Exterior

Reviews of Hotel Continental - Reims

4 out of 5
Hotel Continental - Reims
93 Place Drouet D'Erlon, Reims, Marne

Reviews

9.4

Exceptional

Rating 10 - Excellent. 314 out of 434 reviews" "
Rating 8 - Good. 90 out of 434 reviews" "
Rating 6 - Okay. 16 out of 434 reviews" "
Rating 4 - Poor. 9 out of 434 reviews" "
Rating 2 - Terrible. 5 out of 434 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 20 Feb 2024
We thank you very much for your nice grade, which testifies to a successful stay. We look forward to welcoming you back the next you are in Reims.

10/10 Excellent

Chivon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the train station and downtown
Stayed 2 nights in Jan 2024
Response from Front Desk on 1 Feb 2024
Thank you for your warm note and comment. We are happy to read that you enjoyed in particular the hotel's location. We look forward to welcoming you back the next time you visit the Champagne region.

8/10 Good

Paul

Stayed 1 night in Jan 2024
Response from La Réception. on 6 Feb 2024
Nous vous remercions pour votre agréable note qui témoigne d'un séjour réussi. Au plaisir de vous accueillir de nouveau au Continental.

8/10 Good

Sumeet

Liked: Cleanliness, staff & service, property conditions & facilities
Response from La Réception on 27 Dec 2023
Nous vous remercions pour votre agréable note et espérons que vous avez apprécié votre séjour. Au plaisir de vous accueillir de nouveau au Continental.

8/10 Good

Daniel

Stayed 1 night in Dec 2023
Response from Front Desk on 5 Jan 2024
Thank you for taking the time to rate your stay at Le Continental. We hope you enjoyed your stay and look forward to welcoming you back.

8/10 Good

Bruce

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
A pleasant hotel for a first stay in Reims
Overall we had a very pleasant stay and the staff were friendly & helpful. We utilized both the bar and dining facilities and enjoyed our experiences there. The hotel is in a good location to access points of interest in central Reims. Only the room was somewhat disappointing, being small & oddly configured. The shower was a little mildewed and the toilet was in a small cubicle separate from the bathroom.
Stayed 3 nights in Dec 2023
Response from The Reception Desk on 12 Dec 2023
Thank you very much for your comment. We are delighted to read that your stay and your experiences in our bar & restaurant went well. Regarding your room, you were staying in the outside part of the hotel which is arranged and decorated in a more authentic style. This part will very soon undergo a complete renovation of all its rooms to create a modern and comfortable atmosphere. We hope to have the pleasure of welcoming you back so that you can discover our nice future rooms.

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Reception Desk on 12 Dec 2023
We thank you for your kind note that testifies to a pleasant stay in our hotel. We look forward to welcoming you back at Le Continental.

10/10 Excellent

Marie-Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
newly renovated and in the heart of town. Public parking is right on the corner, super convenient and easy check in.
Stayed 2 nights in Nov 2023
Response from The Reception Desk on 28 Nov 2023
Thank you for your kind feedback. We are delighted to read that you enjoyed your stay in our establishment, its warm style, as well as the ease of parking. We look forward to welcoming you back the next time you visit Reims.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service and room were excellent as well as the common areas and breakfast
Stayed 2 nights in Oct 2023
Response from The Reception Desk on 28 Oct 2023
We thank you very much for this kind feedback. We are delighted to read that you liked our room, our teams and the breakfast buffet. We look forward to welcoming you back in Champagne.

10/10 Excellent

olivier

Stayed 1 night in Oct 2023
Response from The Reception Desk on 17 Oct 2023
Thank you for this great note, we hope you enjoyed your stay in Champagne. We look forward to welcoming you back at Le Continental.

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 2 nights in Oct 2023
Response from The Reception Desk on 13 Oct 2023
Thank you for your very nice note, we are happy to read that you liked the central location of the hotel. We look forward to welcoming you back.

6/10 Okay

Paula

Travelled with partner
Liked: Cleanliness, staff & service
Location good Hotel staff excellent Breakfast poor served in containers that allowed it to go cold breakfast serving staff useless
Stayed 1 night in Oct 2023
Response from The Reception Desk on 13 Oct 2023
Thank you for your feedback. We are delighted to read that you enjoyed the location of the hotel and the friendliness of our staff. However, we are sorry to discover that the breakfast did not live up to your expectations. Yet we work with fresh, local and seasonal products. We take good note of your comment as part of our efforts to improve the quality of our services and hope to have the pleasure of welcoming you back to LeContinental.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The Reception Desk on 13 Oct 2023
We thank you for your warming note, we hope you enjoyed your stay at Le Continental. We look forward to welcoming you back.

