Title: Copthorne Hotel and Resort Queenstown Lakefront Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=523244&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Copthorne Hotel and Resort Queenstown Lakefront Travelers savor local cuisine for breakfast and dinner at this eco-certified hotel where comfort meets an ideal location in Queenstown's city center ## Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront ![Bar (on property) - Copthorne Hotel and Resort Queenstown Lakefront (Queenstown)](https://images.trvl-media.com/lodging/1000000/530000/523300/523244/7a27ba8d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Room, 1 King Bed, Lake View | In-room safe, desk, blackout curtains, iron/ironing board - Copthorne Hotel and Resort Queenstown Lakefront (Queenstown)](https://images.trvl-media.com/lodging/1000000/530000/523300/523244/e9cd619e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Copthorne Hotel and Resort Queenstown Lakefront (Queenstown)](https://images.trvl-media.com/lodging/1000000/530000/523300/523244/36c6567e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room, 1 King Bed, Lake View | In-room safe, desk, blackout curtains, iron/ironing board - Copthorne Hotel and Resort Queenstown Lakefront (Queenstown)](https://images.trvl-media.com/lodging/1000000/530000/523300/523244/36e5a29c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Copthorne Hotel and Resort Queenstown Lakefront (Queenstown)](https://images.trvl-media.com/lodging/1000000/530000/523300/523244/66ea1f68.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Copthorne Hotel and Resort Queenstown Lakefront offers a peaceful city center retreat. Enjoy meals at Impressions Restaurant, relax in the spa tub, and use convenient luggage storage. Helpful multilingual staff and a business center make planning daily adventures stress-free. ## Reviews 8.2 Very good ## Popular amenities - Hot tub - Free Wi-Fi - Breakfast available - Parking available - Business services £173 includes taxes & fees 24 Jan - 25 Jan ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=523244&PinnedHotelID=523244&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=523244&PinnedHotelID=523244&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=523244&PinnedHotelID=523244&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=523244&PinnedHotelID=523244&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=523244&PinnedHotelID=523244&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=523244&PinnedHotelID=523244&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=523244&PinnedHotelID=523244&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=523244&PinnedHotelID=523244&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 10 of 10 rooms ### View all photos for Junior Suite ![Junior Suite | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523244/4e88fb5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Separate sitting area Heating Connecting rooms available Free cots/infant beds Fridge TV Separate bedroom Blackout curtains - 592 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed - Lake view ### View all photos for Superior Room, 2 Double Beds, Lake View ![Superior Room, 2 Double Beds, Lake View | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523244/4c6689a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds, Lake View 9.2 Wonderful 9 reviews ### Highlights Heating Connecting rooms available Free cots/infant beds Fridge TV Blackout curtains Eco-friendly toiletries Private bathroom - 301 sq ft - Sleeps 3 - 2 Double Beds - Lake view ### View all photos for Superior Room, 2 Double Beds ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523244/e9fde229.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds 8.4 Very good 15 reviews ### Highlights Heating Connecting rooms available Free cots/infant beds Fridge TV Blackout curtains Eco-friendly toiletries Private bathroom - 301 sq ft - Sleeps 3 - 2 Double Beds - Garden view ### View all photos for Superior Room, 1 King Bed ![Superior Room, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523244/d8e7c081.