Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Olympia WA USA

Historic Hotel and Great Staff

Posted 09-Apr-2016
Pros: Everything from the stunning architecture to the location and great staff.
Cons: Perhaps adding a handout for check-in. Outline options, hotel dining, wifi password, help with transportation arrangements avaiable etc.
Location: Picturesque historic churches. Scenic plazas. Great dining options. Just a great area to walk around and chill.
The Hotel is conveniently located within "El Centro" historical district. No problem walking to Plaza de Armas and other locations. Plenty of food options and shopping in the vicinity. We loved the historic nature of the hotel and room (bulit in 1756). Room was awesome and yes there was A/C if you needed it. Staff was great. We just loved the waiters and waitresses in the hotel dining room. We read some previous comments about street noise. Yes, you can hear some but it's largely church bells and the occaisonal volley of fireworks. Some traffic noise but there isn't much traffic in the evenings. The beauty of the hotel and location more than offset this. We had no problem sleeping or relaxing! One of the cleanest hotels you'll ever stay in. Bed was great!
5 out of 5
by A verified traveller

Hotel céntrico

Posted 08-Apr-2016
Un lugar maravilloso y emblemático, hermosa y diferentes decoración que te transporta a otra época
5 out of 5
by A verified traveller

Histórico hotel en el centro de queretaro

Posted 07-Mar-2016
Hotel muy cuidado y con historia propia, mencionado en los tours de la ciudad. La entrada nos lleva a varios siglos hacia el pasado. Imperdible.
3 out of 5
by A verified traveller

Posted 23-Feb-2016
Bed need updating...room adjacent noise coming from vent.
3 out of 5
by Manuel from Culiacán

Mi año nuevo

Posted 05-Jan-2016 on Hotels
Fueron vacaciones de año nuevo. El hotel es una joya así sin mas, te transportas a esa época. Un inconveniente muy grande.. No le dan preferencia a los húespedes y eso son MUCHOS puntos menos en cuestión de servicio. En la cena del 31 nos dimos cuenta de eso, al igual que otros 3 días que intentamos desayunar y nos dijeron había lista de espera (cuando hay 12 habitaciones solamente). También nos dijeron que ya no servían desayuno cuando habían pasado 7 minutos de la fecha límite. El 3er intento fue "room service" y nos dijeron que bajaramos por que estaban muy ocupados (cabe mencionar mi habitación emperador iturbide tenía jardín, ideal para desayunar pero en fin; no hubo solución). Las sras del aseo fueron excelentemente atentas y mas serviciales que muchos del personal. Una recepcionista (llevaba poco tiempo trabajando) me trató de maravilla. Lamentablemente la otra srita fue todo lo contrario. En pocas palabras .. Les falta mejorar muchísimo la atención al húesped, eso debe ser prioridad ante todo! Gracias por tomarse el tiempo de leer.
3 out of 5
by A verified traveller

Hotel muy bonito; muy mal manejado.

Posted 03-Jan-2016
No tenian la habitacion con 2 camas. Nuestra habitacion tiene una sola llave, misma que perdieron en el front desk y tuvimos que dormir en otra habitacion esa noche.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 15-Dec-2015 on Hotels
4 out of 5
by A verified traveller

Comodo

Posted 10-Dec-2015 on Hotels
La habitación no era la que aparecía en las fotos y nos toco hasta el final pero era Comodo y el hotel en la parte d abajo muy bonito
5 out of 5
by A verified traveller from Phoenix, AZ

Royal Experience

Posted 07-Dec-2015
Pros: The details in the architecture and interior decor are flawless! Hotel staff is incredibly helpful and nice. Great value for what we paid.
Cons: Minor thing. Keep iron and ironing board in the room as opposed to having to request it. Have two robes in the bathroom as opposed to just one.
Location: Location can't be beat! Walk everywhere! We were lucky enough to enjoy a live orchestra at the main kiosk of Plaza de Armas on Sunday night!!
This building is a MUST on your Queretaro to-do list. It truly takes you to a different century with the benefit of modern amenities. We liked it so much, we decided to skip a tour and spend the afternoon enjoying room service by the balconies of our room.
5 out of 5
by A verified traveller from Texas

Beautiful hotel & location.

Posted 02-Dec-2015
Pros: Hotel clean & comfortable, great area to be in. Food was good.
Cons: Can't think of anything.
Location: Lots to see in the city center, churches, plazas, and good shopping.
Beautiful hotel where Marque lived. Good service, great room, comfortable. Close to attractions we wanted to see. Very clean and save area. Would stay there again!