Exterior

Reviews of Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 271 out of 505 reviews" "
Rating 8 - Good. 137 out of 505 reviews" "
Rating 6 - Okay. 54 out of 505 reviews" "
Rating 4 - Poor. 19 out of 505 reviews" "
Rating 2 - Terrible. 24 out of 505 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Prem on 11 Mar 2024
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.

6/10 Okay

Celina Marie

Liked: Staff & service
Disliked: Property conditions & facilities
Property is older and currently being remodeled. First room I was given smelled like cigarettes. I informed management and they apologized and gave me a new room. Staff is kind and maid service daily, which is nice for the three day stay I had. Close to downtown and everything.
Stayed 3 nights in Mar 2024
Response from Prem on 11 Mar 2024
We are sorry for any inconvenience that had occurred during your stay and we want to Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and took care of all our needs.
Stayed 2 nights in Mar 2024
Response from Prem on 4 Mar 2024
Thank you for your feedback and Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.

10/10 Excellent

Vers

Stayed 2 nights in Feb 2024
Response from Prem on 27 Feb 2024
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Feb 2024
Response from Prem on 26 Feb 2024
Thank You for choosing to stay with the Holiday Inn Express & Suites NE Medical Center. We can not wait to welcome you back.

10/10 Excellent

Nancy

Liked: Staff & service, property conditions & facilities
Room was clean, check in was easy, and convenient location. Staff was friendly.
Stayed 1 night in Feb 2024
Response from Prem on 23 Feb 2024
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center. We can not wait to welcome you back.

10/10 Excellent

Taleiah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed quick stay
Stayed 2 nights in Feb 2024
Response from prem on 23 Feb 2024
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center. We can not wait to welcome you back.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was way above average.
Response from Prem on 22 Feb 2024
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.

8/10 Good

Carol

Stayed 1 night in Feb 2024
Response from Prem on 22 Mar 2024
Thank you for your feedback and Thank for choosing to stay with the Holiday Inn Express & Suites. We apologize for any inconvenience you experienced during our renovation.

4/10 Poor

Teniqua S

Travelled with family and small children
Disliked: Property conditions & facilities
The outside of the property is not as clean as it looks in the picture. The area that the property is in is not in a nice area.
Stayed 1 night in Feb 2024
Response from Prem on 17 Feb 2024
We are sorry for the experience that you had, we are currently going under renovation. Hopefully you can give us another chance.Thank You.

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from Prem on 22 Mar 2024
Thank you for your feedback and Thank for choosing to stay with the Holiday Inn Express & Suites. We apologize for any inconvenience you experienced during our renovation.

6/10 Okay

vickie

Liked: Staff & service
Disliked: Property conditions & facilities
Musty smell and needs to be renovated
Stayed 3 nights in Feb 2024
Response from Prem on 17 Feb 2024
Thank you for choosing to stay with the Holiday Inn Express NE Medical Center.

10/10 Excellent

Penny, Oviedo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Prem on 15 Feb 2024
Thank You for stay with us.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Feb 2024
Response from Prem on 12 Feb 2024
Thank You for staying with the Holiday Inn Express & Suites NE Medical Center.

6/10 Okay

Jon-James

Stayed 1 night in Feb 2024
Response from Prem on 22 Mar 2024
Thank you for your feedback and Thank for choosing to stay with the Holiday Inn Express & Suites. We apologize for any inconvenience you experienced during our renovation.

10/10 Excellent

Ulrich

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
convenient location, friendly staff
Stayed 1 night in Feb 2024
Response from Prem on 6 Feb 2024
Thank You Ulrich for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.

10/10 Excellent

Donnette

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I am here visiting my mom, she’s in the hospital. I love that the hotel is very close to the hospital she’s in. I love the decor here & the front desk member Jami has been wonderful to us. Thank you so much Jami! Also, I traveled in from DC and was able to check in earlier than the normal check in time so that was a huge plus for us ❤️
Stayed 1 night in Feb 2024
Response from Prem on 6 Feb 2024
Thank you Donnette for choosing to stay at the Holiday Inn Express & Suites NE Medical Center.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great and it only 10 min away from the Raleigh Convention Center.
Stayed 3 nights in Jan 2024
Response from Prem on 15 Jan 2024
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center

6/10 Okay

SONYA

Stayed 1 night in Jan 2024
Response from Prem on 11 Jan 2024
Thank you for choosing to stay with the Holiday Inn Express NE Medical Center.