8/10 Good

Jacqueline, Boise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel, close to the train station so very convenient as we were coming from Paris. Our BIG problem was our room. Our room wasn't available upon arrival and when we returned they had given us a horrible, dark first floor handicap accessible room right on the walk way to their other building and the kitchen access/bike parking for the staff, so absolutely no privacy. Apparently Rick Steves had a tour staying at the same hotel and my guess is the hotel staff gave all of the more preferred rooms to those guests! When we returned to the front desk we were offered a suite for two of our three nights and were required to pay an additional $450 for that opportunity to get our of our dungeon room! Our other issue was their breakfast one morning. We arrived at the restaurant 20 minutes before the "end" time we were told and clearly advertised in the elevator and we were told they were no longer serving breakfast, it was very uncomfortable as the staff was removing all of the food and clearly didn't want us in their way! There seemed to be a lot of other hotels very close by, so if I stay in Reims again I would certainly select another hotel!
Stayed 3 nights in Sep 2023
Response from The Reception Desk on 13 Oct 2023
We thank you for taking the time to tell us about your experience. Thank you also for highlighting the location of the hotel, which gives you direct access to the train station. However, we are sorry to read that your room was not to your liking. Our hotel only had one Suite available at that time, so it was not possible to dislodge you. As for breakfast, we are sincerely sorry that this moment was cut short and marred by the start of the lunch service. We really hope to have the pleasure of welcoming you back so that you can discover our other nice rooms, and that we can pamper you.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and very helpful staff.
Stayed 1 night in Oct 2023
Response from The Reception Desk on 3 Oct 2023
Thank you so much for your heart-warming words. We look forward to seeing you again soon at Le Continental.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in the middle of a vibrant shopping and dining area that’s less than a 5 minute walk from the train station. All of my tours started from the Tourism Office which is in front of the station. Their restaurant downstairs is incredible as well. The rooms are clean and the staff is friendly and efficient.
Stayed 3 nights in Sep 2023
Response from The Reception Desk on 3 Oct 2023
Thank you very much for your kind note and comment. We are happy to read that the hotel's location made your stay easier and more enjoyable. Thank you also for your kind words about our restaurant, our rooms and our staff. We look forward to welcoming you back to Champagne.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Hotel is in an excellent location and staff were very welcoming and helpful. Room was clean and comfortable and housekeeping staff changed the twin beds to a double for us. Breakfast was good also and parking was available in an underground car park.
Stayed 1 night in Sep 2023
Response from The Reception Desk on 3 Oct 2023
Thank you very much for your kind comment. We are delighted to hear your compliments on the location, the staff, the comfort of our rooms and the breakfast. We hope to have the pleasure of seeing you again in the near future. See you soon at the Continental.

10/10 Excellent

Brent, Severn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Sep 2023
Response from The Reception Desk on 28 Sept 2023
Thank you very much for this kind word. We look forward to welcomng you at le Continental.

10/10 Excellent

Ramon

Stayed 2 nights in Sep 2023
Response from The Reception Desk on 6 Oct 2023
Thank you very much for this kind note, we hope you enjoyed your stay in Champagne. We look forward to welcoming you back in Reims.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its my Reims go to place on every visit
Stayed 2 nights in Sep 2023
Response from The Reception Desk on 28 Sept 2023
Thank you for your kind comment, we are very honoured to be your must-visit hotel in Reims. We look forward to welcoming you back during your next trip in Champagne.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Friendly staff, well appointed rooms, but noisy
Lovely hotel in busy surroundings. Great customer service and clean, servicable rooms. Unfortunately severely let down by a really loud intermittent noise all through the night - sounding like a coffee machine but with the intensity of a jackhammer. When I mentioned this to staff in the morning they seemed to know what it was but had no way of addressing it. Also, unfortunately suffers from 'greenwashing' - having water bottles given to you to save plastic is great. Then you get to the room to find plastic wrapped paper cups and individually plastic wrapped soaps that will be thrown away after one night. What's the point?
Stayed 1 night in Sep 2023
Response from The Reception Desk on 28 Sept 2023
Thank you for taking the time to give us your feedback. Your compliments about the quality of the service and the rooms are very nice to read. However, we are sorry to read that your night was affected by a disturbing noise, our teams have tried to do their utmost to resolve this problem. As for our approach to the environment, we are in the midst of a transition and are doing everything we can to reduce our energy consumption. The packaging in your room is not plastic, but made from corn starch. We look forward to welcoming you back to the Continental.

10/10 Excellent

Jasber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, always a pleasure staying at the Hotel Continental.
Stayed 1 night in Sep 2023
Response from The Reception Desk on 28 Sept 2023
Thank you very much for this kind feedback, it is always a pleasure to welcome you. We look forward to seeing you next time you visit Reims.

