Desk, laptop workspace, free WiFi, bed sheets
Check availability

Reviews of ibis Styles Reading Oxford Rd

3 out of 5
ibis Styles Reading Oxford Rd
648 654 Oxford Road, Reading, England

Reviews

7.4

Good

Rating 10 - Excellent. 110 out of 475 reviews" "
Rating 8 - Good. 207 out of 475 reviews" "
Rating 6 - Okay. 82 out of 475 reviews" "
Rating 4 - Poor. 41 out of 475 reviews" "
Rating 2 - Terrible. 35 out of 475 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel..
Lovely hotel, friendly staff very comfortable
Stayed 2 nights in Jul 2021

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The 2 night ibis stay was disappointing - staff were very friendly and helpful but the room was shabby and there was mildew in the bathroom, the room was not serviced before second night. The room needs a refurbishment.
Stayed 2 nights in Jun 2021

4/10 Poor

Alex

Stayed 2 nights in Jun 2021

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this hotel..
Stayed for 2 nights.. Very friendly and helpful staff. The room was nice lively decoration and the bed was comfy overall would recommend and I would stay again
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice and experience
Nice and clean. Friendly service & good Value for money.
Stayed 1 night in May 2021

4/10 Poor

Nisha

Business traveller
Liked: Staff & service
You Pay = What you get!
Two camp beds in a small room. Mouldy shower gel and no accessible soap to wash your hands after going to the toilet. Awful food. Dry, burnt fish and chips in a tiny syofoam box that cost £10.50 (no peas or veg)! All non-alcoholic drinks were high caffeine, high sugar. Breakfast - I made a couple of specific requests because of allergies. These were ignored! I could have used the bacon as a throwing star it was so hard.
Stayed 1 night in Apr 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great stay. Convenient location, helpful staff and nice rooms. I (rather foolishly) left my iPad in the room when i left. Had almost given up on it but i rung reception and they sent someone up to the room and found it fir me. Excellent !
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying there and there was no way of checking who is outside room or any chains on rooms. I got atacked by another hotel stayer
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Mar 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room
Big room size and bed
Stayed 1 night in Feb 2021

4/10 Poor

David

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Stayed 5 nights in Jan 2021

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service
I was charged 2 times for my booking and was told they cannot do anything about it.
Stayed 1 night in Jan 2021

4/10 Poor

Terry

Business traveller
Disliked: Cleanliness, room comfort
Stayed 4 nights in Jan 2021

2/10 Terrible

Anna

Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom was not clean, hairs on the floor and side. Taps were limescaled and grime around waste.
Stayed 1 night in Nov 2020

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Greg

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

4/10 Poor

Paul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smack head trying to kick doors in before police apprehended him blood over door/ his room had wraps on bed, my door tried whilst in bed and constant shouting in corridors might as well have been a hostel for immigrants
Stayed 1 night in Oct 2020

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!!!
The Bed we stayed had visible bed bugs!! I got bitten so badly had to change rooms then when moved the staff said it’s a problem they have to then go in a room with the heating on full blast, awful experience and certainly won’t be going back!
Stayed 1 night in Oct 2020

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was filthy. Hair in the plug. hair in the bath. hair on wc. in the present climate this is unacceptable. i am not amused
Stayed 1 night in Sep 2020

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value.
Couldn’t fault it. Great price, great staff excellent parking. Would definitely recommend this hotel.
Stayed 1 night in Jul 2020

10/10 Excellent

Jawwad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2020

2/10 Terrible

Marie

Disliked: Staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Manager on 31 Mar 2020
Dear Hannah, Thank you very much for your review! We are delighted that you enjoyed your time with us and please do reach out to me directly should you require any future assistance with reservations. Warm regards, Tomasz Michalak General Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Manager on 2 Mar 2020
Dear Lauren, Thank you for choosing Ibis Styles Reading Oxford Rd and for taking the time to share your experience. I am thrilled to see that you had an excellent stay with us and that we met all your expectations. At Ibis, we consider that it is our mission to make our guests feel special and acknowledged and I am happy that we were able to succeed in that. We are looking forward to welcoming you in the future. Kind regards, Tomasz Michalak General Manager

8/10 Good

ANNA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good, beds a bit hard and tv connection faulty but overall good. Nice breakfast
Stayed 1 night in Feb 2020
Response from Manager on 2 Mar 2020
Dear Anna, Thank you very much for your review! I am sorry to hear that TV connection was a challenge. We are pleased that overall that you enjoyed your time with us and please do reach out to me directly should you require any future assistance with reservations. Warm regards, Tomasz Michalak General Manager