10/10 Excellent

Jane

Stayed 1 night in Jan 2024
Response from Prem on 11 Jan 2024
Thank you for choosing to stay with the Holiday Inn Express NE Medical Center.

10/10 Excellent

Cherese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Prem on 27 Dec 2023
Thank you for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.

10/10 Excellent

Yesenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Prem on 22 Dec 2023
Thank You for your feedback and we can not wait to welcome you back.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Welcoming Clean Well appointed
Stayed 1 night in Dec 2023
Response from Prem on 22 Dec 2023
Thank you for your feedback and we can not wait to welcome you back.

6/10 Okay

David

Business traveller, Travelled with partner
Liked: Staff & service
Scary area. Parking is insane. Work trucks and vans everywhere. Police at shopping center across the street. A lot of people walking around with shopping carts.
Stayed 1 night in Dec 2023
Response from Prem on 13 Dec 2023
Thank You for choosing to stay with the Holiday Inn Express & Suites NE Medical Center.We appreciate your feedback in this matter.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The only reason I gave 4 on the condition was because the couch in the room had a rip in the fabric. The staff was great, very comfortable room and quiet.
Stayed 1 night in Nov 2023
Response from Eva on 15 Nov 2023
Thankyou for the review, and as hotel we apologies for the mistake and will work on to fix it asap. Give us the chance for your hospitality once again and we will try our best to make your stay special

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Eva on 15 Nov 2023
Thankyou for the Review on our hotel. This gives us more values to work efficiently and make your and others stay as best as we can

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Desk staff was excellent. Room was clean and quiet. Easy parking and close to dining. This place is close to Walnut Creek.
Stayed 1 night in Oct 2023
Response from Eva on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Raleigh NE Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Eva on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Raleigh NE Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Isael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Eva on 17 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Raleigh NE Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Daren

Travelled with partner
4 star accomodations
Stayed 1 night in Sep 2023
Response from Eva on 30 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Raleigh NE Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Joseph

Liked: Property conditions & facilities
Disliked: Staff & service
The front desk guy was gone for like an hr i couldnt check in and had to stay outside the premises till he got back
Stayed 1 night in Sep 2023
Response from Eva on 25 Sept 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Eva on 19 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Gail

Stayed 1 night in Sep 2023
Response from Eva on 19 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eva on 16 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Eva on 15 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man who checked us in today was so wonderful. Especially to my kids. They have been talking about the man several times this evening because he gave them a treat. That was really thoughtful of him.
Stayed 1 night in Sep 2023
Response from Eva on 11 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Cordelia

Stayed 1 night in Sep 2023
Response from Eva on 11 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great trip. The only negative was that the pool was closed.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. sorry about the pool sometimes it out of control

6/10 Okay

Gloria

Liked: Cleanliness, staff & service
We had a great stay everything was nice and clean.
Stayed 1 night in Sep 2023
Response from Eva on 5 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Eva on 5 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Ashley

Stayed 1 night in Sep 2023
Response from Eva on 5 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Eva on 5 Sept 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Eva on 31 Aug 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

Brigette

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We were kept up all night by people being loud
Stayed 1 night in Aug 2023
Response from Eva on 28 Aug 2023
Thank you for staying with us sorry about any noises from other guest not for sure what happen I'm looking in to that

2/10 Terrible

Eric

Travelled with family
Disliked: Property conditions & facilities
Hotels didn't even warn us
Stay was not what was expected. The pool was closed with no warning on your site or theirs. Came here for a birthday to swim
Stayed 1 night in Aug 2023
Response from Eva on 26 Aug 2023
. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. My pool one one day to the other out of my control but once we do apologize

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities
Quick convenient check in with friendly staff and a clean room!
Stayed 1 night in Aug 2023
Response from Eva on 21 Aug 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. We try all we can to keep the rooms clean for our guest

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great shower pressure and AC. Front desk prepared for influx of concert goers and very friendly
Stayed 1 night in Aug 2023
Response from Eva on 15 Aug 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The hotle was nice and clean and fresh looking un like a super 8 i stayed at last year.
Stayed 1 night in Aug 2023
Response from Eva on 10 Aug 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind, friendly woman checked us in. She was chummy with me and my son and his friend. Appreciate the warm welcome to Raleigh!
Stayed 1 night in Aug 2023
Response from Eva on 10 Aug 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Its a newer hotel
Stayed 1 night in Jul 2023
Response from Eva on 8 Aug 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.