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Reviews of City Express by Marriott Querétaro Juríca

3 out of 5
City Express by Marriott Querétaro Juríca
Av. 5 de Febrero # 9200 Col. Fracc., Industrial Benito Juarez Zona, Querétaro, QUE

Reviews

8.2

Very good

Rating 10 - Excellent. 409 out of 1000 reviews" "
Rating 8 - Good. 365 out of 1000 reviews" "
Rating 6 - Okay. 131 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Noel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Gerencia General on 16 Feb 2024
Estimado Noel:Muchas gracias por hospedarte con nosotros.Esperamos verte pronto en ésta tu casa.En nombre de todo el equipo de City Express by Marriott Querétaro Jurica, te enviamos un afectuoso saludo.

4/10 Poor

Claudia, canoa park

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smelly. The bathroom was not well clean and th sink was kind of clogged. Not worth the price.
Stayed 1 night in Nov 2023
Response from General Manager on 7 Dec 2023
Dear Claudia:We are sorry that the hotel did not meet your expectations. We have reviewed with the housekeeping team to resolve the details you mentioned. We hope that during your next stay you can experience improves.

8/10 Good

ABRAHAM

Stayed 6 nights in Oct 2023
Response from Gerencia General on 13 Nov 2023
Muchas gracias por visitarnos Abraham!Esperamos verte pronto de nuevo. Que tengas una excelente semana.

2/10 Terrible

George

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
There was noise till 4 am. Party music in next building like a Disco center. The coffee machine broke down while at breakfast. All beds and towel sets are just very basic
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
George:We are sorry for the inconvenients in your last stay. We have spoken with the owners of the bar that you mentioned to us in order to improve the quality of experience of our guests. We hope you can see the improvement on your next visit.Truly sorry,

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Gerencia General on 7 Nov 2023
Estimada Cecilia: Muchas gracias por visitarnos.En nombre de todo el equipo te agradecemos la preferencia y esperamos verte de nuevo en ésta tu casa.

10/10 Excellent

Alex

Stayed 3 nights in Jun 2023
Response from Gerencia General on 18 Oct 2023
Gracias por hospedarte con nosotros Alex!Te esperamos pronto de regreso.

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Gerencia General on 10 Oct 2023
Estimado Mohamad: Muchas gracias por tu visita.Te esperamos pronto de regreso en ésta tu casa.

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended AAA++
Excellent customer service and reception staff! Thanks for the great experience
Stayed 3 nights in Sep 2023
Response from General Manager on 29 Sept 2023
Dear Ricardo:Thank you for your comments. I will share with all the team!We hope to see you soon!

10/10 Excellent

alfredo

Stayed 2 nights in Sep 2023
Response from Gerencia General on 27 Sept 2023
Muchas gracias por visitarnos Alfredo!Te esperamos pronto de regreso.

8/10 Good

Alan Axel

Stayed 1 night in Jun 2023
Response from Gerencia General on 21 Jul 2023
Estimado Alan: Muchas gracias por tu pasada visita a nuestra propiedad. Te esperamos de regreso en ésta tu casa.

10/10 Excellent

Luis Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Gerencia General on 29 May 2023
Un placer haberte recibido en nuestro hotel Luis Ricardo! Esperamos verte pronto

10/10 Excellent

Maria Eugenia

Stayed 1 night in Apr 2023
Response from Gerencia General on 12 May 2023
Estimada María Eugenia: Muchas gracias por tu pasada visita. Te esperamos pronto de regreso.

4/10 Poor

Sebastian, Huixquilucan

Stayed 2 nights in Mar 2023
Response from Gerencia General on 24 Apr 2023
Estimado Sebastián: Gracias por tu visita a nuestro hotel.Te esperamos de regreso en ésta tu casa.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Response from Gerencia General on 25 Jan 2023
Aaron: Gracias por visitarnos! Te esperamos pronto de regreso.

4/10 Poor

Victor M

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El hotel esta muy descuidado y el baño del cuarto olía muy mal

8/10 Good

Mohamad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s well placed , you have restaurants around and Walmart next to it. The breakfast was very good not as usual toast and coffee. You can take a good breakfast to start your day and was included in the price .
Stayed 5 nights in Sep 2022
Response from General Manager on 6 Oct 2022
Dear Mohamad:Thank you so much for your comments.Im sharing them with our team. We hope to see you in your next trip to Queretaro. Best Regards!

