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Reviews of Condos Val Des Neiges

3 out of 5
Condos Val Des Neiges
203 rue Val des Neiges, Beaupre, QC

Reviews

7.0

Good

Rating 10 - Excellent. 27 out of 126 reviews" "
Rating 8 - Good. 48 out of 126 reviews" "
Rating 6 - Okay. 20 out of 126 reviews" "
Rating 4 - Poor. 21 out of 126 reviews" "
Rating 2 - Terrible. 10 out of 126 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything. The space was way way bigger than advertised and would easily have slept 8-10 people. They did everything they could to make sure it was a pleasant trip. Very much thanks. I will definitely be staying there every time I visit MSA!
Stayed 4 nights in Dec 2023

8/10 Good

Nathalie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Ricky (réception) on 26 Oct 2023
Bonjour. Merci pour votre note et au plaisir de vous revoir.

10/10 Excellent

REBECCA

Stayed 2 nights in May 2023
Response from Catherine on 16 Jul 2023
Merci ! Thank You !

4/10 Poor

Philippe, Drummondville

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Run down. No maintenance done.
Stayed 3 nights in Mar 2023

4/10 Poor

James, Asphodel-Norwood

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
This could be a great spot if they spent some money maintaining it. The sauna wasn’t working, the hot tub unclean and generally the facilities need some renovations to bring them i to the 21st century. Our unit was satisfactory but the place needs some TLC, given that we’re being sold a place with a pool and other attractive amenities that are dysfunctional.

4/10 Poor

Diane

Travelled with family and small children
Disliked: Cleanliness
Housekeeping very poor: hairs in the sheets, nail on the bathroom counter Condo functionality: bed not made on arrival, heat pump remote not working, frozen window left slightly open, few Kleenex tissues left with no extra box, very old bedspread that could be renewed
Stayed 3 nights in Dec 2022

4/10 Poor

Virginia

Travelled with family
Disliked: Cleanliness, amenities
It wasn’t clean for that money and everything was like antic and smelled weird the bathroom in the pool was dirty with poo. I’ll never go back there.
Stayed 2 nights in Jul 2022

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, room comfort
Great time at Mont Ste. Anne
Great! perfect location for skiing and visting Quebec City. easy check-in after hours. staff very helpful. great common spaces and amenities.
Stayed 5 nights in Mar 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2021
Response from Réception on 12 Mar 2021
Merci pour votre beau commentaire! Au plaisir de vous revoir.

8/10 Good

Donna

Stayed 5 nights in Dec 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Card keys didnt worked on our last night, our check in was 1hour late and there is no wifi!
Stayed 2 nights in Jan 2020

8/10 Good

Chris, Toronto

Travelled with family
Liked: Cleanliness, amenities
Great spot overall. Only complaint is wifi did not work in the unit - only at reception.
Stayed 3 nights in Dec 2019

4/10 Poor

eric

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
Really not worth the price: we froze for 4 days; the free WI-FI was not working in the room, it was only available in the lobby; the coffee cups were stained; there were no oven mitts; the sheets were clean but old and thin; food and an eyeliner were found under the sofa cushions; no salt, pepper or sugar provided (they consider it as a condiment). We really regretted renting there.
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
By the time we arrived there was no one at reception though it was anticipated but the main issue was there was no wifi working in the room and we didn't have enough pillows for the number of guests we had to wait till next morning to ask for a pillow. The wifi didn't work the whole duration of stay even after multiple complains.
Stayed 3 nights in Oct 2019

10/10 Excellent

Tim, Calgary, AB

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Decent place in a great location. Our only complaint was the pool closed early (5pm) on Sunday which made our after biking soak not possible.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When you look up Condos Val Des Neiges it gives a different address and shows a different property, the much newer condos next door. My air conditioner was broken, the toilet was dirty, the room smelled of sulpher upon entry, the staff was unhelpful when these matters were brought up. We also had light bulbs out in the room, water damage and broken trim in the bathroom, peeling paint, and a tiny tv that barely worked.
Stayed 3 nights in Aug 2019

8/10 Good

Charles

Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Desperately in need of updates. Jacuzzi wasn’t working. Dirty and smelled bad.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities
When I arrived at Val des neiges, they told me that they relocated me 2 km away to another apartment building that has nothing but bedrooms. No swimming pool, no hot tub, no game room. The entrance stunk like vinegar. I had hard time finding parking. There was no toaster in the apartment. Not enough towels. Barely enough plates. I would have appreciated if they have told me that I was relocated to a mediocre place. We were 2 families that were split apart. Terrible vacation. Bad management, did not even offer any compensation.
Stayed 3 nights in Dec 2018

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The place is amazing. Would definitely use it again except that i hope next time their internet would be faster.
Stayed 2 nights in Sep 2018

10/10 Excellent

Aye, Msp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, we got the upgrade room. The reception is very nice and inform ative. The price very good. I would recommend it.
Stayed 2 nights in Sep 2018
Response from Edith on 12 Sept 2018
Thanks for staying Condos Val-des-Neiges !