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Manager on 3 Mar 2020
Dear David, Thank you for your review. It is with great sadness that I read about the challenges throughout your stay with us. Please be assured that this is not the level of service we strive to deliver. I would appreciate the opportunity to further discuss this matter with you directly. I look forward to hearing from you. Warm regards, Tomasz Michalak General Manager

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Manager on 2 Mar 2020
Dear Michael, Thank you for choosing Ibis Styles Reading Oxford Rd and for taking the time to share your experience. I am thrilled to see that you had an excellent stay with us and that we met all your expectations. At Ibis, we consider that it is our mission to make our guests feel special and acknowledged and I am happy that we were able to succeed in that. We are looking forward to welcoming you in the future. Kind regards, Tomasz Michalak General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who greet you on the desk need to smile more, and say goodbye when you check out.
Stayed 3 nights in Jan 2020
Response from Manager on 3 Mar 2020
Dear Guest, Thank you for choosing Ibis Styles Reading Oxford Rd and for taking the time to share your experience. I am thrilled to read that you had an excellent stay with us and that we met all your expectations. At Ibis, we consider that it is our mission to make our guests feel special and acknowledged and I am happy that we were able to succeed in that. Please be assured that I will personally pass on your feedback to continue motivating The Ibis team to deliver outstanding customer service. We are looking forward to welcoming you in the future. Kind regards, Tomasz Michalak General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
There was no running water for the last night of my stay in the entire hotel - not the fault of the staff - but there was no attempt to re-accomodate at another nearby hotel (eg. another Ibis). They did recompense with a coupon for a free night's stay, but it is not likely that I will have a chance to use it.
Stayed 2 nights in Jan 2020
Response from Manager on 3 Mar 2020
Dear Guest, Thank you for your review. It is with great sadness that I read about the challenges throughout your stay with us. Please be assured that this is not the level of service we strive to deliver. I would appreciate the opportunity to further discuss this matter with you directly. I look forward to hearing from you. Warm regards, Tomasz Michalak General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Untrained staff on reception Woke up in the morning to no running water and couldn’t make a drink or shower!!!!
Stayed 1 night in Jan 2020
Response from Manager on 3 Mar 2020
Dear Guest, Thank you for your review. It is with great sadness that I read about the challenges throughout your stay with us. Please be assured that this is not the level of service we strive to deliver. I would appreciate the opportunity to further discuss this matter with you directly. I look forward to hearing from you. Warm regards, Tomasz Michalak General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good central location and nice continental breakfast and cappuccino
Stayed 1 night in Dec 2019

6/10 Okay

Eric

Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was smelly. Smell in the bathroom was appalling. Whole place was run down and in need of a thorough clean.
Stayed 1 night in Dec 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service
Outdated
Needs more comfortable bed and decor modernisation great view from window
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The beds and pillows were.far too hard and you had to turn the shower on 10 minutes before you wanted to use it in order for the water to get hot.
Stayed 1 night in Nov 2019

2/10 Terrible

Terry

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
The temperature of the water in the shower was stuck on the max hot level could not change it scalding hot Hotel bed so hard that i might as well slept on the floor Had to pay £6 for parking And the pain hundred pound for one night our finest on acceptable I will be looking for a refund of at least half my money I’ll pay for this room
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Hannah

Stayed 1 night in Nov 2019

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, room comfort
Average Hotel in a Dodgy Area
Room was very comfortable but had a stale smell about it, especially in the bathroom. My room was located on the lower ground which was fine as it was very quiet. but the view from the window was a brick wall 1m away (not a big issue for a business stay!). This may have also contributed to the smell. Breakfast was adequate - continental style with some fresh items. Was a little disappointed to be charged so much for a hotel that is so far out of town (approx 35 minutes walk). Alas, this is not uncommon for Reading. Hotel is not located in the best of areas - would not advise trying to reach the hotel on foot.
Stayed 1 night in Nov 2019

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgraceful Check In Process
Being accused of being a potential pedophile and refusing access to my room because I had my own children with me but did not have their passports is ridiculous. I'm British and have never been asked for passports in my own country. The check in system is an absolute joke, especially as I spoke to the hotel before leaving home and no one asked for me to bring a passport.
Stayed 2 nights in Nov 2019

2/10 Terrible

Christine

Disliked: Cleanliness, property conditions & facilities, room comfort
First room we went in to had a very strong smell of cigarettes second room got moved to didn’t smell but still could do with a good clean in inside okay Only +1 mile from city centre
Stayed 1 night in Nov 2019

10/10 Excellent

Farrokh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

2/10 Terrible

Chloe

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Heinz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019