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 9.0 Wonderful 7 reviews ### Highlights Heating Connecting rooms available Fridge TV Blackout curtains Eco-friendly toiletries Private bathroom Hairdryer - 301 sq ft - Sleeps 2 - 1 King Bed - Garden view ### View all photos for Superior Room, 1 King Bed, Lake View ![Superior Room, 1 King Bed, Lake View | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523244/36e5a29c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Lake View 8.4 Very good 21 reviews ### Highlights Heating Connecting rooms available Fridge TV Blackout curtains Eco-friendly toiletries Private bathroom Hairdryer - 301 sq ft - Sleeps 2 - 1 King Bed ### Superior King Room - Sleeps 2 ### Superior Two Double Room - Sleeps 3 ### Superior King Room With Lake View - Sleeps 2 ### Superior Two Double Room With Lake View - Sleeps 3 ### Junior Suite - Sleeps 2 ## You may also like Ad ![Shotover Suite | Terrace/patio](https://images.trvl-media.com/lodging/115000000/114280000/114276000/114276000/8fbff97f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Coronet Ridge Resort Arthur's Point - Pool - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 6 reviews £273 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Arthurs-Point-Hotels-Coronet-Ridge-Hotel.h114276000.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=180018&destination=Queenstown&destType=MARKET&latLong=-45.031799,168.659088&searchId=11f771da-1056-40cf-966b-f76111b74d6f&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/70000000/69690000/69681000/69680960/4af8a90c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Queenstown Remarkables Park by IHG Frankton - 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Free Wi-Fi - Laundry room - Outdoor space - Parking available 8.4 Very good 1,276 reviews £200 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Queenstown-Hotels-Peppers-Beacon-Queenstown.h1374297.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=180018&destination=Queenstown&destType=MARKET&latLong=-45.031799,168.659088&searchId=11f771da-1056-40cf-966b-f76111b74d6f&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FQueenstown-Hotels-Copthorne-Hotel-And-Resort-Queenstown-Lakefront.h523244.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FQueenstown-Hotels-Copthorne-Hotel-And-Resort-Queenstown-Lakefront.h523244.Hotel-Information) ## About the area Located in Queenstown City Centre, a neighbourhood in Queenstown, Copthorne Hotel and Resort Queenstown Lakefront is near the airport and near the beach. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's attractions include Queenstown Gardens and Queenstown Ice Arena. Cookie Time and Underwater Observatory are also worth visiting. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with ziplining and skydiving. [Visit our Queenstown travel guide](https://www.expedia.co.uk/Queenstown.dx180018) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-45.03405%2C168.66663&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gwuc2kG73PU6HPQGQUNhAd_XPic=) 27 Frankton Road, Queenstown, 9300 ### What's nearby - ![Queenstown Gardens which includes a bridge and a pond](https://images.trvl-media.com/place/508184/f21bd720-7c56-4576-95d8-d46a634790e9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Queenstown Gardens 3 min walk \- 0.2 miles - ![Queenstown Beach featuring a lake or waterhole, kayaking or canoeing and a pebble beach](https://images.trvl-media.com/place/6226404/4de209b5-8eee-452b-9b06-5c3c925b4b17.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Queenstown Beach 5 min walk \- 0.3 miles - ![Landscape of Queenstown, New Zealand](https://images.trvl-media.com/place/553248621532608300/febababa-a228-4cc5-b1c7-c2b9b2c8b9af.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Queenstown Mall 7 min walk \- 0.4 miles - ![TSS Earnslaw Steamship featuring picnicking, a bay or harbour and a beach](https://images.trvl-media.com/place/502449/a0ff21e5-075f-489f-9414-d9d4db465831.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) TSS Earnslaw Steamship 10 min walk \- 0.6 miles - ![Skyline Gondola which includes a bay or harbour and a coastal town](https://images.trvl-media.com/place/502443/82b666ed-65dd-4e7f-9f62-ae9c46c2c37a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Skyline Queenstown 15 min walk \- 0.8 miles ### Getting around - Queenstown (ZQN-Queenstown Intl.) 8 min drive ### Restaurants - Cookie Time 6 min walk - Speight's Ale House 7 min walk - Odd Saint 7 min walk - Novotel Queenstown Lakeside 6 min walk - Starbucks 6 min walk ## About this property ### Copthorne Hotel and Resort Queenstown Lakefront Upscale hotel located in Queenstown City Centre A terrace, a garden and dry cleaning/laundry services are just a few of the amenities provided at Copthorne Hotel and Resort Queenstown Lakefront. For some rest and relaxation, visit the hot tub. The on-site local cuisine restaurant, Impressions Restaurant, offers breakfast and dinner. Free in-room WiFi is available to all guests, along with a bar and a business centre. Additional perks include: - Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station - Smoke-free property, tour/ticket information and 3 meeting rooms - A front desk safe, concierge services and a 24-hour front desk - Guest reviews give top marks for the helpful staff and location Room features All 187 rooms feature comforts such as 24-hour room service, in addition to perks such as free WiFi and safes. Extra conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Bathrooms with eco-friendly toiletries and hairdryers - 32-inch TVs with satellite channels - LED light bulbs, fridges and heating ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/1000000/50000/48800/48773/718b9642.