8/10 Good

Monica

Liked: Cleanliness, staff & service
Cumplidor para estancias cortas
Stayed 1 night in Aug 2022
Response from Gerencia General on 24 Aug 2022
Estimada Mónica: Muchas gracias por tus comentarios! Esperamos tenerte de regreso en tu siguiente visita a Querétaro. Recibe un cordial saludo a nombre de todo el equipo de City Express Jurica

8/10 Good

Carlos

Stayed 2 nights in Jun 2022
Response from Gerencia General on 1 Jul 2022
Agradecemos tu visita Carlos! A nombre de todo el equipo te enviamos un afectuoso saludo.

10/10 Excellent

Verónica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and we enjoyed very much
Stayed 2 nights in May 2022
Response from General Manager on 21 Jun 2022
Thanks for you comments! We hope to see you soon again.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in May 2022
Response from Gerencia General on 10 May 2022
Muchas gracias por tu visita Samuel!

4/10 Poor

John

Not sufficient attention to the guests.
Stayed 3 nights in Mar 2022
Response from General Manager on 12 Apr 2022
Dear John: We are sorry to cause such a bad impression on your stay. We hope on your next visit to change perception.

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien localizado y muy limpio
Stayed 1 night in Jan 2022
Response from Gerencia General on 16 Feb 2022
Estimada Celia: Muchas gracias por tus comentarios. Esperamos tenerte de regreso pronto. Recibe un cordial saludo!

10/10 Excellent

María De la Cruz guadalup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Gerencia General on 7 Jan 2022
Estimada Mary: Esperamos estés iniciando el año de la mejor manera posible. Te esperamos de regreso en ésta tu casa. Recibe un cálido abrazo.

8/10 Good

Olga Gajá

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 3 nights in Dec 2021
Response from Gerencia General on 16 Feb 2022
Estimada Olga: Muchas gracias por tus comentarios! Te esperamos de regreso en ésta tu casa. Recibe un cordial saludo.

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jurica Graduation trip
Only used the room for 1 night but it was very clean. TV and cable worked great. Coffee provided in the lobby all day and the breakfast buffet was awesome. Great place to stay!
Stayed 1 night in Jun 2021
Response from General Manager on 13 Jul 2021
Dear Guest, Thank you for your feedback, come back soon

10/10 Excellent

Pakphum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Gerencia General on 16 Jun 2021
Muchas gracias por su preferencia, lo esperamos pronto en esta su casa.

8/10 Good

jae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021
Response from Gerencia General on 7 Jun 2021
Estimado Huésped, Muchas gracias por sus comentarios, para nosotros es un placer tenerlo en casa, por favor vuelva pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was ok
Stayed 2 nights in May 2021
Response from General Manager on 7 Jun 2021
Thanks for your feedback.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Attentive personnel, clean everywhere.
Stayed 4 nights in Mar 2021
Response from General Manager on 28 Apr 2021
Dear Guest, Thank you very much, this is your home!!!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Gerencia General on 22 Apr 2021
Muchas gracias por su preferencia, vuelva pronto a esta su casa.

10/10 Excellent

Yadira, Aurora,Il

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, el hotel muy limpio y cerca de todo lo conveniente.
Stayed 2 nights in Jan 2021
Response from Gerencia General on 11 Jan 2021
Estimado Huésped, Muchas gracias por compartirnos su experiencia, para nosotros es un placer tenerlo en casa, vuelva pronto por favor.

8/10 Good

JORGE MOISES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020
Response from Gerencia General on 23 Nov 2020
Estimado Huésped, muchas gracias por su calificación para nosotros es un placer tenerlo en casa, vuelva pronto por favor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2020
Response from Gerencia General on 17 Mar 2020
Estimado Huésped, Muchas gracias por sus comentarios para nosotros es un placer tenerlo en casa, por favor vuelva pronto.

10/10 Excellent

Lilliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was better that we expected, we really enjoy ou
Stayed 1 night in Mar 2020
Response from Gerencia General on 17 Mar 2020
Dear Guest, Thank you for your feedback, please come back soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The linens were not clean and seemed to be same from the previous guest ...
Stayed 2 nights in Feb 2020
Response from General Manager on 24 Feb 2020
Dear Guest, My apologies for this issue, for us it is very important your comments, we must improve our service in order to give you better services.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Gerencia General on 7 Jan 2020
Estimado Huésped, Muchas gracias por sus comentarios para nosotros es muy importante su retroalimentación por favor vuelva pronto.

