Lobby

Reviews of Best Western Hôtel Centre Reims

3 out of 5
Best Western Hôtel Centre Reims
75 Place Drouet, Reims, Marne

Reviews

7.6

Good

Rating 10 - Excellent. 173 out of 658 reviews" "
Rating 8 - Good. 264 out of 658 reviews" "
Rating 6 - Okay. 139 out of 658 reviews" "
Rating 4 - Poor. 57 out of 658 reviews" "
Rating 2 - Terrible. 25 out of 658 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel but in noisy nightlife area not described in hotel details
Stayed 1 night in Mar 2024
Response from Hotel Centre Reims on 25 Mar 2024
Chère Rachel,Nous vous remercions d’avoir pris le temps de donner votre avis concernant votre séjour parmi nous.Nous vous remercions pour le compliment !Effectivement, notre hôtel se situe en plein centre-ville et peut parfois subir de la nuisance sonore avec les restaurants et bars qui se situe sur la place.Sachez que la chambre n'est pas représentative de notre établissement. N'hésitez pas à nous contacter lors d'un prochain séjour pour que nous puissions vous attribuer une chambre plus au calme afin que vous ayez une meilleur expérience dans notre établissement respectant votre sensibilité.Au plaisir de vous accueillir au futur,Cordialement,Best Western Centre Reims

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and clean Friendly and helpful staff Dog friendly Front of Hotel in Pedestrianised street with many bars and restaurants Underground car park directly in front of Hotel; reasonable price for 24hours for City Centre car parking
Stayed 1 night in Jan 2024
Response from nh on 9 Feb 2024
Dear Mark,Thank you very much for the time you taken to write this review concerning your stay.Be sure we are taking very seriously every point of your review, to improve ourselves and to always give a better experience to our guests.We hope we will have the pleasure to welcome you again in the future,Best regards,Your Best Western Center Reims team

8/10 Good

Jean

Liked: Staff & service, amenities, property conditions & facilities
Excellent location and helpful staff. Had an issue with a stain on a comforter cover but staff immediately provided new sheets. Super quiet, nice bathroom and convenient storage for clothes and luggage.
Stayed 1 night in Jan 2024
Response from nh on 9 Feb 2024
Dear Jean,Thank you very much for the time you taken to write this review concerning your stay.The staff is happy to see that your stay was on your convenience.We hope we will have the pleasure to welcome you again in the future,Best regards,Your Best Western Center Reims team

10/10 Excellent

Ged

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amazing staff and an amazing breakfast
Stayed 1 night in Dec 2023
Response from NH on 9 Feb 2024
Dear,Thank you very much for the time you taken to write this review concerning your stay.The staff is happy to see that your stay was on your convenience.We hope we will have the pleasure to welcome you again in the future,Best regards,Your Best Western Center Reims team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Reims
This hotel is very conveniently located from the train station in the downtown lane with all the restaurants and 5 minutes away from the Reims Cathedral. Are you a good walker? Then 40 minutes to the Veuve Cliquot. We did not hear any noise from the street and breakfast was quite copious. The heating worked well. A slight problem with the shower drainage but it was in the morning we left. They kept our small luggage while we continued exploring. I would stay here again.
Stayed 1 night in Dec 2023
Response from nh on 9 Feb 2024
Dear ,Thank you very much for the time you taken to write this review concerning your stay.The staff is happy to see that your stay was on your convenience.We hope we will have the pleasure to welcome you again in the future,Best regards,Your Best Western Center Reims team

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Cost/Benefit Ok but you only arrive by walking
The localization is good close to markets, mall, restaurants but is terrible to find the hotel, it is in a square where the cars cannot go, you can only reach the location by walking. if you have a lot of luggage, that was my case, you will have difficult time. The staff was basically speaking only French, no English and they were not very gentle. The room was good in space and comfort of the bed, there was available coffee but the shower was not having enough pressure and water.
Stayed 1 night in Nov 2023
Response from Best Western Centre Reims Team on 14 Nov 2023
Thank you for sharing us your impressions concerning your recent stay at our property. We are glad that you have enjoyed the time spent in Reims and we will be happy to welcome you again very soon. Best regards

