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Reviews of The Normandy Hotel

3.5 out of 5
The Normandy Hotel
Inchinnan Road, Renfrew, Scotland

Reviews

7.4

Good

Rating 10 - Excellent. 240 out of 1001 reviews" "
Rating 8 - Good. 416 out of 1001 reviews" "
Rating 6 - Okay. 199 out of 1001 reviews" "
Rating 4 - Poor. 92 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Janice

Travelled with family
An average hotel but wouldn’t stay again
Stayed 1 night in Mar 2024
Response from karin on 24 Mar 2024
we thank you for your review, we notice from your booking that you thought you booked a deluxe room! please contact expedia as the booked you a standard room. to help you we did move you to one of our recently refurbished rooms

8/10 Good

Ian

Liked: Cleanliness
The hotel needs a revamp but it was cheap and cheerful and a good breakfast. The staff were very pleasant and helpful
Stayed 1 night in Mar 2024
Response from karin on 21 Mar 2024
we thank you for your review. we are in the process of our 2nd phase of our bedroom refurb so hoping if you return you will notice the difference

4/10 Poor

Asaf

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from karin on 21 Mar 2024
we thank you for your review.we hope to restore your faith in us again so hope to welcome you back

10/10 Excellent

Le

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few time both for a shopping weekend or park and fly On all accounts we have never been disappointed with our stay in the Normandy Hotel Warm welcome at reception on arrival checked in very quickly Back again for park and fly On the 9th Feb
Stayed 2 nights in Jan 2024
Response from karin on 15 Jan 2024
thank you for your comments, we will ensure these are passed to the teamwe look forward to seeing you soon

8/10 Good

Jean

Stayed 1 night in Jan 2024
Response from karin on 15 Jan 2024
we thank you for your review we will ensure these are passed to the teamwe hope to have the chance of welcoming you back again

10/10 Excellent

Nathan

Stayed 1 night in Jan 2024
Response from karin on 15 Jan 2024
we thank you for your review, we are delighted you enjoyed your stay and we hope to have the chance of welcoming you back again soon

4/10 Poor

Ralph

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from karin on 15 Jan 2024
we thank you for your review.we hope to have the chance of welcoming you back again

6/10 Okay

Mohammed

Travelled with family, Travelled with group
Stayed 1 night in Dec 2023
Response from karin on 15 Jan 2024
we thank you for your review. we hope we have the chance of welcoming you back again soon

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from karin on 15 Jan 2024
we thank you for you review, we are delighted to see you enjoyed your staywe hope to have the chance to welcome you back again soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from karin on 21 Dec 2023
we thank you for your review. we hope to welcome you back again

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from karin on 21 Dec 2023
we thank you for your review, we hope to welcome you back again

6/10 Okay

Maureen

Liked: Staff & service
I only stayed the 1 night and got there very late, so I don't have a lot of details. The front desk personnel were very nice - I just happened to arrive at a VERY BUSY time (Friday night, possibly some sports teams were there?). The room was acceptable - my bathroom had large water stains/damage on the wall between the sink and the toilet - and the large towel and tub both had curly hair(s) on it, so I did not take a shower. I didn't report this at the time as I was leaving to catch a plane. Overall, it was meh, but the price was also kinda meh, so it matched. If necessary, I would stay there again.
Stayed 1 night in Nov 2023
Response from karin on 21 Dec 2023
we thank you for your review, we can only apologise re this issue we hope we can have the chance to restore your faith in us again

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from karin on 21 Dec 2023
we thank you for your reviewwe hope to welcome you back again soon

6/10 Okay

Bryan

Stayed 1 night in Oct 2023
Response from karin on 20 Oct 2023
we thank you for your review. we hope to welcome you back again in the future

10/10 Excellent

Sheena

Stayed 1 night in Oct 2023
Response from karin on 14 Oct 2023
we thank you for your reviewwe are delighted to see you enjoyed your stay, we hope we have the chance of welcoming you back

10/10 Excellent

Stuart

Stayed 3 nights in Oct 2023
Response from karin on 14 Oct 2023
we thank you for your review, we are delighted to see you enjoyed your stay. we hope to have the chance of welcoming you back again

2/10 Terrible

BRIAN

Stayed 1 night in Oct 2023
Response from karin on 30 Oct 2023
thank you for your review. as we can not see why you did not enjoy if i may can i ask you contact hotel direct and we could discuss further

10/10 Excellent

Hao

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Oct 2023
Response from karin on 12 Oct 2023
we thank you for your review.we hope to welcome you back again soon

