Rooftop terrace

Reviews of Hotel Alex Johnson Rapid City, Curio Collection by Hilton

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1009 reviews" "
Rating 8 - Good. 235 out of 1009 reviews" "
Rating 6 - Okay. 94 out of 1009 reviews" "
Rating 4 - Poor. 48 out of 1009 reviews" "
Rating 2 - Terrible. 36 out of 1009 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities
The common areas of the hotel, lobby, hallways, even elevators were very nice, cozy, and interesting. The room itself was disappointing. It was VERY small, as was the bathroom - so small that two queen beds, as is basically standard in the US, wouldn't even fit, so two doubles were used instead. They were comfy, but everything was just way too small. The bathroom basically had no countertop. The room would be great for a single person with one bed, but that's it. Unfortunately, we won't be back, which is a bummer because the common areas are cool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joette

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel stays I’ve had. Wonderful staff. Thanks Patrick at front desk. Cool neighborhood and lovely city. Rapid City very cool.
Stayed 2 nights in Apr 2024

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The downtown propert. Excellent rooftop experience. Shout out to Bailey! The downtown view from above. Hey, George Washington at the corner, say no more.
Stayed 3 nights in Apr 2024
Response from Mitch M (GM) on 19 Apr 2024
Thank you for your review!I'm glad you enjoyed your stay, and experience at Juniper at Vertex. I will pass this on to Bailey!Safe travels.

10/10 Excellent

Janet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff!
Stayed 1 night in Apr 2024
Response from Mitch M on 19 Apr 2024
Thank you for the review!I love to see recognition of our amazing team here. I'm glad you enjoyed your stay.Safe travels.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique and interesting hotel. It has historic and kind of kitschy details, but the rooms and amenities are very nice for an older hotel. The walls are a bit thin, so you can hear adjacent noise in rooms. Parking is not very convenient, unless you pay for valet. Staff was very friendly. The hotel and nearby dining options are very good.
Stayed 3 nights in Apr 2024
Response from Mitch M on 19 Apr 2024
Thank you for the review!Happy to hear you enjoy the historic charm. We love that you had positive things to say about our wonderful team. We hope to see you again!Safe travels.

10/10 Excellent

Joe

Travelled with partner
Liked: Staff & service, amenities
Nice place to stay in downtown Rapid. We enjoy the off season here best because there aren’t as many people.
Stayed 1 night in Apr 2024
Response from Mitch M on 19 Apr 2024
Thank you for the review!I am thrilled that you spend your off seasons with us, and we hope to see you again!

6/10 Okay

Lawrence

Travelled with family
Liked: Cleanliness, staff & service
The rooms are very small. The guest rooms bathrooms needed to deep cleaned, especially the bathroom. If you really look you will see the baseboards dirty, black prints all over the door, tile needed a good cleaning. The shower curtain was not wide enough for the bathroom which led to water on the bath roomn floor. Very oddly small shower curtain. The Customer service at the front desk is very good! Especially the person checking me in. They have a nice rooftop with great drinks. Overall the property has a unique old time feel.
Stayed 2 nights in Mar 2024
Response from Mitch M on 19 Apr 2024
Thank you for your review!I am happy our front desk was friendly, and you enjoyed your time on the rooftop!We are working on a complete remodel towards the end of 2024 which will remedy a lot of the issues you mentioned. Safe travels!

8/10 Good

Andrew

Stayed 2 nights in Mar 2024
Response from Erik ~ FOM on 28 Mar 2024
Thank you for Choosing the Hotel Alex Johnson. We are glad to hear you enjoyed your stay with us. We hope next time you stay with us we are able to change your 4 rating to a 5. Safe Travels!

10/10 Excellent

Katina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erik ~ FOM on 28 Mar 2024
Thank you so much for your excellent rating. We appreciate your stay with us and hope to see you again in the future. Safe Travels!

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 5 nights in Mar 2024
Response from Erik ~ FOM on 28 Mar 2024
On behalf of the entire staff at the Hotel Alex Johnson, I want to thank you for taking the time to fill out our online survey. We are delighted you enjoyed your time with us and appreciate the feedback. We will share your scores, comments, and compliments with our staff members to ensure we continue to provide great service and amenities to all of our guests. Our staff are exceptional and I will make sure to get in touch with them regarding your experience. Thank you again and hope to see you in the future on your next trip to Hotel Alex Johnson! Safe Travels!

6/10 Okay

Neal

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Erik ~ FOM on 28 Mar 2024
Thank you for your stay with us. We hope to see you again in the future. Safe Travels.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Erik on 13 Mar 2024
Thank you for your amazing review. Glad you enjoyed what we do here at the Hotel Alex Johnson. Safe Travels!

10/10 Excellent

Carlos, Anaheim Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Erik on 13 Mar 2024
Thank you very much for the great review. I am happy that we were able to provide great service to you!

