Ratings based on 153 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveller from Miami, FL

Nice hotel, nive ciew

Posted 03-Apr-2018
Had an excellent stay at the Crowne Plaza in Queretaro. Great hotel for the price. Rooms clean and extremely spacious. Restaurant option is ok. Lighting in room is challenging, but during day exceptional natural light (challenging in bathroom area). Would have liked a locking bathroom door but the bathroom design is a swinging door. Overall, hotel was a very good option. We were very pleased.
5 out of 5
for Everyone
by A verified traveller from USA

Excelente view!!!!!

Posted 13-Jan-2018
Pros: Location.
Cons: Nothing
Location: Close to shopping, and many restaurants.
Everything was ok. The view is amazing, really we enjoy our short visit to Queretaro.
5 out of 5
by Luis

This traveller left a rating score only Posted 11-Dec-2017 on Hotels
5 out of 5
by Guillermo

This traveller left a rating score only Posted 02-Dec-2017 on Hotels
4 out of 5
for Everyone
by A verified traveller from Texas

Great place to stay, very secure!

Posted 26-Jul-2017 on Orbitz
Pros: The security and the view as well as the cleanliness!!!!
Cons: Swimming pool way to small and need a spa/jacuzzi
Location: Excellent, close to most everything!!!!
Stayed there 5 days.... Excellent security, very clean. Desk and reception very good customer service and always very accommodating !!!!
5 out of 5
for Everyone
by A verified traveller

Very nice hotel

Posted 29-Jun-2017
All the staff was EXCELLENT. The food was good, the hotel was clean and comfortable. I would definitely come back.
5 out of 5
by Bianca


Posted 25-Jun-2017 on Hotels
I've lived in Querétaro most of my life and I gotta say that Crowne Plaza gave me another perspective of my city with the stunning views it offers. If you ever get to visit Querétaro, this hotel is the best choice for you
4 out of 5
by Rashid

Excellent stay

Posted 28-May-2017 on Hotels
Excellent Experience. Staff was very friendly
1 out of 5
by A verified traveller

Staff not truthful

Posted 24-Dec-2016
Pros: The pool issue soured our entire visit at this property
Cons: Be honest with your customers when they ask you a question
We specifically asked when we booked this room if the Pool was open and heated. We were assured it was both. The pool was not heated, every day we asked at the front desk if they would turn on the heat for the pool and every day we were told it would be ready in a few hours. Finally I asked to speak with the Manager, he finally admitted it was broken. There was also construction going on at the Holiday Inn next door and all kind of dust and styrofoam was in the water most all week. Very dissatisfied with this hotel and honesty of the staff.
3 out of 5
by A verified traveller

Wifi problematic

Posted 10-Dec-2016 on Hotels
Wifi signal was very weak in my room. I need a good wifi signal for work. This will force me to consider other hotel options.