Hallway

Reviews of Hotel Reina Isabel

3.5 out of 5
Hotel Reina Isabel
Av. Amazonas N23-44 y Veintimilla, Quito, Pichincha

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cristhian Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Feb 2024
Response from Hotel Reina Isabel on 26 Feb 2024
Estimado Cristhian Muchas gracias por su opinión, para nosotros es muy importante conocer su experiencia. Esperamos poder servirle nuevamente

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centralized
Response from Hotel Reina Isabel on 20 Feb 2024
Estimado Sr. MarvinGracias por su preferencia, es muy importante para nosotros el conocer su retroalimentación. Esperamos poder servirle nuevamente

10/10 Excellent

oren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet big
Stayed 2 nights in Feb 2024
Response from Hotel Reina Isabel on 20 Feb 2024
Dear OrenThak you so much for your preference. we really hope to serve you soon

8/10 Good

Silvio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk really nice and helpful. Room with lots of space. The hotel is very centrally located.
Response from Hotel Reina Isabel on 20 Feb 2024
Dear SilvioThak you for your preference. For us is so much important your opinion. We really hope to see you again

10/10 Excellent

Barrington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was located near shopping and restaurants that were in walking distance. Friendly staff.
Stayed 4 nights in Jan 2024
Response from Hotel Reina Isabel on 20 Feb 2024
Dear Mr. BarringtonThank you so much for your preference, is so much important for us your comments and recommendations. We really hope to serve you again

10/10 Excellent

Luis R.

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
We always have a good time at the hotel but I recommend change the detergent or use a better bleach. The towels don’t have a good smells
Stayed 3 nights in Nov 2023
Response from Best Regards, on 20 Dec 2023
Dear. Luis, Thanks a lot for you visit and comment, we are glad you enjoyed your stay with us. Also thank you for you suggetions, it help us improve as much as we can.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Nov 2023
Response from Hotel Reina Isabel on 28 Nov 2023
Dear ErickThank you for your preference!!We hope to serve you again

8/10 Good

stephen, yorktown heights

Stayed 3 nights in Nov 2023
Response from Best Regards, on 20 Dec 2023
Dear Stephen, Thank you for your preference!!We hope to serve you again

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommand this hotel anytime. Good staff good safety good parking good room
Stayed 7 nights in Nov 2023
Response from Hotel Reina Isabel on 17 Nov 2023
Dear FredericThank you so much for your comments there are so much grateful us. We really hope to see you againRegardsHotel Reina Isabel

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Reina Isabel on 6 Nov 2023
Muchas gracias por su preferencia

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso hotel. Excelente ubicación.
Stayed 2 nights in Oct 2023
Response from Hotel Reina Isabel on 31 Oct 2023
Estimada HildaMuchas gracias por su visita, esperamos verle pronto!Saludos Cordiales

10/10 Excellent

Juan C, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little noisy the street
Stayed 4 nights in Oct 2023
Response from Hotel Reina Isabel on 26 Oct 2023
Dear. JuanThanks a lot for your visit.

10/10 Excellent

Saverion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American traveller
This was an amazing hotel I loved how secure I felt. I would come here again it was so clean and affordable price. Definitely come here if you're a solo traveller or just a Skeptical American like me.skeptical
Stayed 1 night in Aug 2023
Response from Reina Isabel Hotel on 13 Oct 2023
Dear. SaverionThanks a lot for you visit, we are glad you enjoyed your stay with us.We hope you are coming back soonBest Regards,

10/10 Excellent

Ivonne

Stayed 7 nights in Sep 2023
Response from Hotel Reina Isabel on 17 Oct 2023
Estimada IvonneMuchas gracias por tu visita y preferenciaSaludos Cordiales,

6/10 Okay

Esteban, Miami

Stayed 1 night in Sep 2023
Response from Hotel Reina Isabel on 17 Oct 2023
Estimado EstebanAgradecemos su visita y preferenciaSaludos Cordiales,

