Search Resorts in Rancho Santa Fe

"The run was very unkept the floors made my feet black. In the closet there were piles of dead roaches, in the sink before we even put our stuff down in the bathroom there was hair shavings everywhere. There was rust on the showerhead and drains. The room had a very foul smell. It smelled like someone’s dirty clothes was all over the room at some point. Period other than that, the staff was very friendly very accommodating, but it was extremely uncomfortable. I’m really glad that I brought my own comforter to sleep on and had sandals."

"Checkin was a nightmare! 2 hours in line is unacceptable. No compensation for losing 2 hours of vacation time. No blender in the room but the staff brought me one very quickly. Tv remote would not always work. Reported it to the front desk after several hours someone came to fix it but it still gave us problems. Phone in room did not work. Had to walk to the front desk for help. Never fixed. They put us in an ADA compliant room when we did not need it. I told them they should have asked me first as maybe someone actually needed it. They responded they can’t ask and they can’t tell me that I am being out there. This is ridiculous. If someone really needed that room, it should not be wasted on someone who doesn’t need or want it. No shower door so water gets everywhere in the bathroom. The gym was nice! Much Larger than most resort gyms, lap pool a plus. Couldn’t call for a ride so had to walk a lot to get to places. Pool towels not available at every pool and they are heavily guarded when present. Not my first choice resort. It was better when owned by Welk, now owned by Hyatt. So sad to see the resort take a dive in quality. "

"El lugar es hermoso, la vista desde mi habiracion fue preciosa"

"The pool wasn’t heated the first day we were there which sucked cause that’s why we like to stay there and the air conditioner in our room was broken for the first 2 days and dripped water everywhere and soaked the whole floor on that side of the bed. We have stayed here multiple times but this time was not great. "

"The bathrooms needs more upkeep "

"Positives: Beautiful room, beautiful area, beautiful pools and hot tubs. Cleaning services were very responsive and did a great job. Negatives: AC didn't work, but it did provide white noise to drown out my family's snoring. Shower leaked water out and we did our best to have towels down to minimize any damage. Pool was cold during the 4 days we were there. Because of that the hot tubs were over used and needed more cleaning. "

"It’s old and run down "

"If tranquility is what you looking for i would say this is not the place..this is a party hotel so if thats what you looking for then this is the place"

"It's was great location for my family vacation. Hasbi and sweet blonde lady working evening shift (can’t remember her name) was very polite and help. "