Room, 2 Queen Beds | In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of DoubleTree by Hilton Tinton Falls - Eatontown

4 out of 5
DoubleTree by Hilton Tinton Falls - Eatontown
700 Hope Road, Tinton Falls, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 485 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 62 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scheyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent reception service. and the cleaning is excellent
Stayed 1 night in Apr 2024
Response from DoubleTree Tinton Falls Management on 15 Apr 2024
Thank you so much!

10/10 Excellent

Gina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great and room was clean too. Overall happy with the property
Stayed 1 night in Apr 2024
Response from DoubleTree Tinton Falls Management on 15 Apr 2024
Wow - thank you! We're thrilled you had a great stay.

10/10 Excellent

Sam K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DoubleTree Tinton Falls Management on 15 Apr 2024
Thanks!

8/10 Good

Charles D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could not have been nicer. Ice machine on 4th floor has dirt in the ice. I filled the bucket and brought it to our room and went to make a cocktail. When I put ice in a glass I saw quite a few of the shaved ice pieces had dirt in them. Threw them out and notified the front desk. Renovations look great, as we have been there in the past, but the ice really turned us off.
Stayed 2 nights in Apr 2024
Response from DoubleTree Tinton Falls Management on 8 Apr 2024
Thank you for the lovely review and helpful feedback. We are so glad you enjoyed your stay, but we're disappointed there was debris in the ice. We will investigate this immediately. Thank you again for the wonderful review, and we hope to see you soon!

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff member was friendly and very helpful. Gave us all the information we needed. Good spacious clean room, comfy bed, in-room coffee, free coffee to-go in the morning, free parking, easy to find. Excellent stay.
Stayed 1 night in Apr 2024
Response from DoubleTree Tinton Falls Management on 12 Apr 2024
Thanks for the incredible review! We are so glad you enjoyed everything about your stay. We greatly appreciate your review, and we hope to see you again soon!

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DoubleTree Tinton Falls Management on 27 Mar 2024
Thank you so much!

10/10 Excellent

jolana

Stayed 2 nights in Mar 2024
Response from DoubleTree Tinton Falls Management on 27 Mar 2024
Thanks for the incredible review! We're glad you enjoyed your stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DoubleTree Tinton Falls Management on 27 Mar 2024
We are happy to hear you completely enjoyed your stay! We hope you choose to stay with us again soon.

10/10 Excellent

Mary, Miller Place

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The distance from the lobby to the room was too long snd unwieldy My husband loved the breakfasts
Stayed 3 nights in Mar 2024
Response from DoubleTree Tinton Falls Management on 20 Mar 2024
Thank you for your wonderful review and helpful feedback.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DoubleTree Tinton Falls Management on 13 Mar 2024
Thanks so much for the incredible review!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Another great stay!
Stayed 1 night in Mar 2024
Response from DoubleTree Tinton Falls Management on 4 Mar 2024
Thanks so much!

10/10 Excellent

Chris

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It is very convenient from the Parkway.
Stayed 1 night in Feb 2024
Response from DoubleTree Tinton Falls Management on 26 Feb 2024
Thanks so much!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Andrew was a pleasant person. Nice smile very friendly left no question unanswered.
Stayed 1 night in Feb 2024
Response from DoubleTree Tinton Falls Management on 23 Feb 2024
Thank you for the wonderful review! We're so glad you had a great stay, and we're happy to hear that Andrew went above and beyond to assist you. We'll be sure to share your review with him, as we're sure it will brighten his day. Thanks again, and we hope to see you soon.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Looks brand new. Everything was spotless and staff was wonderful.
Stayed 1 night in Feb 2024
Response from DoubleTree Tinton Falls Management on 15 Feb 2024
Thank you for the outstanding review! We are thrilled you enjoyed your stay at our newly renovated hotel, and we hope to see you again soon.

10/10 Excellent

Mark David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and welcoming staff. Great service and incredibly helpful.
Stayed 5 nights in Feb 2024
Response from DoubleTree Tinton Falls Management on 14 Feb 2024
Thanks for the wonderful review! We're so glad you had a great stay.

4/10 Poor

Alise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DoubleTree Tinton Falls Management on 12 Feb 2024
We are disappointed to hear you did not completely enjoy your stay. We apologize if you ran into any inconveniences, and we'd like to know how we can improve. Please don't hesitate to reach out to us at your earliest convenience.

