Street view

Reviews of Hôtel Bristol Reims

3 out of 5
Hôtel Bristol Reims
76 Place Drouet D'Erlon, Reims, Marne

Reviews

8.4

Very good

Rating 10 - Excellent. 142 out of 334 reviews" "
Rating 8 - Good. 135 out of 334 reviews" "
Rating 6 - Okay. 35 out of 334 reviews" "
Rating 4 - Poor. 18 out of 334 reviews" "
Rating 2 - Terrible. 4 out of 334 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central position, easy parking underground for 12 Euros a night, friendly staff, clean, 5 minutes off autoroute.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Response from L'équipe du Bristol on 13 Feb 2024
Chère Madame, Nous vous remercions d'avoir pris le temps de noter votre séjour au sein de notre établissement, et sommes ravis que celui-ci vous ait plu. Nous espérons vous revoir à nouveau,L'équipe du Bristol

8/10 Good

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location... parking is right in front of hotel
Response from The team of Le Bristol on 31 Dec 2023
Dear Carlos, We thank you for taking time to share your experience in our establishment. We are happy that you enjoyed your stay, and the location. We would be very happy to welcome you again, Best regards

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel and the staff was very friendly. It's in a great location that is close to the train station if you're visiting from Paris.
Stayed 2 nights in Nov 2023
Response from Your team at Le Bristol Hotel on 31 Dec 2023
Dear Rochelle, Thank you for this grade and comment, We are so happy that you liked the hotel, the staff and your stay generally speaking. We are indeed very close to the main train station, and close by train from Paris. Best regards

8/10 Good

Sandra

Stayed 1 night in Nov 2023
Response from L'équipe du Bristol on 18 Nov 2023
Chère Sandra, Toute l'équipe vous remercie pour cette note, Nous sommes ravis de savoir que vous avez apprécié votre séjour !Bien cordialement, L'équipe du Bristol

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from L'équipe du Bristol on 10 Nov 2023
Cher client, Nous vous remercions d'avoir partagé votre avis, et sommes ravis de savoir que vous avez apprécié votre séjour !Nous accueillerons à nouveau avec plaisir, La réception

6/10 Okay

F

Liked: Cleanliness, staff & service
Mucky experience
Warm welcome. However the hallway and the room was quite dark with no much light on. The worst was some noise coming from the courtyard onto which the window opened. I mentioned it at the reception and I was told that it was supposed to stop at midnight but it seems it stopped later on... i have been lucky not having booked more than one night!!!
Stayed 1 night in Oct 2023
Response from The team of Le Bristol on 18 Nov 2023
Dear customer, We thank you for sharing your experience, however we apologize for the trouble that you had in the room. Best regards, The team of Le Bristol

8/10 Good

danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had no issues with the hotel. Room was decent and clean. Comfortable pillows, good amount of towels. The only thing is we didnt realize is it's on a noisey street with night life. We stayed on a Thursday and Friday night which were very loud, so im not sure if it's always like that. I know this isnt the hotels fault, but it is something to note. Front desk was kind and helpful. Location is great for dining, night life and shopping. Parking is very convenient. Just note that the street can be loud at night.
Stayed 2 nights in Oct 2023
Response from The team of Le Bristol Reims on 23 Oct 2023
Dear Danielle, We are very happy that you had a great stay with us ! Thank you for writing a review. indeed there is a lot of animation during some nights, we are located in the heart of the city, where most of the restaurant and amenities are. we thank you for your understanding. Best regards, The team

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms. Ours had the toilet in a separate room from the shower/tub, which was very convenient so two people could get ready at the same time!
Stayed 1 night in Oct 2023
Response from The team of Le Bristol Hotel on 23 Oct 2023
Dear David, We are so happy to know that you enjoyed your stay with us ! Thank you for writing a comment about it. We will be very pleased to welcome you again, Best regards

8/10 Good

Erik

Stayed 2 nights in Sep 2023
Response from The team of Le Bristol Hotel on 23 Oct 2023
dear Erik, Thank you for writing a review about our establishment. We hope that we will welcome you again, for another great stay !thank you, Best regards

