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Reviews of Fato Hotel

3.5 out of 5
Fato Hotel
2107 Lateral Autopista, Mexico-Queretaro 2107, Querétaro, QRO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 391 out of 678 reviews" "
Rating 8 - Good. 224 out of 678 reviews" "
Rating 6 - Okay. 46 out of 678 reviews" "
Rating 4 - Poor. 8 out of 678 reviews" "
Rating 2 - Terrible. 9 out of 678 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

JAIME

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Tome la opción de pago a la llegada (casi siempre pago anticipadamente), me llamaron para pedir información bancaria para asegurar mi reserva aunque he sido cliente frecuente del Hotel. Estaba manejando en autopista y me dijeron que si no la proporcionaba en el momento cancelarían mi reserva. Mas tarde enviaron un mensaje vía Whatsapp pidiendo nuevamente confirmará o me cancelarían mi reserva. Llegue y no respetaron el tipo de habitación que reserve, me dieron la ultima que decían tener disponible, una habitación que no me resulto conveniente, no fue lo que yo había contratado. Cuantas veces necesitan que se les confirme para respetar una reserva? El personal, amable pero indiferente, pareciera que esto ya es recurrente.
Stayed 1 night in Jul 2023
Response from Reservaciones on 18 Aug 2023
Estimado Sr. Jaime, gracias por tomarse el tiempo de detallarnos su estancia, le comentamos que en ocasiones el hotel estan en ocupaciones llenas, por lo que nos vemos en la obligación de garantizar las reservaciones y asegurar la habitación, una disculpa si lo hicimos pasar un mal momento, lo que menos quereremos es molestar y al contrario que disfrute su estadia de principo a fin, sin embargo estamos tomando medidas mas especificas con lo sucedido para que no se repita, nuevamnente pedimos disculpas y esperamos que nos brinde otra oportunidad de atenderle como usted merece. Saludos,

10/10 Excellent

JAIME

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
un lugar muy recomendable y conveniente, el personal es muy capaz y amable, con la mejor disposicion
Stayed 1 night in Jul 2023
Response from Staff Fato Hotel on 3 Jul 2023
Muchas gracias por su calificación, nos agrada saber que su estancia fue placentera, esperamos verle pronto en esta su casa, Saludos.

10/10 Excellent

JAIME

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo el personal de Recepción muy amable, empáticas y con gran actitud de servicio. Así da gusto la atención
Stayed 1 night in Jun 2023
Response from Comentario de la dirección del hotel on 2 Jul 2023
Muy buen día. Agradecemos el tiempo que ha destinado en calificar su estancia en Fato Hotel, nos da mucho gusto saber que su experiencia ha sido agradable y por supuesto esperamos nos pueda visitar muy pronto nuevamente. Saludos.

10/10 Excellent

FRANCISCO JAVIER

Stayed 1 night in May 2023
Response from Reservaciones on 16 May 2023
Estimado huésped, muchas gracias por su calificación. Lo esperamos muy pronto. Saludos

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, 25 mins walk to the city center
Stayed 1 night in Mar 2023
Response from Staff de Fato Hotel on 3 Apr 2023
Muchas gracias por su puntaje, lo esperamos pronto !

8/10 Good

Miguel Angel

Stayed 1 night in Mar 2023
Response from Staff de Fato Hotel on 19 Mar 2023
Buenas tardes Sr. Miguel Angel, agradecemos su calificación de nuestros servicios, esperamos verle pronto en nuestras instalaciones. Saludos

10/10 Excellent

JAIME

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena opcion, seguro regresare pero las camareras son muy ruidosas desde temprano
Stayed 1 night in Jan 2023
Response from Reservaciones on 30 Jan 2023
Sr. Hernández, agradecemos de antemano el tiempo tomado en calificar nuestros servicios, estamos felices de saber que su estancia ha sido satisfactoria y sin duda también deseamos verle pronto en nuestra propiedad. Procuraremos que en su próxima visita no tenga inconvenientes por el ruido. Saludos!!

