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Reviews of Grand Hotel Bristol Spa Resort - by R Collection Hotels

5 out of 5
Grand Hotel Bristol Spa Resort - by R Collection Hotels
Via Aurelia Orientale 369, Rapallo, GE

Reviews

8.8

Excellent

Rating 10 - Excellent. 413 out of 779 reviews" "
Rating 8 - Good. 269 out of 779 reviews" "
Rating 6 - Okay. 62 out of 779 reviews" "
Rating 4 - Poor. 25 out of 779 reviews" "
Rating 2 - Terrible. 10 out of 779 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a 5th floor room with a wonderful view. Breakfast was a good choice of fruit and cold meats/cheese. pastries etc. Omelettes available on request. Plentiful supply of hot drinks.
Stayed 7 nights in Oct 2023
Response from Riccardo Bortolotti on 27 Oct 2023
Dear Mr. Anthony,We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! We are already looking forward to welcoming back!Best regardsRiccardo BortolottiGeneral Manager

2/10 Terrible

eirik

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had booked this hotel for a treat for the wife. We were driving from Nice. However due to a rental car issue we could not make it on the day. We called expedia mid afternoon to ask if it could be cancelled and refunded. Very helpful they agreed to talk to the hotel. Hotel said they needed managers approval. So 24 hours later the manager declined and charged us full amount despite our car issues and appeal. Running a luxury hotel is just as much about customer care and friendly service as the facilites. We have been to many great places where managers and customers services have been very friendly and corteous. With this hotel and manager we are very very disapointed. Manager may well refer to booking policy but that’s beyond the point. With a single refusal to refund he has tainted an otherwise well reviewed hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fabulous. Beautiful interior and area by the pool. Staff very friendly and helpful. We loved everything. Food options very good. Easy to walk into town or get the shuttle provided by the hotel. We can't wait to return.
Response from Riccardo Bortolotti General Manager on 30 Sept 2023
Dear Mrs. Lisa, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo BortolottiGeneral Manager

6/10 Okay

Naida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful and professional
Stayed 1 night in Sep 2023
Response from Riccardo Bortolotti General Manager on 11 Sept 2023
Dear Mrs. Nadia,We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! I couldn’t be happier that the staff impressed with their helpful assistance and great service. I have passed your kind comments onto the entire team who were equally excited to hear what a great time you had. As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! We are already looking forward to welcoming back!Best regardsRiccardo BortolottiGeneral Manager

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Nagi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Renovated. Clean. Friendly staff. Good food.
Stayed 1 night in Aug 2023
Response from Riccardo Bortolotti General Manager on 29 Aug 2023
Dear Mr. NagiMany sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo BortolottiGeneral Manager

10/10 Excellent

Anton

Stayed 3 nights in Aug 2023

10/10 Excellent

Nivia

Stayed 3 nights in Aug 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location. Rapallo a short walk away with many restaurants. The hotel staff very friendly and helpful. The hotel’s two restaurants serve great food in an ideal setting looking out across the bay. Would throughly recommend.
Stayed 14 nights in Jul 2023
Response from Riccardo Bortolotti General Manager on 18 Aug 2023
Dear Mr. Ian,We would like to thank you for taking the time to provide us with your valuable feedback. We read every single word with the pleasure of knowing that we gave you an experience that reach all your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to assist you.Cordially,Riccardo BortolottiGeneral Manager

10/10 Excellent

Cara

Stayed 4 nights in Jul 2023

4/10 Poor

Anisha

Travelled with group
Disliked: Staff & service
Rooms and service were poor
Stayed 4 nights in Jul 2023

10/10 Excellent

Maclovia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amazing. Definitely will recommend
Stayed 2 nights in Jul 2023
Response from Riccardo Bortolotti General Manager on 4 Aug 2023
Dear Mr MacloviaMany sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo Bortolotti General Manager

8/10 Good

Luis R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was excellent They were friendly and very professional
Stayed 1 night in Jun 2023
Response from Riccardo Bortolotti General Manager on 13 Jul 2023
Dear Mr. AbdullahMany sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. I am thrilled to know that we have made a difference. We take great pride in ensuring our guests feel at home with us, so I am pleased that they greeted you by name and provided such excellent service. I will be more than happy to share your kind words with the team, who will be most grateful as they take pride in everything they do. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo BortolottiGeneral Manager

