Av. Amazonas N23-44 y Veintimilla, Quito, Pichincha
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Property was located near shopping and restaurants that were in walking distance.
Friendly staff.
Barrington
Stayed 4 nights in Jan 2024
Response from Hotel Reina Isabel on 20 Feb 2024
Dear Mr. BarringtonThank you so much for your preference, is so much important for us your comments and recommendations. We really hope to serve you again
We always have a good time at the hotel but I recommend change the detergent or use a better bleach. The towels don’t have a good smells
Luis R.
Stayed 3 nights in Nov 2023
Response from Best Regards, on 20 Dec 2023
Dear. Luis, Thanks a lot for you visit and comment, we are glad you enjoyed your stay with us. Also thank you for you suggetions, it help us improve as much as we can.
This was an amazing hotel I loved how secure I felt. I would come here again it was so clean and affordable price. Definitely come here if you're a solo traveller or just a
Skeptical American like me.skeptical
Saverion
Stayed 1 night in Aug 2023
Response from Reina Isabel Hotel on 13 Oct 2023
Dear. SaverionThanks a lot for you visit, we are glad you enjoyed your stay with us.We hope you are coming back soonBest Regards,
10/10 Excellent
Ivonne
25 Sept 2023
Ivonne
Stayed 7 nights in Sep 2023
Response from Hotel Reina Isabel on 17 Oct 2023
Estimada IvonneMuchas gracias por tu visita y preferenciaSaludos Cordiales,
6/10 Okay
Esteban, Miami
24 Sept 2023
Esteban
Stayed 1 night in Sep 2023
Response from Hotel Reina Isabel on 17 Oct 2023
Estimado EstebanAgradecemos su visita y preferenciaSaludos Cordiales,
Professional staff, cleaning was great! Rooms were high end and cutting edge. It was very accommodating and helpful
Breakfast in the morning was to bland—needed much more variety!
Khaldoun
Stayed 4 nights in Aug 2023
Response from Reina Isabel Hotel on 14 Aug 2023
Dear. KhaldounThanks a lot for your visit and comment. We are glad you enjoyed your stay with us. We hope you are coming back soon!Best Regards,
I had a pleasant 10 night stay at this hotel. I feel that what I received in terms of service, quality of the accommodation and the facilities (I used the gym most days) represented excellent value when compared to other properties in the city.
The continental breakfast buffet was very good and staffed by consistently attentive and efficient staff.
I would recommend this hotel without hesitation, and would definitely return here.
Dr Carl
Stayed 10 nights in Jul 2023
Response from Reina Isabel Hiotel on 28 Jul 2023
Dear. Dr. CarlThanks a lot for your visit and comment, we are glad you enjoyed your stay with us. We hope you are coming back soon!Best Regards,
Estimada Concepción:Muchas gracias por su preferencia, es muy importante para nosotros el conocer su experiencia de hospedaje, cada día nos esforzamos por mejorar y asegurarnos en seguir cumpliendo con sus expectativas. Esperamos nos visite pronto nuevamente
I have stayed a few times at Reina Isabel and will go back again. It's very clean and comfortable, has a great location, all the staff are friendly, and the breakfast is great too!
Hilary
Stayed 2 nights in Apr 2023
Response from Hotel Reina Isabel on 8 May 2023
Dear. HillayThanks a lot for your visit and comment, we are glad you enjoyed your stay with usBest Regards,
Was a little noisy with noise from street
Some shower heads need holes cleaned so water can come out of all holes otherwise not enough water.
Lifts you could hear as they went up and down
Super nice, friendly and helpful staff - this was the best part 😊
Breakfast was also nice along with the staff
Verified traveller
Stayed 3 nights in Apr 2023
Response from Hotel Reina Isabel on 3 May 2023
Dear. GuestThanks a lot for you visit and comment, we are glad you enjoyed your stay with us. Also thank you for you suggetions, it help us improve as much as we can.
This hotel was very modern and clean. The staff was very friendly and the service was excellent. It has a great view of the city. The breakfast was very good and there was many options to choose from.
