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Reviews of Best Western Greater London Hotel

3 out of 5
Best Western Greater London Hotel
60 Cranbrook Road, Ilford, England

Reviews

7.2

Good

Rating 10 - Excellent. 54 out of 242 reviews" "
Rating 8 - Good. 91 out of 242 reviews" "
Rating 6 - Okay. 47 out of 242 reviews" "
Rating 4 - Poor. 23 out of 242 reviews" "
Rating 2 - Terrible. 27 out of 242 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Suman

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We were moved to another hotel which house refugee's & other’s that had two 24 hr security guards. Why? So really felt unsafe. We had two gentlemen follow us in a car? Why? This should not be allowed, we should of been told & words cannot express the frighteningly terrible experience.
Stayed 1 night in May 2023
Response from Best Western London Ilford Hotel on 4 Jul 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western London Ilford Hotel

6/10 Okay

Poonum

I had a reservation to start at greater London best western, however I was placed in a different location best western on argyle rd. That hotel room was old, best down with disturbances day and night. I was asked to switch hotels last night to actual greater London best western day before check out last minute. It was a major inconvenience to make me switch hotels last minute. I am requesting a partial refund for the inconvenience.
Stayed 3 nights in Dec 2022
Response from General Manager on 13 Dec 2022
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

8/10 Good

PRITHWIRAJ

Stayed 2 nights in Dec 2022
Response from General Manager on 13 Dec 2022
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

6/10 Okay

Erik

Stayed 3 nights in Nov 2022
Response from General Manager on 13 Dec 2022
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

4/10 Poor

David

Stayed 1 night in Oct 2022
Response from Best Western Greater London Hotel on 21 Nov 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PManagerBest Western Greater London Hotel

8/10 Good

Petr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a strong wifi signal. Located in a nice area and surrounded by stores and cafes, couple of great pubs nearby. The only minus - breakfast isn’t worth £7 at all.
Stayed 4 nights in Sep 2022
Response from Stephan on 2 Oct 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great location for local shops and train station
Stayed 2 nights in Sep 2022
Response from Stephan on 2 Oct 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

6/10 Okay

Estella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
I found all the staff to be friendly. I did have a problem, which was sorted out. But, when the problem came back, the receptionist wondered if I'd done it (which wasn't true).
Stayed 10 nights in Sep 2022
Response from Stephan on 2 Oct 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 Good

Mez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a pleasant stay
Stayed 1 night in Sep 2022
Response from Stephan on 2 Oct 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 Terrible

Shariful

Stayed 6 nights in Sep 2022
Response from Stephan on 2 Oct 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 Good

Amaechi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anonymous
Great place but no good WiFi Clean and quiet. Facilities up to date. Good customer service Rooms are in good condition. Relaxing.
Stayed 1 night in Sep 2022
Response from Stephan on 2 Oct 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 Terrible

Craig

Stayed 1 night in Aug 2022
Response from Stephan on 2 Oct 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 Terrible

Lavar

Stayed 1 night in Jul 2022

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, executive suit, shame that the beds were a little uncomfortable, new mattresses or some extra padding would of made my stay perfect.
Stayed 2 nights in Jun 2022
Response from General Manager on 29 Jun 2022
Dear Lynne, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephan Plitos General Manager Best Western Greater London Hotel

8/10 Good

John

Stayed 1 night in May 2022
Response from Stephan on 24 May 2022
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stephan Manager

2/10 Terrible

Dagem

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I was asked £50 deposite on arrival, the person who was at the reception said if im not willing to deposit £50 that i have to leave the property in a very harsh manner, already the amount i paid for a single night (£179) is extremely expensive for a very small room like that. I also been told on arrival breakfast serve until 10am in the morning considering that went downstairs at 9:45am however the person in the kitchen said they stopped serving at 9.30am. Very expensive price for a poor customer service and room quality
Stayed 1 night in May 2022
Response from Manager on 19 Jun 2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

