Ratings based on 131 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel

Posted 29-Jun-2017
All the staff was EXCELLENT. The food was good, the hotel was clean and comfortable. I would definitely come back.
1 out of 5
by A verified traveller

Staff not truthful

Posted 24-Dec-2016
Pros: The pool issue soured our entire visit at this property
Cons: Be honest with your customers when they ask you a question
We specifically asked when we booked this room if the Pool was open and heated. We were assured it was both. The pool was not heated, every day we asked at the front desk if they would turn on the heat for the pool and every day we were told it would be ready in a few hours. Finally I asked to speak with the Manager, he finally admitted it was broken. There was also construction going on at the Holiday Inn next door and all kind of dust and styrofoam was in the water most all week. Very dissatisfied with this hotel and honesty of the staff.
3 out of 5
by A verified traveller

Wifi problematic

Posted 10-Dec-2016 on Hotels
Wifi signal was very weak in my room. I need a good wifi signal for work. This will force me to consider other hotel options.
4 out of 5
Recommended
for Everyone
by A verified traveller from Mexico

Nice hotel, the rooms are very spacious.

Posted 28-Nov-2016 on Orbitz
Pros: the rooms are very big and comfortable. The buffet breakfast is amazing
Location: The location is outside Queretaro, Nearest the Residences.
Nice Hotel with very big rooms very comfortable. . NIce and clean, The breakfast Buffet is very nice, the location is outside the center of Queretaro. but nearest. Very big and good parking.
4 out of 5
by A verified traveller

Good comfortable hotel

Posted 14-Oct-2016 on Hotels
We had a great stay the room is ample and has all the amenities a traveler would want. The breakfast is really good, buffet style it had several surprises as in unusual selections and all was tasty.
4 out of 5
by Scott

Posted 12-Jun-2016 on Hotels
Hotel did not have a sauna as advertisted on Hotels.com. It was the main reason we cloose this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-May-2016 on Orbitz
It is a great hotel close to Downtown Queretaro, with great view, great food and service.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-May-2016
I loved the view. The restaurant and particularly breakfast were excellent. Staff was very friendly and helpful, and the king size bed in the room I rented was great. Exceeded expectations.
5 out of 5
by Luis

This traveller left a rating score only Posted 02-Apr-2016 on Hotels
5 out of 5
by Scot

This traveller left a rating score only Posted 20-Mar-2016 on Hotels