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Reviews of The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert

5 out of 5
The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert
Al Mazraa, P O Box 35288, Ras Al Khaimah

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 167 reviews" "
Rating 8 - Good. 37 out of 167 reviews" "
Rating 6 - Okay. 13 out of 167 reviews" "
Rating 4 - Poor. 2 out of 167 reviews" "
Rating 2 - Terrible. 6 out of 167 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Ali, Dubai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Eoghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shazad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Ashok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Sonia

Stayed 1 night in Jul 2023

8/10 Good

Mohammed

Stayed 1 night in Jul 2023

2/10 Terrible

Mary

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Raghib

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful nature reserve, with excellent facilities and brilliant and helpful staff. This is my second visit, and I will certainly visit again!
Stayed 2 nights in May 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a beautiful location. Loved the Oryx nature excursion!
Stayed 1 night in Mar 2023

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just spent a wonderful three days here. The room and view were fabulous. The staff couldn't do enough for you. The rainforest and spa really worth utilising. A wonderful relaxing mini break. Thanks to all the staff who made it so enjoyable.
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

aziz

Business traveller
Liked: Cleanliness, staff & service
Everything was lovely about this place
Stayed 1 night in Feb 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a flawless stay - loved every minute of it.
Stayed 2 nights in Oct 2022

6/10 Okay

Hee yeon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hello. I stayed 2 night to celebrate my husband’s birthday weekends. Overall it was great to stay in the villa and pool however disappointed that did not get pre information gym and restaurant on the construction. The gym is temporary small space to use which is disappointed it. Also only two restaurant available during i stay , very very disappointed it. Its in the middle of desert which is no where to go eat outside. It would be nice to let guest know if anything not available during the stay.
Stayed 2 nights in Sep 2022

10/10 Excellent

Karrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we would have stayed longer! We got to ride camels to a perfect sunset with two bottles of champagne! Followed by dinner in the desert! Absolutely the best dinner we had in Dubi! Wow! Moon light views! Chef was amazing enough food for 10 we were a party of 4! Staff was over the top helpful friendly, rooms were huge! Private pool with wildlife walking by! The birds were so sounds you heard all over the 500 Acres! Absolutely wonderful! Will Be back for much longer stay! May weather was perfect
Stayed 1 night in May 2022

10/10 Excellent

CHOKRI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Excellent stay, the staff is very nice, especially AbdelWahab and Karl who were great with us. I recommend this stay to rest outside of Dubai and live a pleasant experience
Stayed 1 night in May 2022

10/10 Excellent

maitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from RC Al Wadi on 5 Apr 2022
Thank you for your ratings. Hope you had a great stay at our resort and look forward to welcoming you back in the near future.

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Team RC Al Wadi Desert on 31 Jan 2022
Thank you for your rating. We hope you had a great stay and look forward to welcoming you back.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Relaxing Stay in UAE
Wonderful location, excellent views and activities. Very very relaxing. Staff very friendly and helpful overall, only complaint was that they were a bit busy at breakfast and forgot some minor things. Will definitely return soon.
Stayed 2 nights in Jan 2022
Response from Team RC Al Hamra Beach on 17 Jan 2022
Thank you for your feedback Patrick. We are happy to learn that you enjoyed your stay overall and look forward to welcoming you and offer a seamless experience in the near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Beautiful room, but not quite the experience.
Beautiful room but ok/standard ammenities and common areas. Service was attentive but only one person at reception, spa and cafe therefore sometimes longer than expected (not the typical Ritz experience). Activities must be reserved with time because they get full (wasn't advised this prior to arrival). Spa as well. Good experience because of room but not for the price that was paid for what was expected out of the experience.
Stayed 2 nights in Dec 2021
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert on 5 Jan 2022
Dear Guest, Thank you for your feedback. We are happy to learn that you enjoyed your stay and apologize for the inconviniences caused. Please note that due to busy festive period some of your activities took longer time than usual. However, we always send a pre-arrival email to all our guests advising them to book their activities in advance. We request you to book your experiences in advance for your future stays, which will enable us to provide a seamless experience. We look forward to hosting you again at our resort. Many thanks.

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert on 29 Dec 2021
Thank you for your valuable feedback. We hope you had a great stay experience at our resort and look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and relaxing... Thanks so much...
Stayed 2 nights in Nov 2021
Response from The Ritz-Carlton, Al Wadi Desert on 26 Nov 2021
Dear Guest, Thank you for taking your time to share your feedback about your stay with us. It is a true pleasure to hear that you had an amazing and relaxing stay at our Resort. Hope to welcoming you back again in future.