10/10 Excellent

Kiara

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great
Stayed 1 night in Feb 2024
Response from DoubleTree Tinton Falls Management on 8 Feb 2024
Thank you so much!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super easy check-in. The staff was super friendly. The rooms also appeared brand new - so clean.
Stayed 2 nights in Jan 2024
Response from DoubleTree Tinton Falls Management on 5 Feb 2024
Thanks for the great review! We're thrilled you enjoyed your stay with us, and we hope to see you again soon.

6/10 Okay

Taishon

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from DoubleTree Tinton Falls Management on 18 Jan 2024
Thank you for taking the time to review your recent stay.

10/10 Excellent

Lisa

Business traveller
Stayed 1 night in Jan 2024
Response from DoubleTree Tinton Falls Management on 15 Jan 2024
Thanks for the incredible review!

10/10 Excellent

Kathryn

Stayed 2 nights in Jan 2024
Response from DoubleTree Tinton Falls Management on 30 Jan 2024
Thank you! We're glad you completely enjoyed your stay, and we hope to see you again soon.

2/10 Terrible

Chava

Stayed 1 night in Jan 2024
Response from DoubleTree Tinton Falls Management on 12 Jan 2024
We're sorry that you weren't happy with your recent stay. We would like to know how we can improve, so please don't hesitate to reach out at your earliest convenience.

10/10 Excellent

Kathryn

Stayed 2 nights in Jan 2024
Response from DoubleTree Tinton Falls Management on 29 Jan 2024
Thanks for the incredible review!

10/10 Excellent

Megyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DoubleTree Tinton Falls Management on 12 Jan 2024
Thanks!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
We had a great time. The hotel was very nice. Most of the staff was wonderful!! The late night lady was very rude and unfriendly!!
Stayed 1 night in Jan 2024
Response from DoubleTree Tinton Falls Management on 12 Jan 2024
Thank you for your review and feedback! We're glad you enjoyed your stay, but we apologize for your experience with our team at night. We'll reiterate the importance of providing exceptional customer service at all times.

4/10 Poor

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had booked a Jr suite. Upon arrival the front desk told me that no suites were available for my stay and I had to settle for a standard room. I would have explored other properties to stay had they been forthcoming with the status of my booking.
Stayed 1 night in Jan 2024
Response from DoubleTree Tinton Falls Management on 12 Jan 2024
Thank you for your review and feedback. We apologize this was your experience, and we would like to make it right. Please don't hesitate to reach out to us at your earliest convenience.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were here for one night and the accommodations were lovely. The room was clean and luxurious. The only issue we had was with the evening / overnight staff. We had called a couple times for various things / questions and were dismissed and asked "what?" When they answered the call. The TV lost service (we learned all the rooms did) and when we called they seemed annoyed with us. Usually the staff is much friendlier and patient. Other than that the stay was relaxing and nice.
Stayed 1 night in Dec 2023
Response from DoubleTree Tinton Falls Management on 5 Jan 2024
Thank you for the wonderful review and helpful feedback. We apologize some of your concerns were dismissed, and we will address this with the team as exceptional customer service should be provided at all times. Thank you again, and we hope to see you again soon.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for us to be able to visit family members. The room was very nice and the staff was very friendly and helpful. We would definitely stay at the hotel again.
Stayed 2 nights in Dec 2023
Response from DoubleTree Tinton Falls Management on 5 Jan 2024
Thank you for the wonderful review! We are thrilled you had a great time while visiting family. We look forward to seeing you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from DoubleTree Tinton Falls Management on 29 Dec 2023
Thanks for the 5-star review!

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from DoubleTree Tinton Falls Management on 29 Dec 2023
Thanks!

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DoubleTree Tinton Falls Management on 29 Dec 2023
Thank you!

10/10 Excellent

DaNeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Clean courteous comfort
Stayed 1 night in Dec 2023
Response from DoubleTree Tinton Falls Management on 29 Dec 2023
Thank you so much! We hope to see you again soon.

6/10 Okay

Kathleen

Stayed 2 nights in Dec 2023
Response from DoubleTree Tinton Falls Management on 12 Jan 2024
Thank you for your review and feedback.

8/10 Good

Jeffry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DoubleTree Tinton Falls Management on 29 Dec 2023
Thank you for the wonderful review. We're so glad you enjoyed your stay with us.

10/10 Excellent

Bankole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DoubleTree Tinton Falls Management on 29 Dec 2023
Thank you for your review! We're so glad you enjoyed your stay.