10/10 Excellent

ROSELIE, MASTIC

Stayed 1 night in Mar 2024
Response from Erik ~ FOM on 28 Mar 2024
5 out of 5, WOW!!! I am happy that you had a great stay with us!

2/10 Terrible

Judith

Stayed 1 night in Mar 2024
Response from Erik ~ FOM on 28 Mar 2024
On behalf of the entire staff at the Hotel Alex Johnson, I wanted to reach out and thank you for your feedback. Your comments helps us to see what we are doing right and where we can improve. Our guests comfort is at the forefront of our practices and I sincerely apologize if we fell short of your expectations.

10/10 Excellent

Son

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Erik on 13 Mar 2024
Thank you for the Great Review!

10/10 Excellent

Janie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the Alex Johnson is wonderful. The hotel staff went out of their way to correct the problem that was created by my use of Expedia. I will never use Expedia again. Use the hotel’s website or call the property, I do not believe my outcome would have been the same at some other properties. The Alex Johnson went above and beyond to make me a happy guest.
Stayed 1 night in Feb 2024
Response from Mitch M on 23 Feb 2024
Thank you so much for the kind words, Janie! I'm thrilled to hear my team was able to accommodate, and you were able to enjoy your stay. I will definitely pass this on to the Front Desk team and we hope to see you again soon!Cheers,

10/10 Excellent

Emily

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old atmosphere and the originality of the rooms. It is also haunted, so I would have loved to stay on the haunted floor just to see if I can get an experience.
Stayed 1 night in Feb 2024
Response from Mitch M on 23 Feb 2024
Thank you, Emily! I am glad you enjoyed your experience. We would be happy to have you on the haunted floor next time you visit! Cheers,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
The fire alarm as I checked in was exciting
Stayed 1 night in Feb 2024
Response from Mitchell McKeithan on 23 Feb 2024
Thank you for the good review Gordon! I'm glad you appreciate our mission for fire safety at the Hotel... :)

6/10 Okay

radu

Stayed 1 night in Feb 2024
Response from Erik ~ FOM on 28 Mar 2024
I am so glad you chose us for your stay. We hope to see you again in the future. Hopefully next time we can turn that 3 into a 5 rating. Safe Travels!

10/10 Excellent

Dan

Stayed 1 night in Feb 2024
Response from Erik ~ FOM on 28 Mar 2024
Thank you for sharing your experience at the Historic Hotel Alex Johnson. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with our staff, to continue to inspire and motivate them to deliver exceptional customer service.

2/10 Terrible

Jeni

Travelled with group
Disliked: Property conditions & facilities
We had no hot water and motel wouldn’t/couldn’t refund anything because we booked with you
Response from Erik ~ FOM on 3 Feb 2024
I am sorry that you had some difficulty with the hot water. luckily maintenance was able to get it up and running fast. We hope to see you again on the next trip through our area. Safe Travels

10/10 Excellent

Sylvia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive.
Stayed 9 nights in Jan 2024
Response from Erik ~ FOM on 25 Jan 2024
It is great to hear that you enjoyed your stay with us and that we could provide service that you appreciated. I will be sure to let our staff know of your kind words!

10/10 Excellent

Lance

Travelled with family
Wonderful Hotel
Stayed 1 night in Jan 2024
Response from Erik ~ FOM on 21 Jan 2024
Thank you so much for your recent stay with us and we hope to see you again soon!

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Erik ~ FOM on 21 Jan 2024
Great to hear that you had an enjoyable stay with us. Hope to see you again soon!

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Erik ~ FOM on 21 Jan 2024
Woo Whooo. 10 out of 10! We appreciate your rating! Glad to hear you had a good stay with us!

10/10 Excellent

Geral

Liked: Cleanliness, staff & service
Cynthia at front desk was very courteous and professional
Stayed 1 night in Jan 2024
Response from Erik ~ FOM on 21 Jan 2024
Thank your for your kind words. I will pass this along to Cynthia. See you the next time you are in our neck of the woods. Safe Travels!

10/10 Excellent

Spencer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deadwood Great Service
Iron Horse Inn is a classic Deadwood Hotel...rustic, cowboy charm with excellent downtown location. Sheri at front desk is forever helpful and there is a great little breakfast spot, The Wooden Nickel.
Stayed 1 night in Jan 2024
Response from Erik ~ FOM on 21 Jan 2024
While I appreciate the kind words I must say it is for the wrong Hotel. We are the Hotel Alex Johnson. Safe Travels and we hope to host you in the future!

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erik ~ FOM on 4 Jan 2024
Thank you for the favorable review on your recent stay with us. We are glad to hear that you enjoyed what we do here at the Hotel Alex Johnson and we hope to serve you again in the future! Thank you and Safe Travels.

10/10 Excellent

Tazkia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erik ~ FOM on 4 Jan 2024
Thank you for the Great Review. Hope to see you again soon!

