Ratings based on 989 verified reviews

4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

This traveller left a rating score only Posted 15-Jun-2019
4 out of 5
by a verified traveller from Richmond

Posted 10-Jun-2019
As with most boutique hotels minimal storage space in the room for a longer than short stay. Room was cold on arrival and didn't warm up much, I think the heating was off. Room was comfortable and the king-size bed firm and comfy. would have preferred a full size duvet rather than 2 singles. Good sized kettle and mugs. Bathroom clean lines and well maintained.
5 out of 5
by a verified traveller

Posted 07-Jun-2019
Comment from Hotel Management
10-Jun-2019 by The Penta Team, Hotel Management
Hi Traveler, Thank you for finding the time to leave us a review, and for awarding us an amazing 5 stars! We are glad you enjoyed your recent stay with us, and we look forward to welcoming you back soon, The Penta Team.
5 out of 5
by a verified traveller

Posted 04-Jun-2019
Staff very pleasant and helpful. The hotel decor is really nice and contemporary. Easy walking distance from Reading train station and near the city centre.
Comment from Hotel Management
05-Jun-2019 by The Penta Team, Hotel Management
Hi Traveler, Thank you for finding the time to leave us a review, and for awarding us an amazing 5 stars! We are very pleased to hear you enjoyed our central location, and that our team was able to make your stay an enjoyable and memorable one. We look forward to welcoming you back soon, The Penta Team.
4 out of 5
by a verified traveller

Posted 11-May-2019
Comment from Hotel Management
02-Jun-2019 by The Penta Team, Hotel Management
Hi Traveller, Thank you for finding the time to leave us a review, and for awarding us a fantastic 4 stars! We hope to welcome you back very soon The Penta Team
2 out of 5
by a verified traveller

Posted 06-May-2019
Rubbish never again room carpet was discussing very expensive not worth the money they let little drunk kids in the hotel even tho they had 2 security guards
Comment from Hotel Management
03-Jun-2019 by The Penta Team, Hotel Management
Hi Traveller, We are sorry to hear you didn't enjoy your stay with us, customer satisfaction is our top priority. If you would like to contact us at the hotel to discuss the issues you had with our security team, we can look into this further for you. We have taken your point regarding the carpets on board, and are in the process of looking into any options we have to improve our bedrooms. We hope you give us another chance to improve your quality of stay in Reading. The Penta Team
4 out of 5
by a verified traveller

Posted 05-May-2019
Comment from Hotel Management
02-Jun-2019 by The Penta Team, Hotel Management
Hi Traveler, Thank you for taking the time to leave us a review, and for awarding us a fantastic 4 stars! We look forward to welcoming you back soon, and attempting to make your next stay worthy of that all impressive 5 stars! The Penta Team
5 out of 5
by a verified traveller

Posted 30-Apr-2019
We love staying here! great hotel and friendly staff. Food is good. Great location.
Comment from Hotel Management
02-Jun-2019 by The Penta Team, Hotel Management
Hi Traveler, Thank you for taking the time to leave us a review, and for awarding us an amazing 5 stars!! We are glad our friendly team managed to make a lasting impression on your stay with us, and that you enjoyed our varied menu, including our award winning breakfast. We look forward to welcoming you back soon, The Penta Team
4 out of 5
by a verified traveller

Posted 25-Apr-2019
Within walking distance of the train station. Clean comfortable with reasonable range of beers in bar.
Comment from Hotel Management
02-Jun-2019 by The Penta Team, Hotel Management
Hi Traveler, Thank you for taking the time to leave us a review, and for the fantastic 4 stars! We are glad you enjoyed our central location, and our beer range in our 24 hour bar for staying guests. We look forward to welcoming you back soon. The Penta Team
4 out of 5
by a verified traveller

Posted 24-Apr-2019
Comment from Hotel Management
27-May-2019 by The Penta Team, Hotel Management
Hi, Thank you for taking the time to leave us a review, and for awarding us a fantastic 4 Stars! We hope to welcome you back soon! The Penta Team