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and nice smelling hotel. Welcoming. Convenient for airport
Stayed 1 night in Sep 2023
Response from karin on 12 Oct 2023
we thank you for your reviewwe hope to welcome you back again very soon

8/10 Good

Mari

Stayed 1 night in Sep 2023
Response from karin on 15 Sept 2023
thank you for your review

8/10 Good

Mari

Stayed 1 night in Sep 2023
Response from karin on 15 Sept 2023
thank you for your review

6/10 Okay

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from karin on 15 Sept 2023
thank you for your review

4/10 Poor

James

Disliked: Property conditions & facilities
Not worth the money
Room was dated, very small tv, water marks on furniture, chewing gum stain on carpet, carpet also had a rip in it. The bathroom mirror which had a fitted light didn't work
Stayed 2 nights in Aug 2023
Response from karin on 15 Sept 2023
we thank you for your review, if you had said i am sure we could have moved you, i can only apologise for this issues

10/10 Excellent

AJAY, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking due to cancelled BA flight at 9pm. Lucky I got a last minute booking at Normandy Hotel for the night which was a lifesaver. Could tell staff had been rushed off their feet due to flight disruptions but handled it really well - great venue and friendly staff, would recommend if you need to stay 10 mins from the airport.
Stayed 1 night in Aug 2023
Response from karin on 15 Sept 2023
thank you kindly for your review we will ensure this is passed to the teamwe hope to welcome you back again

6/10 Okay

O D

Liked: Cleanliness
Disliked: Property conditions & facilities
Torn sheet
Small, old fashioned room.
Stayed 2 nights in Aug 2023
Response from karin on 15 Sept 2023
we thank you for your review. we have since completed the 1st phase of our bedroom refurbishment and next phase starts in a few months.we hope if you come back you get the chance to see our new rooms

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from karin on 15 Sept 2023
thank you for your review we will ensure this is passed to the team

6/10 Okay

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient place to stay while being close to the airport. Staff were great! The room was small and mediocre for the price, the walls are thin so the noise from the hallway was loud. The restaurant/bar were very nice.
Stayed 1 night in Aug 2023
Response from karin on 15 Sept 2023
we thank you for your review we will ensure this is passed to the teamwe hope to welcome you back again

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Comfortable bed, nice breakfast, helpful staff,
Stayed 3 nights in Aug 2023
Response from karin on 15 Sept 2023
we thank you for your comments and will ensure these are passed to the team. we hope to get the chance of welcoming you back

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
If you want a nice quiet sleep don’t stay here especially at the weekend. It was like a mixture of a party and a war zone on my floor. Even after being told to reduce the noise it was just as bad.
Stayed 2 nights in Aug 2023
Response from karin on 15 Sept 2023
we can only apologise for this inconvenience

6/10 Okay

Olusola

Stayed 2 nights in Aug 2023
Response from karin on 15 Sept 2023
thank you for your review

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Was ok as a stop off for the airport the next morning
Stayed 1 night in Aug 2023
Response from karin on 17 Aug 2023
thank you for your reviewwe hope to welcome you back again

4/10 Poor

David

Stayed 1 night in Aug 2023
Response from karin on 15 Sept 2023
thank you for your review

2/10 Terrible

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from karin on 17 Aug 2023
thank you for your review.

8/10 Good

r

Liked: Cleanliness, staff & service
Room was clean an in good shape. Shuttle driver and bar staff were excellent. One of the front desk staff was excellent but another should not be working with people - she didn't want to answer questions and came across as hostile & rude both times I interacted with her. Drills and hammers heard in evening up to 10pm from floor below. I really like the location and services offered here. Staff in the past as well as all but but one person this time were excellent. Given the poor front desk person and inexplicable evening construction noise, will look at other places next time before booking here. Have liked the place in the past but am unsure it's direction now.
Stayed 2 nights in Jul 2023
Response from karin on 17 Aug 2023
we thank you for your review. we can only apologise for this issue and this will be passed to the team manager.we are unsure what the construction noise but we will look into this

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Don't bother booking.
The room was extremely run down. Wallpaper was peeling off the wall. The tables were all chipped. The light switches didnt all have covers on them. There was a hole in the bathroom wall. The bath wasnt clean. We borrowed the Iron, which was covered in sticky muck. The walls was very thin - you really could here everything. We wont be staying again.
Stayed 1 night in Jul 2023
Response from karin on 17 Aug 2023
we thank you for your review. we can only apologise for this inconvenience. if you had mentioned to the team at the time then i am sure we could have certainly moved you.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and staff where outstanding, would I return to this Hotel…. That’s a Yes Yes.
Stayed 1 night in Jul 2023
Response from karin on 17 Aug 2023
we thank you for your review. we will ensure all these comments are passed to our team members.we hope we have the chance to welcome you back again