10/10 Excellent

Janie, Rogers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. We walked off the train and to the hotel in minutes. Close to many restaurants and you can walk further in either direction for more things to do. The hotel was clean, and well decorated. Small room but that was to be expected, and we weren't there to hang out in our room anyway, but rather to enjoy the city. The bedding and sheets felt great! Great price for a great room.
Stayed 3 nights in Oct 2023
Response from Sémiramis on 29 Oct 2023
Dear Janie,Thank you very much for the time you taken to write this review concerning your stay.The staff is happy to see that your stay was on your convenience.We hope we will have the pleasure to welcome you again in the future !Best regards,-Your Best Western Center Reims team

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it wasn’t the quietest place we’ve stayed, it was clean and comfortable. Pillows are extremely soft. We were in a room that overlooked the main street and we could hear all the noise from the local restaurants below. Next time, I would ask for a room off the main street.
Stayed 1 night in Oct 2023
Response from Sémiramis on 29 Oct 2023
Dear Holly,Thank you very much for the time you taken to write this review concerning your stay.Be sure we are taking very seriously every point of your review, to improve ourselves and to always give a better experience to our guests.We hope we will have the pleasure to welcome you again in the future,Best regards,-Your Best Western Center Reims team

4/10 Poor

CHERYL ANNE

Travelled with partner
Disliked: Amenities, property conditions & facilities
Got there and there were no towels in the room at all. We called for them and got bath towels and that’s all. They sent up an extra box of tissues to dry our hands Room very small so we couldn’t keep our suitcases open. Shower small and with no curtain the bathroom floor got soaked. Coffee pot didn’t work correctly.
Stayed 3 nights in Sep 2023
Response from Team Best Western Centre Reims on 14 Oct 2023
By telling us what you have / have not liked, you help us to improve our services for the future. We hope that you have enjoyed your stay and that you will come and see us again very soon. Kind regards,

4/10 Poor

William

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property did not live up to expectations. The room was small; (which I know many European hotels are); there was no view at all; there was an odour from the pipes in the washroom; the seat was partly disconnected from the toilet (we advised staff of this issue 10 minutes after arriving and despite saying it would be fixed, it was not 45 hours later when we left.) The hallways are very dark, you have to wave your arms around for the sensor to activate the lights in the hallway. The water pressure is very weak in the shower. I realize this is not the most expensive property in Reims but this one left something to be desired.
Stayed 2 nights in Sep 2023
Response from Sémiramis on 30 Sept 2023
Dear William,Thank you for taking the time to share your thoughts on your stay with us.We are very sorry that the stay was not at your convenience. We will do our utmost to welcome you in the best conditions if you wish to book at our establishment in the future. Sincerely, - Your Best Western Centre Reims Team

8/10 Good

Melissa

Liked: Property conditions & facilities, room comfort
perfect location
Room was nice but extremely small. Location could not have been better. Near the train station, rental car return, and all the happening activities and restaurants. Overall we were very satisfied with our stay.
Stayed 2 nights in Sep 2023
Response from Sémiramis on 22 Sept 2023
Dear Melissa,Thank you very much for the time you taken to write this review concerning your stay.Be sure we are taking very seriously every points of your review, to improve ourselves and to always give a better experience to our guests.We hope we will have the pleasure to welcome you again in the future,Best regards,-Your Best Western Center Reims team

10/10 Excellent

Lee

Stayed 1 night in Sep 2023
Response from Semiramis on 22 Sept 2023
Dear Lee,Thank you very much for the time you taken to write this review concerning your stay.The staff is happy to see that your stay was on your convenience.We hope we will have the pleasure to welcome you again in the future,Best regards,-Your Best Western Center Reims team

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Very convenient location with (discounted) paid parking across the road. Helpful staff. Clean comfortable room - albeit small. Lots of bars and restaurants right outside. Good value for money.
Stayed 1 night in Sep 2023
Response from Best Western Hotel Center Reims team. on 1 Nov 2023
We thank you for this very good feedback that you took care to share. We are delighted to read that you particularly appreciated the professionalism and the kindness of our teams. We look forward to seeing you again. Have a great day. Kind regards.

