Exterior
Check availability

Reviews of Premiere Classe Clermont Ferrand Nord

1 out of 5
Premiere Classe Clermont Ferrand Nord
2, Rue du Devoir, Clermont-Ferrand, Puy-de-Dome

Reviews

7.4

Good

Rating 10 - Excellent. 137 out of 666 reviews" "
Rating 8 - Good. 287 out of 666 reviews" "
Rating 6 - Okay. 147 out of 666 reviews" "
Rating 4 - Poor. 54 out of 666 reviews" "
Rating 2 - Terrible. 41 out of 666 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room. Nice and clean. Good location. Ideal for one night stay.
Stayed 1 night in Sep 2023
Response from Vanessa on 4 Dec 2023
Dear customer,Thank you for your rating and for your comment. We look forward to welcoming you again during your next stay.Best regards, the reception.

2/10 Terrible

Janis

Stayed 1 night in Sep 2023
Response from L'équipe réception. on 8 Oct 2023
Merci pour votre retour

10/10 Excellent

Duncan

Stayed 1 night in Jun 2023
Response from L'équipe réception. on 20 Jun 2023
Cher client, Nous vous remercions pour la note que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien cordialement, la réception.

2/10 Terrible

Fabian

Business traveller
Disliked: Staff & service
I didn't appreciate that the front desk lady didn't mention I could self-check in, in case I would be late, since they have limited hours at the front desk. She was kind of rude all time. Even when I checked out, there is not excuse on language barriers, being polite and friendly, and have empathy super pass speaking language. I was charged twice, apparently because I checked out late, funny thing is that they charged me on Feb 2nd around 4:30 am (I paid with my CC on their machine), then at 8:30 am same day, for a reservation for Feb 1st. So it doesn't make sense, they are abusive charging. I tried to reach them out, but they were sarcastic. They never mentioned they charged me twice for the same day when I said I may stay there again on that day, they said, I should book again, even though, they knew I already paid for that night as well, that was BS. I won't recommend this place, and I am reporting them for stealing, scam. They should let me know on site I was already charged for another day, and I could stay, so basically they wanted me to pay the fee of three days when staying two, or two days when staying one.
Stayed 1 night in Feb 2023
Response from Vanessa on 18 Feb 2023
Dear Customer, It would be good to specify the course of what happened in full and not just the part that suits you. Arrived around 7am to check in when it wasn't until 12pm. Then you asked for your belongings to be kept for you, which was kindly accepted even though we don't have a luggage storage service, and then you left. The next day, you left the room at almost 3 p.m. instead of 12 p.m., despite reminders from the floor staff. You were therefore rightly charged for the night, because you did not leave the room within the stipulated time and the room staff left because you did not leave. We can provide you with the time at which the debit was made (2:32 p.m. exactly, time at which you were still in your room) with the bank receipt. Sincerely, the reception.

10/10 Excellent

naveen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for a overnight stay
Stayed 1 night in Jan 2023
Response from Mathieu on 7 Feb 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Lona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stopover
Great for a one-night stay - value for money . Continental breakfast buffet at 5euro per person included yoghurt, bread/baguette, spreads, juice, tea/coffee. Comfortable bed. Shower/toilet space is tiny. Okay for one night.
Stayed 1 night in Dec 2019

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Mathilde on 3 Oct 2019
Cher Client, Merci de votre commetnaire et pour l'équipe de notre établissement. Bien Cordialement, La réception.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Mathilde. on 3 Oct 2019
Cher Client, Merci de votre commetnaire et pour l'équipe de notre établissement. Bien Cordialement, La réception.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent value and helpful on arrival to help get checked in using the self check in machine. A little noise from the motorway but not an issue. On the occasion we had noisy neighbours in the room next door who woke us at 3am Otherwise, perfect for our stopover to the south of France.
Stayed 1 night in Aug 2019
Response from Mathilde on 19 Sept 2019
Dear Customer, Thank you for your comment and for the team of our establishment. Regards, The reception.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Was given a ground floor wheelchair 2 bedroom.The wifi was very very slow .Had to use my mobile phone data.The room for a wheelchair person had 2 electric points.The one on the desk was in 6 inch from the ceiling whilst the other was at the entrance to the bathroom.No electric plugs besides the bed. There was a shaver only plug in the bathroom. Breakfast was all you can eat for 5 euro.This consisted of choice of 2 cereals,selection of breads which you can toast or some already toasted.A vending machine to choose different types of coffee or just add water to selection of tea bags.There was selection of jams with butter salted or unsalted.Yogurt or an apple compote which I liked.Kids half price. Self parking but gates close around 9.30pm. Only 1 restaurant nearby. Given the choice I would go to their Sud/South hotel which has more places to eat nearby. When I went to their sud hotel twice already it had better wifi too and the electrical plugs were on side of the desk or next to the bed too
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Cheap hotel with thin walls so can hear next room.Wifi in this Premiere Classe Nord was very slow.It was windy and the noise of the wind coming through the door kept me up all night.Got given 3 bed room which had a bunk bed above double bed.It did say mind your head.With 3 bed there was only 1 desk and no shelving but the rail next to ladder to single bunk bed had clothes rail.There was only 1 restaurant nearby compared to Premiere Classe Sud Clerment-Ferrand.This hotel is 1 star ok for overnight stay.Breakfast was 5 euro for adults and half price for kids which had selection of bread with jam or butter which had a toaster.2 cereals,orange juice and a machine to service different hot drinks like coffee.There was yogurt and an apple puree too.I prefer the Premiere Sud because wifi was much better and had more places to eat around hotel but same breakfast
Stayed 3 nights in Feb 2019