8/10 Good

Barney

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from karin on 25 Jul 2023
we are delighted to see you enjoyed your staywe look forward to welcoming you back

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just newly refurbished room. Lovely big bed
Stayed 1 night in Jun 2023
Response from karin on 29 Jun 2023
thank you for your review we will ensure this is passed to the team

6/10 Okay

Bob

Stayed 2 nights in Jun 2023
Response from karin on 25 Jul 2023
we thank you for review. we are delighted to see you enjoyed

10/10 Excellent

Mary Lee

Stayed 1 night in Jun 2023
Response from karin on 29 Jun 2023
we thank you for your review. we are delighted to hear you enjoyed your staywe hope to welcome you back again soon

2/10 Terrible

Sagar

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't choose this property if you are traveling with family
Response from karin on 6 Jun 2023
thank you for reaching. please can i ask what the issues where during your stay

8/10 Good

V Ann

Liked: Cleanliness, staff & service, room comfort
This was a fun hotel. They host huge dinners and parties for the community. You might think these would be a bother for travelers, but they are handled well so were not a problem for us. The sink in our bathroom didn't drain well. It's a very old building. We stayed there two nights, however, and were comfortable. This hotel is close to the Riverside Museum, a great museum of transport which we recommend.
Stayed 2 nights in May 2023
Response from karin on 6 Jun 2023
thank you for your review.we are delighted to hear you enjoyed your stay.we hope to welcome you back again

10/10 Excellent

Thomas

Stayed 1 night in May 2023
Response from karin on 22 May 2023
we thank you for your review. we are delighted to see you enjoyed your staywe hope to welcome you back again soon

8/10 Good

philip

Stayed 1 night in May 2023
Response from karin on 18 May 2023
we thank you for your review we hope we have the pleasure of welcoming you back again very soon

2/10 Terrible

ANTHONY

Stayed 1 night in May 2023
Response from karin on 20 May 2023
we notice you did not enjoy your stay.we can only apologise. please contact hotel direct if we can help with anything

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
Really dated roomss with damaged furniture. No plug for the bath.
Stayed 1 night in Apr 2023
Response from karin on 4 May 2023
we thank you for your review. If you had noticed this on arrival we could have certainly have moved you to a different room, we can only apologise for this inconvenience.

4/10 Poor

Ann Marie

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms were dated, mold on tiles, carpet bar in middle of room. Booked executive twin room, definitely not executive! Brown furnishings walls, scared to use electricity sockets as the fittings were loose. Down stairs was lovely furnished, food waa delicious
Stayed 1 night in Apr 2023
Response from karin on 4 May 2023
thank you for your review/comments. i can only apologise for issues that have occurred. i am sure if you had spoken to our team we would have certainly moved you.thanks

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedrooms were noisy at times. Public areas excellent. Food good value for money.
Stayed 1 night in Apr 2023
Response from karin on 24 Apr 2023
thank you for taking the time to review. we will ensure your comments are passed to the team.we hope to welcome you again very soon

6/10 Okay

Andrii

Travelled with group
Liked: Cleanliness
The hotel is being renovated. We were placed to the part where the renovation was taking place. The smell of the paint wasn't pleasant. The bathroom was old but neat. The room was clean, with new carpet and big TV.
Stayed 1 night in Apr 2023
Response from karin on 4 May 2023
we thank you for your comments. our refurb as you know has now started and we are where possible is not to cause any issues within the surrounding accommodation.we hope we have the chance of welcoming you back again soon

6/10 Okay

Andrew

Business traveller
Disliked: Staff & service, property conditions & facilities
Improving but needs more staff.
Stayed here on business as part of a small exhibition event also in the hotel. Not my first visit and overall the hotel did seem better than last time (about 3 years ago). The upgrades in the bedrooms are much better although the mattress was exceptionally hard. The main issues were with service in the bar/restaurant area. Very hard to find someone to serve, I had a pint of beer which had a lot of 'stuff' floating in it (which they did change when raised with them) and food which had been pre-arranged was over 30 minutes late. Seems they need more staff. Also, only one (very small) lift is working so it can be a long wait to get a lift during busy times.
Stayed 1 night in Apr 2023
Response from karin on 21 Apr 2023
thank you for your review. these comments have been sent to the team to investigate.We hope we have the chance to welcome you back again