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great little hotel right in the heart of the main strip of Reims. Even though we were there on a very busy Saturday night, the room was very quiet. Extremely easy access to everything. They have a parking garage below the hotel that they offer a discounted rate to.
Stayed 1 night in Sep 2023
Response from The team of Le Bristol Hotel on 4 Oct 2023
Dear Lisa, We all thank you so much for taking the time to write a review, and we hope that we will welcome you again to offer you another great stay !Best regards, the front desk

10/10 Excellent

Darcy

Stayed 2 nights in Oct 2023
Response from The team of Le Bristol Hotel on 23 Oct 2023
Dear Darcy, We thank you for sharing your thoughts, and we would be pleased to welcome you another time, to offer you a great stay !Best regards

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay at Le Bristol
This was an amazing hotel right in the center of things. So easy to get around in Reims. Parking was fantastic and discounted. Hotel was like brand new. Had a great time here
Stayed 2 nights in Sep 2023
Response from The team of Le Bristol Reims on 3 Oct 2023
Dear Helen, We thank you for taking the time to share your thoughts about our establishment. We are very happy that you enjoyed your stay !And will also be happy to welcome you again, best regards, the front desk

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position and good restaurant.
Stayed 2 nights in Sep 2023
Response from L'équipe du Bristol on 11 Sept 2023
Cher client, Nous vous remercions de partager votre avis avec les autres utilisateurs. Nous sommes ravis de savoir que votre séjour s'est bien passé, et vous accueillerons à nouveau avec plaisir. Bien cordialement, L'équipe du Bristol

10/10 Excellent

Masakane

Stayed 1 night in Aug 2023
Response from The team of Le Bristol Hotel on 10 Sept 2023
Dear Masakane, All the team thanks you for taking time to share your thoughts about the hotel and your stay, we are very happy that you enjoyed it !Thank you, Best regards, The team

10/10 Excellent

Adam, Boulder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful small hotel right in the centre of Reims. So many bar and restaurants right outside the front door! But the sound proofing in the room was excellent and even though if was busy outside with the windows closed the room was very quiet. Parking is in the Erlon Parking underground carpark and once you come out on foot the hotel is right there so super convenient. We paid EUR16.50 for 24 hours. It does have a height limit of 1.9m. Car park felt very safe and secure. We stayed in a triple room with 2 adults and 1 child and the room was spacious for the 3 of us and with a real 3rd bed. We didn't eat at the hotel, but you are right in the centre of Reims so there are so many dining options. Great value for money and would definitely stay again if I come back to Reims.
Response from The team of Le Bristol on 19 Aug 2023
Dear Adam, We all thank you for this comment and grade. We are so happy that we offered you a great stay, and so happy that you liked the location and the room !It would be a pleasure to welcome you again.Best regards, The front desk

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel, would recommend.
Stayed 1 night in Jul 2023
Response from The team of Le Bristol on 1 Aug 2023
Dear Siobhan, We thank you for taking time to share your experience. We are very happy that you enjoyed the hotel, You will always be welcome, Best regards, The team

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely stay here , well located , staff polite and helpful , parking is secure UG 2 minutes from hotel , easy . Food good , rooms good and location fabulous .
Stayed 2 nights in Jul 2023
Response from The team of Le Bristol on 1 Aug 2023
Dear customer, We thank you for sharing your opinion about your stay and the hotel. It was so great to read your review, and so great to offer you this stay. Best regards, The team

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older, Fair Priced, Great Location
Pleasent 2 night stay at the Hotel Bristol. Room was a little musty at first, but this cleared with the aircon running for awhile. Room was small, but adequate. Small modern lift. Short walk to the train station. More restaurants, bistros, bars and coffee shops than you can count within a 5 minute walk. Desk service was very pleasent.
Stayed 2 nights in Jul 2023
Response from The team of Le Bristol Hotel on 16 Jul 2023
Dear Marc, All the team thanks you for taking the time to share your thoughts. You will always be welcome in our establishment, Best regards, The team

8/10 Good

fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very dark . Location great . Helpful staff
Response from The team of Le Bristol Hotel on 12 Jun 2023
Dear Fernanda,We thank you for choosing to stay with us, and for your feedback as it will help us improve the quality of our services.We hope that you had a good stay,