4/10 Poor

BEATRIZ

Stayed 1 night in Feb 2022
Response from Reservaciones on 27 Feb 2022
Estimado Beatriz! Gracias por hospedarse con nosotros, nos gustaría mucho saber que podemos mejorar para que en su próxima estancia sea de 10 :) Saludos,

10/10 Excellent

Richard

Travelled with partner
The room was possibly the nicest room I ever stayed in, and it was a barging and I am 78 years old. The staff was great, friendly and helpful.
Stayed 2 nights in Feb 2022
Response from Reservaciones on 21 Feb 2022
Hi! Mr.Richard, Thank you very much for taking time to tell us about your experiencie at Turotel. We are very happy to know that your stay was totaly confort, it will always be a pleasure to receive you in this your home too. Thankyou for choosing Turotel Queretaro. Regards,

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and private
Stayed 4 nights in Nov 2021
Response from Reservaciones on 20 Nov 2021
Estimado huésped! Muchas gracias por compartirnos su opinión, esperamos que tenga la oportunidad de visitarnos nuevamente Saludos!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New to Querétaro
Very clean hotel and the staff is attentive and friendly!
Stayed 4 nights in Aug 2021
Response from Turotel Staff on 19 Aug 2021
Dear Ms. Jean Thank you for your kind comments, for the Turotel staff it is a pleasure to know that your stay was pleasant. We hope to be your first choice on your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno muy variado y rico. El hotel es muy pequeño pero cuenta con todo lo que se necesita. Se encuentra en la carretera pero esta dentro de la ciudad.
Stayed 1 night in Feb 2020
Response from LIC. ELIZA AGUIRRE (ventas) on 10 Feb 2020
Hola muy buen día. Agradecemos mucho sus comentarios y excelente calificación que proporcionó. Para nosotros es muy importante el servicio, las instalaciones y la calidad de los alimentos. Esperamos recibirlo nuevamente en Hoteles Turotel. Excelente día. Saludos.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fue una experiencia mejor de lo que esperaba, personal muy atento, instalaciones como se ven en la foto y el desayuno muy completo y variado.
Stayed 1 night in Dec 2019
Response from Lic. Eliza Aguirre on 3 Jan 2020
Hola muy buen día. Muchas gracias por tu valiosa calificación, seguimos trabajando con el mismo entusiasmo para atenderte como mereces. Te esperamos pronto en hoteles Turotel. Excelente año 2020. Saludos.

10/10 Excellent

alain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Conveniently located of a major highway but only 20 min from Alameda park. Very clean, modern and comfortable. Staff was attentive and breakfast is good. Price is middle range
Stayed 1 night in Oct 2019
Response from Lic. Eliza Aguirre Ortega on 8 Oct 2019
thank you very much for staying in turotel hotels We wait for you very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd book this hotel again for sure
In general everything was really good. They kindly allowed us to check in early around 1pm. Staff was always friendly, breakfast is awesome, they have 24/7 room service. The location is close to everything. The pool is small but my only not so happy moment was the unique day I went to the pool, they have a Switch to call for service in the pool, but it was not working. So I called the front desk from my phone, asking them to send someone, since I wanted a drink.. they said they would go, but they never did. But the day I was checking out, I called asking for a late check-out, and they immediately said yes. So, it was almost perfect after all.
Stayed 3 nights in Sep 2019
Response from Lic. Eliza Aguirre Ortega on 9 Sept 2019
Thank you very much for your valuable rating. We continue working to provide a quality service. We wait for you very soon. Greetings.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Like I've indicated it's an "OK" hotel and' I don't really have anything negative to say about it .
Stayed 3 nights in Jul 2019
Response from Lic. Eliza Aguirre Ortega on 13 Jul 2019
Hi, thank you for share your experience with us, we are glad to know that you have enojoyed your stay in Turotel, We hope to receive you again soon. Best regards.

10/10 Excellent

JoseGarcia, Brownsville Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to main avenues and historical downtown. Spacious rooms, very clea and lignted areas, courteous personnel and includes a complete and delicios hot breakfast with many choices made to the order.
Stayed 4 nights in Jul 2019
Response from Lic. Eliza Aguirre Ortega on 9 Jul 2019
Hi Mr. Gracia, thank you for share your experience with us, we are glad to know that you have enojoyed your stay in Turotel, We hope to receive you again soon. Best regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location and accommodation for wheelchair disable guest.
Stayed 1 night in Jun 2019
Response from Sebastian Salazar on 29 Jun 2019
Hi, thank you for share your experience with us, we are glad to know that you have enojoyed your stay in Turotel, We hope to receive you again soon. Best regards.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Todo estuvo muy bien!
Stayed 1 night in Jun 2019
Response from TUROTEL on 1 Aug 2019
MUCHISIMAS GRACIAS, QUEDAMOS DE USTED A SUS ORDENES.