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Millennium Hotel Queenstown Queenstown City Centre - Free Wi-Fi - Restaurant - Air-conditioning - Gym 8.6 Excellent 1,007 reviews £196 includes taxes & fees 24 Jan - 25 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=48773&PinnedHotelID=48773&HadPinnedHotel=true®ionId=-1&adults=2) ![Golf](https://images.trvl-media.com/lodging/38000000/37410000/37408100/37408030/0c31484a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada by Wyndham Queenstown Central Queenstown City Centre - Free Wi-Fi - Restaurant - Air-conditioning - Gym 8.8 Excellent 1,004 reviews £174 includes taxes & fees 31 Jan - 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30 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=42004669&PinnedHotelID=42004669&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/920000/911600/911529/dfe15e8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Queenstown Lakeside Queenstown City Centre - Hot tub - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 1,005 reviews £207 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=911529&PinnedHotelID=911529&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/70000/69600/69589/d0069663.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rendezvous Heritage Hotel Queenstown Queenstown - Pool - Hot tub - Free Wi-Fi - Restaurant 8.8 Excellent 1,018 reviews £156 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=69589&PinnedHotelID=69589&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast served](https://images.trvl-media.com/lodging/1000000/10000/5700/5660/7ad0d243.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Queenstown Resort Fernhill - Pool - Hot tub - Kids’ pool - Free Wi-Fi 8.6 Excellent 1,000 reviews £135 includes taxes & fees 29 Jan - 30 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=5660&PinnedHotelID=5660&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1340000/1338400/1338360/f4e87206.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Scenic Suites Queenstown Queenstown City Centre - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 1,001 reviews £174 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=1338360&PinnedHotelID=1338360&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/120000/119500/119404/8ddaca2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Blue Peaks Lodge Queenstown City Centre - Parking included - Free Wi-Fi - Laundry room - Microwave 8.6 Excellent 932 reviews £125 includes taxes & fees 29 Jan - 30 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=119404&PinnedHotelID=119404&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/4000000/3220000/3218900/3218849/29b191db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss-Belsuites Pounamu Queenstown Queenstown - Washing machine - Dryer - Free Wi-Fi - Outdoor space 8.4 Very good 1,468 reviews £117 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=3218849&PinnedHotelID=3218849&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Free in-room WiFi has a 4-device limit - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Covered parking on site (NZD 15 per day) - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 6 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children - A bar/lounge - A restaurant ### Restaurants on site - Impressions Restaurant ### Things to do - Hot tub - Ski storage ### Family friendly - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - 1,894 square feet of conference space - 3 meeting rooms - Business centre ### Outdoors - Garden - In the mountains - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 3 buildings - 6 floors - At least 80% lighting from LEDs - Banquet hall - Comprehensive food waste policy - Comprehensive recycling policy - Eco-friendly cleaning products used - Local artist showcase - Locally-owned and organised tours and activities - Smoke-free property - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 32-inch TV with satellite channels ### Food and drink - 24-hour room service - Electric kettle - Refrigerator - Tea bags/instant coffee ### More - Bulk dispensers for toiletries - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Heating - Iron/ironing board - LED lighting - Phone - Safe - Water-efficient toilets ## Policies ### Check-in Check-in time starts at 2 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 10 AM Contactless check-out ### Special check-in instructions The property charges 2 per cent for credit card payments Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for NZD 40.0 per day. ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately NZD 35 for adults and from NZD 17.50 for children - Covered self-parking fee: NZD 15 per day - Rollaway bed fee: NZD 40.0 per day - Credit card charges are subject to a surcharge of 2 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Free in-room WiFi has a 4-device limit This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand. ### Property is also known as Copthorne Hotel & Resort Lakefront Copthorne Hotel & Resort Queenstown Lakefront Copthorne Hotel Lakefront Queenstown Copthorne Hotel Lakefront Resort Queenstown Copthorne Lakefront Copthorne Queenstown Lakefront Copthorne Queenstown Lakefront Hotel Copthorne Resort Queenstown Hotel Copthorne Lakefront Queenstown Lakefront Hotel Queenstown Copthorne Hotel Resort Queenstown Lakefront Copthorne Hotel Resort Lakefront Copthorne Hotel Queenstown Lakefront Copthorne Queenstown Lakefront Copthorne Hotel and Resort Queenstown Lakefront Hotel Copthorne Hotel and Resort Queenstown Lakefront Queenstown Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown ## Frequently asked questions ### Is Copthorne Hotel and Resort Queenstown Lakefront pet-friendly? ### How much does it cost to stay at Copthorne Hotel and Resort Queenstown Lakefront? ### How much is parking at Copthorne Hotel and Resort Queenstown Lakefront? ### What time is check-in at Copthorne Hotel and Resort Queenstown Lakefront? ### What time is check-out at Copthorne Hotel and Resort Queenstown Lakefront? ### Where is Copthorne Hotel and Resort Queenstown Lakefront located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Copthorne Hotel and Resort Queenstown Lakefront Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 408 8 - Good 362 6 - Okay 156 4 - Poor 55 2 - Terrible 23 ## Reviews ### 10/10 Excellent #### Yaser 14 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location. Clean room and nice staff. They also have a laundry room which was helpful for us. ##### Yaser Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Toni-lee 9 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was spotless. Helpful staff. Great spa ##### Toni-lee Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Sanjeev 27 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Outstanding stay at this property. Close to the town center just 10m walk. We had booked 6 nights stay and during check in upgraded our room to lake view with 60$/night which was worth as it gave us stunning view of lake and mountains and we had 2nd floor room which was connected to the lawn garden.. staff is friendly and helpful. Overall excellent stay ![](https://a.travel-assets.com/ugc/hotel-reviews/46a3faf7-7e3f-430b-a2b6-b13d4b32b14a-1766820986984.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9c4d645e-3f29-494d-938f-d35abd6edaf6-1766820987405.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sanjeev Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Bonnie 3 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Stunning view! Staff are so kind and helpful! Will be coming back here next time I’m in Queenstown 💗 ![](https://a.travel-assets.com/ugc/hotel-reviews/72721565-f1e6-4ab4-96e6-bc2e1ec54de7-1762137084219.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/93f4ff45-c17f-4d46-adee-d5fc07c5fccf-1762137091382.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bonnie Stayed 4 nights in Oct 2025 ### 8/10 Good #### Racquel Ramay Alleda 12 Oct 2025 Liked: Cleanliness, staff & service The things I love is the view of the lake, our room was in front of the lake which is stunning view! ![](https://a.travel-assets.com/ugc/hotel-reviews/9ef85400-ae4c-4e4e-9192-d13be52313d9-1760241460920.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Racquel Ramay Alleda Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### KHUSHBOO 18 Oct 2025 Liked: Cleanliness, amenities It was the best view. ##### KHUSHBOO Stayed 3 nights in Oct 2025 ### 8/10 Good #### Sheryl 22 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Affordable price and good for short stays if you just need a place to sleep. The pool was under construction during our visit, but it wasn’t a problem since we only stayed overnight. ##### Sheryl Stayed 3 nights in Sep 2025 ### 8/10 Good #### Kevin 3 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Stunning views, easy walk into the buzzy atmosphere of queenstown ##### Kevin Stayed 1 