- Laundry/dry cleaning services not included
- Childcare not included
- Taxes included
- Airport transfers not included
- Gratuities not included
- Minibar not included
Moss Hotel & Spa is a smoke-free property.
Located near the slopes, this Downtown Queretaro hotel is in the city centre and within a 15-minute walk of Plaza de Armas, Theater of the Republic and Neptune Fountain. Santa Rosa de Viterbo Temple and City Museum are also within 15 minutes.
All 17 soundproofed rooms feature free WiFi and Select Comfort beds. Flat-screen TVs with cable channels and DVD players provide a bit of entertainment, and guests will also find comforts such as Egyptian cotton sheets and pillow menus.
The hotel offers a coffee shop/café. A computer station is located on-site and wireless Internet access is complimentary. Moss Hotel & Spa features a full-service spa. For a surcharge, the property provides an area shuttle within 33.00 kilometers and a round-trip airport shuttle (available 24 hours). This ski hotel also offers a terrace, tour or ticket assistance and a BBQ. Concierge services and limo/town car service can be provided. A total renovation of this property was completed in 2017.
Moss Hotel & Spa is a smoke-free property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Moss Hotel & Spa offers 17 forms of accommodation which are accessible via exterior corridors and feature DVD players and complimentary newspapers. This individually decorated and furnished accommodation has separate living rooms. Select Comfort beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. Guests can make use of the shared/communal kitchen. Bathrooms include a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. 40-inch Flat-screen televisions come with cable channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11 AM.
Late-night fare is available from room service (during limited hours).
The recreational activities listed below are available either on-site or nearby; fees may apply.
MOSS has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub.
The spa is open daily. Guests under 15 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Check-in time starts at 3:00 PM
Check-in time ends at 12:30 AM
Minimum check-in age is 18
Check-out time is 1 PM
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
Only service animals are allowed
Cash or credit card deposit required
Number of children who can stay for free – 2
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guest rooms.
Alcohol is not served at this property.