10/10 Excellent

AMELIA

very nice condo, all included, pool, gym, internet,etc. very nice staff. excellent position. calm, clean.
Stayed 2 nights in Sep 2018
Response from Kate on 6 Sept 2018
Thanks for your comment ! Hope to see you soon again !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Kate on 6 Sept 2018
Thanks for your comment ! Hope to see you soon !

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked at this property to be close and walk to Mont Saint Anne and the world cycling event. When we arrived were told the room airconditioner leaked and we would have to move down the road( not within walking distance) to another set of condos they managed. They advised we should be happy we were getting a $600 / night condo for 2 nights that was larger than the one we booked. However this was very inconvenient for us which I explained as it was far from family and we would not be able to walk to the venue and incur $16 per day parking costs as well as move back to Val de Neiges for the night. On the 3rd day we went to check in at the oringinal site ( as we had to check in and check out of the other 2 night stay plus store out things and food in our families rooms at the Chateau Mont St. Anne). We were there to check in 3 times and no one was there. Finally went to the far condos office and were told the office at Val de Neiges is closed at 5 . I asked where we would stay and receive room keys. Their attitude was again like they were doing us a favor and the one woman manager met us back at Val de Neiges, complained that the 3 bedroom $400 condo was all they had left as I said how. Inconvenient this was to both move and receive service. She was quite annoyed , and advised if I didn't want it I could find another place to stay or get my money back and agian told me we should be happy we were getting a 3 bedroom for the price we originally booked. Very unhappy !
Stayed 3 nights in Aug 2018
Response from Kate on 17 Aug 2018
thanks for your comment - next time won't accommodate with a unit with A/C.

6/10 Okay

M, Ontario

Liked: Cleanliness, staff & service
Nice location; friendly staff. Wi-Fi service is terrible to the point of non-existent. Also, the pool was 'closed' at 5 p.m. The lack of facilities to use after 5 p.m. and the ridiculous level of Wi-Fi on offer makes me rate this as a 'do not come back until fixed' facility.
Stayed 4 nights in Aug 2018
Response from catherine on 24 Aug 2018
thanks for your comment - our facilities always closed at 5PM on Sunday as mentionned on Expedia and on our website. thanks

10/10 Excellent

Evelyn, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!! Great service, very accommodating, friendly and knowledgeable staff. Good location and Great price!
Stayed 3 nights in Aug 2018
Response from kate on 9 Aug 2018
thanks for you comment !

6/10 Okay

christine

Liked: Staff & service
Disliked: Room comfort
2 night stay for 7 peeps
Our stay was okay. The condo was in need of a spruce up for the price we paid. Kids loved the pool but hot tub wasn't working..disappointing. Beds were not that comfortable and pullout couch was not comfortable at all..disappointing as we had 7 in family to sleep for two nights. Wifi didn't work in room and was spotty. We were pleasantly surprised by second bathroom upstairs. Kitchen pans were old and dangerous w loose pot handle. no extra garbage bags in condo. Tv was in and out then was fine. microwave was older and front corner was melted. Creepy statues in upstairs closet w a broken door was a surprise. It was fairly clean w only a few large ants but a bit tight quarters for 7 of us. Games room was cool and kids loved the idea. Air conditioning stopped working twice but hubby got it going. Parking was great. I would rate it a 6/10 for the price.
Stayed 2 nights in Jul 2018
Response from kate on 3 Aug 2018
thanks for your comment

6/10 Okay

Dan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Definitely a worn property and room
Very old inside - hot tub broken over Christmas holiday week; it seemed like minimal effort was made to fix it. Furniture inside the unit was very old / worn (unit specific so you may get lucky!). Heating system was very loud and did not work very well.
Stayed 6 nights in Dec 2017
Response from direction on 18 Feb 2018
thanks

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs Some Love
The overall property was fine, however the unit we had was subpar. On the positive side, it was clean and very convenient to Mt St Anne. But it simply hasn't been kept up. There were light bulbs missing in the day bed housing, the main refrigerator had rust in it, the bar fridge freezer was so frozen up the door wouldn't close properly, several electrical outlets didn't work, the display on the main thermostat didn't display properly (part of the screen was broken). Also, the wifi was not even strong enough to do a google search. From what we could see, many of the other units seemed much nicer and in much better shape. It would not take much to improve the condo.
Stayed 4 nights in Dec 2017
Response from direction on 18 Feb 2018
thanks for your comment

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Would definately stay again
Very clean and confortable. Good facilities. Great staff. bonjour
Stayed 2 nights in Aug 2017

