Reception

Reviews of All Suites Appart Hotel Pau

3 out of 5
All Suites Appart Hotel Pau
4 Rue de Tiredous, Pau, Pyrenees Atlantiques

Reviews

8.4

Very good

Rating 10 - Excellent. 277 out of 747 reviews" "
Rating 8 - Good. 337 out of 747 reviews" "
Rating 6 - Okay. 98 out of 747 reviews" "
Rating 4 - Poor. 25 out of 747 reviews" "
Rating 2 - Terrible. 10 out of 747 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trudi

Liked: Cleanliness, amenities, property conditions & facilities
I slept so well every night, it was really quiet. Loved having a kitchenette to sort my own meals. This was a good thing because there is only one restaurant nearby. I think mainly this hotel is for car owners who can travel around easily. There are bus stops 5 minutes walk away, but the buses are not very frequent. However, as I was attending an event at the Palais des Sports, the location was really convenient. But it's a long way out of town.
Stayed 4 nights in Feb 2024
Response from Tifany, assistant manager of the establishment on 28 Feb 2024
Dear Trudi,Thank you for your comments which I shared with my team. We are happy to know that you enjoyed your stay. Your opinion is very important. I hope to see you again in one of our All Suites Apart Hotel establishments. Best regards,

6/10 Okay

Jennifer

Travelled with family
Ok for price if you have high tolerance
Not very clean. Fan in bathroom and kitchenette didnt work. Bed ok and nice to have kitchenette although only one tiny trash can in bathroom, none in bedroom or kitchen. Only one set of towels for 2 people. When I asked for more was told they were in closet but werent.
Stayed 1 night in Oct 2023
Response from Tifany, Adjointe de direction on 6 Nov 2023
Dear Madam,Thank you for your comments which I shared with my team.We are sorry to know that your stay did not meet your expectations and please accept my apologies. It is important to us you have brought this information. Our team will mobilize to improve quickly the cleaning and your feedbackI hope to have the chance to change your mind on the occasion of another stay in our All Suites Appart Hotels establishments. I hope to see you again in one of our All Suites Apart Hotel establishments.Best regards

2/10 Terrible

Mrs Alison

A terrible experience
Our dog was attacked multiple times by the local feral cat in the courtyard leading to our room. The reception staff tried to stop attacks but then allowed the cat into reception and fed it with ham. On complaint to the reception manager who shout repeatedly at me it was not their fault our dog was attacked. I felt I couldn’t take my dog out of the room without carrying him to make sure the coast was clear. A terrible experience!!! We booked a disabled room which was on the 3rd floor. No bathroom facilities suitable for disabled at all no hand rails or seat and a shower a wheelchair would not access. Lacking in kitchen ware 1 mug 1 wine glass for 2 people. We have stayed in other all suite many time and found them great. WILL NOT RETURN HERE!!!
Stayed 1 night in Sep 2023
Response from Emilie, Directrice on 3 Oct 2023
Mrs Alison,I'm sorry to read your coment. The pets are allowed in our hotel, and I'm sorry if a cat attcked your dog.Unfortunately, we cannot monitor animals and anticipate animal reactions to each other, but we have never had such problems.Yours sincerly,

8/10 Good

Barry

Liked: Cleanliness, room comfort
Back again
good location and very acceptable accommodation for our short overnight stay. Receptionist was very clear and spoke excellent English giving us a very warm welcome. We had to leave very early in the morning and she reminded us to take the gate entry info with us and not leave it in the room with the door key. Have used several times and will use again.
Stayed 1 night in Oct 2022
Response from Emilie, Directrice de l’établissement on 20 Oct 2022
Dear Barry,Thank you for your comments which I shared with my team.We are happy to know that you enjoyed your stay.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Excellent Hotel
A splendid hotel with friendly and helpful staff; clean room and comfortable bed. Just one small disappointment and that was the size of the towels, which were far from bath size. Will definitely stay here again.
Stayed 1 night in Aug 2022
Response from Tifany, Adjointe de direction on 22 Sept 2022
Dear Michael, Thank you very much for your comments which I shared with my team. Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers. I hope to see you again in one of our All Suites Apart Hotel establishments.Best regards,