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Reims. Parking right under the area and short walk to the hotel. Do not trust your navigation system: the official address is a pedestrian street.
Stayed 1 night in Jun 2023
Response from The team of Le Bristol Hotel on 12 Jun 2023
Dear Jan,Thank you so much for this grade, we are glad that you liked the hotel and hope to see you again.Have a nice day,

10/10 Excellent

Carlee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great affordable hotel! The rooms are decent sizes and very clean. The comfortable bed, air conditioner, and blackout curtains made for a restful nights sleep. Very close to both the train station and center of town. Highly recommend for anyone staying in Reims.
Response from Le Bristol Team on 28 May 2023
Dear Carlee,Thank you so much for your comment, we are glad you enjoyed your stay with us and hope to see you again soon.Best regards,

10/10 Excellent

Josee

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Le Bristol Team on 29 May 2023
Dear Josee, Thank you so much for this grade, we are very happy to know that you enjoyed your stay and will welcome you again with pleasure. Best regards, All the team.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the middle of the action with lots of sights, restaurants and stores right there. Great room that looked over all the restaurants. Old style hotel with modern amenities.
Stayed 2 nights in Apr 2023
Response from The team of Le Bristol Hotel on 3 May 2023
Dear Cheryl, Thank you for this kind review, we are happy that you had a good time in our establishment. Best regards,

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerks, Sara, Morgan & Ninon were fabulous. They always greeted us so warmly and were always willing to help us in anyway possible. They are a great asset to your property! The restaurant and staff were excellent also. We thoroughly enjoyed our stay! Sandra & Kenneth Neveaux
Stayed 4 nights in Apr 2023
Response from Sara, Ninon and Morgane on 2 May 2023
Dear Neveaux family, Thank you so much for your review and your kindness. We are really happy that you had a good stay with us. We hope to see you again soon.Best regards,

8/10 Good

William

Liked: Cleanliness, staff & service
Easy parking and good location.
Stayed 1 night in Apr 2023
Response from The team of Le Bristol Hotel on 2 May 2023
Dear William, Thank you for taking the time to write us a review. We are glad that you had a good stay with us. We hope to see you again soon.Best regards,

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely good value for money. A charming hotel over a fantastic restaurant in the heart of the walking district of Reims. Very comfortable bed and a fun walkout balcony over the action in the street below. Minutes walk from parking, train station and champagne houses. Bravo! We will stay again in the future.
Stayed 2 nights in Apr 2023
Response from The team of Le Bristol on 23 Apr 2023
Dear Jeff, Thank you so much for this really kind review. We hope to have you back soon.Have a nice day

10/10 Excellent

Deborah, Montgomery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in great location. Staff were very friendly and helpful. Beds were comfortable with great selection of pillows. All round positive experience. Would recommend.
Stayed 3 nights in Feb 2023
Response from The team of Le Bristol on 11 Mar 2023
Dear Mrs Deborah, Thank you so much for sharing your experience, we are more than happy to read your comment ! Maybe we will welcome you again in our establishment, Best regards, The team of Le Bristol

10/10 Excellent

Steven, Baulkham Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Defiantly the place to stay, the room was just fantastic, and the service from all the staff was second to none. We will be back. Thank you for making our stay so enjoyable.
Response from sara on 24 Jan 2023
Dear steven,thank you so much for the kind words hope to see you soon.kind regards hotel Bristol team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was close enough to all the major attractions. Very walkable with many restaurants and shopping right outside the front door. Parking is in a garage just below the market center; about 20 meters in fron if the hotel. You can prepay at the parking kiosk upon arrival. It will save you money in the long run if you leave your car in the parking garage for the duration of the stay.
Stayed 2 nights in Nov 2022
Response from Le Bristol team on 15 Nov 2022
Dear customer, thank you so much for sharing your experience, we harry happy that you enjoyed your stay. And thank you for explaining the details of the parking and location ! We wish we will welcome you again, Best regards,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from L'équipe de l'hôtel Le Bristol on 24 Oct 2022
Bonjour, Nous vous remercions grandement pour cette excellente note. Nous sommes ravis de savoir que vous avez apprécié votre séjour, et avons hâte de vous accueillir à nouveau. Bien cordialement, Toute l'équipe du Bristol

10/10 Excellent

Paul

Stayed 1 night in Oct 2022
Response from The team of Le Bristol on 24 Oct 2022
Dear customer, Thank you so much for sharing your experience, we are very happy to know that you enjoyed your stay. Best regards, The team of Le Bristol

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Le Bristol Team on 8 Oct 2022
Thank you !