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For clean,quiet get-away? This is the place!!!
Our two night stay was really great. The place is quiet and the kitchen, living room, the bedrooms and specially the washroom are really clean. We are planning to take another vacation this winter and try the ski resort close to the condo place. My family enjoyed their stay and loved the place.
Stayed 2 nights in Aug 2017

2/10 Terrible

CA, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kicked out of hotel for asking for wifi
We arrived at the hotel at 8pm and checked in without issues. Once we arrived to our suite on the 4th floor we realized we did not have internet which we greatly needed to book other hotels for the rest of the week. I asked the service clientele downstairs for the internet and was told that each floor up from the main floor the internet got weaker and weaker. Short argument ensued. She kicked me and my family of 3 children out of the hotel at 9 pm for complaining about paying for a room with internet and not being able to use it, also telling us how she knew we would not be finding another place to stay that same night. Like she said, we in fact did not find another place to stay in Quebec City. We had to sleep in our car 15 hours away from home.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
room
The bed sheets and pillow cases are unclean, staff good to provide new sheets & pillow cases
Stayed 2 nights in Aug 2017

2/10 Terrible

shazia, 135 smoothwater terr. markham, on, l6b0k9

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room cleaning service during our stay. Not found anyone on reception area after 9 on Saturday and after 5 on Sunday. No iron in the room. We were running out of toilet papers. Wifi not worked. Beds were really uncomfortable.
Stayed 2 nights in Aug 2017

6/10 Okay

Evan

Liked: Cleanliness, staff & service, room comfort
Not bad, but needs some updating.
Overall it was a nice place, a good location not too far from the city, but the unit showed its age in a number of ways. It just needs a few touches to update and repair the unit. The shower rod was very close to the shower, so the shower curtain clung to me while showering. They should use one of the curved shower rods. There were light bulbs missing from the bed reading lamps. The phone (to call the front desk) had a faulty cord or jack, had to hold the cord in the jack to get the phone to work. The molding around the shower was coming off the wall. The Wifi didn't work. The network would keep dropping constantly, both the internal wifi network and the connection to the outside.
Stayed 2 nights in Aug 2017

8/10 Good

Greg

Liked: Staff & service, property conditions & facilities, room comfort
Hotel was very nice in a beautiful area. The room wasn't totally clean. We found a pair of soiled panties on the floor in one of the closets. Staff was mostly friendly and attentive. Would stay here again.
Stayed 5 nights in Jul 2017

8/10 Good

Nicole

Liked: Property conditions & facilities

8/10 Good

Maude, Guelph, ON

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful view, spacious and comfortable accommodations, and a quiet, lovely place for some quality 'me time'. The room was well-stocked with the essentials, making it a lovely home away from home.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Other than the internet, which was very slow, everything else was ok.

10/10 Excellent

melina, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant stay
very pleasant stay, free wifi, clean comfortable and quiet. Easy and quick check in, I would recommend to anyone

4/10 Poor

Manuela, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge dissapointment
It wasn't a stay; I cancelled all reservation because what they say in advertising is not true; the room did not have a balcony; the room did not have AC and it was 30 C in the room; and the booking said : AC; carpet very dirty; I am talking about a room paid well over 200 per night; this is not a motel close to airports where you don't have many expectations; I had to ask for refund and I left hugely disappointed;

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Location was good
The hotel location was great ,room was nice .we did find old chips in the couch aside from that no compaints at all

10/10 Excellent

jasmyne, St Gédéon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Everything was perfect! We had à VIP service

6/10 Okay

adam, New Brunswick

Disliked: Cleanliness, staff & service
Not impressed
It said private balcony and was a patio that you couldn't even access because they barred the door opening with no privacy if you could get out there. Dirty drinking glasses , dirty laundry left from previous clients... Wasn't charged the rate in the email... Had to deal with that which shouldn't happen... That's the stuff that bothered me the most ... I smoke.. I prefer non smoking rooms with balcony access ..I would have to say that the write up is false advertisement for sure ... I will be checking other websites also now that's forsure

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

8/10 Good

Elena, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice vacation
The hotel is nice, clean and has a pool which helps; it is less equipped for summer days, AC is needed and it's not in all rooms or does not work properly; otherwise very good conditions; it needs better pillows and bed linens which will help increase the overall comfort;

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fadi, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
I recommend this place. The condo was spacious and clean. The location is great too. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel for family vacation
We booked a studio for a family of four during a Christmas ski trip. The room was not big but sufficient. Cooking utensils are good but the kitchen is a bit small. Other amenities are good but the pool only opened at 8am and closed at 6PM - not so much time to use if you go to ski during the day.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is not cleaned everyday. We had to stay in a dirty room with no new towels on the second day. Even don't clean washrooms during 2 days stay. They clean it only when the guest check out.