2/10 Terrible

Nick

Business traveller
Disliked: Staff & service, room comfort
Parking is pants
The description said free parking first come first served but in reality they only have 8 to 10 spaces approx then you have to park on the street but as it’s single yellow line only from 630 pm . If this was in the description I wouldn’t have stayed here .
Stayed 4 nights in May 2022
Response from Manager on 19 Jun 2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

4/10 Poor

Lesley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
When booking I thought I was coming to stay at a Best Western hotel. Sadly it was Best Western by name only. The room small but was ok for a night. It was a little further out from central London than I thought but a little more research would of corrected this. There is no bar to enjoy a relaxing drink and your breakfast area is in the recpetion area. We booked breakfast thinking it was going to be a full english as photographed on their website. However cereal, toast, jams , fruit, cheese & hard boiled eggs was all that was on offer. If a full english was available we werent told. We were informed of breakfast times but nothing more than this. We arrived very late so at the time we werent aware that the reception area was our breakfast area, we werent told this either. Upon arrival they take a deposit which im ok with. However, on leaving you are then told it will take 3-5 working days to be returned to you which im not happy about. In todays world of technology there are better ways to secure these desposits without leaving the customer £50 out of pocket for almost a week. If your looking for a stop gap for a night its fine & if you want a basic breakfast its fine but sadly not Best Western at its best.
Stayed 1 night in May 2022
Response from General Manager on 6 May 2022
Dear Lesley, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We are sorry that you did not like our Continental Breakfast, normally, we do not receive this type of feedbacks about weekday breakfast. Please accept our apologies but cooked breakfast is served during weekend only. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 15 percent discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation. Sincerely, General Manager Best Western Greater London Hotel

10/10 Excellent

Saryu

Travelled with family and small children
Was okay not the greatest
Stayed 2 nights in Apr 2022
Response from Manager on 5 May 2022
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Best Western Greater London Hotel

2/10 Terrible

Jessica

Stayed 1 night in Feb 2022

8/10 Good

Feisal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but ok
Stayed 1 night in Mar 2022
Response from General Manager on 31 Mar 2022
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Stay Safe. Kind Regards, Stephan

8/10 Good

Olufunke

Stayed 1 night in Nov 2021
Response from General Manager on 1 Dec 2021
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

8/10 Good

Farida

Travelled with family, Business traveller
Housekeeping needs improvement
Stayed 4 nights in Oct 2021
Response from General Manager on 18 Oct 2021
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Stay Safe. Stephan

8/10 Good

mikkie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Stephan on 22 Sept 2021
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards General Manager

4/10 Poor

alex

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice room but needs tlc
Good location - real friendly staff - room was good but dirty in places - shower had a real old plaster stuck on handle - dust everywhere on skirting boards - I really hurt my toe walking from room to shower from the fixing on a door bar - see pics but other than that good stay
Stayed 2 nights in Aug 2021
Response from General Manager on 22 Aug 2021
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe. Regards,

4/10 Poor

alex

Stayed 2 nights in Aug 2021
Response from Stephan on 22 Sept 2021
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards General Manager

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I drove down 4 hours from my home place there wasn’t enough parking and I explained to the hotel prior to booking that I wanted enough parking for 2 vehicles as I would used the hotel all the time That wasn’t the case when I got there I checked in for one hour and drove 4 hours home I was very disappointed
Stayed 5 nights in Mar 2021
Response from Stephan on 18 Mar 2021
Dear S Miah, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Yinka

Liked: Cleanliness, staff & service, property conditions & facilities
Okay for the price
Lovely reception with nice (although small) clean room. The only issue I have is the bed, the bed needs upgrading. I have a back pain which has started to heal, but one night on the bed made my back pain worse.
Stayed 1 night in Feb 2021
Response from Stephan on 10 Mar 2021
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe. Stephan

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is difficult
Stayed 1 night in Dec 2020
Response from Stephan on 21 Dec 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Western Greater London Hotel