6/10 Okay

Stephen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had mold coming through the interior wall of the bathroom to the room itself. And had difficulties trying to get a taxi from the hotel to an excursion, the staff couldn’t call a taxi directly they had to go through a “ghost concierge” which was a disaster and we were late for our event even though we arranged well in advance.
Stayed 1 night in Sep 2023
Response from The Reception Desk on 6 Oct 2023
Thank you for taking the time to give us your feedback. It pains us to discover so much dissatisfaction. On the day in question, our teams did their best to find you a taxi as quickly as possible. However, all the taxi and Uber services in the city were saturated, so we used an external service to make finding a taxi easier. We are very sorry that your activity was delayed due to a service external to our hotel. We still hope to have the pleasure of welcoming you again so that you can have another image of our services, as well as our establishment.

10/10 Excellent

Jasber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, staff and Hotel.
Stayed 1 night in Sep 2023
Response from The Reception Desk on 28 Sept 2023
Thank you very much for these kind words. See you next time you visit the Champagne region.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right at the begining of the central walking zone, immediately adjacent to underground city parking. Everything is walking distance. Clean, safe and friendly hotel with a delicious breakfast option.
Stayed 3 nights in Sep 2023
Response from The Reception Desk on 28 Sept 2023
Thank you for this complete and enjoyable review. We are delighted to read that you liked the parking solution, the location of the hotel and the breakfast option. We look forward to welcoming you back to the Continental.

10/10 Excellent

Jerah

Liked: Amenities
I would stay again given the chance
Stayed 2 nights in Sep 2023
Response from The Reception Desk on 28 Sept 2023
Thank you for this kind comment, we also hope to have the pleasure to welcoming you back at le Continental.

8/10 Good

Mike

Stayed 1 night in Aug 2023
Response from The Reception Desk on 6 Oct 2023
Thank you for this kind note, we hope you enjoyed your stay in our hotel. See you seen in Champagne.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated in the centre of Reims
Perfectly situated in the middle of Reims. A lovely modern hotel with contemporary fixtures and fittings. Comfortable bed and good sized shower. Lovely bar and staff. Great for an overnight stay on our way down south.
Stayed 1 night in Aug 2023
Response from The Reception Desk on 28 Sept 2023
Thank you very much for your kind comment, which bears witness to a short but intense stay. Thank you for your kind words about the staff and the style of our hotel and bar. We would be delighted to welcome you back the next time you are in Reims !

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, lovely staff and great location.
Very convenient hotel, close to the station and the sights. Room modern and sleek...no clutter or fuss or extra frills. Lovely bedding. There are no kettles in the room however, only a coffee machine. The staff on reception are excellent....extremely pleasant and welcoming. Great restaurant recommendation...Breakfast was ok...nothing special. I would stay again.
Stayed 1 night in Aug 2023
Response from The Reception Desk on 30 Sept 2023
Thank you very much for your excellent rating and comment. We are very pleased to read that your stay was a success in every aspect and has given you the desire to return to stay with us. We look forward to welcoming you back the next time you are in Reims.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Reception Desk on 6 Oct 2023
Thank you very much for your kind note. See you seen in Le Continental.

10/10 Excellent

Jessica

Stayed 1 night in Aug 2023
Response from The Reception Desk on 6 Oct 2023
A sincere thank you for this kind note, we hope to have the pleasure to welcome you back in Champagne.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Central Reims
We stayed here as a stop off on a drive from the UK to the south of France. Car park next door was easy to park in. Hotel is well kept. They provide water bottles to fill in reception, yet have plastic toiletry bottles in the room, so maybe a bit more work on their eco-credentials is necessary. The air con didn't really adjust in the room and the wifi was very slow. The room itself was a good size, very clean and nicely decorated. Would definitely recommend this hotel for a day or two in the centre of Reims
Stayed 1 night in Aug 2023
Response from The Reception Desk on 30 Sept 2023
Thank you very much for this pleasant comment and for highlighting the facility of parking, the cleanliness of the hotel and our ecological approach. Plastic has completely disappeared from our rooms to make way for other responsible alternatives. Thank you for recommending our hotel to future visitors and we look forward to welcoming you back.

10/10 Excellent

Ruth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Reception Desk on 6 Oct 2023
Thank you for your very kind note, we hope to see you soon in Le Continental.