night in Aug 2025 ### 6/10 Okay #### Darryl J 8 Sept 2025 Liked: Cleanliness, staff & service, room comfort #### Great location Hotel is in a great location, rooms are big however the hotel is a bit dated compared to others in the surrounding area. Staff were lovely and overall a great experience for the week. ##### Darryl J Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Tama 9 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a wonderful stay at your hotel and thoroughly enjoyed the lakeside view from my room. The scenery was absolutely stunning and added a peaceful touch to my visit. The room itself was clean and comfortable. A 500m walk to a lot of eateries, bars, etc. ##### Tama Stayed 5 nights in Oct 2025 ### 8/10 Good #### Chris 8 Oct 2025 Liked: Cleanliness, staff & service, amenities Room clean and very comfortable. Only negative was the bathroom which is a little outdated and with a toilet for those south of 4ft tall. ##### Chris Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Samantha 8 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel was great and the staff were very attentive. Restaurant was very strange, but other than that everything else was great. Rooms were big and cozy ##### Samantha Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Paula 21 Sept 2025 Liked: Cleanliness, staff & service The manager / staff were great Very accomodating We were upgraded to junior sweet which was amazing Thank you ##### Paula Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Houda 6 Oct 2025 Liked: Cleanliness, staff & service Nice hotel with a beautiful view of the lake…bathrooms need updating ASAP..we had a couple of leaks…a little dated but still a pleasant stay. That view makes up for the little mishaps! ![](https://a.travel-assets.com/ugc/hotel-reviews/9adcedf3-8da3-4ed8-bd51-1b0b968b6d8d-1759730792936.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Houda Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Kim 17 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the view of the lake & mountains from my room. Such a magical sight to wake up to. My steak was cooked to perfection. Could taste the love in the food and the staff were very accommodating. The only improvement over all would be to update their guest laundry with new washing machines & dryers to facilitate the number of guests onsite. ##### Kim Stayed 1 night in Sep 2025 ### 6/10 Okay #### Angela 9 Nov 2025 My room had a stunning view. Hotel is in a great location, I didn’t need a car, I walked everywhere. It’s a big hotel so staff isn’t too friendly or eager to help. It was clean - enough. At least in the important areas - bed and bathroom. Corners of my windows had cob webs and at some point a former guest had finger drew some pictures in the dust on the glass - which looks out at the view so hard to miss. Also, it’s hard to describe the weirdness of the hallways to the rooms - you go from a nice lobby to…damaged hallway walls and a 1970’s feel. They are also very long. It was good for what it is. ##### Angela Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Thomas 2 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful area! Walking distance to downtown and all the amenities ##### Thomas Stayed 3 nights in May 2025 ### 8/10 Good #### Renee 10 Jul 2025 Liked: Amenities, property conditions & facilities Management and staff were very helpful and accomodating. Convenient location, walking distance to town. Stayed in a couple of different rooms during my stay, all were good. Recommend the newer upgrade rooms, very quiet with heated bathroom floors, bigger rooms ##### Renee Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Deb 22 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was quiet and clean and had everything we needed. We enjoyed the restaurant and bar. The location was perfect as we could walk to shops and restaurants. ##### Deb Stayed 1 night in Apr 2025 ### 6/10 Okay #### Danielle 22 Jun 2025 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Great location and nice staff Great location, it was clean and the staff were really nice and friendly. The bed was super comfortable, perfect location. The room was just a bit tired, the hotel just needs some minor renovations. It was worth the money we paid for during a long weekend. ##### Danielle Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### KA WAN 16 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, clean and cozy place. ##### KA WAN Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Robert 2 Jan 2025 Liked: Amenities, property conditions & facilities Staff was very helpful and place was great for walking down to main street ##### Robert Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Dawn 