8/10 Good

Sara

Stayed 1 night in Nov 2021

10/10 Excellent

laquita

Stayed 1 night in Oct 2021
Response from The Ritz-Carlton, Al Wadi Desert on 18 Oct 2021
Dear laquita, thank you your for your kind review. It is a pleasure to know you had an excellent stay with us. Hope to welcoming you back in future.

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is luxurious and perfect for couples, the stuff there are very friendly and polite, the food is not bad at all but also not up to the expectations, what I really didn’t like is the mattress, I almost didn’t sleep because of it.
Stayed 1 night in Aug 2021
Response from The Ritz Carlton, Al Wadi Desert on 13 Sept 2021
Dear Khaled, Thank you for sharing your feedback about your stay at The Ritz Carlton, Al Wadi Desert! I am happy that overall you enjoyed your stay at our Resort and that our Ladies and Gentlemen were helpful during your stay. Thank you also for your feedback in regards to your dining experience and your sleeping conform. Please rest assured that our management team will look into this.

10/10 Excellent

Munir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place …away from city hustle and bustle.
Stayed 3 nights in Jun 2021
Response from The Ritz-Carlton, Al Wadi Desert on 1 Jul 2021
Dear Munir, Thank you for your warm feedback! We are happy to hear you had an excellent relaxing stay at our Resort. Hope to welcome you back in future.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Dead cockroach in bathroom
Generally it was good stay but the villa was a bit old. And I found a big dead cockroach in bathroom after I checked in. I had to hide it for my wife. (She still does not know about this cockroach)
Stayed 1 night in Jun 2021
Response from The Ritcz Calrton, Al Wadi Desert on 15 Jun 2021
Dear guest, thank you for sharing your valuable review. I regret to hear that you encountered inconveniences during your stay due to presence of insect, due to our Resort location in a desert. We do however have in house pest control team who regularly takes necessary actions in order to control and minimize presence of insects in guest areas.

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The Ritz-Carlton, Al Wadi Desert on 10 Jun 2021
Thank you for selecting The Ritz Carlton, Al Wadi Desert! We are delighted you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Unforgettable I was looking for that memorable hotel experience for a staycation, you know the one that you could never do as a 20- to 40-year-old so I went all out for the Ritz-Carlton in Ras Al Khaimah. I always wondered if these luxury hotels really lived up to the hype (and the cost). What I found out was if you want perfection in service from the moment you walk thru the foyer then this is the place to come, we were there for two nights and could have easily stayed on for at least a week. The villa was out of this world with private views into the desert with wildlife walking by pretty much continuously. Oryx, Gazelles and birds gave us a nature show every day from dawn to dusk as we floated around in our private infinity edge pool. We had private bicycles outside the villa or we could easily call for a golf cart to take us to a luxury breakfast or aperitifs on the roof top moon bar to watch the sun go down. The breakfast is to die for with a house speciality “Eggs Benedict” which was a huge winner for me, but with so many other fresh options available on offer. The hotel itself can be described as the opulence and beauty with a huge dose of Arabic class, it meandering across a 500-hectare desert scape. We are in the Al Rimal Villas that are impressive, private and unforgettable, I have reviewed other hotels in the UAE none that are more quintessential eastern culture in nature. We would highly recommend the Ritz-Carlton
Stayed 2 nights in May 2021
Response from The Ritz Carlton, Al Wadi Desert on 3 Jun 2021
Thank you for your valuable and details feedback. We are delighted that you had an unforgettable experience at our Resort.

10/10 Excellent

Iliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from The Ritz-Carlton, Al Wadi Desert on 13 May 2021
Thank you for staying with us! We are happy you had a memorable time!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was amazing! Food was terrible!!!
Stayed 2 nights in Apr 2021
Response from The Ritz Carlton Al Wadi Desert on 19 Apr 2021
Dear Guest, We are delighted to know that you enjoyed your Spa experience, however regret that your dining experience did not meet your expectations. We would appreciate if you could share more details with us about it via rc.rktrw.experience@ritzcarlton.com and give us an opportunity to improve our services.

10/10 Excellent

mousa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from The Ritz Carlton Al Wadi Desert on 19 Apr 2021
Dear Mousa, Thank you for your kind review. It is a pleasure to know that you enjoyed your stay at our property.