Ariel
Stayed 1 night in Apr 2023
Response from Reina Isabel Hotel on 2 May 2023
Dear. ArielThanks a lot for your visit and comment, we are glad you enjoyed your stay with us, we hope to see you soon!Best Regards,
Dear. JoelThanks a lot for your visit and comments, we hope you are coming back soonBest Regards,
2/10 Terrible
Silvana
2 Apr 2023
Machine sounded ever 3 minutes in the room all night. Probably a water pump. They did not offer a free change and when I checked out, no mention of the complaint made.
Silvana
Stayed 1 night in Mar 2023
Response from Hotel Reina Isabel on 3 Apr 2023
Dear SilvanaWe thank you for taking your time to leave us a comment, for us it is important to always know the options and suggestions of each of our clients. We will immediately verify what could have happenedBest regards,Reina Isabel Hotel
Its a decent mid-range full service hotel with a restaurant. Staff is very helpful and attentive. It’s in an area that’s rough after dark but there’s a guard 24/7 and the staff is very protective. Nice hotel, clean and mid-update. No complaints.
Lyn
Stayed 1 night in Mar 2023
Response from Reina Isabel Hotel on 17 Mar 2023
Dear. LynThanks a lot for your visit and nice comment, we are glad you enjoyed your stay with us, we hope you are coming back soon!Best Regards,
Staff was friendly and helpful. The breakfast buffet was good. And they had a large fully equipped gym. Overall I found it to be a great hotel and great value for the money.
Jack
Stayed 1 night in Mar 2023
Response from Hotel Reina Isabel on 13 Mar 2023
Dear. JackThank you for your visit and your comment, we are glad you enjoyed your stay with us.Best Regards,
Modern and upscale hotel, large rooms with a jacuzzi tub for 2. The 2 free drinks offered were gin and tonic only, the guy made them with gin and water and they were undrinkable. The included continental breakfast was good with pastries, toast, cheese, coldcuts, scrambled eggs, cereals, fresh juices.
tim
Stayed 2 nights in Feb 2023
Response from Hotel Reina Isabel on 2 Mar 2023
Dear. TimThank you for your visit and comment, it helps us improve as much as we can, we hope you are coming back soon!Best Regards,
I had stayed at this hotel ten nights during the last trip and ten nights during this trip. Staff are just amazing, helpful and speak English fluently. The location of the hotel is perfect and safe. Internet speed is a bit low and unfortunately standard rooms don't have A/C. If you prefer a cooler room then don't book a standard room.
Pirooz
Stayed 4 nights in Feb 2023
Response from Hotel Reina Isabel on 25 Feb 2023
Dear. PiroozThank you so much for you visit and comment, we are glad you enjoyed your stay with us, we hope you are coming back soon!Best Regards,
Very clean hotel & room. Shower fantastic with strong water stream & hot water. Bed extremely hard. Side sleeping caused hip bone soreness. A lot of turning was necessary. Staff excellent.
Restaurant food average.
Had free room upgrade but not given any VIP extras, etc.
LAUREL
Stayed 6 nights in Feb 2023
Response from Reina Isabel Hotel on 22 Feb 2023
Dear. LaurelThanks a lot for your visit and comment, we hope you are coming back soon!Best Regards,
A bit of a trek from the airport but close by taxi to the main centre for tourism. Pleased by the amenities and Expedia partnership for perks. Would definitely stay here again and recommend to others.
Kristina
Response from Reina Isabel Hotel on 14 Feb 2023
Dear. KristinaThanks a lot for your visit, we are glad you enjoyed your stay with us. We hope you are coming back soon!Best Regards,
The hotel is centrally located to many attractions. The staff is very nice and accommodating. The suite 413 is a very nice one, big enough for 2 people , we never used the dining room area. The shower even though the water leak outside is extremely relaxing after a long walking day. The only improvement that the room needs is the mattress of the bed, I had to leave the cover duvet on and cover myself with a simple bed sheet ; which was fine since the weather was perfect. In regards of the noisy neighborhood, this is not true at all, indeed was so quite at night that we were surprised. I truly recommend this hotel and would stay again !!!
Radames
Stayed 6 nights in Dec 2022
Response from Reina Isabel Hotel on 6 Jan 2023
Dear. Mr. RadamesThank you so much for your visit and your nice comment, we are glad you enjoyed your stay with us, thanks a lot for you recomendation, we hope you are coming soon!Best Regards,