10/10 Excellent

Edan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Mahmood

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional view. Could have been closer to the beach and town center.
Stayed 1 night in Jun 2023
Response from Riccardo Bortolotti General Manager on 2 Jul 2023
Dear Mr. MahmoodWe'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! We are sorry thet you did not find convenient for your purposes. However, we do hope you have been able to take advantage of the great transport communications conveniently located near the hotel. We are already looking forward to welcoming back!Best regardsRiccardo BortolottiGeneral Manager

8/10 Good

Jade

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Attentive staff. Good parking. We ate in the resturant which was lovely. Pool is nice setting. Mocktail wasn’t great and was expensive for a mocktail.
Response from Riccardo Bortolotti General Manager on 25 Jun 2023
Dear Mrs. JadeWe'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! We regularly price-check comparative hotels to ensure that we charge a fair price for the quality of ingredients that we provide, so I am sorry to learn that you found our Mocktail expensive. We are already looking forward to welcoming back!Best regardsRiccardo BortolottiGeneral Manager

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and beautiful property
Response from Riccardo Bortolotti General Manager on 17 Jun 2023
Dear Mr. Hani, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo BortolottiGeneral Manager

8/10 Good

steven

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Chandra

Liked: Staff & service, property conditions & facilities
The hotel staff are extremely helpful and friendly. The views and desserts at the Le Cupole are the best in town and we really enjoyed the breakfast. We will definitely stay here again when we return with the whole family!
Stayed 1 night in May 2023
Response from Riccardo Bortolotti General Manager on 16 May 2023
Dear Mrs. Chandra Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo BortolottiGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Couldn't be happier with my one night stay. Staff almost TOO attentive as they couldn't do enough for me, it was really nice as they also remembered me and my room number when going to breakfast or into the spa. Those little details make a stay that bit nicer. Room was very nice. Great views across the bay, welcome chocolate treats and complimentary mini bar (soft drinks only). The spa is amazing. A maze almost of different rooms and 'attractions'. More than just a sauna, steam room and pool. The pool has music and some incredible paradisical drone footage on a projector. Lovely warm pool with submerged Jacuzzi beds at the end. The self service tea room was great too with loads on offer with nuts as snacks and seats to relax. Breakfast buffet was good as far as buffets go. View from the breakfast room was lovely anyway but can imagine it's incredible in better weather. Wasn't able to use the outdoor pool as it was sadly raining for most of my stay.
Stayed 1 night in Mar 2023
Response from Riccardo Bortolotti General Manager on 16 May 2023
Dear Mr. James,We would like to thank you for taking the time to provide us with your valuable feedback. We read every single word with the pleasure of knowing that we gave you an experience that reach all your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to assist you.Cordially,Riccardo BortolottiGeneral Manager

10/10 Excellent

Leon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved that we were given a room upgrade without asking.The hotel is beautiful, although a bit far from the town center.It was a 20 minute walk,5 minute cab ride.The exercise was good.We could enjoy our delicious breakfast,included, without guilt.
Stayed 13 nights in Oct 2022
Response from Riccardo Bortolotti - General Manager on 20 Dec 2022
Dear Leon,We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! We are already looking forward to welcoming back!Best regardsRiccardo

10/10 Excellent

Yudhana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy time in Rapallo.
Best thing about this hotel is the fantastic sea view. Check in was really smooth, parking very convenient and food are excellent. Staff are very helpful and the spa facilities is excellent. Should have stayed more than 2 nights here.
Stayed 2 nights in Sep 2022
Response from Riccardo Bortolotti - General Manager on 30 Sept 2022
Dear Yudhana, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo BortolottiGeneral Manager

10/10 Excellent

Liora

Stayed 1 night in Sep 2022
Response from Riccardo Bortolotti - General Manager on 30 Sept 2022
Dear Liora,thanks for your feedback!Riccardo Bortolotti General Manager

10/10 Excellent

Laura

Stayed 2 nights in Sep 2022
Response from Riccardo Bortolotti - General Manager on 30 Sept 2022
Dear Laura,thanks for your feedback!Riccardo Bortolotti General Manager

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. First class spa. Great pool. Breakfast was really really good as was lunchtime snacks. Fine dining restaurant was good albeit my wife wasn’t overly impressed with the menu options and they didn’t offer any Children’s options - I really enjoyed it though! Concierge recommended a brilliant local restaurant for sea food. Rooms were great with lovely sea views. Will be going back!
Stayed 2 nights in Aug 2022
Response from Riccardo Bortolotti - General Manager on 30 Sept 2022
Dear Simon, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo Bortolotti General Manager

8/10 Good

Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a view
Good hotel, well located and good for relaxing. Good breakfast with wonderful views as well.
Stayed 5 nights in Aug 2022
Response from Riccardo Bortolotti - General Manager on 30 Sept 2022
Dear Felipe, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo Bortolotti General Manager