6/10 Okay

Amitis

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2021
Response from Marketing on 24 Feb 2021
Dear Guest, Many thanks for rating your stay experience. We would love to know more details about your stay in order to understand and work towards your future experiences so that you can rate us better. Please send an email to us on reservation.RAKdesert@ritzcarlton.com so our team can get in touch with you. Regards, Team The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021

8/10 Good

Abbas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi on 19 Jan 2021
Dear Abbas, Thank you for reaching out to us and delighted you had a memorable stay at the resort. We look forward to welcoming you back to the Nature Reserve soon. Thank you and best regards, The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert resort team.

8/10 Good

Rita Elena

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

6/10 Okay

Nic

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location but activities felt simple and basic. Never really got the feeling of being in the desert, all close it in the property and always signs if civilization around. Honorable mention for the Kids Club: great organization, staff and quality. Not for the main pool that was so cold I didn’t see more than 2-3 people in it over 3 days stay (I went once... nearly froze to death). Pity as great setting and attentive staff, but broken thermometer for measuring water temperature 😬 Service is attentive but inconsistent; often not getting it right at the first shot but making up for it quickly and reactively. A nice property just not meeting my expectations for the Ritz brand and too pricey for the final product / experience.
Stayed 3 nights in Dec 2020
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert on 5 Jan 2021
Dear Nic, Thank you for the feedback and delighted to read your positive comments on the Kids Club as well as the Ladies and Gentlemen that you came into contact with during your recent stay, thank you. Please accept our apologies you felt some of the service and standards did not meet your expectations and trust you will have the opportunity to experience the resorts and all it offers in the future. Rest assured your concerns have been shared and addressed internally as a matter of importance. We look forward to welcoming you back in the future. With kind regards, The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mesmerizing hotel, great dessert safari vibe. Villas are just a dream
Stayed 2 nights in Dec 2020
Response from The Ritz-Carlton Ras Al Khaimah, Desert team on 28 Dec 2020
Dear Anonymous, Thank you for the positive feedback and delighted a great stay at the resort. We look forward to welcoming you to the Nature Reserve soon. Thank you and best regards,

10/10 Excellent

Rashid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arabian nights
My baby boy loved the swimming pool and it was astonishing in term of temperature and view. Oyrx and Ghazal passing by and posing for you to take a photo (@Rashedlahha instagram to see )
Stayed 1 night in Jun 2020

10/10 Excellent

Wadhha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert on 21 Oct 2020
Dear Wadhha, Thank you for the positive feedback and delighted the stay was memorable for you. We look forward to welcoming you back to the Nature Reserve soon. Thank you and best regards, The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert resort team.

10/10 Excellent

Khalfan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Te on 6 Oct 2020
Dear Khalfan, Thank you for the positive feedback and delighted to learn your recent stay was memorable and enjoyed. We look forward to welcoming you back in the future. With kind regards, The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Team

6/10 Okay

Mohammad

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2020
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Te on 6 Oct 2020
Dear Mohammad, Thank you for the feedback from your recent stay. It appears that not all was to your satisfaction at the resort. We trust we will have the opportunity to welcome you back in the future. With kind regards, The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Team

8/10 Good

Wayne

Liked: Cleanliness, staff & service, room comfort
Great location , friendly staff , rooms sadly are very old and tired and are in need of a deep clean and are some TLC .
Stayed 1 night in Sep 2020
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Te on 29 Sept 2020
Dear Wayne, Thank you for the positive comments and passing on your valuable feedback for us to work on ahead of your return visit to our resort in the desert. We look forward to welcoming you back in the future. With kind regards, The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Team

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Te on 29 Sept 2020
Dear Anonymous, Thank you for the feedback from your recent stay. We look forward to welcoming you back in the future. With kind regards, The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Team

10/10 Excellent

Nelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Te on 29 Sept 2020
Dear Nelly, Thank you for the feedback and delighted you had a great stay. We look forward to welcoming you back in the near future. With kind regards, The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
it was great hospitality for us. But there were a few activities at the hotel especially for my kid.
Stayed 1 night in Aug 2020
Response from The Ritz-Carlton Al Wadi Desert Team on 1 Sept 2020
Dear Anonymous, Thank you and delighted you had a great stay at the Nature Reserve. Trust we will have the pleasure of welcoming you all back in the near future. Best regards, The Ritz-Carlton Al Wadi Desert Team

10/10 Excellent

ESSA

Stayed 1 night in Aug 2020
Response from The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert on 29 Sept 2020
Dear Essa, Thank you for the feedback and delighted you had a great stay. We look forward to welcoming you back in the near future. With kind regards, The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert