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Hotel Florencia

Star Rating
3 out of 5

Information

Reviews

3.4 / 5
306 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Plaza Galerias Shopping Center
    20 min walk
  • Popular Location
    Plaza Santa Maria Bullring
    3 min drive
  • Popular Location
    Autonomous University of Queretaro
    5 min drive
  • Airport
    Queretaro, Queretaro (QRO-Queretaro Intl.)
    31 min drive

Book online or call:

020 3564 4853

Your dates need to occur after 2019-12-06. Try updating your dates to see prices for your trip.

    About this area

    Queretaro

    Located in Queretaro, Hotel Florencia is in the business district and connected to the airport. Santa Rosa de Viterbo Temple and Aqueduct of Santiago de Queretaro are notable landmarks, and travellers looking to shop may want to visit Antea Lifestyle Center. Nestle Headquarters and Bicentennial Park are also worth visiting.

    Visit our Queretaro travel guide

    What's nearby

    • Popular Location
      Plaza Galerias Shopping Center - 20 min walk
    • Popular Location
      Plaza Santa Maria Bullring - 3 min drive
    • Popular Location
      Santa Rosa de Viterbo Temple - 4 min drive
    • Popular Location
      Cerro de Las Campanas National Park - 5 min drive
    • Popular Location
      Autonomous University of Queretaro - 5 min drive

    Getting around

    • Queretaro, Queretaro (QRO-Queretaro Intl.) - 33 min drive

    Restaurants

    • Where to eat
    • Riviera – Restaurant offering international cuisine. Serves lunch and dinner daily.
    • Carusso – Bar. Open daily.

    About this property

    Hotel Florencia

    A restaurant, an outdoor pool and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and a 24-hour front desk are on-site. All 73 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include Netflix and room service (during limited hours).

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and public transport

    • Free self parking

    Food and drink

    • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 155 per person
    • 1 restaurant
    • 1 bar
    • Room service available

    Things to do

    • Outdoor pool

    Family friendly

    • Outdoor pool
    • Soundproofed rooms

    Conveniences

    • Banquet hall
    • Lift

    Guest services

    • 24-hour front desk
    • Daily housekeeping
    • Tour/ticket assistance

    Languages spoken

    • English
    • Spanish

    Business services

    • 1 meeting room
    • Business centre

    Outdoors

    • Terrace

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Linens

    Bathroom

    • Free toiletries
    • Shower/bathtub combination
    • Towels

    Entertainment

    • TV channels
    • flat-screen TV
    • Netflix
    • streaming services

    Food and drink

    • Free bottled water
    • Minibar

    More

    • Iron/ironing board (on request)
    • Phone
    • Safe
    • Soundproofing

    Nearby things to do

    Activities

    • Outlet shopping

    Where to eat

    • Riviera – Restaurant offering international cuisine. Serves lunch and dinner daily.
    • Carusso – Bar. Open daily.
    3.4

    Guest rating

    5 - Excellent
    64
    4 - Good
    101
    3 - Okay
    71
    2 - Mediocre
    44
    1 - Poor
    26
    3.5
    Cleanliness
    3.5
    Service and Staff
    3.4
    Amenities
    3.2
    Property condition

    1/5

    • Disliked: Cleanliness, staff & service

    Very dirty, run down and falling apart. No a/c poorly lit and moldy, do not stay there.

    Stayed 3 nights in Jul 2019

    3/5

    • Liked: Cleanliness, staff & service
    • Disliked: Amenities

    Pool water temperature was cold and our children couldn't swim. They were very disappointed for this.

    Stayed 1 night in Jul 2019

    3/5

    • Liked: Cleanliness, staff & service
    • Disliked: Property conditions & facilities, room comfort

    Is this hotel construction done?

    Paper thin walls in rooms. Bathrooms with loose switches. Showers drains on floor. Pathetic water pressure. Simulated marble wood panels not attached. Internet absolutely sucks. Fantastic restaurant. Free parking great. Staff very helpful when not watching the overhead TV. Would not stay there again - sorry.

    Stayed 4 nights in Feb 2018

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Expedia/Hotels.com listing erroneous information

    Reserved, verified, paid for room with 2 QUEEN beds. Once we arrived hotel said they've never offered Queen beds only doubles which is unsatisfactory and if this was shown on the listing I would have never chosen this hotel. They said it was Expedia/Hotels.com fault for putting wrong information and I could take it or leave it but it was what it was, no accommodation possible. Had to find and pay for ANOTHER hotel, causing great expense and inconvenience. I am alerting all social media, government agencies, consumer groups as well as twitter / FB / Instagram / Snapchat et all about this problem. I have also contacted my bank and credit card company about the problem. Guess we will no longer use your site for any travel, I will alert all to this fact, since it contains erroneous information, there is no resolution possible and your $$$ is taken with no service received. This is unacceptable and this issue will be followed up. Also, area of hotel was unsafe and not recommended by locals, Hotel Florencia has a terrible reputation for scamming guests and for terrible service and should not be promoted by reputable sites. Don't you do your own research to avoid situations like this? Shame on you!

    Stayed 14 nights in Dec 2017

    4/5 Good

    • Liked: Staff & service, property conditions & facilities, room comfort

    Quiet place

    It is a good place, very quite, near downtown and other places of interest .

    Stayed 3 nights in Jul 2017

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