8/10 Good

Khaldoun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Reina Isabel Hotel on 27 Oct 2023
Dear. KhaldounThanks for your visit, we hope you are coming back soon!Best Regards,

10/10 Excellent

Alex

Stayed 1 night in Sep 2023
Response from Hotel Reina Isabel on 13 Oct 2023
Estimado AlexMuchas gracias por su visita, le esperamos pronto de regresoSaludos Cordiales,Hotel Reina Isabel

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Hotel Reina Isabel on 6 Sept 2023
Estimada JanetAgradecemos su preferencia, esperamos verle prontoSaludos Cordiales,

10/10 Excellent

Melina

Stayed 7 nights in Aug 2023
Response from Hotel Reina Isabel on 19 Sept 2023
Estimada MelinaMuchas gracias por su visita, siempre es un gusto servirleSaludos Cordiales,

10/10 Excellent

Khaldoun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, cleaning was great! Rooms were high end and cutting edge. It was very accommodating and helpful Breakfast in the morning was to bland—needed much more variety!
Stayed 4 nights in Aug 2023
Response from Reina Isabel Hotel on 14 Aug 2023
Dear. KhaldounThanks a lot for your visit and comment. We are glad you enjoyed your stay with us. We hope you are coming back soon!Best Regards,

10/10 Excellent

Dr Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant 10 night stay at this hotel. I feel that what I received in terms of service, quality of the accommodation and the facilities (I used the gym most days) represented excellent value when compared to other properties in the city. The continental breakfast buffet was very good and staffed by consistently attentive and efficient staff. I would recommend this hotel without hesitation, and would definitely return here.
Stayed 10 nights in Jul 2023
Response from Reina Isabel Hiotel on 28 Jul 2023
Dear. Dr. CarlThanks a lot for your visit and comment, we are glad you enjoyed your stay with us. We hope you are coming back soon!Best Regards,

8/10 Good

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Hotel Reina Isabel on 24 Jul 2023
Estimada Concepción:Muchas gracias por su preferencia, es muy importante para nosotros el conocer su experiencia de hospedaje, cada día nos esforzamos por mejorar y asegurarnos en seguir cumpliendo con sus expectativas. Esperamos nos visite pronto nuevamente

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Reina Isabel Hotel on 29 May 2023
Dear. HilaryThanks a lot for you visit, we hope you are coming back soon!Best Regards,

10/10 Excellent

Hilary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Reina Isabel
I have stayed a few times at Reina Isabel and will go back again. It's very clean and comfortable, has a great location, all the staff are friendly, and the breakfast is great too!
Stayed 2 nights in Apr 2023
Response from Hotel Reina Isabel on 8 May 2023
Dear. HillayThanks a lot for your visit and comment, we are glad you enjoyed your stay with usBest Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, Great staff.
Was a little noisy with noise from street Some shower heads need holes cleaned so water can come out of all holes otherwise not enough water. Lifts you could hear as they went up and down Super nice, friendly and helpful staff - this was the best part 😊 Breakfast was also nice along with the staff
Stayed 3 nights in Apr 2023
Response from Hotel Reina Isabel on 3 May 2023
Dear. GuestThanks a lot for you visit and comment, we are glad you enjoyed your stay with us. Also thank you for you suggetions, it help us improve as much as we can.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very modern and clean. The staff was very friendly and the service was excellent. It has a great view of the city. The breakfast was very good and there was many options to choose from.
Stayed 1 night in Apr 2023
Response from Reina Isabel Hotel on 2 May 2023
Dear. ArielThanks a lot for your visit and comment, we are glad you enjoyed your stay with us, we hope to see you soon!Best Regards,

10/10 Excellent

Eliangela, Doral

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a private driver and security called Pedro who gave a great service to us. ask for Pedro the private security and driver.
Stayed 4 nights in Apr 2023
Response from Hotel Reina Isabel on 12 Apr 2023
Dear. JoelThanks a lot for your visit and comment, we hope you are coming back soonBest Regards,

