Exterior

Reviews of Super 8 by Wyndham Red Deer City Centre

2 out of 5
Super 8 by Wyndham Red Deer City Centre
4217 50th Avenue, Red Deer, AB

Reviews

7.8

Good

Rating 10 - Excellent. 266 out of 1010 reviews" "
Rating 8 - Good. 448 out of 1010 reviews" "
Rating 6 - Okay. 198 out of 1010 reviews" "
Rating 4 - Poor. 76 out of 1010 reviews" "
Rating 2 - Terrible. 22 out of 1010 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
It was super fast checking in and out.
Stayed 3 nights in Mar 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Amenities, property conditions & facilities
It was disappointing. Very dated and old, but clean. The carpet kinda grossed me out but I kept my shoes on. The area was horrible!!! Homeless people everywhere. I think there’s a homeless shelter across the street. I felt unsafe to go out at night. I wouldn’t stay there again.
Stayed 1 night in Mar 2024

6/10 Okay

Heather

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Nice comfortable bed, but floor was not vacuumed
Stayed 1 night in Mar 2024

8/10 Good

Gwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again...good location for us. Good rates. Everything was clean, bed was comfortable, staff was friendly, nice continental breakfast. Arrived late at night and there were some homeless type people hanging around the edge of the property.
Stayed 1 night in Mar 2024

8/10 Good

Roger

Travelled with partner
It was nice
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property well maintained. Staff polite and helpful. Did get our car clean out unexpectedly. Luckily nothing of value was taken, husband admits he may not have locked after having cigarette.
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great on almost all fronts. The menu of the breakfast should be upgraded. The breakfast staff do a fantastic job with what they are supplied. Everything else about the hotel is great
Stayed 1 night in Mar 2024

6/10 Okay

Arthur

Travelled with family
Staff are friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Steve

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I had requested an upper floor room, I received email from the hotel that I had a fourth floor room reserved for us. When we arrived, we were assigned a second floor room. When I asked about the fourth floor room, that was confirmed by email, I was told that the fourth floor was completely booked and there was nothing they could do about it. Other concerns would be the state of the flooring which had burn marks all around the bed area, there was no microwave in the room and the ice machine on the 2nd floor was out of order had to us the one in the lobby.
Stayed 2 nights in Mar 2024

6/10 Okay

charles

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Brett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Mar 2024

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay!
Stayed 4 nights in Mar 2024

8/10 Good

Arnulfo

Stayed 3 nights in Mar 2024

6/10 Okay

Trudy, Wetaskiwin

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The beds were very firm, but the pillows were comfortable. There was a mini fridge and coffee pot in the room, but there was no microwave. The lady in the front desk was very abrupt. I tried asking a question, but she just went on with her speech, about the property and then answered my question, but she did tell us that the next time we come for a medical appointment, we could get a discount, if we booked directly with Super 8. Our bathroom had a ball of dust in the corner, which shows me that it hasn't been dusted in a long time and our sink took a long time for the hot water to come through.I liked how close it was to my mother's eye specialist and the close proximity (walking distance in the same parking lot) to Tim Hortons was a bonus. It was easy to park and there were lots of spaces. It is also close to lots of shopping areas and restaurants. The room was very quiet, as we didn't hear anything from the hallway or other rooms, but with the close proximity to Gaetz Ave. the traffic was very busy.
Stayed 1 night in Mar 2024

6/10 Okay

Lacey

Disliked: Cleanliness, staff & service
The lady at the front was not friendly
Stayed 2 nights in Feb 2024
Response from Rachel, GM on 29 Feb 2024
Thank you for staying with us, I'm sorry our staff was not more pleasant. I hope that will not deter you from staying with us again.

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms with friendly staff.
Stayed 1 night in Feb 2024
Response from Rachel, GM on 29 Feb 2024
Thank you for the great review

10/10 Excellent

Myrna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, close to shopping, easy access, staff was friendly
Stayed 2 nights in Feb 2024
Response from Rachel, GM on 29 Feb 2024
thank you for the great review

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rachel, GM on 29 Feb 2024
thank you for staying with us.

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to my wife's medical appointments.
Stayed 1 night in Feb 2024
Response from Rachel, GM on 29 Feb 2024
thank you for staying with us.

10/10 Excellent

Xan

Travelled with group
Liked: Staff & service
Very nice hotel and staff!! Area around is a bit sketchy but if you're safe its,no big deal
Stayed 1 night in Feb 2024
Response from Rachel, GM on 29 Feb 2024
Thank you for the review, as a downtown hotel we have had to overcome the obstacles of our location. We hope you will stay with us again.

6/10 Okay

Kayla

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I wouldn’t stay here again.
Stayed 2 nights in Feb 2024
Response from Rachel, GM on 12 Feb 2024
we are sorry you didn't enjoy your stay, thank you for your feedback.

6/10 Okay

Edward

The property is due for a refresh. Poor first impression in the lobby, rooms need updating.
Stayed 2 nights in Feb 2024
Response from Rachel, GM on 12 Feb 2024
Thank you for your feedback, we are always trying to improve.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean !!! The hotel was very quiet and the staff was great !! Breakfast was continental but was good. We will definitely make this our regular go too for Red Deer!!
Stayed 1 night in Feb 2024
Response from Rachel, GM on 12 Feb 2024
Thank you for the wonderful review, we look forward to your next stay.

8/10 Good

Mona

Liked: Cleanliness, staff & service, amenities
The staff were great and helpful. The only complaints I had was the remote had dead batteries, the shower didn’t work right and the water temperature didn’t get past luke warm. (Probably due to the shower not working right). I did bring it up to the staff and they thanked me for making them aware. The free breakfast was small but good and the coffee was kept fresh.
Stayed 2 nights in Jan 2024
Response from Rachel, GM on 12 Feb 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Faye

Travelled with family
People hanging around the hotel and Tim Hortons
Stayed 1 night in Jan 2024
Response from Rachel, GM, on 12 Feb 2024
thank you for staying with us, we are a downtown hotel, we hope you will stay with us again

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest services on 30 Jan 2024
thank you for staying with us

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was excellent for being so close to the Servus Centre. The building could you a update.
Stayed 3 nights in Jan 2024
Response from Guest Services on 30 Jan 2024
thank you for staying with us

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest services on 30 Jan 2024
We are glad you enjoyed your stay

6/10 Okay

James, Hanna

Business traveller, Travelled with partner
Stayed 2 nights in Jan 2024
Response from Guest Services on 30 Jan 2024
Thank you for staying with us

10/10 Excellent

Luc

Location is good
Stayed 2 nights in Jan 2024
Response from Guest Services on 30 Jan 2024
We are happy to know you enjoyed your stay.

8/10 Good

Ross, Rancho Mirage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night and it served its purpose.
Stayed 1 night in Jan 2024
Response from Guest services on 30 Jan 2024
Thank you for staying with us

6/10 Okay

Christine

Travelled with family, Business traveller
Liked: Staff & service, amenities
The hotel is dated, could use a good deep cleaning. The staff was very friendly and it is located right next to the hospital which is why we were in Red Deer. Very convenient.
Stayed 1 night in Jan 2024
Response from Rachel, GM on 29 Feb 2024
Thank you for your feedback.

10/10 Excellent

Annabelle

Stayed 1 night in Jan 2024
Response from Rachel, GM, on 29 Feb 2024
Thank you staying with us , we are glad you enjoyed your stay

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Randalynn

Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Stayed 1 night in Dec 2023
Response from Rachel, GM on 29 Feb 2024
thank you for the great review

8/10 Good

Sheri

Stayed 2 nights in Dec 2023
Response from Guest Services on 20 Dec 2023
Thank you for the review, Sheri!

8/10 Good

Sheri

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk clerk was not friendly or polite.
Stayed 1 night in Dec 2023
Response from Guest Services on 20 Dec 2023
We're sorry that the staff member was not performing our standard for customer service. If you would like, please reach out to us directly to help us handle it appropriately. We are glad that the rest of the aspects of your stay were overall good and we do hope to see you again. Thank you.

10/10 Excellent

Elsie, Calgary

Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rachel, GM on 11 Dec 2023
Thank you for choosing the Super 8 City Centre, we glad you enjoyed your stay.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Id stay again
Stayed 1 night in Dec 2023
Response from Rachel, GM on 11 Dec 2023
Thank you for the review, we are happy to hear that you enjoyed your stay with us.