10/10 Excellent

Jez

Business traveller
Liked: Cleanliness, room comfort
Nice Spacious Apartments
PAU is a fantastic French town with the All-Suites, in the middle of the town centre. If you need parking, I strongly advise you to check availability before booking the accommodation as there are only approx 6 spaces, if you don't book you will be disappointed! There is parking nearby but is charged for length of time, I paid €12 euro for overnight approz 14 hours. Also make sure you have clear directions if driving as the hotel is in a pedestrian zone and you will need instructions on access.
Stayed 1 night in Jun 2022
Response from Emilie, Directrice de l’établissement on 1 Jul 2022
Dear Jez, I really thank you for your comment ! But our hotel is not in the middle of the town... and we have a big free parking !! I hope seeing you again for your next trip in PAU. Yours sincerely,

10/10 Excellent

Sandra, RENO

Liked: Amenities, property conditions & facilities
I have stayed at All Suites several times. The room is always very clean, the staff are attentive and very nice. And I appreciate the little gym---a rare amenity in modest accommodations in France.
Stayed 12 nights in May 2022
Response from Emilie, Directrice de l’établissement on 1 Jul 2022
Dear Sandra, I thank you for your feedback. I hope seeing you again for your next trip in PAU ! Sincerely,

8/10 Good

Barry

Liked: Cleanliness, room comfort
Here we are again at last
excellent service yet again from the staff. A very good nights sleep.
Stayed 1 night in Mar 2022
Response from Emilie, Directrice de l’établissement on 8 Mar 2022
Dear Barry, Thank you for your comments which I shared with my team. We are happy to know that you enjoyed your stay. Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers. I hope to see you again in one of our All Suites Apart Hotel establishments. Sincerely,

8/10 Good

Adam

Travelled with family
Disliked: Room comfort
Stayed 1 night in Aug 2020
Response from La réception on 8 Aug 2020
Bonjour Adam, Nous vous remercions d'avoir pris le temps de nous laisser votre notation sur la plateforme EXPEDIA. Nous sommes ravis de constater que votre séjour s'est bien déroulé dans l'ensemble. Ce sera une joie de vous recevoir à nouveau dans le cadre d'un prochain déplacement sur Pau ! Belle journée, Bien cordialement,

6/10 Okay

Barry

Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately not impressed this time!
As before staff very friendly, helpful & professional. Have stayed several times now over the last couple of years, the first time was excellent however it appears that the quality of the studios that were allocated to us over the period has gone downhill in as much that they have got smaller and looking a little tired. This last studio we stayed in lacked the care & presentation that we expected. Must say the shower cubicle was very "compact". AND workmen started repairs in the adjacent studio before 09.00hrs I was woken by a lot of hammering/banging.
Stayed 1 night in Jan 2020
Response from The Front office desk on 6 Feb 2020
Dear Barry, Thanks a lot for your comment ! We apologized that you found our studios a little bit "tired" through the years. As you could see during your stay, we are about to renovate progressively our studios in order to refresh them. Basically, our bathrooms are equiped with bath or shower (according to our availabilities). Next time, if you prefer a bath : please let us know. Concerning the noises issues, we apologize because the workmen are supposed to begin their job after 9pm and not before ! We will try to pay more attention next time. We wish you a nice day - We hope to see you soon ! Kind - Regards

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Have stayed here several times now for it is convenient, good value for money and lovely staff. Even get a courtesy call previous day to confirm estimated time of arrival.(reception not manned 24hr).Secure car parking. Only comment would be that the towels could be a little bigger, however not a show stopper
Stayed 1 night in Nov 2019
Response from The Front Office Desk on 25 Nov 2019
Dear BARRY ! Thanks a lot for your comment. We are really happy to see that you appreciated your stay in our hotel. It will be a pleasure for us to welcome you again for your next stay in Pau ! Regards

