Ratings based on 120 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from CDMX

Muy buen hotel.

Posted 02-Jan-2017
Pros: Si!!!
Cons: El servicio es insuperable!!!
Location: Tienes muy cerca la parte nueva de Querétaro, es una excelente opción para no entrar al Centro.
Excelente servicio, ubicación e instalaciones. La comida es excelente también. El único detalle es que la zona de la alberca está en remodelación....
1out of 5
by A verified traveller

Staff not truthful

Posted 24-Dec-2016
Pros: The pool issue soured our entire visit at this property
Cons: Be honest with your customers when they ask you a question
We specifically asked when we booked this room if the Pool was open and heated. We were assured it was both. The pool was not heated, every day we asked at the front desk if they would turn on the heat for the pool and every day we were told it would be ready in a few hours. Finally I asked to speak with the Manager, he finally admitted it was broken. There was also construction going on at the Holiday Inn next door and all kind of dust and styrofoam was in the water most all week. Very dissatisfied with this hotel and honesty of the staff.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Nov-2016
Pros: Instalaciones y vista.
Cons: Tapete en la regadera, el piso está resbaloso. Más botellas de agua. Solamente pusieron una en el baño y de botella chica.
Location: El centro es muy bonito, pasaje para compras de artesanías y pinturas muy bien
Agradable, muy bonita vista, servicio al cuarto excelente, limpieza. Lo usamos practicamente para dormir sin embargo muy bien.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Oct-2016 on Hotels
4out of 5
by A verified traveller

Good comfortable hotel

Posted 14-Oct-2016 on Hotels
We had a great stay the room is ample and has all the amenities a traveler would want. The breakfast is really good, buffet style it had several surprises as in unusual selections and all was tasty.
5out of 5
by A verified traveller

Posted 12-Oct-2016 on Hotels
muy buena experiencia, con gusto regreso.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 04-Oct-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller from DF

Excelente, pero...

Posted 04-Oct-2016
Reservados dos habitaciones y una de ellas no está aseada, tuvimos que esperar más de 10 minutos para que fueran a limpiar (aparte de el tiempo que se llevó la limpieza). De no ser por eso todo lo demás estuvo excelente.
5out of 5
by A verified traveller

Hotel Cómodo

Posted 23-Sep-2016 on Hotels
Excelentes atenciones, en especial la recepcionista Carolina, una persona comprometida con el bienestar del huésped
5out of 5
by A verified traveller

Hotel con buen servicio, limpio y cómodo

Posted 19-Sep-2016 on Hotels
Buen servicio, excelentes instalaciones.