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely rude staff, especially Andrew, General Manager. Since we booked through a third party (expedia) they lied to us and said they had no electric so they wouldn't have to serve us. Then they refused to approve expedia refunding us when they wouldn't let us check in. Horrible!
Stayed 1 night in Dec 2023
Response from DoubleTree Tinton Falls Management on 29 Dec 2023
We apologize this was your experience. We have addressed your concerns with the team, and we will investigate what happened.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
The Worst
It was a one-night stay so I could bring a parent to a local hospital for surgery and bring them home the next day. It was important that I get a good night’s sleep. Nevertheless, starting at 8:00 AM, a full four hours before checkout, Housekeeping started knocking on the door, and even after being repeatedly told that I did not intend to vacate the room before 12 noon and that their repeated knocking was rude and obnoxious, and was keeping me awake, they continued to do so. Finally, I notified the front desk to ask if they intended to split the room charges with me (since they clearly wanted me out of the hotel before checkout time), and the harassment finally stopped. No refund was ever offered though. Ultimately, the stay was so unpleasant that I had to leave an hour before checkout (11:00 AM) and without shaving. When I entered the hallway, the housekeeper ran into the linen room and closed the door behind them, like a coward. I have never in my life left a hotel room without leaving a tip, until now. And I have never had to be this forceful with the housekeeping staff. Overall, a terrible experience.
Stayed 1 night in Dec 2023
Response from DoubleTree Tinton Falls Management on 29 Dec 2023
We apologize this was your experience. We will address this with our housekeeping team and management. This is not typical of our team, and we will investigate what happened.

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly helpful woman at the front desk for check in. Room renovations are very nice.
Stayed 1 night in Nov 2023
Response from DoubleTree Tinton Falls Management on 5 Dec 2023
Thank you so much! We're glad you love our renovations, and we'll be sure to share your comments with the entire team. Thanks again!

6/10 Okay

Richard

Stayed 3 nights in Nov 2023
Response from DoubleTree Tinton Falls Management on 29 Dec 2023
Thanks for your review and feedback.

8/10 Good

shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little things make happy trips
Excellent hotel. Staff top notch, newly renovated, and clean. It's the little details that make life a little better: complimentary morning lobby fresh coffee. Decent restaurant/bar area. Inviting business area. Free spacious parkin. Even the landscaping is meticulous. And of course, the cookie on arrival never hurts. This hotel is walking distance to nothing, well maybe an Applebees, but for a business trip or family driving vacation, this hotel will work out just fine.
Stayed 2 nights in Nov 2023
Response from DoubleTree Tinton Falls Management on 22 Nov 2023
Thank you so much! Reviews like yours warm our hearts, and we are so happy to hear you had an incredible stay. We greatly appreciate your review, and we hope to see you again soon!

10/10 Excellent

Eashan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from DoubleTree Tinton Falls Management on 17 Nov 2023
Thank you so much!

10/10 Excellent

christa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DoubleTree Tinton Falls Management on 14 Nov 2023
Thank you so much!

10/10 Excellent

Alan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DoubleTree Tinton Falls Management on 14 Nov 2023
Thank you for for the wonderful review! We're so glad you enjoyed your stay, and we hope to see you again soon.

6/10 Okay

Julie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DoubleTree Tinton Falls Management on 14 Nov 2023
Thank you for your review and feedback.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DoubleTree Tinton Falls Management on 14 Nov 2023
Thanks for the incredible review!

10/10 Excellent

DaNeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love double tree
Renovations were very impressive. Calm atmosphere.
Stayed 1 night in Nov 2023
Response from DoubleTree Tinton Falls Management on 8 Nov 2023
Thanks! We're so glad you enjoyed your stay at the newly renovated DoubleTree. We adore our transformation, and we're so glad our guests love it too.

10/10 Excellent

Victoria

Everything was great
Stayed 1 night in Oct 2023
Response from DoubleTree Tinton Falls Management on 30 Oct 2023
Thank you so much for the incredible review! We're so glad you enjoyed your stay.

6/10 Okay

Amy

Stayed 1 night in Oct 2023
Response from DoubleTree Tinton Falls Management on 30 Oct 2023
Thank you for taking the time to review your stay. We apologize you weren't completely satisfied with your stay, and we hope you give us another chance in the future.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights for a wedding. Great location. Quiet environment. Staff very accommodating and friendly.
Stayed 2 nights in Oct 2023
Response from DoubleTree Tinton Falls Management on 25 Oct 2023
Thank you so much! We are thrilled you completely enjoyed your stay.

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable hotel and staff was very helpful and friendly. I will definitely stay at this location in the future.
Stayed 1 night in Oct 2023
Response from DoubleTree Tinton Falls Management on 23 Oct 2023
Thank you so much! We are thrilled you had a great stay, and we look forward to seeing you again soon.