I check-in and gave my SPG email, hotel staff checked and said did not have the SPG member email.
After I checked my own email, I called from my room to operator, wanting to talk to the hotel about my SPG member, nobody called me back. No free wifi provided, even though I am the SPG member.
Comment from Hotel Management
22-Jul-2017 by Sheraton, Hotel Management
We are extremely sorry that you had a not so good experience, please accept our sincere apologies. We request you to provide us with your booking details in order to have the same looked into.