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from Lic. Eliza Aguirre Ortega on 11 Jul 2019
Hola muy buen día; Muchas gracias por el tiempo que dedico en calificarnos. Trabajamos para que todos nuestro huéspedes pasen una excelente estancia en Turotel. Lo esperamos muy pronto. Excelente tarde. Saludos.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Lic. Eliza Aguirre Ortega on 13 Jun 2019
Hola muy buen día. Agradecemos mucho el tiempo que dedicó en calificarnos. Nuestra mayor motivación es cumplir con sus expectativas y dar un servicio de calidad a todos nuestros invitados. Esperemos que vulva muy pronto y poder seguir siendo su hotel sede. Excelente día. Saludos.

8/10 Good

Cesar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ezcellent breakfast. The ppol was out of service. That was the only disappointment.
Stayed 1 night in May 2019
Response from Lic. Eliza Aguirre Ortega on 10 May 2019
Thanks for your comments. I'm so sorry about the pool Our main motivation is to meet your needs and have an excellent stay. We wait for you soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and well maintained. The beds were comfortable and the air conditioning works well. The water was warm and the showers are exceptional. The location was near the middle of the city and everything seemed relatively close. The staff was attentive. Lastly, the breakfast was very good. What more can you ask for?
Stayed 5 nights in Mar 2019
Response from Lic. Eliza Aguirre Ortega on 9 Mar 2019
Hello. My name is Eliza Aguirre and I represent the Turotel Queretaro sales team. I will share your very good comments with the other personnel involved. Your opinion is very important. We continue working to give an excellent service. We would like to continue being your host hotel for your next visits to the city of Querétaro.

6/10 Okay

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very basic accommodations.
Friendly staff and a newer facility. Very basic furnishings. Wireless too weak to function. Small, hard beds. Low quality commercial carpeting. Stiff, coarse bath towels.
Stayed 1 night in Feb 2019
Response from Lic. Eliza Aguirre Ortega on 6 Mar 2019
Hola muy buen día. Gracias por el tiempo que nos dedicó en compartir sus comentarios y calificarnos. Su opinión es muy importante porque nos ayuda a trabajar más en las áreas de oportunidad que tiene el hotel. Agradecemos su preferencia y le deseamos una excelente semana. Saludos.

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019
Response from Lic. Eliza Aguirre Ortega on 23 Apr 2019
Muchas gracias por hospedarse con nosotros. Gracias por tomarse el tiempo en calificarnos. Nuestra mayor motivación es cumplir sus necesidades y que pase una excelente estancia.Vuelva pronto. Saludos cordiales.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Lic. Eliza Aguirre Ortega on 22 Dec 2018
Buen día, soy Eliza Aguirre del área de ventas, mucho gusto. Agradezco el tiempo que dedicó en calificarnos. Le esperamos muy pronto y con gusto nos gustaría seguir siendo su hotel sede para sus próximas visitas. Quedamos a sus órdenes. Saludos cordiales.

8/10 Good

MariaElena, Allen Park, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the proximity to my family's home within walking distance. The staff were very helpful and upbeat. I was pleasantly surprised by the complimentary breakfast expecting coffee, pastries, and cereal. Instead three hot breakfast entrees, fruit and cheese plate, made to order chilaquiles, omelettes and so much more. My major complaint was that the walls were thin enough I could hear everything going on next door! Slept with a pillow on my head. I am a heavy sleeper and have stayed in many different hotels throughout Mexico and the U.S. but never had that occur. I mentioned it...although it's out of their control.
Stayed 14 nights in Oct 2018
Response from Lic. Eliza Aguirre Ortega on 25 Oct 2018
Thanks for staying with us. I will share your comments with the staff We hope you visit us again.

10/10 Excellent

María Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean,and friendly staff. Comfortable beds. Location is good.
Stayed 1 night in Feb 2018
Response from Manager on 5 Mar 2018
Many thanks for your wonderful review. We are pleased to know that you enjoyed our services. It will be our pleasure to welcome you back soon!

10/10 Excellent

CARLOS, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with excelent location
Its a great hotel near downtown with nice facilities. I recommend it for great confort.
Stayed 1 night in Dec 2017

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room
Stayed 2 nights in Dec 2017

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Buenos días Sr. Federico; es un gusto saludarle, mi nombre es Alejandro Ramírez y represento al equipo de ventas de Turotel Querétaro, mucho gusto. Muchas gracias por tomarse el tiempo para compartir sus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que su estancia fuera agradable. Esperamos tenerle de nuevo como invitado. Le deseo un excelente día. Saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017
Muchas gracias por tu valoración. ¡Será muy grato recibirte de nuevo!

10/10 Excellent

Marcos , San Antonio Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with a convenient location
Hotel is located about 2 miles from downtown but still covenient. Hotel offer free rides to downtown. Breakfast buffete food is fantastic staff at hotel are incredible attentives and helpful.
Response from Gerente on 27 Apr 2017
Thank you very much for sharing your great experience. We are delighted to hear that you enjoyed our location and service provided by our staff. Will be our pleasure to see you soon!