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel, staff, and location.
Stayed 7 nights in Mar 2023
Response from Hotel Reina Isabel on 12 Apr 2023
Dear. JoelThanks a lot for your visit and comments, we hope you are coming back soonBest Regards,

2/10 Terrible

Silvana

Machine sounded ever 3 minutes in the room all night. Probably a water pump. They did not offer a free change and when I checked out, no mention of the complaint made.
Stayed 1 night in Mar 2023
Response from Hotel Reina Isabel on 3 Apr 2023
Dear SilvanaWe thank you for taking your time to leave us a comment, for us it is important to always know the options and suggestions of each of our clients. We will immediately verify what could have happenedBest regards,Reina Isabel Hotel

6/10 Okay

Ann

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Hotel Reina Isabel on 6 Apr 2023
Dear. AnnThanks a lot for your visit Best Regards,

10/10 Excellent

Lyn, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Its a decent mid-range full service hotel with a restaurant. Staff is very helpful and attentive. It’s in an area that’s rough after dark but there’s a guard 24/7 and the staff is very protective. Nice hotel, clean and mid-update. No complaints.
Stayed 1 night in Mar 2023
Response from Reina Isabel Hotel on 17 Mar 2023
Dear. LynThanks a lot for your visit and nice comment, we are glad you enjoyed your stay with us, we hope you are coming back soon!Best Regards,

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The breakfast buffet was good. And they had a large fully equipped gym. Overall I found it to be a great hotel and great value for the money.
Stayed 1 night in Mar 2023
Response from Hotel Reina Isabel on 13 Mar 2023
Dear. JackThank you for your visit and your comment, we are glad you enjoyed your stay with us.Best Regards,

10/10 Excellent

Jack

Liked: Cleanliness, amenities, property conditions & facilities
The staff was a pleasure to deal with the buffet breakfast was good and the gym was very well equipped
Stayed 8 nights in Mar 2023
Response from Hotel Reina Isabel on 10 Mar 2023
Dear. JackThanks a lot for your visit and comment, we hope you are coming back soon!Best Regards,

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Hotel Reina Isabel on 27 Mar 2023
Estimado RobinMuchas gracias por su visita y preferencia, esperamos verle prontoSaludos Cordiales,

10/10 Excellent

Lyn, Cincinnati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel Reina Isabel on 27 Mar 2023
Estimado LynAgradecemos su visita, fue un placer servirleSaludos Cordiales,

10/10 Excellent

tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and upscale hotel, large rooms with a jacuzzi tub for 2. The 2 free drinks offered were gin and tonic only, the guy made them with gin and water and they were undrinkable. The included continental breakfast was good with pastries, toast, cheese, coldcuts, scrambled eggs, cereals, fresh juices.
Stayed 2 nights in Feb 2023
Response from Hotel Reina Isabel on 2 Mar 2023
Dear. TimThank you for your visit and comment, it helps us improve as much as we can, we hope you are coming back soon!Best Regards,

10/10 Excellent

David, Oviedo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a bit simple but good. Fresh squeezed orange juice every morning was super. The room was spacious and comfortable.
Stayed 5 nights in Feb 2023
Response from re on 28 Feb 2023
Dear. DavidThanks a lot for your visit and comment, we are glad you enjoyed your stay with us.Best Regards,Reina Isabel Hotel

10/10 Excellent

Pirooz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing
I had stayed at this hotel ten nights during the last trip and ten nights during this trip. Staff are just amazing, helpful and speak English fluently. The location of the hotel is perfect and safe. Internet speed is a bit low and unfortunately standard rooms don't have A/C. If you prefer a cooler room then don't book a standard room.
Stayed 4 nights in Feb 2023
Response from Hotel Reina Isabel on 25 Feb 2023
Dear. PiroozThank you so much for you visit and comment, we are glad you enjoyed your stay with us, we hope you are coming back soon!Best Regards,

