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Serena Inn & Suites- Rapid City

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In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Free daily on-the-go breakfast

Overview of Serena Inn & Suites- Rapid City

Serena Inn & Suites- Rapid City

2.5 out of 5
Guests rated this property 3.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
  • Follows industry sanitisation guidelines
2124 N Lacrosse St, Rapid City, SD, 57701

Explore the area

  • Popular LocationEllsworth Air Force Base16 min drive
  • AirportRapid City, SD (RAP-Rapid City Regional)16 min drive
  • Popular LocationBear Country USA18 min drive
  • Popular LocationBlack Hills National Forest34 min drive

Choose dates to view prices

About this area

Rapid City

Serena Inn & Suites- Rapid City is located in Rapid City. The area's natural beauty can be seen at Berlin Wall Exhibit and Dinosaur Park, while Journey Museum & Learning Center and Art Alley are cultural highlights. Pirate's Cove Adventure Golf and Central States Fairgrounds are also worth visiting.

What's nearby

  • Pirate's Cove Adventure Golf - 11 min walk
  • Rushmore Mall - 11 min walk
  • Ellsworth Air Force Base - 16 min drive
  • Bear Country USA - 18 min drive
  • Black Hills National Forest - 34 min drive

Getting around

  • Rapid City, SD (RAP-Rapid City Regional) - 16 min drive

Restaurants

  • Philly Ted's Cheesesteaks - 9 min walk
  • The Millstone - 9 min walk
  • Pacific Rim Cafe - 10 min walk
  • Texas Roadhouse - 10 min walk
  • Red Lobster - 12 min walk

About this property

Serena Inn & Suites- Rapid City

Hotel in Rapid City with free breakfast and 24-hour front desk
Along with a 24-hour front desk, this smoke-free hotel has a TV in a common area and free breakfast. Free WiFi in public areas and free self parking are also provided. All 114 rooms offer free WiFi, sitting areas and flat-screen TVs with cable channels. Other amenities available to guests include free local calls, hairdryers and safes. Housekeeping is available on request.
Serena Inn & Suites- Rapid City offers 114 forms of air-conditioned accommodation with a safe and a hairdryer. This accommodation offers separate sitting areas. 42-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–9:30 AM

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Housekeeping (on request)

Languages spoken

  • English

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Handrails in hallways
  • Handrails in stairwells
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 42-inch flat-screen TV
  • TV channels

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 15 per pet, per day
Dogs welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash
Safety features at this property include a carbon monoxide detector and window guards

Property is also known as

Serena Inn Suites Rapid City
Serena Inn & Suites Rapid City
Serena Inn & Suites- Rapid City Hotel
Serena Inn & Suites- Rapid City Rapid City
Serena Inn & Suites- Rapid City Hotel Rapid City

Frequently asked questions

Overall score and ratings

3.3
Rating 5 - Excellent. 160 out of 638 reviews
5 - Excellent 25%
Rating 4 - Good. 163 out of 638 reviews
4 - Good 26%
Rating 3 - Okay. 111 out of 638 reviews
3 - Okay 17%
Rating 2 - Poor. 91 out of 638 reviews
2 - Poor 14%
Rating 1 - Terrible. 113 out of 638 reviews
1 - Terrible 18%

3.3/5

Cleanliness

3.6/5

Staff & service

2.9/5

Amenities

3.2/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was Super and Helpful! Only complaint was that you received two very flat pillows per bed that looked like a semi drug them them 100 miles. Get better pillows and it would be perfection :)
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Diamond in the middle of higher priced hotels in the immediate area. Quiet, clean room, low price!
Stayed 1 night in Sep 2021

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I would have to say there was nothing i liked. There was fake nails on a dresser. Fake eyelashes on a mirrow. There was purple, im assuming hair dye, all over the shower, the shower curtain and on the walls outside of bathroom. One of the beds had something black on the side of the sheets. It stunk. Seriously horrible!!
Stayed 2 nights in Sep 2021

2/5 Poor

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was a potato chip container under one bed a ramon noodle lid and false eyelash under the other bed ade tv didn't work but the girl that checked us in was young and tryed helping there was only 2 small towels in the bathroom so we endwd up going to bed
Stayed 1 night in Sep 2021

1/5 Terrible

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do not book at this hotel! I realize this is not a 5-star hotel, but thank goodness I asked to see the room before checking in! The young man at the desk was professional and courteous. He led me up the stairs to the 3rd floor since there is no elevator (I guess if they are out of 1st floor rooms, handicapped people are out of luck). At first glance the room looked dated, but okay. Then I pulled back the sheets on the beds...one had a big mysterious orange brown stain on the sheets. The other had an ink stain (?) and a dead bedbug. . Bedbugs aside, it is understandable that housekeeping is not doing a good job if they have to lug cleaning equipment up and down the stairs. We found another place to stay.
Stayed 2 nights in Aug 2021