In-room safe, desk, free WiFi

Reviews of Hotel Misión San Gil

3.5 out of 5
Hotel Misión San Gil
Km. 172 Carretera Mex - Qro, San Juan del Río, QRO

Reviews

7.8

Good

Rating 10 - Excellent. 350 out of 975 reviews" "
Rating 8 - Good. 335 out of 975 reviews" "
Rating 6 - Okay. 172 out of 975 reviews" "
Rating 4 - Poor. 68 out of 975 reviews" "
Rating 2 - Terrible. 50 out of 975 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

William, New Bern

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room too far from entrance
Stayed 1 night in Jan 2024
Response from Ismael Betancourt on 18 Jan 2024
Estimado William muchas gracias por su preferencia, esperamos verlo pronto de nueva cuenta en esta su casa.Saludos cordialesIsmael BetancourtGerente General

8/10 Good

Edgar Alan De la Sancha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only minus is that the water for the showers is not hot enough
Stayed 4 nights in Dec 2023
Response from Ismael Betancourt on 18 Jan 2024
Estimado Edgar, gracias por compartir sus comentarios, revisaremos al respecto, esperamos seguir contando con su preferencia y verle pronto de nueva cuenta.Saludos cordialesIsmael BetancourtGerente General

8/10 Good

Ignacio

Stayed 1 night in Oct 2023
Response from Ismael Betancourt on 12 Oct 2023
Estimado Ignacio le agradecemos su preferencia, esperamos verlo pronto de nueva cuenta.Saludos cordialesIsmael BetancourtGerente General

8/10 Good

Alejandro Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Ismael Betancourt on 13 Sept 2023
Estimado Alejandro muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta.Saludos cordialesIsmael BetancourtGerente General

8/10 Good

DIANA E.

Liked: Staff & service
Disliked: Cleanliness
Me gusto mucho la hacienda y la historia del edificio. Las areas verdes y los pavo reales. La personas del servicio en el comedor son excelentes anfitriones y la comida es muy buena. Tambien las personas del front desk son muy amables. La limpieza y el mantenimiento son malos. Le falta limpieza a las habitaciones y sobre todo el baño. Y pueden dar mantenimiento y remodelacion y elevar el nivel de presentacion y calidad del hotel. La tranquilidad que ofrece es muy buena Gracias
Stayed 3 nights in Aug 2023
Response from Ismael Betancourt on 29 Aug 2023
Estimada Diana le agradecemos sus comentarios, nos son muy útiles para seguir trabajando en la mejora continua, nos alegra saber que gusto de las instalaciones y servicio, esperamos verla pronto de nueva cuenta será un placer.Saludos cordialesIsmael BetancourtGerente General

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a beauty of old hacienda style living. The dining hall and breakfast are amazing. The grounds take you back to life in Mexico when haciendas and rich spaniards rule the land. The service is outstanding, everyone goes beyond their duties to assist. Only thing is that it could be a problem for people with special mobility, as is huge and many rooms need lots of uneven walking and on second floor with no elevator. Pool is great (no heating but not extrenely cold in summer.. winter may be quite cold). We would come back because it is really a very nice property.
Response from Ismael Betancourt on 14 Aug 2023
Estimada Naomi agradecemos compartir sus comentarios, nos alegra saber que paso una estancia y experiencia agradable, esperamos verlos pronto de nueva cuenta será un placer.Saludos cordialesIsmael BetancourtGerente General

2/10 Terrible

Alejandro

Stayed 4 nights in Jul 2023
Response from Ismael Betancourt on 19 Aug 2023
Estimado Alejandro gracias por su preferencia, seguiremos trabajando en brindar mejores instalaciones y servicios, esperamos verlo pronto de nueva cuenta.Saludos CordialesIsmael BetancourtGerente General

4/10 Poor

Marco

Disliked: Cleanliness, property conditions & facilities
Old
Stayed 1 night in Jul 2023
Response from Ismael Betancourt on 19 Jul 2023
Estimado Marco muchas gracias por su preferencia, seguiremos trabajando en brindar mejores instalaciones y servicios, esperamos verlo pronto de nueva cuenta.Saludos CordialesIsmael BetancourtGerente General

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from Ismael Betancourt on 14 Jun 2023
Estimada Laura muchas gracias por su preferencia, nos alegra saber que paso una estancia agradable, esperamos verla pronto de nueva cuenta.Saludos cordialesIsmael BetancourtGerente General

8/10 Good

Miguel, HIDALGO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción, muy hermosas instalaciones
Stayed 2 nights in Jun 2023
Response from Ismael Betancourt on 6 Jun 2023
Estimado Miguel muchas gracias por su preferencia, esperamos verlo pronto de nueva cuenta será un placer.Saludos cordialesIsmael BetancourtGerente General

4/10 Poor

kathleen

Stayed 1 night in May 2023
Response from Ismael Betancourt on 14 Jun 2023
Estimada Kathleen muchas gracias por su preferencia, seguiremos trabajando y esforzándonos en brindar mejores instalaciones y servicios.Saludos cordialesIsmael BetancourtGerente General

10/10 Excellent

Martha Gabriela

Stayed 1 night in May 2023
Response from Ismael Betancourt on 5 Jun 2023
Estimada Martha Gabriela muchas gracias por su preferencia, esperamos verla pronto de nueva cuenta en esta su casa Misión San Gil.Saludos cordialesIsmael BetancourtGerente General

4/10 Poor

Filiberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We tried to order breakfast at the hotel restaurant from the menu, but they said during weekend they only allow "buffet breakfast" during weekend. When I checked out they said that shouldn't be the case. We decided to go out and have breakfast downtown. It was great!
Stayed 1 night in Apr 2023
Response from Ismael Betancourt on 1 May 2023
Estimado Filiberto muchas gracias por sus comentarios para nosotros son muy importantes, esperamos seguir contando con su preferencia.Saludos cordialesIsmael BetancourtGerente General

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing old Hacienda made hotel, just beside a great golf club development!
Stayed 1 night in Apr 2023
Response from Ismael on 14 Apr 2023
Estimado Gerardo agradecemos su preferencia, es un gusto saber que paso una estancia agradable.Saludos cordialesIsmael BetancourtGerente General

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No drinking water, only 2 small bottles, if wanted more they charge you for it WiFi is awful
Stayed 1 night in Mar 2023
Response from Ismael Betancourt on 16 Mar 2023
Muchas gracias por sus comentarios para nosotros son muy importantes, esperamos seguir contando con su preferencia.Saludos cordialesIsmael BetancourtGerente General

10/10 Excellent

Hector

Stayed 1 night in Mar 2023
Response from Ismael on 3 Apr 2023
Estimado Héctor muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta será un placer.Saludos cordialesIsmael BetancourtGerente General

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general good.
Beatiful hotel, nice installations, clean rooms, good food at restaurant, good service. The only minor thing I didn't like completely was to fill my checkin form using my personal device; I prefer the old fasioned way where they do that on their own computers, and I don't have to scan a QR code to fill all those details.
Stayed 1 night in Mar 2023
Response from Ismael on 13 Mar 2023
Muchas gracias por compartir sus comentarios, esperamos verlos pronto de nueva cuenta será un placer.Saludos CordialesIsmael BetancourtGerente General

2/10 Terrible

Eduardo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruido toda la noche por los trailers, regaderas pauperrimas, comida malísima, no se queden aqui
Stayed 3 nights in Feb 2023
Response from Ismael Betancourt on 22 Feb 2023
Estimado Eduardo muchas gracias por compartir sus comentarios, lamentamos mucho no haber cubierto sus expectativas, seguiremos trabajando en brindar mejores instalaciones y servicios, esperamos en un futuro nos brinde otra oportunidad de servirle.AtentamenteIsmael BetancourtGerente General

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place quiet Wonderfull landscaping
Stayed 1 night in Jan 2023
Response from Ismael Betancourt on 16 Jan 2023
Estimado Saul muchas gracias por su preferencia, nos alegra saber que las instalaciones fueran de su agrado, esperamos verle pronto de nueva cuenta.Saludos cordialesIsmael BetancourtGerente General

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property. A wonderful restaurant. Loud party kept me awake until 3 am.
Response from Ismael Betancourt on 13 Jan 2023
Estimado Paul muchas gracias por su preferencia, le ofrecemos una disculpa por el ruido de evento, nos alegra saber que gusto de nuestro restaurante e instalaciones, esperamos verle pronto de nueva cuenta.Saludos CordialesIsmael BetancourtGerente General

4/10 Poor

Sergio

Disliked: Cleanliness, property conditions & facilities
Lots of construction.
Response from Ismael Betancourt on 5 Jan 2023
Estimado Sergio lamentamos mucho los inconvenientes por los trabajos de mantenimiento en la carretera, esperamos seguir contando con su preferencia.Saludos cordialesIsmael BetancourtGerente General

10/10 Excellent

Lilian, Des Plaines

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great The property Is Beautiful
Stayed 1 night in Dec 2022
Response from Ismael Betancourt on 8 Dec 2022
Estimada Lilian muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta.Saludos cordialesIsmael BetancourtGerente General

8/10 Good

William, New Bern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Only issue: No english TV channels.
Stayed 1 night in Nov 2022
Response from Ismael Betancourt on 14 Nov 2022
Estimado William agradecemos su preferencia, esperamos verle pronto de nueva cuenta.Saludos cordialesIsmael BetancourtGerente General

8/10 Good

GABRIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Gabriela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Los colchones están muy viejos y la regadera hace un chillido terrible
Stayed 1 night in Oct 2022
Response from Ismael Betancourt on 10 Oct 2022
Estimada Gabriela le agradecemos sus comentarios, seguiremos trabajando en brindar mejores instalaciones y servicios, esperamos seguir contando con su preferencia.Saludos cordialesIsmael BetancourtGerente General

8/10 Good

Enrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Los cuartos son muy pequeños al igual que la regadera y ya les falta actualizarlos. Las áreas y jardines del hotel muy bonitos
Stayed 1 night in Aug 2022
Response from Ismael Betancourt on 9 Aug 2022
Estimado Enrique muchas gracias por sus comentarios, seguiremos trabajando en brindar mejores instalaciones y servicios, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Internet doesn’t work Their app is a nightmare Air conditioner wasn’t working The roof on the bedroom had a leak
Stayed 2 nights in Jun 2022
Response from Ismael Betancourt on 5 Jul 2022
Estimado Robert le agradecemos sus comentarios, seguiremos trabajando en brindar mejores instalaciones y servicios, esperamos seguir contando con su preferencia. saludos cordiales Ismael Betancourt Gerente General

8/10 Good

Roxana, Mexico City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property with friendly staff
Stayed 1 night in May 2022
Response from Ismael Betancourt on 10 Jun 2022
Estimada Roxana le agradecemos sus comentarios, esperamos verle pronto de nueva cuenta será un placer. Saludos Cordiales Ismael Betancourt Gerente General

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great place to stay in! Super recommended
Stayed 1 night in May 2022

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
They need to re install phones in the guests rooms. In case of an emergency they are completely unprotected. In addition they have to enhance their security at night. There was a party until 3:00 am with singing and yelling.
Stayed 3 nights in Apr 2022
Response from Ismael Betancourt on 26 Apr 2022
Estimado Alejandro le agradecemos sus comentarios, tendremos mayor cuidado con el tema de seguridad, así mismo retomaremos el tema de teléfono en habitaciones, ya que en efecto al momento estamos teniendo la comunicación vía WhatsApp, esperamos seguir contando con su preferencia. Saludos Cordiales Ismael Betancourt Gerente General