4/10 Poor

Priscila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Low standard I’m afraid
The staff is friendly. That’s pretty much it. The toilet was dirty, doors, door frames, walls were clearly not cleaned ages ago. Rusty stuff in the shower. The parking is not exactly next door. I was given a slip to a parking that was locked. You can hear everything that goes on on the rooms next door.
Stayed 1 night in Nov 2020
Response from Stephan on 21 Dec 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Western Greater London Hotel

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean and great staff
Gentlemen that booked us in was lovely, welcoming and made you feel at home, room was clean and basic but everything you need, small ish but good enough for our weekend break, quiet and staff were helpful, would stay again
Stayed 2 nights in Oct 2020
Response from Stephan on 29 Oct 2020
Dear Sam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management

4/10 Poor

Leanne

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Advertised as having parking but only had the equivalent of a front driveway on a property that was a 3 minute walk away which is used by the other 2 best western properties in the area. So odds are you will not be able to park on it. Street parking is single yellow lines so you must be out before the wardens start work i had conflicting information from people some said 6:30 other 8:30 i wasnt taking a risk there so had to get up early and move my van. After a hard days work i tried to get a shower only to find there was no hot water called reception who said he would check the boiler and ring me back an hour later there was still no hot water so tried reception again, he cofirmed it was the boiler and try again in 15 minutes an hour after that it was still stone cold and had to be up extra early to move the van so had to give up and go without a shower Not impressed!
Stayed 1 night in Sep 2020
Response from Stephan on 21 Sept 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephan Manager Best Western Greater London Hotel

10/10 Excellent

Afzal

Stayed 1 night in Sep 2020
Response from Stephan on 23 Sept 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephen Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not safe
It was not safe from Covid perspective. Please beware.
Stayed 1 night in Aug 2020
Response from Stephan on 11 Sept 2020
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephan Manager Best Western Greater London Hotel

4/10 Poor

Jefferson

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not Recommended!
Reception is not knowledgeable about their services. I find him rude. The area is noisy and you can hear other rooms shouting. Can’t rest well
Stayed 1 night in Jun 2020
Response from Stephan on 16 Jul 2020
Dear Mr Jefferson, Thank you for sharing your feedback. We are sorry that your experience at Best Western Greater London Hotel did not match your expectations. We would like the opportunity to investigate your feedback further. Therefore, could you please contact us at info@bestwesterngreaterlondon.com. It was an uncommon instance and we are looking into this issue and hope to resolve it promptly and accurately. We will work with you to resolve any issues as quickly as possible, feel free reach out us with any further comments, concerns, or suggestions you wish to share. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business. We would love to make things right if you give us another chance. As a gesture of goodwill for the inconvenience caused, please kindly accept a discount of 15% for any future direct bookings you may have with us. The discount is applicable for Best Western Greater London Hotel and Best Western Ilford Hotel. Once again, please accept my sincere apologies as we failed to meet your expectations. I sincerely hope that you will stay with us again and the above incidents won’t deter you from staying in any Best Western Hotel in future. If you have any other questions or inquires please do not hesitate to contact us. Best Wishes, Stephan Best Western Greater London Hotel

4/10 Poor

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overcharged lol
My stay was fine. They found me parking and was happy with that. Room was nice and clean but I was charged £49 for the room, £50 for the deposit and another £41 for god knows what. I called the hotel and they say I have to send them a email
Stayed 1 night in Jul 2020
Response from Manager on 7 Jul 2020
Dear Mr Andrew Foley, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. I would like to offer my personal and unreserved apology for the trouble and inconvenience caused to you. I would like to inform you that you have been charged £49.50 only, for the accommodation in our hotel. The amount of £41.25 was only pre-authorised in your account: authorisation code 024155, as well as the amount of £50 as a Security Deposit: authorisation code: 091423. A pre-authorisation is a temporary hold of an amount in your account that should be automatically released BY THE BANK within 5 to 14 business days subject to operation of your bank. For any issues please contact your bank, provide the authorisation codes and request to release the amounts. I sincerely hope that you will stay with us again and the above incidents won’t deter you from staying in any Best Western Hotel in future. If you have any other questions or inquires please do not hesitate to contact us. Best Wishes, Stephan