11 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Loved the staff, helpful as due to the size of hotel we had to get directions a couple of times from the lobby to our room in another block/ wing of the hotel. Staff provided a map and other and staff were helpful when asked. The view from our room was gorgeous of the mountains. There is path through a local park which is close by that you can take to the center of Queenstown with restaurants and stores. Ate a couple of times at on site restaurant and service and food was good. ##### Dawn Stayed 3 nights in Jul 2025 ### 4/10 Poor #### Merill 23 Oct 2025 Disliked: Staff & service, property conditions & facilities The Hotel was not up to the standard i thought it was. Check in was ok but it took too long and i felt the receptionist Maiko didnt really know what she was doing. The room was definitely worth the price but the view was stunning. I didnt like the shower over the bath it was difficult for my elderley husband to manage. Overall i didnt find the staff very friendly and when i went to chack out the receptionist english lady no name badge)and another chap behind the desk ignored for about 5 minutes which i thought was really rude. So overall poor customer service and a below average hotel that needs ugrading! ##### Merill Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Craig 15 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stunning views and great location! ##### Craig Stayed 2 nights in Sep 2024 ## Expedia's Latest Trends ### Hotels > [3 Star Hotels in Port Moresby](https://www.expedia.co.uk/3Star-Port-Moresby-Hotels.s30-0-d2850.Travel-Guide-Filter-Hotels) > > [B&B Winterton](https://www.expedia.co.uk/Winterton-Bed-And-Breakfasts.d553248635149830975-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Hotels near Lake Garda](https://www.expedia.co.uk/Lake-Garda-Hotels.d6047147.Travel-Guide-Hotels) > > [Hotels in Adamstown](https://www.expedia.co.uk/Adamstown-Hotels.d6205694.Travel-Guide-Hotels) > > [Kasara Resort - Chitwan National Park](https://www.expedia.co.uk/Bharatpur-Hotels-Kasara-Resort-Chitwan-National-Park.h18153465.Hotel-Information) > > [Pen-y-bryn Lodge](https://www.expedia.co.uk/Oamaru-Hotels-Pen-Y-Bryn-Lodge.h4478647.Hotel-Information) > > [Hotels in Denpasar](https://www.expedia.co.uk/Denpasar-Hotels.d1054.Travel-Guide-Hotels) > > [Hotels in South San Francisco](https://www.expedia.co.uk/South-San-Francisco-Hotels.d6773.Travel-Guide-Hotels) > > ["S E A S O N S" ](https://www.expedia.co.uk/Samarkand-Hotels-Season-Guest-House.h44407672.Hotel-Information) > > [Cheap Hotels in Cotswolds](https://www.expedia.co.uk/Cotswolds-Hotels-Budget-Hotels.0-0-d553248622845059959-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Hotels near Lake Balaton](https://www.expedia.co.uk/Lake-Balaton-Hotels.0-l602657-0.Travel-Guide-Filter-Hotels) > > [Hunters Moon](https://www.expedia.co.uk/Dunedin-Hotels-Hunters-Moon.h9627953.Hotel-Information) > > [COMMUNE suites](https://www.expedia.co.uk/Amsterdam-Hotels-La-Remise-Suites.h3190219.Hotel-Information) > > [Hotels in South Eastern Morocco](https://www.expedia.co.uk/South-Eastern-Morocco-Hotels.d6084752.Travel-Guide-Hotels) > > [Golf Hotels in Northern Ireland](https://www.expedia.co.uk/Destinations-In-Northern-Ireland-Golf-Hotels.0-0-d11221-tGolfHotels.Hotel-Filter-Destinations) > > [Hotel Pantheon](https://www.expedia.co.uk/Athens-Hotels-Hotel-Pantheon.h35575134.Hotel-Information) > > [Hotels near Mnemba Island](https://www.expedia.co.uk/Mnemba-Island-Hotels.0-l6278570-0.Travel-Guide-Filter-Hotels) > > [Kilim Hotel](https://www.expedia.co.uk/Marmaris-Hotels-Kilim-Hotel.h23910262.Hotel-Information) > > [Hotels with a View in Prague](https://www.expedia.co.uk/Prague-Hotels-Hotel-With-A-View.0-0-d180014-thotelwithaview.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Leeds (LBA) to Narita (NRT)](https://www.expedia.co.uk/lp/flights/lba/nrt/leeds-to-tokyo) > > [Flights from Bristol (BRS) to Barrow-in-Furness (BWF)](https://www.expedia.co.uk/lp/flights/brs/bwf/bristol-to-barrow-in-furness) > > [Flights from Puerto del Rosario (FUE) to Leeds (LBA)](https://www.expedia.co.uk/lp/flights/fue/lba/puerto-del-rosario-to-leeds) > > [Flights from Gatwick (LGW) to Ouges (DIJ)](https://www.expedia.co.uk/lp/flights/lgw/dij/london-to-dijon) > > [Flights from Rio de Janeiro (RIO-All Airports) to Rome (CIA-Ciampino)](https://www.expedia.co.uk/lp/flights/rio/cia/rio-de-janeiro-to-rome) > > [Flights from Faro (FAO) to Nice (NCE)](https://www.expedia.co.uk/lp/flights/fao/nce/faro-to-nice) ### Packages > [Mytilene Holidays](https://www.expedia.co.uk/Mytilene.d6062865.Holidays-City-Breaks) ### General ---