6/10 Okay

Ian Darrell

Business traveller
Liked: Staff & service
Stayed 3 nights in Nov 2019
Response from La Réception on 21 Nov 2019
Bonjour IAN, Nous vous remercions d'avoir pris le temps de partager votre avis ! Nous espérons vous recevoir de nouveau dans notre résidence dans le cadre de votre prochain séjour sur Pau. Nous vous souhaitons une agréable journée. Bien cordialement -

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pau stopover
Very comfortable and good value for the price. Check in was easy even though we arrived after reception was closed. Staff were very helpful.
Stayed 1 night in Jun 2019
Response from Front Desk Office on 6 Aug 2019
Dear Anthony, Thanks a lot for your comment. We are happy to see that you appreciated your stay with us. It will be a pleasure to welcome you again in our hotel. Regards

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for night stop
All good. Have stayed here a few times now.
Stayed 1 night in May 2019
Response from La réception on 28 Jul 2019
Dear Guest, Thank you very much for your opinion. We are glad that you enjoyed your stay. Have a nice day Best regards

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third time and all good!
Excellent service from friendly & english speaking front desk staff. Easy access from & to main roads. Secure parking. Shower was lovely and hot with plenty of power. For me bed, quilt & pillow was very comfortable. Room size with mini kitchen was very adequate for the two of us. Only comment would be that the bath towels were a little on the small side,or I could do with a little weight loss, however they dried me good. Could hear the neighbours a bit however this may be due to the room having a connecting door. All in all another good stay for the third time. Breakfast has a good selection unfortunately didn't have time to sample and enjoy this time. Very good value for money
Stayed 1 night in Jan 2019
Response from front desk staff on 28 Feb 2019
Thanks a lot for your message. It's a pleasure to welcome you in our hotel. We hope you are in a great shape ! See you soon front desk staff

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2018

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pau sept 14th
Good hotel for an overnight stop over has small kitchen area so can self cater so very practical. was friendly,clean and modern hotel
Stayed 1 night in Sep 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Splendid!
Stayed 1 night in Sep 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Chris, Cadiz

Liked: Staff & service
Attracted by the parking
No aircon. Rooms a little cramped. Daily cleaning at an extra price. an hours walk from the centre of town.
Stayed 2 nights in Sep 2018

6/10 Okay

GLENN

good value
overall it was fine but room was next to noisy electrical boxes and cleaning staff did not visit each day was also hard to reach centre via bus
Stayed 5 nights in Sep 2018

8/10 Good

edy, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was beyond uncomfortable! Wow- so incredibly hard! I did not sleep
Stayed 1 night in Sep 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Thomas

Perfect job
Very okay, calm and comfortable enough Arranging team
Stayed 2 nights in Aug 2018

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location to overnight at. Friendly staff, safe parking, walk to restaurant, substantial breakfast. Good value for money
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
No air conditioning-limited front desk service
We were informed by Expedia agent that there was air conditioning. We found out there were no air conditioning when we got there. This was in June and the weather was hot. We had to open the window but since there were no window screens, many insects flew in at night. We tried to check out of hotel but Expedia was not able to contact anyone due to limited front desk service. In the end, we had to stay for the remainder of our booking uncomfortably.
Stayed 3 nights in Jun 2018

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel great value
Stayed 1 night in Jun 2018

10/10 Excellent

Kimmy, Birmingham. England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopped here as midway point down to spain, had a late check in ( bout 23.30 ) and the staff were very helpful, personnally ringing & texting me infirmation about late check-in.. would definitely use hotel again ..
Stayed 1 night in Apr 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Howard R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value clean modern hotel.
Reception staff are very helpful and speak English well. The room was clean,quiet and had a small kitchen equipped with all you would need. Bed was a bit hard for us but the room was good value for money and near the main road into Pau town centre.
Stayed 1 night in Jan 2018