10/10 Excellent

Rachel Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Erik ~ FOM on 21 Jan 2024
I am so glad that you enjoyed your stay with us. We hope to see you again in the future!

2/10 Terrible

Robinson

Stayed 1 night in Jan 2024
Response from Erik ~ FOM on 21 Jan 2024
I am sorry that you didn't enjoy your stay with us. Please let us know if there is anything that we can do to make the stay you had with us better. We do hope to see you again in the future.

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erik ~ FOM on 4 Jan 2024
It is so great to hear when we are doing a great job! We are very happy that you enjoyed your stay with us! Thank you so much and we hope to see you again soon!

8/10 Good

Shauna

Stayed 1 night in Dec 2023
Response from Erik ~ FOM on 4 Jan 2024
Hope to see you again soon!

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erik ~ FOM on 4 Jan 2024
Glad to hear that your stay with us was enjoyable!

10/10 Excellent

julie

Stayed 1 night in Dec 2023
Response from Erik ~ FOM on 4 Jan 2024
We are so glad that you enjoyed your stay with us. We hope to see you again soon. Safe Travels!

10/10 Excellent

Ron

Stayed 2 nights in Dec 2023
Response from Erik ~ FOM on 21 Jan 2024
Thank you so much for your stay with us. We hope to see you again soon!

10/10 Excellent

Jennifer

Stayed 5 nights in Dec 2023
Response from Mitch M on 26 Dec 2023
Thank you for your positive review, Jennifer! We appreciate you staying with us.

8/10 Good

DALE

Travelled with partner
Liked: Property conditions & facilities
Didn’t know they didn’t have free parking. Had to use valet and that was an added expense
Stayed 2 nights in Dec 2023
Response from Erik ~ FOM on 22 Dec 2023
I am sorry to hear that you had some issues with the parking. It is slightly difficult with our building being downtown. There is an app that the City provides that you can also pay for the metered parking throughout downtown. The app is fairly easy to use if you are not wanting to used Valet Services. I trust the rest of your stay was enjoyable!

6/10 Okay

Dee

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The carpet needs cleaning. And the room I had, the bathroom was way too small. And I do not like to have to utilize the valet parking. The hotel should offer something to offset the cost of the parking.
Stayed 3 nights in Dec 2023
Response from Erik ~ FOM on 22 Dec 2023
On behalf of the entire staff at the Hotel Alex Johnson, I wanted to reach out and thank you for your feedback. Your comments helps us to see what we are doing right and where we can improve. Our guests comfort is at the forefront of our practices and I sincerely apologize if we fell short of your expectations.

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Erik ~ FOM on 22 Dec 2023
Great to hear you had an amazing stay with us. We look forward to your next stay. Safe Travels!

6/10 Okay

Patrick Stephen, Sicklerville

Stayed 2 nights in Dec 2023
Response from Erik ~ FOM on 21 Jan 2024
Thank you for your recent stay with us. It looks as if you had some issues during your stay. Please let us know if there is anything that we can do to make it better for you. Safe Travels and hope to see you again in the future.

10/10 Excellent

Mary

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Erik ~ FOM on 22 Dec 2023
Thank you for the favorable review on your recent stay with us. We are glad to hear that you enjoyed what we do here at the Hotel Alex Johnson and we hope to serve you again in the future! Thank you and Safe Travels.

10/10 Excellent

Peggy

Stayed 3 nights in Oct 2023
Response from Erik ~ FOM on 22 Dec 2023
Thank you for you for your recent stay with us. We are happy to hear that you enjoyed your stay and that you had a chance to partake in some of the outlets that we have here at the Hotel Alex Johnson. We hope to see you again in the future!

2/10 Terrible

Krista, Gillette

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DIRTY!!! Pictures are way nicer than what you get! You must pay for parking….valet is $30 a day! We had to change rooms! Absolutely would not recommended!! Would have stayed elsewhere had it not been so late at night!
Stayed 1 night in Dec 2023
Response from Erik ~ FOM on 22 Dec 2023
On behalf of the entire staff at the Hotel Alex Johnson, I wanted to reach out and thank you for your feedback. Your comments helps us to see what we are doing right and where we can improve. Our guests comfort is at the forefront of our practices and I sincerely apologize if we fell short of your expectations.

10/10 Excellent

Diann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Erik~FOM on 22 Dec 2023
I am so glad you enjoyed your stay with us!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Erik~FOM on 22 Dec 2023
Amazing! Glad to hear your stay was great!

10/10 Excellent

Bryce

Stayed 1 night in Dec 2023
Response from Erik~FOM on 22 Dec 2023
Glad to hear you had a great stay! We look forward to your future stays also.

10/10 Excellent

Jeffry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the Thanksgiving holiday. The restaurant served an amanzing Thanksgiving meal. We really appreciated it.
Stayed 4 nights in Nov 2023
Response from Erik~FOM on 22 Dec 2023
Thank you for your stay, We look forward to your future stays also!