboro, OR

Liked: Staff & service
Disliked: Property conditions & facilities
Stop over
Got our first room on the first floor which was very disappointing, smelled strongly of smoke even though it was supposed to be a non smoking room. Room was very outdated and in serious need of updating. Checked back in at the front desk to get a non smoking room. I was informed it was a non smoking room but they were very good about changing our room. The next room was on the second floor and a lot better smelling and looking. Pool looked nice and people were using it but we never got a chance to check it out ourselves.
Stayed 1 night in Aug 2017

4/10 Poor

Pat, Sacramento

Disliked: Cleanliness, property conditions & facilities, room comfort
Dilapidated hotel in scary neighborhood
I would not recommend it. The bed linens and towels were the only thing clean in the place. It sits right next to the freeway. The door into the room had a gap under it and the exterior walls didn't block the sound of the traffic at all. The floors in the breezeway, the elevators and along the fwalkways in front of the rooms ere filthy. The masonry edges of the stairs are crumbling. When I arrived and realized how bad the neighborhood was, I asked if I could get my my money back. The answer was No, because I had prepaid through the internet.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice staff , older facility, smells bad.
Ok, stay, breakfast is very limited in choices, swim pool was dirty
Stayed 1 night in Aug 2017

4/10 Poor

Dan, las vegas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
no good stay away from this place
really, stay away from this hotel !!! the 1 thing i noticed when i enter the room was how dirty the carpet was my daughter got real mad and left the room in the first 5 minutes the chairs was so dirty .
Stayed 1 night in Aug 2017

2/10 Terrible

Ying

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Okay Hotel
It's a typical old Reno Hotel... our room reaked of smoke, there were only two bath towels in a two queen bed stay. Hotel breakfast was very slim pickings. It was cheap so I guess that's what you get.
Stayed 1 night in Aug 2017

4/10 Poor

bruce

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2017

2/10 Terrible

Charo, Bay Area

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a long wait to check in. They only had 1 person who was not very professional.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff and overpriced for the type of hotel.!!!
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night sleep
It was exactly what I needed. It is not a fancy, high end, expensive hotel, but clean, friendly, reasonable, and easy access hotel.
Stayed 1 night in Aug 2017

8/10 Good

Tiffany

Liked: Cleanliness, property conditions & facilities, room comfort
Quick visit
Served its purpose. Quick visit in Reno before heading home
Stayed 1 night in Aug 2017