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room worked for what I wanted it for, a place to sleep. The big downside I had was, there was no hot water for a bath or shower. The water was barely warm, I got a chill. I know I should have complained to the main desk, but it was very late at night and I just went to bed.
Stayed 1 night in Dec 2023
Response from Guest Services on 6 Dec 2023
We're very sorry for the inconvenience of the hot water. We will look into the problem and try to resolve it as quickly as possible. Thank you for bringing this to our attention as we have not been made aware of any problem related to this. We do hope you will stay with us again.

4/10 Poor

Michael

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Staff was nice but checking in was a process. Hair everywhere and something was smeared and had dried onto the side of the bed. Looked kind of like throw up or something else… Got a different room and then had to listened to a drunk man yelling and cussing at someone. Turns out he was in the room beside our original room. Had to remove a yellowy-orange torn blanket that was super staticky and kept shocking us. Carpet was gross and chose to wear shoes on it. Walls had splatter marks from something. The staff were nice and sweet and there were mini soap bars though.
Stayed 1 night in Nov 2023
Response from Guest Services on 6 Dec 2023
We're very sorry your experience was not satisfactory. We do our best to have the most comfortable stays for our guests and we are glad the staff was so friendly and helpful, but we understand it would not completely make up for the problems. We checked the room you stayed in and did not find the things that you stated but regardless, these issues will be addressed with the cleaning staff. Thank you for bringing it to our attention.

2/10 Terrible

Chris

Disliked: Staff & service
Poor management
Stayed 1 night in Dec 2023
Response from Guest Services on 6 Dec 2023
We're sorry that your stay was not up to the standard that we hope to achieve for every one of our guests. We would like to hear more about why you left feeling this way so we can properly address problems. Please reach out to us to let us know. Thank you.

8/10 Good

jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I found the breakfast was poor.
Stayed 3 nights in Nov 2023
Response from Guest Services on 6 Dec 2023
Thank you for this review, Jim. We are glad you had a good stay and we do apologize if there was a problem with the complimentary breakfast. Please reach out to us directly to let us know where we could improve. We hope to see you again.

8/10 Good

maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great for our needs. Easy access for transportation. Friendly staff.
Stayed 1 night in Nov 2023
Response from Guest Services on 6 Dec 2023
Thank you for this review, Maureen! We are so glad you had a great stay in Red Deer with us and hope to see you again on your next trip here.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Nov 2023
Response from Guest Services on 6 Dec 2023
Thank you very much, Shelly! We greatly appreciate this.

6/10 Okay

Selwyn

Stayed 1 night in Nov 2023
Response from Guest Services on 20 Dec 2023
Thank you for the feedback, Selwyn.

6/10 Okay

Abbie

Business traveller
The location was convenient. The price was affordable. The checkin lacked a bit of information regarding payment— was it a pre authorization or prepayment? I’m still unsure and will be checking my statement to make sure I’m not double billed. Breakfast lady was amazing! Super attentive and friendly. She deserves a bonus.
Stayed 2 nights in Nov 2023
Response from Guest Services on 24 Nov 2023
Thank you for this review. We are pleased to hear about the positive aspects of your stay.To clarify: At check in we will always take at least enough to cover the room charge, which is your payment. Depending on the situation it may be put onto our system as a "pre-auth" initially and processed fully at check out. On this occasion anything other than the charge amount of your room is refunded when you leave. We understand the confusion but rest assured we are extremely careful with our guests money. I have looked into your booking and you were not double billed.

8/10 Good

Rocklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK for a budget stay and foot access to downtown. Supplied breakfast alright, no bacon or sausage.
Stayed 1 night in Nov 2023
Response from Guest Services on 6 Dec 2023
Thank you for the review, Rocklyn. We are happy to hear about the positive aspects of your stay. Unfortunately in our price range supplying meats is not attainable. We hope what we lack in breakfast sausage we make up for with our wallet friendly prices and the breakfast ladies' freshly made Belgian waffles! Thank you again for staying with us and we will be happy to see you on your next trip to Red Deer.