10/10 Excellent

Nasim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite hotels!
Hotel is gorgeous! Views and breakfast are spectacular! They had a beautiful fruit bowl waiting in the room upon our arrival.
Stayed 1 night in Jun 2022
Response from Riccardo Bortolotti - General Manager on 30 Sept 2022
Dear Nasim, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo Bortolotti General Manager

10/10 Excellent

Ghalib

Stayed 2 nights in Aug 2022

8/10 Good

ok-chae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and facilities were nice. However, I was expecting room upgrade and one of the reason which i booked this hotel is they offer expedia vip program but they didn’t even mention about it initially. When i asked about expedia vip, only spa credit was mentioned. Our room was nice but could be bigger for 3of us…
Stayed 2 nights in Aug 2022
Response from Riccardo Bortolotti - General Manager on 14 Aug 2022
Dear Guest, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very sorry that you did not receive the upgrade you thought you would have, however the middle summer months are very high season and it is often not possible, as the VIP programme points out, to give upgrades when there are no rooms available. We hope to welcome you back in the future, and it will be our extreme pleasure to upgrade you whenever possible! Kind regards, Riccardo Bortolotti General Manager

10/10 Excellent

ALY

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very good only that you can’t order food even at room service after 11
Stayed 2 nights in Jul 2022
Response from Riccardo Bortolotti - General Manager on 14 Aug 2022
Dear Aly, We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! We are already looking forward to welcoming back! Best regards Riccardo Botolotti General Manager

8/10 Good

ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pool and views were Amazing. Rooms small and stand up shower was tiny tiny. Restaurant was booked every night but staff was great about finding outside restaurants. Breakfast was included and was good. Wide selection of items.
Stayed 2 nights in Jul 2022
Response from Riccardo Bortolotti - General Manager on 4 Aug 2022
Dear Ann, We would like to thank you for taking the time to provide us with your valuable feedback. We read every single word with the pleasure of knowing that we gave you an experience that reach all your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to assist you. Cordially, Riccardo Bortolotti General Manager

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Riccardo Bortolotti - General Manager on 14 Aug 2022
Dear Silvia, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo Bortolotti General Manager

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful, the pool and the service was nothing less than top notch, we will be back!!
Stayed 1 night in Jun 2022
Response from Riccardo Bortolotti - General Manager on 10 Jul 2022
Dear Emily, We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! We are already looking forward to welcoming back! Best regards Riccardo

10/10 Excellent

Moussa, Danville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location between Portofino and Cinque Terre but you will need train/bus or taxi to access Portofino because it’s difficult to park over there and you will need a train to go to Cinque Terre because it’s a national park you can’t access by car. Otherwise I would give the hotel a 4.5 stars and maybe 5 stars. Get a sea view if you can . Loved the pool with sea view and the highlight was breakfast at the restaurant terrace with the view. Staff very friendly and helpful, definitely Would stay there again.
Stayed 2 nights in Jun 2022
Response from Riccardo Bortolotti - General Manager on 4 Jul 2022
Dear Moussa, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo Bortolotti General Manager

10/10 Excellent

eleni, chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was simply amazing. This hotel should absolutely be a five star hotel. From the grand lobby overlooking the pool and sea, the fluffy bathrobes and towels, the inviting pool, welcome drinks, splendid breakfast to the excellent hotel staff. We absolutely loved this hotel and we travel everywhere! The only advice we have is to make a reservation for the top floor restaurant ahead since the ambience is beautiful. It was booked when we arrived but the concierge booked us at a wonderful restaurant in the charming town. It is a 15 min walk along a pretty path. Unfortunately we didn’t use the spa so can’t comment. Lastly the room was simple but elegant with a small veranda/terrace with a stunning. This hotel ranks now as one of my favorite hidden gems in the world!
Stayed 2 nights in Jun 2022
Response from Riccardo Bortolotti - General Manager on 20 Jun 2022
Dear Eleni, What an AMAZING review!! We would like to THANK YOU for every single word of your feedback!! We hope to see you soon at the Grand Hotel Bristol! With my best regards, Riccardo Bortolotti General Manager

