Lobby

Reviews of Quebec City Marriott Downtown

4 out of 5
Quebec City Marriott Downtown
850 Place D'Youville, Québec City, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 82 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Thomas on 24 Mar 2024
Dear Alfredo!We wanted to take this occasion to sincerely thank you, from all of us here at Marriott Old-Quebec Downtown, for this perfect 5/5 score you gave us!It means so much to our team, and we are really glad that you had such a great stay.We look forward to welcoming you again in the future!Best regards,

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

william

Stayed 1 night in Mar 2024
Response from Thomas on 23 Mar 2024
Good morning, Mr. William, we wanted to take this opportunity to thank you for this very good 4/5 grade you gave us! It really means a lot that our guests have a wonderful stay with us! Also, if you ever feel like sharing what would have made your stay a perfect 5/5 for you, don't hesitate to reach to us at our hotel, to discuss it by e-mail or by phone. Thank you, and we hope to have the pleasure of welcoming you again in the future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful view, overlooking the ice rink and the downtown street.
Stayed 3 nights in Mar 2024
Response from Thomas on 17 Mar 2024
Dear Christine! We wanted to take this occasion to sincerely thank you, from all of us here at Marriott Old-Quebec Downtown, for this perfect 5/5 score you gave us! It means so much to our team, and we are really glad that you had such a great stay. We look forward to welcoming you again in the future!

10/10 Excellent

Ziyuan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Thomas on 17 Mar 2024
Good morning, Mr. Ziyuan! We wanted to take this occasion to sincerely thank you, from all of us here at Marriott Old-Quebec Downtown, for this perfect 5/5 score you gave us! It means so much to our team, and we are really glad that you had such a great stay. We look forward to welcoming you again in the future!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to Rue St Jean with plenty of shops, Bistros and restaurants. Nice clean rooms.
Stayed 2 nights in Mar 2024
Response from Maryka on 10 Mar 2024
Dear M. Martin, Thank you for your feedback. Much appreciated. We always like to know more about our guest's stays so we can improve when needed. hopefully, we will welcome you to our hotel shortly.

8/10 Good

Sylvia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent
Stayed 2 nights in Feb 2024
Response from Thomas on 24 Feb 2024
Good morning, Ms. Johnson, we wanted to take this opportunity to thank you for this very good 4/5 grade you gave us! It really means a lot that our guests have an amazing stay with us! Also, if you ever feel like sharing what would have made your stay a perfect 5/5 for you, don't hesitate to reach to us at our hotel, to discuss it by e-mail or by phone. Thank you, and we hope to have the pleasure of welcoming you again in the future.

8/10 Good

Payal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Jimmy on 14 Jan 2024
Bonjour, Hi Mr. Payal. I wanted to take this opportunity to thank you for this very good 4/5 grade you gave us! It really means a lot, to our devoted team, that our guests have an amazing stay with us! Also, if you ever feel like sharing what would have made your stay a perfect 5/5 for you, don't hesitate to reach to me at our hotel, to discuss it by e-mail or by phone. Thank you and we hope to have the pleasure of welcoming you again in the future.

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Dec 2023
Response from Thomas on 17 Mar 2024
Bonjour, Hi Mr. Timothy. I wanted to take this opportunity to thank you for this very good 4/5 grade you gave us! It really means a lot, to our devoted team, that our guests have an amazing stay with us! Also, if you ever feel like sharing what would have made your stay a perfect 5/5 for you, don't hesitate to reach to me at our hotel, to discuss it by e-mail or by phone. Thank you, and we hope to have the pleasure of welcoming you again in the future.

10/10 Excellent

Phenjamas, tampa

Stayed 4 nights in Dec 2023
Response from Jimmy on 1 Jan 2024
Hi Mrs/Mr. Phenjamas. From all of us, here at Marriott Old-Quebec Downtown, I want to sincerely thank you for this perfect 5/5 score in your review. It really means a lot to us, as we all work very hard to make our precious guests' stays perfect! I hope we will have the pleasure of welcoming you again, if you visit the gorgeous Old-Quebec again. Happy new year!

