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Expedia-verified reviews
Very good!
4.0 of 5 guest rating
Room type Options Nightly price Book
Basic Double Room
43 square feet
1 Double Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Standard Room, 1 King Bed
64 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Junior Suite, 1 Bedroom
86 square feet
2 Double Beds
Room sleeps 4 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Family-friendly ski hotel with a full-service spa

Popular property highlights

Free WiFi
Pets allowed
Laundry facilities
Smoke-free property
Babysitting or childcare (surcharge)

Location

Located near the slopes, this Downtown Queretaro hotel is in the city centre and within a 15-minute walk of Plaza de Armas, Theater of the Republic and Neptune Fountain. Santa Rosa de Viterbo Temple and City Museum are also within 15 minutes.

Hotel features

A dedicated ski hotel, Moss Hotel & Spa offers plenty of on-site amenities, including a full-service spa, complimentary wireless Internet access and a coffee shop/café.

Room amenities

All 17 soundproofed rooms feature free WiFi and Select Comfort beds. Flat-screen TVs with cable channels and DVD players provide a bit of entertainment, and guests will also find comforts such as Egyptian cotton sheets and pillow menus.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

  • Laundry/dry cleaning services not included
  • Childcare not included
  • Taxes included
  • Airport transfers not included
  • Gratuities not included
  • Minibar not included

Hotel Amenities

The hotel offers a coffee shop/café. A computer station is located on-site and wireless Internet access is complimentary. Moss Hotel & Spa features a full-service spa. For a surcharge, the property provides an area shuttle within 33.00 kilometers and a round-trip airport shuttle (available 24 hours). This ski hotel also offers a terrace, tour or ticket assistance and a BBQ. Concierge services and limo/town car service can be provided. A total renovation of this property was completed in 2017.

Moss Hotel & Spa is a smoke-free property.

  • Barbecue grill(s)
  • Express check-in
  • Coffee/tea in common areas
  • Shopping centre shuttle (surcharge)
  • Newspapers in lobby (surcharge)
  • Full-service spa
  • 24-hour front desk
  • Spa treatment room(s)
  • Express check-out
  • Tours/ticket assistance
  • Year Built – 2017
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Limo or Town Car service available
  • Computer station
  • Smoke-free property
  • Area shuttle (surcharge)
  • Terrace
  • Luggage storage
  • Breakfast available (surcharge)
  • Concierge services
  • Shared microwave
  • Shared fridge
  • Laundry facilities
  • Total number of rooms - 17
  • Number of floors - 2
  • Number of buildings/towers - 1
  • Airport transport (surcharge)

Family Friendly Amenities

  • Family property
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Room Amenities

Moss Hotel & Spa offers 17 forms of accommodation which are accessible via exterior corridors and feature DVD players and complimentary newspapers. This individually decorated and furnished accommodation has separate living rooms. Select Comfort beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. Guests can make use of the shared/communal kitchen. Bathrooms include a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. 40-inch Flat-screen televisions come with cable channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Egyptian-cotton sheets
  • Yard
  • Daily housekeeping
  • Soundproofed rooms
  • Iron/ironing board (on request)
  • Individually furnished
  • Individually decorated
  • Towels provided
  • Linens provided
  • Pillow menu
  • Private bathroom
  • Stovetop
  • Sleep Number by Select Comfort mattress
  • Free toiletries
  • Hair dryer
  • Separate living room
  • Number of bathrooms - 1
  • Hydromassage showerhead
  • Room service (limited hours)
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Access via exterior corridors
  • Shared/communal kitchen
  • DVD player
  • Blackout drapes/curtains
  • Dial-up Internet access (surcharge)
  • Designer toiletries
  • Rainfall showerhead
  • Free weekday newspaper
  • Premium bedding
  • Oven
  • Down comforter

Where to Eat

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11 AM.

Late-night fare is available from room service (during limited hours).

Nearby Things to Do

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Bicycle rentals on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Skydiving nearby
  • Hot springs nearby
  • Personal motorised watercraft on site
  • Scooter/moped rentals nearby

Spa Services

MOSS has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

  • Number of treatment rooms 1
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Minimum age to access spa is 15
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at 12:30 AM

Minimum check-in age is 18

Check-out

Check-out time is 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • Pets are allowed for an extra charge of MXN 250 per pet, per night.
  • Up to 22 lb/10 kg

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Only service animals are allowed

No lifts

Cash or credit card deposit required

Debit cards

Number of children who can stay for free – 2

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: MXN 170 for adults and MXN 170 for children (approximately)
  • Airport shuttle fee: MXN 800 per vehicle (roundtrip)
  • Pet fee: MXN 250 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Moss Hotel Queretaro
  • Mansion Burro Azul Hotel
  • Mansion Burro Azul Hotel Queretaro
  • Moss Hotel & Spa Hotel
  • Moss Hotel & Spa Queretaro
  • Moss Hotel & Spa Hotel Queretaro

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guest rooms.

Alcohol is not served at this property.

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