8/10 Good

RODRIGO ALBERTO GONZALEZ

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general muy contento con el servicio, las habitaciones pet friendly algo rústicas pero funcionales.
Stayed 2 nights in Feb 2022
Response from Ismael Betancourt on 15 Feb 2022
Estimado Rodrigo le agradecemos su preferencia, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old rooms including a noisy air conditioner which I had to turned off to go sleep
Stayed 1 night in Dec 2021
Response from Ismael Betancourt on 28 Dec 2021
Estimado Rodrigo muchas gracias por su preferencia y comentarios, seguiremos trabajando en brindar mejores instalaciones y servicio. Saludos Cordiales Ismael Betancourt Gerente General

4/10 Poor

Philip

Disliked: Staff & service, property conditions & facilities
No one on staff we encountered spoke any English. Service at dinner was almost non existent. We had to send the baked potatoes back as they were not hot. The pictures of menu items bore no resemblance to what was served. They tried to charge us double on a few items. On good side the breakfast was outstanding and grounds were beautiful.
Stayed 2 nights in Dec 2021
Response from Ismael Betancourt on 16 Dec 2021
Estimado Philip le agradecemos su preferencia, daremos seguimiento a sus comentarios, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

10/10 Excellent

Nothanael, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Big garden and facilities with great quality
Stayed 1 night in Nov 2021
Response from Ismael Betancourt on 16 Nov 2021
Estimado Nothanael muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

6/10 Okay

Juan Pablo

Liked: Cleanliness, staff & service
Nice place to stay. Rooms are OK. Some food so exp
The property is beautiful. The rooms are average for the price. There is some food that is very very expensive for what it is. A cereal bowl in 5usd is so expensive
Stayed 2 nights in Oct 2021
Response from Ismael Betancourt on 1 Nov 2021
Estimado Juan Pablo muchas gracias por sus comentarios, revisaremos los precios de restaurante, esperamos seguir contando con su preferencia y verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

8/10 Good

SOFIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Ismael Betancourt on 21 Sept 2021
Estimada Sofia muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

2/10 Terrible

Jaime

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food is good, rooms and environment is infested
DO NOT stay in this hotel if mosquitoes love you. It’s infested you are not safe, not even in the room…..
Stayed 6 nights in Sep 2021
Response from Ismael Betancourt on 21 Sept 2021
Estimado Jaime reciba un cordial saludo y nuestras disculpas por los inconvenientes con mosquitos, lamentablemente por la temporada es difícil controlarlos, pero estamos trabajando en ello, esperamos seguir contando con su preferencia y verle pronto de nueva cuenta. Atentamente Ismael Betancourt Gerente General

2/10 Terrible

Lester

Travelled with family
Liked: Cleanliness, room comfort
The way they treat customers the need to go broke.
The check in was horrible. The kid that checked us in had no idea what customer service is. I wish this place would go broke or train the front desk how to serve customers. We got there one hour before check in and was told to wait until checking time. We stay about 100 nights a year and this was by far the WORST EVER.
Stayed 1 night in Sep 2021
Response from Ismael Betancourt on 6 Sept 2021
Estimado Lester le agradecemos sus comentarios y preferencia, le ofrecemos una disculpa por los inconvenientes, seguiremos trabajando en brindar mejores instalaciones y servicio, esperamos nos brinde otra oportunidad de servirle. Atentamente Ismael Betancourt Gerente General

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El pan no era del dia (muchas veces duro). Fuera de eso todo bien
Stayed 2 nights in Jul 2021
Response from Ismael Betancourt on 26 Jul 2021
Estimado Miguel le agradecemos su preferencia y comentarios, abordaremos el punto que nos menciona del pan, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