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful overnight stop in Pau
Overnight stop here on our way down to Spain. Easy to find. Very friendly staff. Clean, warm & cosy. Nice selection for continental breakfast. Short walk to La Boucherie restaurant. Would use again.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Basic accomodation
Very basic, not all that clean, door wouldn't close unless slammed and entrance and exit from hotel rooms is directly from outside. Noisy, could hear people next door and people going up and down the outside metal stairs.
Stayed 1 night in Nov 2017

6/10 Okay

Chris, Salisbury U.K and Huesca Spain

Liked: Staff & service
Disliked: Property conditions & facilities
DONT TRY TO FIND THIS HOTEL WITHOUT SAT NAV !!!!
i SPENT TWO AND A HALF HOURS DRIVING AROUND THE LARGE AND COMPLICATED CITY OF PAU TRYING TO FIND THIS HOTEL. It is in a new part of town near the autoroute but virtually no-one has heard of ot, or even the street it is on, or even the Avenue it comes ogf !! I asked 6 different people and was sent on 3 wild goose chaces. I was about to give up when I happenned to ask a lady who actually knew it !
Stayed 1 night in Oct 2017

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very confortable
A confortable place to stay.
Stayed 1 night in Jun 2017

10/10 Excellent

paul, raleigh, nc, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!!
This is a large one bedroom apartment. You can use a full kitchen, stove, microwave and washing machine that costs a little extra but worth it. (They have to unlock an electrical cabinet to turn the power on to the appliances). The hotel staff speaks good English, very friendly and helpful. The town center is nearby. The city has many parks and is quite green and leafy. This is the place to stay to relax and unwind, if you have been traveling for a while.

10/10 Excellent

WEIXIAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Perfect stopover for our trip to Spain. Very handy with all the kitchen utensils in the kitchen. the bed was comfortable and bathroom is clean. Overall very pleasant experience.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased with the room setup, staff and amenities. Our only complaint is the bed and pillows were not very comfortable.

8/10 Good

Tony, London

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel close to town centre
Room was quite clean and facilities were OK. Bed was a bit uncomfortable as the mattress dipped in the middle a bit. Somewhat noisy the first night as some guests seemed to arrive late and leave very early. Breakfast was fine with a reasonable choice.

10/10 Excellent

Ed, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for efficient quick stay
Very accommodating staff, facilitating flawless very late arrival.

8/10 Good

Gary, Beccles UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pau
This hotel has good access to the main roads, if you're planning to travel around the local area by car it's a good place to stay.

10/10 Excellent

Marie José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jerome, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good appart / hotels
New block of flats very close to the highway entrance. Very convenient for large families, as long as you have a car. The flats are quite large: we were two couples with four children, and we ended-up being assigned separate connecting flats for the children - they loved having their own tv and bathroom! We didn't use the kitchenette, but it looked decent-sized.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Modern simplicity
The service apartment was very difficult to find without GPS. We had to stop nearby and get directions from a local and he wasn't quite sure how to direct us there. It was maybe a kilometer from there!

8/10 Good

J, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel but would not recommend.
The hotel is good but in a terrible location. There are 2 restaurants but one is just beef and the other is a 10 minute walk for just ok French food. The room is good but a couple of recommendations - there needs to be a luggage stand to put a suitcase on and the bathtub/shower needs adhesive grips for the bottom of the tub - way too slippery. In addition, the hotel called me a taxi which was way too expensive for basically a 12 minute ride! Check first - even though they don't have Über - treat the taxis as if!

8/10 Good

Fergus, Kildare

Liked: Cleanliness, staff & service, property conditions & facilities
All Suites May 2015
We stayed here for the 2015 Pau Grand Prix. As we would be out all day, and each evening, we just needed simple accommodation and this fitted the bill. The breakfast was not great but it was edible enough not to take away from the experience.

6/10 Okay

D Patton, Atlanta

Disliked: Staff & service
Just ok
Our expectations had been high, as we had just stayed in another property of this France hotel chain in La Teste de Buch, and we had a wonderful room there. This one lacked a balcony, and much to our chagrin, towels in the bathroom. It took making phone calls to the emergency line to get access to towels, since the reception had closed (at 8:00 PM) prior to us noticing that no towels were present.