10/10 Excellent

J

Stayed 1 night in Aug 2023
Response from BWHCR on 24 Aug 2023
Cher,Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction. La réception est disponible 24h/24 et 7j/7, il ne faut pas hésiter à nous contacter si vous avez le moindre problème ou si vous avez besoin de quelque chose. Nous sommes très attachés au confort et au bien-être de nos hôtes et par-dessus tout à leur satisfaction quant à nos services. En espérant vous revoir très bientôt. Une excellente journée. Cordialement. L'équipe Best Western Hôtel Centre Reims

6/10 Okay

Dorothy Christina

Liked: Cleanliness, staff & service
Very small room. Not many TV channels working. Basic room facilities (including kettle). Close to railway station and to many restaurants and cafes.
Stayed 2 nights in Aug 2023
Response from Hotel Centre Reims on 12 Aug 2023
Dear Dorothy, We are very sorry to see that your stay was not good a lot for you. We try to do our best every time; with your comments we can evolved.

8/10 Good

martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
The hotel is very centrally located, with bars, restaurants and parking just outside. The only problem we had was finding it. If we'd been told it was above the underground car park it would have saved us driving round the centre of Reims twice.
Stayed 2 nights in Jul 2023
Response from HADJEB on 6 Aug 2023
Dear,Thank you very much for the time you taken to write this review concerning your stay.The staff is happy to see that your stay was on your convenience.We hope we will have the pleasure to welcome you again in the future,Best regards,-Your Best Western Center Reims team

10/10 Excellent

Anthony, rothley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Best Western Hôtel Centre Reims on 17 Jul 2023
Cher,Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction. La réception est disponible 24h/24 et 7j/7, il ne faut pas hésiter à nous contacter si vous avez le moindre problème ou si vous avez besoin de quelque chose. Nous sommes très attachés au confort et au bien-être de nos hôtes et par-dessus tout à leur satisfaction quant à nos services. En espérant vous revoir très bientôt. Une excellente journée. Cordialement.

8/10 Good

Margherita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Equipe Best Western Centre Reims on 28 Jun 2023
Nous vous remercions d’avoir pris le temps de donner votre avis concernant votre séjour parmi nous.Toute l’équipe tient également à vous remercier chaleureusement pour cette superbe note.Dans l’espoir d’avoir la chance de vous accueillir de nouveau par le futur.Bien cordialement, Votre équipe Best Western Centre Reims

8/10 Good

Deborah, Boston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location was awesome and lovely breakfast and staff. Door to bathroom was difficult to slide open and shut, and climbing into bathtub for a shower was awkward at best, but the room was clean, bed comfortable and loved the espresso machine after a day out and about.
Stayed 2 nights in May 2023
Response from BWCR team on 4 Jun 2023
Dear Deborah,Thank you very much for the time you taken to write this review concerning your stay.Be sure we are taking very seriously every points of your review, to improve ourselves and to always give a better experience to our guests.We hope we will have the pleasure to welcome you again in the future,Best regards,-Your Best Western Center Reims team

8/10 Good

Judith

Perfect location, helpful staff
Stayed 2 nights in May 2023
Response from Best Western Hotel Centre Reims on 1 Jun 2023
Dear Judith at the name of all the team, thank you !!

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, right in the city centre and loads of bars and restaurants. car park is not part of the hotel but is right next to the hotel and discounted by the hotel. Very clean and comfortable room and very helpful friendly staff. Breakfast was nice and a good choice to choose from
Stayed 1 night in May 2023
Response from Your Best Western Center Reims team on 26 May 2023
Dear Stuart,Thank you very much for the time you taken to write this review concerning your stay.The staff is happy to see that your stay was on your convenience.We hope we will have the pleasure to welcome you again in the future,Best regards,

8/10 Good

NICOLA

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again as it was ideal for our visit.
Stayed 7 nights in Apr 2023
Response from Hotel Centre Reims on 12 May 2023
Cher Nicola, Nous vous remercions d'avoir pris le temps de laisser un avis concernant votre séjour dans notre établissement,

10/10 Excellent

Edith

Stayed 4 nights in Apr 2023
Response from Sémiramis on 11 Nov 2023
Dear Edith,Thank you very much for the time you taken to write this review concerning your stay.The staff is happy to see that your stay was on your convenience.We hope we will have the pleasure to welcome you again in the future,Best regards,-Your Best Western Center Reims team

8/10 Good

Edward

Stayed 1 night in Apr 2023
Response from Hotel centre Reims on 24 May 2023
Cher Edward, Nous vous remercions d'avoir choisi notre établissement pour votre séjour à Reims, et vous espérons vous retrouver très bientôt !