8/10 Good

Taolin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the old town, restaurants, etc. But the hotel is small and a bit old.
Stayed 2 nights in Dec 2023
Response from Jimmy on 1 Jan 2024
Hello Mr. Taolin. First, thank you for the very good score you gave us. We truly appreciate it! Then, you are actually correct. 1- The Old-Quebec is a very old and colonial area full of history. Many businesses here want to preserve this, and we are among them. Marriott has more modern properties in Quebec City, the Courtyard for example. Still, our rooms were all entirely rebuilt in 2019. The lobby is next to be updated. 2- And we are indeed a small hotel. I call ourselves a small boutique hotel within the huge Marriott entity. So while we don't have all the amenities several of our properties have, we can provide a much better and more *personalized* customer service to our precious guests when they need it. It's a big part of our success. :) Thank you for this helpful feedback and happy new year to you and your loved ones.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jimmy on 1 Jan 2024
Hi Mr. Mario/Bonjour M. Mario. J'irai en anglais ici: I wanted to take this occasion to sincerely thank you, from all of us here at Marriott Old-Quebec Downtown, for this perfect 5/5 score you gave us! It means so much to our team, and we are really glad that you had such a great stay. We look forward to welcoming you again in the future. Happy new year!

10/10 Excellent

Marco

Stayed 1 night in Nov 2023
Response from Thomas on 18 Dec 2023
Good morning, Marco!Thank you very much for taking the time to comment your stay!We are delighted that your stay lived up to your expectations!We wish you an excellent day and hope to welcome you back to our establishment!Best regards

10/10 Excellent

Kristie, Parker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Nice amenities.
Stayed 1 night in Nov 2023
Response from Jimmy on 9 Nov 2023
Hi Mrs Kristie. I want to thank you for this perfect 5/5 score! It means a lot to our team. Beside the perfect location, as you pointed out, we all work very hard to make our precious guests' stay as perfect as possible. So we are always very glad to see this type of review. Have a great day, and we are looking forward to welcoming you again if you come back to Quebec City.

2/10 Terrible

FRANCOIS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Thomas on 4 Nov 2023
Good afternoon, Francois! Thank you for taking the time to rate your stay. We are sorry to see that your stay did not live up to your expectations. Please, contact us at reception@marriott-quebec.com, so we can figure out what happened. Thank you and have a nice day!Best regards

10/10 Excellent

Susan

Very convenient, staff is friendly
Stayed 5 nights in Oct 2023
Response from megane on 25 Oct 2023
Hello, thank you for taking the time to write about your stay. I'm delighted to hear that your stay at the hotel went well. We look forward to seeing you again!Best regards

10/10 Excellent

R. John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Thomas on 14 Oct 2023
Good morning! Thank you very much for taking the time to comment your stay! We are delighted that your stay lived up to your expectations! We wish you an excellent day and hope to welcome you back to our establishment! Best regards

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning very noisy. Constantly going on and off. Noise from adjoining room shower.
Stayed 6 nights in Oct 2023
Response from Megane on 11 Oct 2023
Hello,Thank you for taking the time to let us know about your stay. I would like to thank you for the excellent rating you gave us. We apologize for the inconvenience caused by the air conditioning. Please note that the air conditioner is set to a fixed temperature, so it switches on and off to maintain the same temperature.Thank you and we look forward to welcoming you again. Best regards

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good choice …. Thank you !!!
Stayed 1 night in Oct 2023
Response from megane on 9 Oct 2023
Hi,Thank you for taking the time to rate us.We are delighted that your stay lived up to your expectations. We also thank you for your excellent review. We look forward to welcoming you back!Best regards

8/10 Good

Debi

Travelled with partner, Travelled with group
Liked: Amenities
The hotel itself is fine and the staff very friendly. However there is not enough staff in the bar/ restaurant area which impacted service. The chef had to serve food that he made. Our food was cold when we finally got it. This is marriotts mistake not the staff.
Stayed 1 night in Sep 2023
Response from Megane on 2 Oct 2023
Hello, Thank you for taking the time to share your thoughts with us. We are delighted that the staff lived up to your expectations, but we are sorry to hear that the bar experience did not live up to your expectations. We will take your comments into account!Thank you for staying with us, and we look forward to welcoming you back. Best regards

6/10 Okay

CAROLYN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There was absolutely no place to open my suitcase. No suitcase holder. I had to lift it on and off the bed. The room was short on amenities. Hotel very nice.
Stayed 1 night in Sep 2023
Response from Thomas on 23 Sept 2023
Good morning, Carolyn! Thank you for taking the time to rate your stay! We are sorry that your stay did not live up to your expectations. Yours comments are helping us to improve our services! We are looking forward to greeting you during your next stay in Quebec City! Best regards!

