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Reviews of Vacancéole - Les Demeures Champenoises Confort

3 out of 5
Vacancéole - Les Demeures Champenoises Confort
2, rue Francois Bonal, Epernay, Marne

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 489 reviews" "
Rating 8 - Good. 223 out of 489 reviews" "
Rating 6 - Okay. 97 out of 489 reviews" "
Rating 4 - Poor. 46 out of 489 reviews" "
Rating 2 - Terrible. 15 out of 489 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Roy

Travelled with partner
Excellent value for money. Very noisy and no air conditioning if hot. Town centre circa 15 min walk.
Stayed 1 night in Jun 2023
Response from Léa on 17 Jun 2023
Bonjour,Merci pour votre retour !Belle journéeCordialement

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Everything we needed as a family over night stay. Great breakfast too.
Stayed 1 night in Apr 2023
Response from Léa on 13 Apr 2023
Bonjour, L'équipe vous remercie pour ce retour !Belle journée à vousCordialement

6/10 Okay

Jeffrey, ALEXANDRIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was fantastic. The food for breakfast great. The location - inconvenient. The best I can refer to this as a dormitory style building that wants to charge more for hotel guests. They have bizarre rules - they are not at the so called hotel at certain times And leave notes on cork boards telling you will be fined for doing certain things. Never been to a place quite like this before
Stayed 1 night in Sep 2022
Response from Lea on 19 Sept 2022
Hello, Thanks for your feedback!Best regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little bit different and interesting. The location was great for exploring Epernay and it was very quiet.
Stayed 1 night in Aug 2022
Response from Léa on 21 Aug 2022
Good morning, Thank you for sharing your experience !Best regards

2/10 Terrible

MR STEPHEN

Stayed 1 night in Jun 2022
Response from Cédric on 24 Jun 2022
Bonjour, Suite à votre note, je vous remercie de bien vouloir m'expliquer ce qui n'a pas été à l'adresse mail suivante: ldchampenoises@vacanceole.com Cordialement

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, comfortable stay
We only stayed one night, and it was very comfortable. The reception staff were friendly and helpful. Car parking was plentiful and safe. The champagne for sale was superb.
Stayed 1 night in Jun 2022
Response from Cédric on 24 Jun 2022
Hello Thank you. With pleasure to receive you anaother time.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location. Beautiful hotel with friendly staff. The only issue was their was no parking on site. If you do not reserve parking at hotel, parking becomes an issue. No easy to find parking around town.
Stayed 1 night in Jul 2021

8/10 Good

John

Travelled with family
Liked: Staff & service, room comfort
Nice hotel but could do with a bathroom refurb
Although we liked the hotel location and the staff were very friendly and helpful, the room and bathroom were not as clean as we would like or expect.
Stayed 1 night in Aug 2020

6/10 Okay

stefan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room lacks A/C and the reception is literally closed before 4 pm.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location for a stop-off while visiting champagne region. Breakfast had a great choice available. Room was really big and comfortable with everything we needed, it was just a little tired and dated. Staff on the desk were pleasant enough, the late check-in is not great but we were able to work around it.
Stayed 1 night in Aug 2019

8/10 Good

Will

Liked: Property conditions & facilities, room comfort
A nice hotel that did what I wanted. The only disappointment was that I wasn’t in one of the split level rooms at the front.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great breakfast and easy check in. There is no luxury but it served its purpose for a quick in and out stay overnight.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Yalira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities, room comfort
Check in time was restricted. The app said that it was 4-8pm but when we arrived at 5.30pm it stated that it opened at 6pm. Definitely a pain. Rooms well equipped and staff were friendly when they arrived back. Great kitchenette and adequate parking. Room was spacious and bathroom big.
Stayed 1 night in Jan 2019
Response from Cédric on 14 Jan 2019
I thank you for taking the time to answer the surveyand I apologize again for the schedules that can be changed during the year. Best regards

8/10 Good

joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Cédric on 16 Jan 2019
Je vous remercie d'avoir pris le temps de répondre au questionnaire de satisfaction. Cordialement