10/10 Excellent

Mary

Stayed 1 night in Apr 2023
Response from Hotel Centre Reims on 29 Apr 2023
Dear Mary, Thank you so much for your note about your stay in our hotel, we hope to see you soon.

10/10 Excellent

Sam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fabulous stay!
Stayed 3 nights in Apr 2023
Response from Best Western Centre Reims Team on 14 Apr 2023
Dear Sam, Thank you for sharing us your impressions concerning your recent stay at our property. We are glad that you have enjoyed the time spent in Reims and we will be happy to welcome you again very soon. Best regards,

10/10 Excellent

Steven

Stayed 1 night in Apr 2023
Response from Hotel Centre Reims on 29 Apr 2023
Dear Steven, Thank you so much for your note about your stay in our hotel, we hope to see you soon.

10/10 Excellent

John

Stayed 1 night in Dec 2022

8/10 Good

jon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Nov 2022
Response from BWHCR on 18 Nov 2022
Cher client Nous vous remercions d'avoir partager votre avis concernant votre récent séjour au sein de notre établissement, au plaisir de vous accueillir à nouveauBien à vous

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The young lady who checked us in and was also there when we checked out was awesome! She was helpful and most pleasant.
Stayed 1 night in Oct 2022
Response from BWHCR on 20 Oct 2022
Dear, Dear In behalf of all our team, we would like to thank you for sharing us your impressions concerning our property. We are glad that you have enjoyed your stay with us and hope to have an opportunity to welcome you again very soon. Best regards, Best Western Centre Reims Team.

10/10 Excellent

Susan

Stayed 2 nights in Sep 2022

4/10 Poor

Serdar S.

Disliked: Property conditions & facilities, room comfort
Terrible hotel in an excellent location.
A make-shift hotel in an old building. My room was simply horrible. It was probably an improvised storage room later furnished with a bed. Almost funny. The hotel DOES NOT have parking, but is right over the city’s covered parking lot. It’s location is excellent.
Stayed 1 night in Aug 2022
Response from - Your Best Western Center Reims team on 18 Sept 2022
Dear Serdar,Thank you very much for the time you taken to write this review concerning your stay.Be sure we are taking very seriously every points of your review, to improve ourselves and to always give a better experience to our guests.We hope we will have the pleasure to welcome you again in the future,Best regards,

10/10 Excellent

Jane

Stayed 1 night in Sep 2022
Response from L'équipe Best Western Hotel Centre Reims on 14 Sept 2022
Cher Jane, nous vous remercions d'avoir pris le temps de nous laisser un avis concernant votre séjour, en espérant vous retrouver bientôt !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for value hotel in a great location. Staff was very friendly and helpful. .
Stayed 4 nights in Aug 2022
Response from - Your Best Western Center Reims team on 7 Aug 2022
Dear, Thank you very much for this kind review concerning your stay. Hope we will have to welcome you once again in the future. Best regards,

10/10 Excellent

r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from - Your Best Western Center Reims team on 6 Aug 2022
Dear, in behalf of all our team, we would like to thank you for sharing us your impressions concerning our property. We are glad that you have enjoyed your stay with us and hope to have an opportunity to welcome you again very soon. Best regards, Best Western Centre Reims Team

10/10 Excellent

Meena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2022
Response from - Your Best Western Center Reims team on 1 Aug 2022
Dear Meena, Thank you very much for your kind review concerning your stay, Hope we will have the pleasure to welcome you again in Reims, Best regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from - Your Best Western Center Reims team on 28 Jul 2022
Dear John, Thank you fery much for this kind review concerning your stay. Hope we will see you again in Reims ! Kind regards,