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for the price.
We enjoyed our stay at Turotel. The room was well equipped, clean and the beds comfortable with very nice sheets. Plenty of hot water in the shower. There is nowhere to go close by but the front desk is happy to call a cab and Uber is very well represented in QRO so you can get anywhere easily. Historic centro is just a few minutes away by car. The breakfast is great and well worth the upgrade in price.
Response from General Manager on 24 Jan 2017
Thank you very much for sharing your great remark. We hope that you will soon find time to come back!

10/10 Excellent

jorge, chula vista, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business trip location
I stay here regularly for business, it is inexpensive and very well kept. Excellent location to depart for Querataro or surrounding cities. though the front rooms face the highway, so some noise is expected in these rooms.

10/10 Excellent

Miguel, St. Louis Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not far from Downtown
Nice rooms, clean, friendly staff. Small but clean swimming pool (good for a hot day). Breakfast is excellent, paid separately. Good for family and business purposes. Good price.

8/10 Good

Farid and Amal, Canada

Liked: Cleanliness, staff & service, room comfort
Well located. Not far from the historic center
The staff are friendly and accommodating. The breakfast buffet and the service were excellent. The room is clean and comfortable but the rug in the room and the hallway is old and stained and need to be changed.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
It was as expected
The door locks on the doors could not be programmed so we had to wait for someone from the hotel staff to go to the rooms to open them, other than that ok.

10/10 Excellent

Marc, PEI, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot!
Nice spot, staff are friendly. Not a 5 star by any stretch but a nice spot and fairly decent value. I would go again.

8/10 Good

Benjamin, Mission, Tx

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price
Stayed one night for business. The hotel is great for the price. Not a lot of luxury but it was clean and convenient to where I was needing to be for a business meeting. I did have to speak up when they said my room reservation did not include breakfast as my reservation mentioned. I had my printed reservation and they honored the breakfast to their credit. Other than that issue the place was fine.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value/cost ratio in Queretaro
Very good price and installations, I recommend to pay for the breakfast option, it's really worth it.

8/10 Good

Gabriela, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable hotel near historic downtown
The hotel is very Well located near downtown. Staff is very helpful. We had breakfast included and it was a buffet with many options and tasty.

6/10 Okay

Verified traveller

Business stay
You get what you pay for - good price but fairly basic. OK for a short business stay

8/10 Good

mario, monterrey. mx

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel only for sleeping
Great location. Close to dowtown. Nice breakfast. The room is ok. But is not a 3 star hotel

6/10 Okay

Carla, California

Disliked: Cleanliness, room comfort
Convinient location, basic ammenities
This hotel is located in front of a busy highway, its next door to another hotel (Mercury Inn) and two blocks away from the local cemetery of Queretaro. Its conveniently located and its only a few blocks away from the famous "Centro of Queretaro". This hotel offers parking on site at no additional fee. I paid for a 6 night, breakfast and Wifi Pkg, wifi is free for everyone and they did not honor my breakfast plan I paid for through hotels.com. So do yourself a favor and book room only. Check in was simple, staff was courteous. They have a small elevator, small gym and two vending machines on first floor. The room was spacious, I got the two beds, however they were full sized not queen. The bathroom was spacious and water pressure was great, all thought there was no counter space to place items. Carpet was really dirty and stained. the mattress and sheets were always clean, mattress was comfortable, pillows are small (half size of standard), they were very uncomfortable. Even though it was on a highway it was not as noisy even though our room faced the highway, the walls are on the thin side, several mornings I heard the neighbors alarm go off. The food at the hotel is good, well seasoned and reasonably priced, but they don't have a good variety. The only problem I had was that 4 days out of our 6 day stay our room cards would not work, so everyday upon return I would just stop by the lobby to have them activate them before I went to my room. Overall it was a decent stay.

8/10 Good

claudia, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Was good, but front desk didn't speak English!!!

10/10 Excellent

Gabriela, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
I just stayed one night it was perfect

10/10 Excellent

Pastor Anderson, Ciudad del Carmen, Campeche, MX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free laundry on site.
Strong water pressure. Stackable washer/dryer for free laundry use to guests. Restaurant onsite. A/C. Security in parking lot as you sleep. Internet was fast. English speaking staff. Overall, wonderful stay.

10/10 Excellent

Jaime, San José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Hotel
Overall this Hotel has an outstanding service. The rooms are very nice and clean. Great Breakfast and to top it free car service to downtown and pick up too.