Ratings based on 88 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
85% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Ojai, CA USA

Beautiful antique

Posted 20-Nov-2016
Pros: Room was spacious and clean. Staff was exceptional and helpful. Rooms were beautifully designed with unique art.
Cons: No English (or foreign) channels on TV. Faucets were confusing and could have used a guide on how to use. Breakfasts were mediocre.
Location: Queretaro is one of the most beautiful cities in Mexico, with street vendors, plazas everywhere you turn, and magnificent architecture.
I loved everything about this place. It is centrally located in the heart of Queretaro, with easy access to all the important museums, sights and strolls.
5out of 5
by A verified traveller from N

Excelente

Posted 01-Aug-2016
Excelente hotel, se esfuerzan por dar la mejor atención y hacen lo que sea por el bienestar del huésped!
4out of 5
by A verified traveller from pachuca

Excelente ubicación en el centro histórico

Posted 26-Jul-2016
Pros: La construcción, está muy bonito; la comodidad y la ubicación.
Cons: Que cuenten con más personal de servicio y que opere el restaurante.
Location: Reitero que su ubicación es inmejorable lo que da la posibilidad de aprovechar todas las actividades que ofrece el centro histórico
Las fortalezas del hotel son su excelente ubicación, la tranquilidad y la comodidad de sus habitaciones. Las debilidades es que cuentan con poco personal lo que en algún momento provoca cierto nivel de desatención. La recomendación es que instalen un restaurante, considerando que cuentan con el espacio para ello.
4out of 5
by A verified traveller

Posted 15-Mar-2016 on Hotels
El hotel en general muy bien. Salvo el desayuno que era poco variado y no había quién te atendiera.
5out of 5
by A verified traveller

Muy agradable, una grata sorpresa

Posted 19-Jan-2016
El lugar reune muchas caractristicas de lo antiguo con lo moderno, con gratos espacios muy particulares que lo hacen muy personal. ademas de estar en el centro historico
5out of 5
by A verified traveller

Exclente atencion del personal siempre dispuestos

Posted 16-Jan-2016
Pros: Su comodidad y ubicacion
Cons: calefaccion de los cuartos y los desayunos..
Location: Esta a menos de 200 metros de el centro historico donde puedes visitar muchos lugares tipicos excelentes restaurants, como el 1810 o chucho el roto,
La estancia fue muy agradable , las instalaciones muy comodas, quiza solo falta que los equipos de calefaccion funciones mejor , ya que nos toco mucho frio y no daban abasto,, el personal en general muy atento y dspuesto a ayudarte, esta estrategicamente hubicado en el centro y puedes salir a caminar con toda seguridad por la noche,,
3out of 5
by A verified traveller from DF

el personal es ignorante de la hotelera

Posted 04-Jan-2016
Cons: el servicio al huesped
el personal es inculto y muy pero muy lento y poco servicial.
5out of 5
by A verified traveller

Unique experience

Posted 03-Jan-2016
This is the first time that I stay in a boutique hotel. We were very pleased with the hotel facilities and our room. The hotel is beautiful and it is very well located in downtown Queretaro.
4out of 5
by A verified traveller

Good memory in QRO but better improving things

Posted 22-Dec-2015 on Hotels
Everything was great but several things to be fixed. 1. wifi: too slow and not available sometimes 2. soundproof: my room was great but my partner had horrible noise every night from the upper floor because there was a party. And it came directly to my partner room. 3. a bit cold during night Dec.: no heater Thanks to J.J., O., F. and Fer.(for the delicious cup-cake). Most of them able to speak English quiet well and well-explained me about the city. I wanna go back to the hotel in the next time to QRO with the very good location. It was the top. I could felt the old QRO stylish house.
3out of 5
by A verified traveller from Canada

Nice hotel, just the wrong area.

Posted 09-Nov-2015
Pros: Staff was very helpful.
Cons: Could use more hot water
Location: Again, location where homeless sleep.
The staff was excellent!!! I didn't stay there long, as I got in late and left early. There is only two things I didn't like about this hotel. First was the smell from the bathroom. Even with the drain cover it was horrible. The other was all the homeless sleeping right outside the hotel (30+). I know this wasn't the hotels fault.