Our expectations had been high, as we had just stayed in another property of this France hotel chain in La Teste de Buch, and we had a wonderful room there. This one lacked a balcony, and much to our chagrin, towels in the bathroom. It took making phone calls to the emergency line to get access to towels, since the reception had closed (at 8:00 PM) prior to us noticing that no towels were present.