8/10 Good

Shevene

Liked: Staff & service
Stayed 3 nights in Jun 2020
Response from Stephan on 28 Jun 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact se. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephan Manager Best Western Greater London Hotel

6/10 Okay

Verified traveller

Travelled with group
Well for starters the room was small only had one window also the sink was absolutely tiny the tap was loose so had to be careful of using that
Stayed 1 night in Apr 2020
Response from Reception Team on 13 May 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Greater London Hotel

2/10 Terrible

Lucy, london

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Firstly, I turned up at this property to see it was closed and that I had to go to another sister hotel on Argyle street. I wasn’t told this when booking. I would have expected someone to call me or message me to inform me of this before my stay. The hotel room we then got put into, the ceiling wa so low that we had to bend down to walk around. All in all was a disaster
Stayed 1 night in Apr 2020
Response from Reception Team on 13 May 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Greater London Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It walking distance from Ilford Train Station. A lot of restaurants at walking distance. Breakfast was great!
Stayed 1 night in Feb 2020
Response from Stephen on 24 Feb 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02085140444. Sincerely, Stephen Manager Best Western Greater London Hotel

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Good Location. Hotel is Crap.
Lift was out of order. Had to take up the luggage 3 flights of stairs. Hotel is dated.
Stayed 4 nights in Oct 2019
Response from Reception team on 18 Feb 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Greater London Hotel

10/10 Excellent

Arkadiusz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Cristina, receptionist on 15 Feb 2020
Dear Guest, Thank you so much for a short but positive feedback. We are pleased to see that your stay at Best Western Greater London exceeded your expectations. We are looking forward to welcoming you back in the nearest future! Kind Regards, Best Western Greater London

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, great value
The welcome and professionalism of the front desk would put some 5 start hotels to shake. I was really impressed The decor in the rooms may be a bit dated bit they're really well maintained and everything was spotlessly clean Quite remarkable value for a hotel that's three minutes' walk from a station with fast and very frequent services to cereal London. (I was in Ilford for a meeting so it was even more convenient)
Stayed 1 night in Dec 2019
Response from Stephen Manager on 18 Dec 2019
Dear Mark, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephen Manager Best Western Greater London Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Best Western Greater London Hotel on 16 Oct 2019
Dear Guest, Thank you so much for a short but very positive feedback. We are very delighted to read your comments about excellent service as this is what we aim for. We are looking forward to welcoming you back in the nearest future! Kind Regards, Best Western Greater London Hotel

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2019
Response from Best Western Greater London Hotel on 16 Oct 2019
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Best Western Greater London Hotel

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Best Western should accept a computer payment
I paid £43 for two nights through Hotels.com only to be told two hours after check in, that a mistake had been made, and I should pay £30 more. I also had to deposit a £20 refundable payment. The counter staff told me that I should claim the money back from Hotels.com. On the morning of check out, the female counter staff did not seem to be the slightest bothered by my request of the twenty pound refund. Very poor service.
Stayed 2 nights in Aug 2019

8/10 Good

Nerissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Best Western Greater London Hotel on 16 Oct 2019
Dear Guest, Thank you so much for a short but very positive feedback. We are very delighted to read your comments about excellent service as this is what we aim for. We are looking forward to welcoming you back in the nearest future! Kind Regards, Best Western Greater London Hotel

2/10 Terrible

Saqib

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too hot
Too hot in the room- no air conditioner, they didn’t even provide us with a fan, service was not great all.
Stayed 1 night in Aug 2019
Response from Viviana on 24 Aug 2019
“Thank you for your review. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.”

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Lynne

Stayed 1 night in Jul 2019
Response from Viviana on 24 Aug 2019
Thanks for staying with us. We appreciate your feedback!