10/10 Excellent

trang

Liked: Cleanliness, amenities, property conditions & facilities
Love staying this hotel so much
Stayed 1 night in Jun 2022
Response from Riccardo Bortolotti - General Manager on 16 Jun 2022
Dear trang, Many sincere thanks for your kind review and recommendation to the Grand Hotel Bristol Resort&Spa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Riccardo Bortolotti - General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a perfect spot on Italian Riviera
Stayed 7 nights in May 2022
Response from Riccardo Bortolotti - General Manager on 16 Jun 2022
Dear guest, We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your amazing feedback! As we strive to provide memorable experiences for our guests, it is wonderful to hear that we succeeded with you! We are already looking forward to welcoming back! Best regards Riccardo

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel, very much a 5* experience. The Spa and rooftop restaurant are well worth a visit. There is a nice walk along the coast line to get to the local town. We were disappointed to be told upon check-in that the rooftop restaurant was already fully booked on the night we wanted to go. We should have been given the option to book earlier. Cleaning staff don't respect the do not disturb light. On all days they entered the room whilst we were at breakfast and made us wait to enter once we returned. All in all these 2 items did not bother us much on the trip
Stayed 3 nights in Apr 2022
Response from Riccardo Bortolotti - General Manager on 16 Jun 2022
Dear Patrick, We'd like to extend a big thank you for choosing the Grand Hotel Bristol Resort&Spa, as well as for your feedback! I will share every precious words with the manager team. Best regards Riccardo

10/10 Excellent

Gabi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from SDB on 30 Nov 2021
Thanks for staying with us. We are pleased that you had an enjoyable stay with us and that you enjoy our wonderful staff and service. We look forward to welcoming you soon back and wish you all the best. Silvestro De Bolfo General Manager

8/10 Good

sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The right combo for right romantic location
Wonderful stay, very pleasant and helpful staff, special mention to the waiter Miguel, going the extra miles to make our dinner and breakfast a breeze. The view, the location, the restaurant, the staff, the services… excellent classy comfort and chic, all in one place, will visit again for sure.
Stayed 1 night in Sep 2021
Response from SDB on 28 Sept 2021
Thank you so much for such a wonderful review. We are very appreciate your comment and to learn you had a great stay with us. We will looking forward to see you and your family at The BRISTOL very soon. Best regards, Silvestro De Bolfo General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good pool. Quiet, comfortable room with nice view of the sea. The walk along the beach to the town was not too far (about 15 minutes) and very pleasant, would definitely stay there again.
Stayed 2 nights in Sep 2021
Response from SDB on 18 Sept 2021
Thank you very much for the excellent review which gratifies us all. Silvestro De Bolfo Manager

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical & stylish
Very nice hotel, with beautiful sea view and nice big pool. Top service. God value for money
Stayed 1 night in Aug 2021
Response from SDB on 4 Sept 2021
Thank you very much for your nice review but didn't we deserve a 10? Silvestro de Bolfo Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful - very nice - we just stopped for 1 night on the way through but would definitely go back.
Stayed 1 night in Aug 2021
Response from SDB on 10 Aug 2021
Thank you so much for your very appreciated words. Silvestro De Bolfo Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a beautiful view of the ocean as it is up on a hill. The restaurant and pool are beautifully located in range of this wonderful view! Rooms are nice, simple. The staff has been wonderful and kind. A few things I was surprised to see missing at this hotel were; complimentary wifi, a gym, and a complimentary bottle of water! (The mini bar is stocked with waters for charge)
Stayed 2 nights in Jul 2021
Response from SDB on 25 Jul 2021
Thank you very much for being our Guest, we will consider your notes regarding your expectations of complimentary amenities and we are sorry that you did not receive the passwrod for wi fi which is free for all our guests. Very best regards. Silvestro De Bolfo - Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

JOHN R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2020
Response from SDB on 23 Sept 2020
Dear John, thank you so much! Silvestro de Bolfo - Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from SDB on 6 Sept 2020
Tip Top Review! Vielen Dank. Silvestro De Bolfo - Manager.

8/10 Good

Kyle, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had amazing views of Rapallo and was a 15/20 minute walk into town if you wanted to see what was around. The hotel has great parking facilities which was obviously an appeal for lots of people as the car park was busy. We didn't have time to eat at the restaurant in the hotel but it did look great when we stopped by for a drink. The staff were very nice. We had to leave early in the morning for a flight and they had prepared a huge breakfast for us which was greatly appreciated.
Stayed 1 night in Aug 2020
Response from SDB on 27 Aug 2020
Thank you very much Kyle. We hope to welcome you soon again. Silvestro De Bolfo - Manager

6/10 Okay

Rachel

Stayed 1 night in Aug 2020
Response from SDB on 22 Aug 2020
Thankl you for your review. Best Regards. Silvestro De Bolfo - Manager