10/10 Excellent

JOEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Ismael Betancourt on 16 Jul 2021
Estimado Joel muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I like the place but the cleanliness was not so good even when we are facing a Pandemic. We found a dead fly on the sink, and we left it there just to realize that they never cleaned it up!!!! The pool towels urgently need to be replaced. When we had breakfast, the eggs were lukewarm and I think they should be HOT. We only had 2 towels in the room, even when we were 3 adults. I had to use a pool towel to dry myself after taking a shower.
Stayed 3 nights in Jun 2021
Response from Ismael Betancourt on 24 Jun 2021
Thanks for staying with us. We appreciate your feedback! Best Regards Ismael Betancourt General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful a d rekaxin place
Stayed 1 night in May 2021
Response from Ismael Betancourt on 6 Jun 2021
Muchas gracias por su preferencia, nos alegra saber que paso una estancia agradable. Saludos Cordiales Ismael Betancourt General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Originally booked a standard room, but it was very small. So I upgraded to a Junior suite which was very nice. Only thing I didn’t like about the room is they don’t have any refrigerators. Property is very beautiful and the food is very good. I was surprised there was not a gym to workout but have tennis courts and nice area to run. I would recommend this hotel if you don’t need a gym and don’t care about the refrigerator. But for me I wouldn’t stay there again because I use the gym every day and I like to have a refrigerator in my room. Overall the hotel is very nice and staff very helpful
Stayed 3 nights in May 2021
Response from Ismael Betancourt on 10 May 2021
Thank you very much for your preference and comments, we will continue working to provide better facilities and services. Best regards Ismael Betancourt General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is ok..
Stayed 1 night in May 2021
Response from Ismael Betancourt on 4 May 2021
Muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Ismael Betancourt on 20 Apr 2021
Estimado huésped le agradecemos su preferencia, lamentamos mucho no haber cubierto sus expectativas, seguiremos trabajando en brindar mejores instalaciones y servicios, esperamos en un futuro nos brinde otra oportunidad de servirle. Atentamente Ismael Betancourt Gerente General

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021
Response from Ismael Betancourt on 20 Apr 2021
Estimado huésped muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta en esta su casa Hotel Misión San Gil. Saludos Cordiales Ismael Betancourt Gerente General

8/10 Good

Eileen, Mexico

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
El hotel es muy lindo, pero lo que no entendimos es porque si estaba vacío el hotel nos dieron una habitación lejos que daba hacía el estacionamiento cuando las que dan al jardín y están más cerca estaban vacías.
Stayed 1 night in Jan 2021
Response from Ismael Betancourt on 23 Jan 2021
Muchas gracias por su preferencia y comentarios, pondremos mas atención con estos detalles, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

8/10 Good

Karina, Eso de México

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena estadía, solo me hubiera gustado una habitación con terraza
Stayed 2 nights in Sep 2020
Response from Ismael Betancourt on 10 Oct 2020
Estimada Karina muchas gracias por su preferencia, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente en todos los sentidos y con todas las medidas sanitarias requeridas
Stayed 1 night in Jul 2020
Response from Ismael Betancourt on 18 Jul 2020
Agradecemos su preferencia y amables comentarios, nos alegra saber que disfruto su estancia, esperamos verle pronto de nueva cuenta. Saludos Cordiales Ismael Betancourt Gerente General

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted what we paid for.
The hotel was just for a night. When we arrived, they tried to put us in a small room with 2 small beds. We explained to them that we paid for a room with a king size bed. They then told us the only king size beds they had left were in the suites with jacuzzi in the room. We said again that was not our problem, we paid for a larger room with a king bed. So after about 10 minutes they said they would do US a favor and give us a suite, but we couldn't use the jacuzzi.. We told them we didn't care, we just wanted what we paid for. Ypu are not doing us any favors! This was after 15 hours of driving. We just wanted to sleep! Otherwise it was a good night sleep, quiet and comfortable. Hot water was more like just warm water, but the shower felt good.
Stayed 1 night in Jun 2020
Response from Ismael Betancourt on 1 Jul 2020
Thank you very much for your preference and comments, we look forward to seeing you on your next visit. Best regards Ismael Betancourt General Manager