8/10 Good

LAUREL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel & room. Shower fantastic with strong water stream & hot water. Bed extremely hard. Side sleeping caused hip bone soreness. A lot of turning was necessary. Staff excellent. Restaurant food average. Had free room upgrade but not given any VIP extras, etc.
Stayed 6 nights in Feb 2023
Response from Reina Isabel Hotel on 22 Feb 2023
Dear. LaurelThanks a lot for your visit and comment, we hope you are coming back soon!Best Regards,

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a trek from the airport but close by taxi to the main centre for tourism. Pleased by the amenities and Expedia partnership for perks. Would definitely stay here again and recommend to others.
Response from Reina Isabel Hotel on 14 Feb 2023
Dear. KristinaThanks a lot for your visit, we are glad you enjoyed your stay with us. We hope you are coming back soon!Best Regards,

10/10 Excellent

Lorilouz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, great staff, very clean!
Stayed 1 night in Jan 2023
Response from Reina Isabel Hotel on 25 Jan 2023
Thanks a lot for your visit and comment, we hope you are coming back soon!Best Regards,Reina Isabel Hotel

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Amazing team running the show. The most helpful front desk team ever met.
Response from Reina Isabel Hiotel on 11 Jan 2023
Dear. SachidanandThank you so much for your visit and nice comments, we hope you are coming back soon!Best Regards,

10/10 Excellent

Radames

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable great hotel !!!
The hotel is centrally located to many attractions. The staff is very nice and accommodating. The suite 413 is a very nice one, big enough for 2 people , we never used the dining room area. The shower even though the water leak outside is extremely relaxing after a long walking day. The only improvement that the room needs is the mattress of the bed, I had to leave the cover duvet on and cover myself with a simple bed sheet ; which was fine since the weather was perfect. In regards of the noisy neighborhood, this is not true at all, indeed was so quite at night that we were surprised. I truly recommend this hotel and would stay again !!!
Stayed 6 nights in Dec 2022
Response from Reina Isabel Hotel on 6 Jan 2023
Dear. Mr. RadamesThank you so much for your visit and your nice comment, we are glad you enjoyed your stay with us, thanks a lot for you recomendation, we hope you are coming soon!Best Regards,

10/10 Excellent

Ramil

Stayed 1 night in Dec 2022

10/10 Excellent

lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and quality
Hotel was beautiful and service was amazing. The front desk was so helpful and accommodating. Comfortable bed and great shower
Stayed 4 nights in Dec 2022
Response from Reina Isabel Hotel on 3 Jan 2023
Dear. LorenaHappy New Year!. We are gald you enjoyed your stay with us, we hope you are coming back soon!Best Regards,

8/10 Good

Fred, Merryville

Stayed 3 nights in Dec 2022
Response from Hotel Reina Isabel on 6 Nov 2023
Esperamos poder servirle nuevamente, estamos muy gustosos de que su estadía haya sido de su agrado

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Affordable Hotel in Central Quito.
Hotel Reina Isabel is situated in the middle of the stores, shops, and what I would think is downtown Quito. It's not historic but it's much better.
Stayed 7 nights in Nov 2022
Response from Best Regards, on 16 Nov 2022
Dear. PamelaThanks for your visit and comment, we hope you are coming back soon

10/10 Excellent

Aliosky

Liked: Amenities, property conditions & facilities
Restaurant, need help urgent.
Response from Reina Isabel Hotel on 16 Nov 2022
Thanks for your visit and your commentBest Regards,

6/10 Okay

Abdelaziz, Treasure Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Janyce

Stayed 1 night in Oct 2022
Response from Hotel Reina Isabel on 2 Nov 2022
Estimada JanyceMuchas gracias por su visita, fue un gusto servirle!Saludos Cordiales,