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

jinsook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Sam, Chepstow, UK

Basic hotel
Very basic and small room. Strange smell in the room too. We used this as a stopover on a long journey but wouldn’t have wanted to stay any longer. We had the continental breakfast which was good.
Stayed 1 night in Aug 2018

8/10 Good

Heidi, London

Liked: Cleanliness, staff & service, room comfort
Comfortable appart'hotel
This appart'hotel is convenient for anyone who is driving to Epernay and wants to be able to park for free by their hotel. It is also about a 20 minute walk from the town and on bus routes - so no need to toss a coin to decide who drives and who gets to taste champagne! The reception area is pleasant but our initial impression of the common areas was that they were a bit spartan - but then again, until recently the building was an army barracks. We had a duplex, which offered plenty of space for us as a couple and would also be comfortable for three. "Kitchen corner" was a bit cramped but it was adequate for our needs and we were able to self-cater easily for the two nights we were there. Also, it felt like somewhere we could have stayed comfortably for a longer period, so suitable too for someone travelling on business who perhaps needs to find somewhere to stay for a week or two. Breakfast is offered by the hotel but we preferred to prepare our own. There is a coffee and snacks machine on the ground floor and also a bar that opens in the evening.
Stayed 2 nights in Aug 2018

10/10 Excellent

Alejandro

Nice hotel. Friendly staff. Good value. Recommend
Very nice hotel. Reception very friendly. We had a room upgraded. Very happy with everything. Recommend.
Stayed 1 night in Aug 2018

10/10 Excellent

John

Loved our stay. Thankyou.
Great location, great service, great breakfast. Nice play area for the kids right next to the hotel. The staff went out of their way to help us out. Plus it is really good value. I could not fault it.
Stayed 1 night in Aug 2018

8/10 Good

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Good parking, nice hearty breakfast and very functional studio room. Great for a 20 minute walk into Epernay. And a good way of walking off dinner!
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Room comfort
Quiet stop over.
Comfortable stop over whilst journeying south. Good parking, simple check in and fine rooms. Town was walkable for evening meal. Good.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Great stop off
No air con or fans = very hot rooms! Great value and location. Ample space on family rooms. Lots of car parking
Stayed 1 night in Aug 2018

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Very helpful service, clean rooms and comfortable beds. Very happy with it.
Stayed 1 night in Jul 2018

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service, room comfort
Stop over Epernay
I arrived early for check in and was advanced to a suite which was kind of the hotel manager. The rooms are circa 60's/70's. I was only staying one night so I didn't need the use of the kitchenette, which was functional but outdated. The hotel is not in the city center and be careful about the oneway streets to get there. Their breakfast is hearty. The distance to wineries in city center is too far if you are there to taste wine
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Hallways look like hospitals, with firedoors closed in the middle of hallways at all times. Fire doors are extremely loud and swing back and forth several times throughout night. Hotel was much older and run down than pictures look. No air conditioning required windows to be open all night, however several people partied outside all night dancing on tables/music/yelling. This was right outside the front door/desk lobby where the hotel staff are sitting, and they never asked the patrons to be quiet, even at 3AM. All I want is a clean, average, quiet hotel, and I didn't really get any of those things.
Stayed 1 night in May 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms a bit warm, and a bit of noise outside on Saturday night. The instant coffee and sugar was not replaced the second day, so no coffee for us the second morning. Shower was good and plenty of parking.
Stayed 2 nights in May 2018

10/10 Excellent

Shannen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Overnight for our Champagne Tour
I called to let them know I would be arriving late, and they were very accommodating and easy to follow instructions. Nice suite for our family to use overnight.
Stayed 1 night in May 2018

6/10 Okay

Francisco

Liked: Cleanliness, room comfort
Utilitarian place for your stay at Epernay
The room is spacious given the loft bed arrangement. The bathroom however was a better match for a hospital or an army base. I’m not looking for luxury, given the reasonable pricing, but a slight touch of class would have gone a long way.
Stayed 1 night in May 2018
Response from Cédric Schacht on 16 May 2018
Thank you for your feeling. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious room for the price!
Very clean and spacious room for the price!
Response from Cédric on 5 May 2018
Thank you See you soon