8/10 Good

linda

Stayed 4 nights in Sep 2023
Response from Megane on 8 Oct 2023
Hello,Thank you for taking the time to evaluate your stay. We are delighted that we have been awarded a 4/5 rating. We look forward to welcoming you back. Best regards

10/10 Excellent

Todd J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second floor room was too close to traffic. Proximity to historic areas and dining was great.
Stayed 2 nights in Sep 2023
Response from Megane on 14 Sept 2023
Thank you very much for taking the time to rate your stay!We're delighted that your stay lived up to your expectations, and we look forward to welcoming you back to our establishment!Thank you very much for your excellent rating!Best regards

10/10 Excellent

Visibly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. However, the plaza in front of the hotel was a bit dirty and occupied with skate boarders, homeless people, and trash bin storage.
Stayed 2 nights in Sep 2023
Response from Megane on 12 Sept 2023
Thank you so much for taking the time to rate your stay!Thank you for this excellent comment, and we hope to welcome you back to our establishment. Best regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Thomas on 1 Sept 2023
Good morning! Thank you very much for taking the time to comment your stay! We are delighted that your stay lived up to your expectations. We wish you an excellent day and hope to welcome you back to our establishment! Best regards

8/10 Good

Richard

Stayed 2 nights in Aug 2023
Response from Thomas on 16 Sept 2023
Good evening, Mr. Fennell,We hope you had a great with us and a pleasant time in Quebec City!We hope to see you soon for your next trip to Quebec City!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Megane on 28 Aug 2023
Hello, Thank you very much for taking the time to comment on your stay! We are delighted that your stay lived up to your expectations. We wish you an excellent day and hope to welcome you back to our establishment!Best regards

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-run; clean room; safe.
Stayed 1 night in Aug 2023
Response from Megane on 23 Aug 2023
Hello,Thank you for taking the time to share your lovely comments with us.We are delighted that your stay lived up to your expectations. We look forward to welcoming you back!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Megane on 23 Aug 2023
Hello,Thank you for taking the time to share your lovely comments with us.We are delighted that your stay lived up to your expectations. We look forward to welcoming you back!

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very convenient location. Rooms are small and not sound proof.
Stayed 2 nights in Aug 2023
Response from Megane on 27 Aug 2023
Hello, Thank you for taking the time to review your stay!We are sorry that the room did not meet your expectations. However, we would like to thank you for your 4-star review. We look forward to welcoming you back!Best regards

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff did an incredible job taking care of our booking issues . They were fantastic and we highly recommend this hotel!
Stayed 2 nights in Aug 2023
Response from Megane on 23 Aug 2023
Hello,Thank you for taking the time to share your lovely comments with us.We are delighted that your stay lived up to your expectations. We look forward to welcoming you back!

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom very clean.
Stayed 1 night in Aug 2023
Response from Megane on 23 Aug 2023
Hello,Thank you for taking the time to share your lovely comments with us.We are delighted that your stay lived up to your expectations. We look forward to welcoming you back!

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Megane on 17 Aug 2023
Hello,Thank you for taking the time to rate us.We're delighted that your stay lived up to your expectations!We look forward to welcoming you back!

4/10 Poor

Rurika

Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Thomas on 30 Aug 2023
Good afternoon,Is there anything else we can help you with ?

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking access to several attractions
Stayed 1 night in Aug 2023
Response from Thomas on 13 Aug 2023
Thank you for your feedback! We are delighted you had a great stay with us! We hope to see you soon in Quebec City!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked at the Marriott last minute and was not dissapointed. From the check-in to check-out, everything was perfect. Beautiful spacious room, very clean! Helpful staff members And of course the location can't be beat. Booked by chance Will return by choice
Stayed 1 night in Aug 2023
Response from Thomas on 13 Aug 2023
Thank you for your feedback! We are glad you had a great stay with us! We will be delighted to welcome you for your stay in Quebec City!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Thomas on 13 Aug 2023
Thank you for your feedback, and we are delighted you had a great stay with us! We hope to see you soon in Quebec City!