6/10 Okay

Casey

Travelled with partner
Liked: Staff & service
Overall nice hotel with a Great location, lots of shopping and dining right outside the hotel. But also lots of nightlife which made for nosy late nights outside our window until 4am. We had some small inconveniences with electrical, such as the TV wouldn’t turn on and the outlet in the bathroom wasn’t working because I couldn’t get the hairdryer to work (both realized on the last night, otherwise we would have mentioned it earlier in our stay). We only went to breakfast once, and it was ok. We attempted to order from the restaurant around 9pm one evening but they said the kitchen was already closed - but it was always pretty busy, so it’s probably good! We did have some wonderful cocktails from the bar. The reception staff was very kind and always accommodating.
Stayed 3 nights in Jul 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The light of the bathroom was very low and there was not refrigerator
Stayed 2 nights in Jul 2023
Response from The Reception Desk on 4 Aug 2023
Thank you for your review. We don't have mini bar of fridge in all our room but we have fridge at the reception, which is open 24h/24h.We look forward to welcoming you next time

10/10 Excellent

RONDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from The Reception Desk on 4 Aug 2023
Thank you for your reviewWe look forward to welcoming you next time

10/10 Excellent

Mary, New York

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property was great. My family and i stayed here for 2 nights during our trip.our room was large and spacious for 3. The hotel was an easy walk from the train station and convenient to all of the sights. Would stay there again.
Stayed 2 nights in Jul 2023
Response from Yanis on 29 Jul 2023
thank you for your comment, we look forward to seeing you again in our hotel.

8/10 Good

Christopher

Stayed 1 night in Jul 2023
Response from Yanis on 29 Jul 2023
thank you for your comment, we look forward to seeing you again in our hotel.

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay in central Reims.
This is a lovely hotel which is ideally situated within a short walk of the cathedral and lots of places to eat. It is sophisticated and the rooms are lovely and have a good shower and quality toiletries. The public car park is very near, safe and 19 euros for 48hrs.
Stayed 2 nights in Jul 2023
Response from Yanis on 29 Jul 2023
thank you for your comment, we look forward to seeing you again in our hotel.

8/10 Good

Adam, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Yanis on 29 Jul 2023
thank you , we look forward to seeing you again in our hotel.

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Jul 2023
Response from Yanis on 29 Jul 2023
thank you , we look forward to seeing you again in our hotel.

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a few times and it’s a great hotel. Rooms are so comfortable and cool. Highly recommend.
Stayed 1 night in Jul 2023
Response from Yanis on 29 Jul 2023
thank you , we look forward to seeing you again in our hotel.

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 1 night in Jul 2023
Response from Yanis on 29 Jul 2023
thank you , we look forward to seeing you again in our hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Yanis on 29 Jul 2023
thank you , we look forward to seeing you again in our hotel.

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from RECEPTION DESK on 4 Aug 2023
Thank you for your review

10/10 Excellent

MARK, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
We traveled by train so was brilliant as just walked across the park & we were there. At the top of Main Street so restraunts were plentiful. Hotel restaurant was very good would recommend. Hotel was clean ,comfy ,staff were great, & a few English speaking ones aswell . If your doing the champagne region its an ideal place.
Stayed 3 nights in Jun 2023
Response from Yanis on 29 Jul 2023
thank you , we look forward to seeing you again in our hotel.

10/10 Excellent

Yu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well located. Easily accessible from the motor way and very central. Underground Parking opposite the hotel is very easy to use. The park next to the hotel is also nice for a early evening stroll. Our room was quiet. The bed is very comfortable. The bathroom is well designed. We liked the fact that we were offered a glass bottle to get cold water from the water fountain. The hotel staff is very kind and helpful. Overall, we enjoyed a wonder stay. Thank you very much.
Stayed 1 night in Jun 2023
Response from Juan on 29 Jun 2023
Hello Yu,Thank you for taking the time to give us your feedback on your stay at our hotel, we really appreciate it. We are glad you enjoyed your stay in the city and that you had a good experience with our services and staff.We look forward to seeing you again next time. The Continental team

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sending stay at this lovely hotel. Really comfy, clean rooms.
Stayed 1 night in Jun 2023
Response from Juan on 29 Jun 2023
Hello Stuart, We really appreciate you taking the time to give us feedback on your stay at our hotel. We always work hard to provide our guests with the most comfortable experience possible, and we're glad you enjoyed it. We look forward to seeing you again soon, The Continental team

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very good quality hotel. Service was excellent, location very good, 5 minutes from the station. Bar area is especially good.
Stayed 2 nights in Jun 2023
Response from Juan on 29 Jun 2023
Hello Julian, Thank you for your feedback on our different services. We look forward to welcoming you back soon and to providing you with a wonderful experience in the Champagne region. The Continental team

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023
Response from Yanis on 29 Jul 2023
thank you , we look forward to seeing you again in our hotel.