6/10 Okay

Jose

Liked: Staff & service, property conditions & facilities, room comfort
Decent Stay
Short stay in Queretaro. Very convenient stay in a good location in town. Nothing fancy but comfortable and clean. Check-in took a bit longer than usual due to some confusion but other than that no issues.
Stayed 1 night in Aug 2019
Response from GG on 28 Aug 2019
Thanks for your comments. We are sorry for check in took more time than habitual. We hope you visit Queretaro soon and stay with us again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Gerente General on 26 Jul 2019
Estimado Huésped: Muchas gracias por sus comentarios! Esperamos nos siga considerando para sus próximos viajes hacia nuestra ciudad. Reciba un afectuoso saludo.

2/10 Terrible

Ingeborg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The beds are like bricks. Our backs were hurting for days. The room has the absolute minimum of amenities, it’s small and the finishes need maintenance. The price we paid for that night is not justified. There are so many other better options in Querétaro. Please choose better than we did!
Stayed 1 night in Jun 2019
Response from General Manager on 13 Jul 2019
Dear Mr. Ingeborg: We regret seriously that your experience in our hotel has not been pleasant. Thanks for the feedback, we will take action on the comments you tell us to improve our services. Again, we sincerely offer you an apology.

10/10 Excellent

Victor Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia, cómodo y cercano a centro comercial.
Stayed 2 nights in Jun 2019
Response from Gerencia General on 1 Aug 2019
Estimado Víctor: Muchas gracias por tus comentarios! Esperamos que cuando regreses a nuestra hermosa ciudad, seamos de nuevo los elegidos para acompañarte en tu estancia. Buen Viaje de regreso!

10/10 Excellent

Jose Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Gerente de Ventas on 21 Mar 2019
Gracias por su preferencia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from JEFA DE VENTA DIRECTA. on 30 Jan 2019
Gracias por tomarse el timo, agradecemos su preferencia, saludos!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good. No complaints. The room was clean. Bed was good, not great. The people were very friendly. Breakfast was actually surprisingly good.
Stayed 2 nights in Dec 2018
Response from Jefa de Venta Directa on 27 Dec 2018
Dear guest, we appreciate your comments, we hope to have you again in this house to continue leaving good taste in your experience in the city of Queretaro. Receive a warm hug. Regards!

2/10 Terrible

Chandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
We will not stay at this hotel again. The location is convenient if you need to be in Jurica and very close there are restaurants and some shopping. The room was dirty, hair in shower and on sink, and had a terrible overly perfumed smell. The floor in the bathroom had a thick layer of soap on it that was not mopped off. I seriously considered moving to a new hotel.
Stayed 1 night in Nov 2018
Response from JEFA DE VENTA DIRECTA on 20 Nov 2018
Thank you for your comments, we are gonna do our best to make it better, we hope you can give us a second chance to do it better and have a different opinion about us. Sincerely sorry and regards.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Gerente General on 19 Sept 2018
Estimado huésped, agradecemos su preferencia. Lo esperamos pronto!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Noisy after 7pm, music and stuff that should not be happening when people want to rest
Stayed 3 nights in Jun 2018
Response from Gerente General on 22 Jun 2018
Estimado huésped, agradecemos sus comentarios, mismo que serán tomados en cuenta. Lamentamos haya tenido una mala experiencia en esta estancia.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean , close to local bar and shops . Very good value for the cost
Response from Gerente General on 9 May 2018
Estimado huésped, agradecemos sus comentarios y preferencia, es un placer atenderlo, quedamos a sus ordenes.

8/10 Good

George Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gerente General on 11 Apr 2018
Estimado cliente, gracias por haber elegido hospedarse con nosotros.

8/10 Good

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Response from Gerente General on 4 Jan 2018
Estimado cliente, gracias por su preferencia, lo esperamos pronto!

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , good location , couple of nice nearby bars . Quite late loud music from club next door . I will be back .
Stayed 12 nights in Dec 2017
Estimado cliente, gracias por sus comentarios y preferencia, si llega a visitar la ciudad de nueva cuenta, no dude en hospedarse con nosotros y solicitar en recepción una habitación alejada del club y con gusto atenderemos su petición. Lo esperamos pronto!