4/10 Poor

tammy

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Great location if you want the convenience of walking in and around the old city. We were there for 2 nights, the room didnt get cleaned. The girl at checkin was in training and miss quoted me twice on room rate and valet parking, which i get as she was just learning the ropes. That said her manner to correcting me was the most unprofessional i have ever experienced...she embarrassed me infront of other guests. The Valet experience was deplorable, again another staff member was extremely rude. We waited for half an hour watching people coming after us, hand their ticket over and get their cars. When we inquired about our vehicle they couldnt even find our ticket and then the primary valet attendant became extremely rude with us. I would not recommend this hotel due to unprofessional employees.
Stayed 1 night in Aug 2023

4/10 Poor

ta

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Good breakfast
Stayed 1 night in Jul 2023
Response from Thomas on 11 Aug 2023
Good morning!Thank you for your feedback! It will help us to improve our services. We hope to see you soon and reveal our further the improvement.Have a pleasant day!

8/10 Good

chia-Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful little city similar to europe
Stayed 1 night in Jul 2023
Response from Thomas on 4 Aug 2023
Thank you for your feedback!We hope to see you for your next stay in Quebec City!

10/10 Excellent

Yves

Liked: Cleanliness, staff & service
The adjacent parking is horrible, no signs, it is the black abbis, you get lost as many of us did that day, no collaboration between city and Marriott to post signs in parking to direct guests to proper exit to reunite guests to the hotel, horrible experience, hd to b e rescued by hotel staff along with other guests. The location is PERFECT, so close to the old city!
Stayed 1 night in Jul 2023
Response from Thomas on 25 Jul 2023
Thank you for your feedback, Yves!We hope you had a great time with us!See you soon in Quebec City!

8/10 Good

Yuriy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the old city.
Stayed 2 nights in Jul 2023
Response from Thomas on 25 Jul 2023
Thank you for your feedback!We hope to see you soon in Quebec City!

8/10 Good

Erin

Stayed 1 night in Jul 2023
Response from Thomas on 14 Aug 2023
Thank you for your feedback! We hope to see you for your next stay in Quebec City!

10/10 Excellent

karine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Thomas on 22 Jul 2023
Merci énormément pour votre commentaire!En espérant vous revoir très bientôt!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have returned to this property many times to enjoy the FEQ … best summer music festival in Canada :) Love that this hotel has last-minute VIP passes for purchase. This location is super convenient for shows and shopping / walking around the old city No pool, but it’s walkable to the other Marriott to use that one. Love the modern rooms (which are shockingly quiet inside, given the busy location) and great valet parking. Only downside is that the restaurant is only option for breakfast and there is no room service at all.
Stayed 2 nights in Jul 2023
Response from Thomas on 18 Jul 2023
It was a pleasure to have you back!We hope you had a fabulous time during the FEQ!We are waiting you to come back and ready to enjoy FEQ 2024!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, staff was super friendly and helpful. Made us feel welcome. Thank you guys
Stayed 1 night in Jul 2023
Response from Thomas on 15 Jul 2023
Thank you so much for your feedback!It's really appreciated! We hope you will come back soon!

10/10 Excellent

Melanie

Stayed 2 nights in Jul 2023
Response from Thomas on 4 Aug 2023
Thank you for your feedback!We are delighted that you had a wonderful time with us!We are waiting to you for your next stay in Quebec City!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Overall the hotel is fine - nothing fancy but clean and very well situated. The staff is exceptional especially the gentleman who checked us in (I believe his name was Jimmy ?). Staff made a point to know your name and the reason for your visit Only thing I can say is it wasn’t convenient for charging electric vehicle but we found another option very close by
Stayed 2 nights in Jul 2023
Response from Rosalie on 9 Jul 2023
Good afternoon, Mr. David, Thank you for your review! We will be glad to welcome you back!

2/10 Terrible

Shilo

Stayed 2 nights in Jul 2023
Response from Megane on 1 Aug 2023
Hi,Thank you for taking the time to rate your stay.I am sorry to see that the stay did not live up to your expectations.Contact us at reception@marriott-quebec.com so we can figure out what happened.Thank you and have a nice day!

6/10 Okay

elena, aventura

Liked: Cleanliness
Disliked: Property conditions & facilities
This Marriott is NOT the expected at all Room was good but i presume becouse i booked woth Expedia gave me the worst room!!! It was on the forst floor and my room was facing an alley inside the building that gave me a lot of anxiety Internet signal was very low in this location as well This Marritt DO NOT HAVE COMMON AND SOCIAL AREA at all It is a ridicolous property not owned or managed by Marriott and it is NOT MARRIOTT level at all
Stayed 2 nights in Jul 2023
Response from Thomas on 8 Jul 2023
Good morning, Ms. Battani,Thank you for your feedback! It will help us to improve our services.We hope to see you soon and reveal our further the improvement.Have a pleasant day, Ms.Battani!