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in Epernay.
Warm and comfortable suite. Receptionist was very helpful, polite and welcoming. Only gripe is that only 2 towels were provided and they were rather thin and meanly sized. Very good value otherwise. Plenty of free parking. 5 minute drive into centre ville.
Stayed 1 night in Feb 2018

10/10 Excellent

weijiun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, close by to few restaurants, decathlon. plenty of parking and decent rooms.
Stayed 1 night in Dec 2017

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2017

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in a good location. Able to get into town easily with your own vehicle. Hotel was advertised with a kitchenette but there was nothing available to use. A fridge only
Stayed 1 night in Sep 2017

6/10 Okay

Joanne, Halifax NS

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Broken Safe
We had a window for check in that we weren't going to make...so we called the hotel and they told us they would leave room code in safe. The safe broke and we didn't have another living sole in the hotel to help us . The hotel closes up completely and everything is locked. I feel there should be an emergency number posted that we could talk too in such a situation. We didn't speak the language and tried to call the international number but they didn't seem to be able to help either. Fortunately my friend cracked the safe. (New skill she has now acquired ). This was late at night and in a small town, we didn't know where we would have stayed that night, other than the car.
Stayed 1 night in Sep 2017

6/10 Okay

clara, uk

Great building and an ideal stop off
It is an ideal place to stop over. The building is lovely. Parking and wifi included. Buffet breakfast was expensive so we didn't have any.
Stayed 1 night in Aug 2017

8/10 Good

Huester45, Oviedo, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet!
Nice and quiet, close to city center so you're not far away from many Champagne wonderful tasting rooms. Just minutes away from many dining establishments.
Stayed 2 nights in Jun 2017

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good rooms, bathroom needs a reno.
The hotel itself is good. The reception staff were happy, kind, and helpful. I really liked having a room with beds and a room with a couch and table/chairs. Good to have the kitchenette, however, no plates, cups, utensils... left me wanting more. The room I was in, A205, was fine but there was a rather unpleasant small in the bathroom. Sewage? Pipes? Not sure. I certainly could not drink the water from the taps.

4/10 Poor

Sean

Liked: Room comfort
Disliked: Staff & service
Uninspiring bordering on miserable!
Don't stay here! Rooms are like a caravan but bigger. Receptionist to told me I was lucky to check in as he was there! I realised what he meant when every time I passed reception it was roller shuttered off. No ambiance. No bar. No nothing. Impressive building, very sadly let down but it's interior. Comfy bed, quiet and good breakfast however.

4/10 Poor

richard

Liked: Room comfort
Disliked: Staff & service
Choose carefully.
Mmm if the inside was a fraction of the exterior - wow it would be good. Real issue is check-in only open select hours and were not the hours advertised on the noticeboard - beware late check in !

4/10 Poor

Steve

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Cassie, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable and Convenient
Very comfortable room (bed and shower, especially). Convenient location (close to LIDL grocery store) and town. Nice view from upper floors. Friendly, helpful staff. Would stay here again.

8/10 Good

Will

Liked: Cleanliness, property conditions & facilities, room comfort
Great cycling location
Great location for a few days cycling in the Champagne region. The hotel had all of what we needed including a kitchen area. Only negative was that we had to pay extra for the kitchen utensils.

6/10 Okay

Randolph

2/10 Terrible

Robert

Disliked: Property conditions & facilities, room comfort

4/10 Poor

Richard, Dallas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very nice rooms.
Rooms are needing renovation - for instance, paint around the window sills were cracked and needed to be repainted. Rooms are very spartan. Maybe it was what we paid for. Hot water heater broke during our first night and the staff ended up letting us use another vacant room. Hotel staff shuts down for the night around 9 pm, so good luck getting any help after that. We went into several rooms trying to figure out if we wanted to pay for the better view, and all the rooms had a dank, stale smell. In hindsight we wish we paid up for nicer rooms.