8/10 Good

Kathryn

Stayed 1 night in Sep 2022
Response from Le Bristol Team on 8 Oct 2022
Thank you !

4/10 Poor

Louis-James

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No hot shower for 2 days, small room, no AC and extremely warm in the room. Good location tho right in the middle of actions.
Stayed 2 nights in Aug 2022
Response from Le Bristol team on 8 Oct 2022
Dear, Thank you for your comment, we are sorry for the problems ! hope to see you again in better conditions !

6/10 Okay

Ron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
OK for a one night stay
We have stayed in Reims several time, this was the first time at Hotel Bristol. It has a very central location, with a large restaurant and bar attached. the rooms are very basic though.
Stayed 1 night in Aug 2022
Response from L'équipe de l'hôtel Le Bristol on 26 Oct 2022
Dear customer, Thank you for sharing your experience. We are very happy that you enjoyed our location and restaurant. We are sorry that you didn't enjoyed the room that much. We hope we will welcome you again, Best regards, The whole team of Le Bristol

8/10 Good

Cagdas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location Location and air con!
Stayed 1 night in Aug 2022
Response from Le Bristol team on 11 Oct 2022
Dear Customer, thank you for sharing your experience with others, we are very happy that you enjoyed your stay and we wish we will welcome you again during another stay. Best regards, The whole team of Le Bristol

10/10 Excellent

John

Stayed 1 night in Aug 2022
Response from Le Bristol Team on 8 Oct 2022
Thank you !

10/10 Excellent

Ryan

Stayed 1 night in Jul 2022

8/10 Good

Thomas C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, very small room
We were pleased with our stay. The staff was very friendly and very helpful. The location was excellent. My only negative comment is that I have never stayed in a smaller hotel room than this one! I'm used to the size of older hotel rooms both in the US and Europe but this one stands out as the smallest ever! Otherwise, a good stay.
Stayed 3 nights in Jun 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay centrally in Reims
Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Stayed 1 night in Jul 2022

10/10 Excellent

Lewis

Stayed 1 night in Jul 2022

10/10 Excellent

Royce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great place. Close to main train station Near cathedral. Dozens of restaurants nearby.
Stayed 1 night in Jul 2022
Response from The team of Le Bristol Hotel on 16 Jul 2022
Dear Royce, Thank you so much for sharing your experience. We are very happy to see that you enjoyed your stay, and we hope we will welcome you again. Best regards, Le Bristol's team

8/10 Good

William

Stayed 1 night in Jun 2022

6/10 Okay

Graeme

Disliked: Cleanliness, staff & service, room comfort
Noise problem spoilt an otherwise pleasant stay.
The room was very noisy during the night from the hotel chillers. Reception staff were not available when an attempt was made to report the issue in person to reception at 3.15am. We were informed reception staff were busy preparing breakfast and that there is a number to call on display at reception if unmanned.
Stayed 1 night in Jun 2022

2/10 Terrible

Alicia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alicia
We left the hotel early as the receptionist lied to us, said a technician will be booked to open our safe when we were out so we said no, do not enter our room under any circumstances and we put the do not disturb sign on the front door too. When we arrived back to the hotel, the arrogant receptionist had tried to open the safe himself. This was after a series of poor customer service experiences. This hotel is a backpackers run by 20 years with the male receptionists friends loitering at the reception desk late at night. We felt unsafe and left early for another hotel
Stayed 2 nights in Jun 2022

8/10 Good

Raphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right downtown, they teamed up with the parking lot for discounts, so you can park and walk almost everywhere in the city centre
Stayed 1 night in Jun 2022
Response from Le Bristol Team on 18 Jun 2022
Dear customer, Thank you for sharing your experience at Le Bristol. We are so happy you enjoyed your stay, it is true that our location allows customers to go everywhere in the center, and have access to all amenities. Best regards, Le Bristol Team

10/10 Excellent

giorgio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Jun 2022

8/10 Good

Lali

Stayed 3 nights in May 2022