Ratings based on 226 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from Toronto, Canada

Nice hotel but don't expect service of any kind

Posted 18-Oct-2017
Hotel would not extend my stay when I was violently ill that morning. No late checkout allowed as someone else needed the room. Removed me from my room upon checkout without any consideration for my health.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel layout

Posted 23-Aug-2017
It is a great hotel, the only inconvenient is the entrance is right after the turnaround finishes.... sometimes you have to do a really long turn around because too much traffic coming in your way to get to the entrance.
3 out of 5
by A verified traveller from Chicago, IL

Close to main road and outdated

Posted 29-Mar-2017
Cons: Friendliness of staff could improve and also attention to reservations request.
Location: Near the highway and many restaurants with car.
My reservation with Expedia was non smoking and unfortunately I was given a smoking room and didn't realize until I got back late from my meeting dinner and was getting ready for bed that I saw the ashtray; it was late and I didn't feel like packing all back to get a new room for just the 1 night so I decided to stay. Although the beds were comfortable the covered up smoke smell make my night unpleasant.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 07-Mar-2017
Great hotel for business travelers. The staff is very attentive and hotel has great amenities.
5 out of 5
by David

Cdn Business traveller

Posted 14-Feb-2017 on Hotels
Always enjoy staying at the Grand Fiesta in Queretaro. Great location with many wonderful and unique restaurants within walking distance. Very helpful and friendly staff. Nice room.
4 out of 5
by Virginia

This traveller left a rating score only Posted 13-Feb-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

two days in Queretaro

Posted 03-Feb-2017
Pros: everything
Cons: nothing
Location: quick cab ride to city center, close to a couple of Starbucks, love city center of Queretaro.
It was a lovely hotel lobby, friendly and helpful staff, room comfortable, lounge and hotel bar fun and great bartender. Shower was hot with soft towels. Ability to charge taxi fare to bill was a huge plus.
4 out of 5
by A verified traveller

Great hotel and breakfast

Posted 29-Jan-2017 on Hotels
Not far from the historical center, great to walk around
4 out of 5
Recommended
for Everyone
by A verified traveller from McKinney, TX

Great option in Querétaro!

Posted 10-Jan-2017
Had the opportunity to visit during a business trip and had a nice surprise with the quality of the hotel. The lobby and room were nicely decorated, functional and clean. The only problem we had is that the restaurant closed earlier than they have announced probably because it was a Sunday and after talking to several of the staff they were nice enough to te-open it for us and cook for us a nice meal.
5 out of 5
by MARIA E.

Outstanding

Posted 06-Jan-2017 on Hotels
Excellent stay