Had to wait 40 minutes past check in time because the room (308) wasn't ready. Paid for the deluxe club room, would not say that the bathroom was deluxe. Old, tired, cheap looking bath and shower tray.
Trying to get ready for our plans, already in a rush due to delayed check-in, engineer turns up to look at our sink because someone on a floor below was having problems with theirs and we were the 'top of the loop', so that delayed us even more.
Weird tapping noise coming from the ceiling all night.
Got up in the morning and found out hot tap for the shower didn't work. Not at all, you turned the hot tap on and nothing came out. Had to leave without showering, as we didn't fancy an ice cold shower.
The staff were all very nice and professional, and the bar was great for coffee and cocktails.