Ratings based on 166 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel - wonderful place to relax

Posted 14-Feb-2017
Shana is great hotel. The staff is friendly and attentive. Great pool with gorgeous ocean view. Wonderful beach is a short hike away. (We saw monkeys, sloths, and colorful birds in the forest on the way to the beach.) Also had tasty wood fired pizza in their restaurant.
1out of 5
by A verified traveller from Boston

Air conditioner not working

Posted 20-Dec-2016
Air conditioner disnt work. Had difficult hot night. Informed office next day, but not fixed till time of departure. Other small stuff need fixing: curtains with holes, shower with no curtains, tiolet with water leak, phine cant dial outside, no dirty cliths bag, no disposal sandles, old fat pillows.
2out of 5
by A verified traveller from US

Dated Hotel

Posted 31-Oct-2016
Pros: Staff
Cons: Maintenance
Location: Good location close to the beach
Poor maintenance, noises from other rooms, poor breakfast. The only good is the location close to Manuel Antonio
Comment from Hotel Management
01-Nov-2016 by The Managment, Hotel Management
Dear Gerardo. thank you for staying at Shana and thank you for your review. It is always important to have this reports before you leave the hotel, so we could be able to take action and solve your problem.
4out of 5
Recommended
for Couples
by A verified traveller from US

Ok hotel, beautiful area

Posted 24-Oct-2016
Pros: 10 minutes walking distance from the beach, great breakfast, great location
Cons: Pillowcases smelled like mildew, but everything else was fairly clean.
Location: Lots of things to do nearby. Manuel Antonio national park, hidden beaches, great restaurants
Comment from Hotel Management
27-Oct-2016 by the managment, Hotel Management
Dear Val Thank you for staying at Shana hotel and for your time to review us. High humidity during this time of the year is always problematic for our customers, but keep in mind that the hotel is always in the best disposition to attent your need at the time when you notify our frontdesk, we woud change easy and quick your pillows
5out of 5
Recommended
for Everyone
by A verified traveller

Shana hotel- Quepos/Manuel Antonio

Posted 10-Oct-2016
Pros: Hotel was amazing stayed in JR suite high ceilings , large room. Hotel staff was exceptional went above and beyond especially receptionist Laura
Cons: Front desk and restaurant closes very early .................
Location: Lots of adventures in Quepos
Comment from Hotel Management
20-Oct-2016 by Reservations., Hotel Management
Greetings from Shana Hotel & Spa! We are glad you have enjoyed your stay, we look very much forward to having you again at the hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Nice hotel close to Manuel Antonio

Posted 22-Sep-2016
This was a nice hotel, if a little dated. Our A/C and fans did not work well. Hotel offered to move us, but we opted to stick it out. The food was good, and the service always helpful if not prompt. Overall we had a pleasant stay.
Comment from Hotel Management
30-Sep-2016 by the managment, Hotel Management
Dear Guest. we highly appreciate you kind comments and will take in consideration you suggestions to improve our service.
5out of 5
by Jorge from USA

Awesome hotel

Posted 09-Aug-2016 on Hotels
Picked this hotel last minute literally last minute. Because we had originally picked another hotel and once we arrived it was horrible and filled w bugs. The staff at Shana received us after hours after 10 pm and treated us very good. I recommend this hotel any day as one of the best in Manuel Antonio
Comment from Hotel Management
06-Sep-2016 by General Manager, Hotel Management
Thank you Jorge. We are pleased that you have enjoyed you stay at Shana Hotel. See you in the next visit
5out of 5
by barbara from madrid

excelente, una joya

Posted 26-Jul-2016 on Hotels
Extraordinario todo el hotel, el servicio, cumple perfectamente con un 4,5 estrellas americani o europeo. Metece la pena
Comment from Hotel Management
06-Sep-2016 by General Manager, Hotel Management
Estimada Barbara. Es muy grato saber que su estadía fue de total agrado. Esperamos poder verle pronto! La Gerencia
4out of 5
by Miguel Francisco from Guadalajara

Buena opcion pero algunos detalles lo afectan

Posted 22-Jun-2016 on Hotels
buena opción. Únicamente mencionar que el desayuno es verdaderamente precario. Mal atendido y muy pobre. Las toallas para la playa son muy pequeñas. En un hotel de esta categoría no debería de ser asi.
Comment from Hotel Management
06-Sep-2016 by General Manager, Hotel Management
Estimado Miguel Gracias por tomar parte de su valioso tiempo para darnos sus comentarios. Buenos y no tan buenos nos ayudan a mejor. Solo comentarle que nuestro desayuno ahora es buffet y que estamos aplicando constantes mejoras en nuestro servicio y que tomamos muy en cuenta a nuestros huéspedes. La Gerencia
5out of 5
by Raul from Guadalajara

Excelente opción en Manuel Antonio

Posted 12-Jun-2016 on Hotels
Excelente hotel. Buenas instalaciones y buen servicio. El único detalle, aunque pequeño, es su ubicación, ya que hay otras opciones más cercanas a los lugares con actividades de la zona. Sin embargo merece una muy buena calificación.
Comment from Hotel Management
06-Sep-2016 by General Manager, Hotel Management
Estimado Raul. Gracias por sus excelente comentarios. Le esperamos pronto. La Gerencia