Ratings based on 95 Verified Reviews

4.4 out of 5
85% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Cute hotel in city center

Posted 14-Feb-2017
Amazing stay at the hotel. Very attentive staff, beautiful grounds and rooftop, nicely decorated rooms, comfortable, and great location. Wish the rooms could be a bit cooler and for the rooftop to be utilized a bit more besides planned events (great view during the day and night!).
4out of 5
Recommended
for Couples
by A verified traveller from Maine

Great Hotel close to city center

Posted 09-Feb-2017
Pros: We really liked the location and the room. We walked to most places and the room was very comfortable, although somewhat dark.
Cons: Having more food options would be nice. Since it was off season, there was not a lot of options for getting food other than going into town
Location: The location is fantastic and very convenient to the town center. Most of the town activities we very close.
We stayed here for 3 nights in January (Victoria Room) and were very pleased with the hotel. It is located 1 block from the city center and very convenient. The room was quite large with a loft that contained a Jacuzzi. It was a very nice hotel with very friendly staff. Because it was off season, it seemed like we had the hotel to ourselves.
5out of 5
Recommended
for Everyone
by A verified traveller from Ojai, CA USA

Beautiful antique

Posted 20-Nov-2016
Pros: Room was spacious and clean. Staff was exceptional and helpful. Rooms were beautifully designed with unique art.
Cons: No English (or foreign) channels on TV. Faucets were confusing and could have used a guide on how to use. Breakfasts were mediocre.
Location: Queretaro is one of the most beautiful cities in Mexico, with street vendors, plazas everywhere you turn, and magnificent architecture.
I loved everything about this place. It is centrally located in the heart of Queretaro, with easy access to all the important museums, sights and strolls.
5out of 5
Recommended
for Everyone
by A verified traveller

Unique experience

Posted 03-Jan-2016
This is the first time that I stay in a boutique hotel. We were very pleased with the hotel facilities and our room. The hotel is beautiful and it is very well located in downtown Queretaro.
4out of 5
by A verified traveller

Good memory in QRO but better improving things

Posted 22-Dec-2015 on Hotels
Everything was great but several things to be fixed. 1. wifi: too slow and not available sometimes 2. soundproof: my room was great but my partner had horrible noise every night from the upper floor because there was a party. And it came directly to my partner room. 3. a bit cold during night Dec.: no heater Thanks to J.J., O., F. and Fer.(for the delicious cup-cake). Most of them able to speak English quiet well and well-explained me about the city. I wanna go back to the hotel in the next time to QRO with the very good location. It was the top. I could felt the old QRO stylish house.
3out of 5
by A verified traveller from Canada

Nice hotel, just the wrong area.

Posted 09-Nov-2015
Pros: Staff was very helpful.
Cons: Could use more hot water
Location: Again, location where homeless sleep.
The staff was excellent!!! I didn't stay there long, as I got in late and left early. There is only two things I didn't like about this hotel. First was the smell from the bathroom. Even with the drain cover it was horrible. The other was all the homeless sleeping right outside the hotel (30+). I know this wasn't the hotels fault.
2out of 5
by A verified traveller from Az

Next to the main plaza

Posted 26-Oct-2015
Pros: The location
Cons: All of my complaints
Location: The National Theatre, the museums at the main square, the public market
Very low quality amenities, no room service after 10 pm, no gym, poor reception on tv, the safety box in the room didn't work, the staff can't give you directions on anything
5out of 5
Recommended
for Couples
by A verified traveller

Posted 05-Oct-2015
A beautiful hotel close to everything you want to do/see in the centro area. Quite, clean and luxurious!
4out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel downtown

Posted 30-Sep-2015
The rooms and the facilities are exceptional. Excellent rooms and beds. The breakfas does not represent the quality of the hotel. It is pretty dissapointing.
3out of 5
by Jose from Fort Worth, TX

Almost

Posted 09-Sep-2015 on Hotels
WiFi issue through out my stay. Beautiful hotel and rooms but when you are traveling for business, you got to have WiFi.