Interior
Check availability

Reviews of Holiday Inn Express Queretaro, an IHG Hotel

3 out of 5
Holiday Inn Express Queretaro, an IHG Hotel
Av.5 De Febrero 110 Bis, Col. Ninos Heroes, Querétaro, QUE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 260 out of 407 reviews" "
Rating 8 - Good. 110 out of 407 reviews" "
Rating 6 - Okay. 19 out of 407 reviews" "
Rating 4 - Poor. 7 out of 407 reviews" "
Rating 2 - Terrible. 11 out of 407 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Montserrat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very convenient and located near to main streets. The staff were the best of the whole thing, very helpful, kind and understanding. The breakfast was enough to start the day and the room was very big and comfortable.
Stayed 4 nights in Apr 2024

10/10 Excellent

Paul

Stayed 4 nights in Mar 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jesus

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean . Friendly customer service.
Stayed 1 night in Jun 2023

6/10 Okay

Teresa

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms with comfortable beds and pillows; be aware a major construction is under development along all "5 de febrero Avenue" until at least the end of 3Q23. Access to the hotel is limited and there is a lot of traffic both to access and leave the hotel area.
Stayed 1 night in Mar 2023
Response from La gerencia on 19 Apr 2023
Agradezco mucho el haber tomado su tiempo para responder la encuesta de satisfacciòn. Nos dará mucha alegría tenerle de regreso pronto.Cordialmente,

10/10 Excellent

Erika Govea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and close to hystoric center. The only downside is that there's no laundry machines

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Homero

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall great stay! However there was roadwork at night during our stay, made it a little inconvenient to come back at night.
Stayed 1 night in Aug 2022

10/10 Excellent

Carlos

Stayed 4 nights in Jun 2022
Response from La Gerencia on 22 Jul 2022
Gracias por su visita, le esperamos pronto.

10/10 Excellent

Katya

Stayed 1 night in Jun 2022

10/10 Excellent

ADETOKUNBO

Neat and quiet
Stayed 2 nights in May 2022
Response from General Manager on 22 Jul 2022
Thanks for your comments, We hope you come back soon.

8/10 Good

LUIS O

Stayed 2 nights in Mar 2022

6/10 Okay

Thanit

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2021

8/10 Good

Zbigniew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great. Very Nice staff. Breakfast coupé be better
Stayed 2 nights in Aug 2021

8/10 Good

Krystian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Everything was good.
Stayed 1 night in Aug 2021

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from La Gerencia on 10 Aug 2021
Agradecemos mucho el que haya dado respuesta a través de esta plataforma. Nos da alegría que su estadía haya sido de su agrado. Nos gustará tenerle de regreso pronto.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Este hotel cuenta con muchas amenidades. El servicio y la actitud de las personas es muy agradable.
Stayed 1 night in Jun 2021
Response from La Gerencia on 10 Aug 2021
Agradezco mucho sus comentarios, y nos dará mucho gusto que reserve en su próxima visita a esta ciudad en este su hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel this was my second stay and will be staying again
Stayed 8 nights in Mar 2021

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Very clean. Great breakfast . Location close to everything
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, new property. Room was very clean. Large enough for our needs. Will return upon our next visit to Qro.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a group, great location
It is a very functional hotel, everything was very good. We managed to stay only a few hours (late arrival, early departure), but we found everything as it should. We were able to crash after a long and tiresome day, and not had to worry about anything.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Parking is not practical and not much space, it is complicated when trying to get in or get out of the car.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, very clean, quiet, looks like new hotel.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicacion y el servicio esta muy bien igual las habitaciones
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Alejandro, Greenville SC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2018

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Queretaro
Hotel was perfect for an overnight business stay -- clean, helpful staff, comfortable bed, electricity in all the right spots in the bedroom, and an overly large room with kitchenette. We needed to stay a couple of extra hours after the normal check-out due to a late flight departure, and the staff could not have been more accommodating, allowing us to work in the room an extra 3 hours. When we finally emerged, they called a taxi to take us to the airport which arrived in 3 minutes. Next door is a resort Holiday Inn, and the two are connected, so there was a pretty dining room there though the menu was pretty limited. The only downside was the industrial feel of the neighborhood.
Stayed 1 night in Oct 2018

2/10 Terrible

Darrin, Mi

Liked: Cleanliness, staff & service
Disliked: Room comfort
You had a truck with a very loud motor pumping water all night, allong will that, Noise levels facing the freeway were terrible. I don't know how anyone sleeps with that??
Stayed 1 night in Nov 2018

6/10 Okay

Armando, Houston

Liked: Cleanliness, staff & service
Disliked: Room comfort
This hotel does not represent Holiday Inn Express level. I am used to stay in Holiday Inn Express in Mexico and this one is the worst so far.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, transportation from airport was good
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Good location, nice service. Great staff,
Stayed 1 night in Aug 2018

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lovely place.
The personnel was kind and courteous, everything was neat around all areas of the hotel. Breakfast was tasty and a variety of food.
Stayed 4 nights in Jul 2018

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Highly recommended.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. We stay three nights. All is OK.
Stayed 3 nights in Mar 2018

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for extended business stay!
By chance, during a vacation in Mexico City, I visited Queretero for one night to see a concert. The Holiday Inn Express was the nicest surprise! It is new, sparkling clean, efficient in every way and the kitchenette/ bar area is perfect for a longer stay. This hotel adjoins the very nice Holiday Inn through a back gate giving you access to the family friendly, huge yard, pool and good restaurant. Although Holiday Inn Express is on a busy highway, the room was very quiet with exceptionally comfortable beds. The staff was helpful in every way and arranged for cabs whenever needed. There is also Uber in Queretero. Holiday Inn Express is at least a 10 min cab ride into the historic downtown area, but for some travelers this is a plus because there is very easy access to the hotel from the freeway and the airport. Queretero , where the declaration of Mexican Independence was signed, is a rapidly expanding city between Mexico City and northern cities such as San Miguel de Allende.
Stayed 1 night in Mar 2018

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay a lot. It is an excellent hotel, modern, clean and convenient, at a very good price. Also the breakfast was very good.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and facilities in good conditions. The breakfast was good and abundant
Stayed 1 night in Jan 2018

10/10 Excellent

Marta, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
Staff was kind and always ready to help. Great food, clean and comfortable rooms. The only problem was that the air conditioning didn’t work for three days.
Stayed 2 nights in Dec 2017

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
Stayed 3 nights in Oct 2017

2/10 Terrible

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I would not repeat the experience..
I selected poor overall because the site indicated a restaurant. HIX does not have restaurant, I selected poor comfort because of the uncomfortable bed and pillows. Lastly, we were givien the room closest to the freeway, and the noise was unbearable. Unable to sleep, we left shorltly after 3:00 am. I

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Very clean and spacious hotel right next to a full service holiday inn. I recommend spending the night here and walking to the holiday inn next door for meals

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to major highways.
Nice hotel close to major main roads. Parking seems limited but I didn't have any problems parking.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place to stay - staff very friendly

8/10 Good

Maria Teresa, Caracas, VE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel 10min from Querétaro town centre
The hotel and romos are nice. Breakfast is ok. Being near a touristic centre, I would expect, staff could be able to help with tours.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Woo Jin, KOREA

Disliked: Staff & service, property conditions & facilities, room comfort
Good as cheap price but not sastified.
Well, room is okay. But too loud because of vehicles around. Breakfast nothing to eat.