8/10 Good

Michelle

Stayed 3 nights in Jul 2022
Response from HN on 16 Jul 2022
Bonjour, Nous vous remercions pour cette très note, dans le plaisir de vous accueillir à nouveau dans notre établissement Cordialement, L'équipe Best Western Centre Reims

10/10 Excellent

Yanick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from - Votre équipe Best Western Centre Reims on 17 Jul 2022
Cher Yanick, Toute l'équipe vous remercie chaleureusement pour cette superbe note. Dans l'espoir de vous revoir parmi nous à Reims, Cordialement,

10/10 Excellent

Mohit, seaford

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 2 nights in Jul 2022
Response from - Your Best Western Center Reims team on 5 Jul 2022
Dear Mohit, Thank your very much for your kind review concerning your stay. Be sure all the staff is really happy to see your kind mark. In hope to see you one again in Reims with pleasure, Best regards,

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Overnight stay on way back to uk from Provence. Location was perfect just off motorway and in heart of City. Reims is beautiful
Stayed 1 night in Jun 2022
Response from BWHCR on 11 Jun 2022
Dear, Thank you so much for your comment, we are glad to know that you have appreciated your recent stay at our hotel. Hope we will see soon Best Regards Best Western Hotel Centre Reims Team

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect; the room was clean and lovely, and the staff was delightful!
Stayed 4 nights in May 2022
Response from Your Best Western Hotel Centre Reims Team on 12 Jun 2022
Dear Louisa, thank you so much for your kind comments ! It will be a pleasure for us ! We hope to seeing you soon,

8/10 Good

Shuwen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in the city of Reims
Hotel was nice and convenient with plenty of food options near the property. Aircon was not working very well due to the central aircon function, it was turning on and off intermittently with no cold air.
Stayed 3 nights in May 2022
Response from Your Best Western Hôtel Centre Reims team on 12 Jun 2022
Dear Louisa, thank you so much for your kind comments ! We are sorry for the airconditionning problem ! We hope to seeing you soon,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
excellent location and parking was very easy off site but very close and secure. The staff were really friendly and helpful. The decor is looking a little tired and quite dark throughout but that wouldn't put me off staying again
Stayed 2 nights in May 2022
Response from - Your Best Western Center Reims team on 17 May 2022
Dear Sir, Dear Madam, Thank you very much for the time you taken to write this comment. We are happy to see that the stay has been on your convenience. Be sure that we take seriously every points of your comment, to improve ourself and always give more qualitative stays to our customers, Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from - Your Best Western Center Reims team on 2 May 2022
Dear Madam, dear Sir, Thank you very much for giving your time to leave this comment. We are really happy that you appreciated your stay in our hotel. Hope we will see you again in Reims ! Best regards,

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in city centre & easy to drive to.
Stayed 1 night in Apr 2022
Response from BWCR on 2 May 2022
Dear, Thank you very much for this comment. We really appreciate all your compliments, we are also taking very seriously every remarks to always give a better stay to our customers. Hope we will see you again in Reims ! Best regards, - Your Best Western Center Reims team

10/10 Excellent

Rose, Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small room but clean. Staff is terrific
Stayed 1 night in Apr 2022
Response from - Your Best Western Center Reims team on 2 May 2022
Dear Rose, Thank you very much for giving your time to leave this comment. We are really happy that you appreciated your stay in our hotel, however, the staff is very gratefull. We are taking seriously every points of your advice to always give a better experience to our customers. Hope we will see you again in Reims ! Best regards,

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service
perfect location - BBC & CNN
Stayed 2 nights in Apr 2022
Response from Thierry on 24 Apr 2022
Hi Douglas, Thank you very much for your time spent to review our hotel. Do know for sure that we enjoyed your stay as much as you did. We will be very glad to have you again with us soon! Regards, Your Best Western Centre Reims team

8/10 Good

Patrick

Stayed 1 night in Apr 2022
Response from Votre équipe du Best Western Hôtel Centre Reims on 7 Apr 2022
Merci de nous avoir partagé votre expérience ! :)

8/10 Good

Gerard

Stayed 2 nights in Mar 2022
Response from BWCR on 30 Mar 2022
Cher client Nous vous remercions pour cette belle note, et pour votre venue dans notre établissement au plaisir de vous accueillir à nouveau L'équipe Best Western Centre Reims