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean
Basic but decent value for the price. Pleasant helpful staff and decent breakfast.
Stayed 1 night in Jun 2018

8/10 Good

andy, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok.
It was as one would expect from this type of hotel.
Stayed 1 night in Aug 2017

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Easy to find and close to a restaurant
the room is clean and comfortable. There is a very good restaurant close by.

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

barkers, sussex

Disliked: Room comfort
good value
it's like a tin of beans you get what you see.

6/10 Okay

Michael S, Shanghai

Liked: Cleanliness, property conditions & facilities
Not bad
For the price, it wasn't bad at all. The room is on the small side, but was overlooking quiet neighborhood, so was quiet. The other side might be noisier.

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Titiona

Stayed 2 nights in Mar 2024
Response from Vanessa. on 18 Apr 2024
Madame, Monsieur,Merci pour votre notation. Au plaisir de vous recevoir à nouveau. Cordialement, l'équipe réception.

4/10 Poor

Micheline

Disliked: Property conditions & facilities
Première fois dans ce genre d’hôtel et dernière fois
Stayed 1 night in Mar 2024
Response from L'équipe réception. on 24 Mar 2024
Dommage de ne pas connaître la raison car oui dans l'hôtellerie économique c'est un petit prix mais nous n'avons pas les mêmes prestations qu'un hôtel 3*

6/10 Okay

Marie-Christine

Stayed 1 night in Mar 2024
Response from L'équipe réception. on 24 Mar 2024
Merci pour votre retour

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Le petit déjeuner
Stayed 3 nights in Jan 2024
Response from L'équipe réception. on 9 Mar 2024
Merci pour votre retour

8/10 Good

Soledad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación pequeña y acogedora, perfecta para descansar.
Stayed 3 nights in Feb 2024
Response from L'équipe réception. on 10 Feb 2024
Merci pour votre retour

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from L'équipe réception. on 10 Feb 2024
Merci pour votre retour

8/10 Good

Sarah

Stayed 2 nights in Jan 2024
Response from L'équipe réception. on 10 Feb 2024
Merci pour votre retour

8/10 Good

Horacio

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Vanessa. on 17 Jan 2024
Cher client,Merci pour votre notation.À bientôt!Cordialement l'équipe réception.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Stayed 1 night in Jan 2024
Response from Vanessa on 17 Jan 2024
Cher client,Merci pour votre notation. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement, l'équipe réception.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Vanessa. on 17 Jan 2024
Cher client,Merci pour votre notation. Au plaisir de vus recevoir à nouveau.Cordialement, l'équipe réception.

10/10 Excellent

rudolphe, Arles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon rapport qualité prix
Stayed 3 nights in Jan 2024
Response from VANESSA on 17 Jan 2024
Cher client,Merci pour votre commentaire et cette belle note. Au plaisir de vous recevoir à nouveau.Cordialement, l'équipe réception.

2/10 Terrible

Berenger

Stayed 1 night in Jan 2024
Response from Vanessa. on 17 Jan 2024
Cher client,Merci pour votre notation.Cordialement, l'équipe réception.

8/10 Good

Marc

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Vanessa. on 17 Jan 2024
Cher client,Nous vous remercions pour cette belle note. Au plaisir de vous recevoir à nouveau.Cordialement, l'équipe réception.

10/10 Excellent

Pascale

Stayed 4 nights in Nov 2023
Response from L'équipe réception. on 22 Dec 2023
Merci pour votre retour.

10/10 Excellent

Patrick

Stayed 3 nights in Nov 2023
Response from Vanessa on 22 Nov 2023
Cher client,Merci pour votre notation. Au plaisir de vous recevoir à nouveau.Cordialement, l'équipe réception.

10/10 Excellent

Dominique

Liked: Staff & service, room comfort
Séjour agréable
Séjour convenable. Huisseries des portes en fer très vétustes. Sol linoléum un peu fatigué. Sinon silencieux, emplacement calme, bonne literie, personnel accueillant, femme de ménage très courtoises, polies. A recommandé pour un prochain séjour
Stayed 1 night in Nov 2023
Response from Vanessa. on 23 Nov 2023
Cher client,Merci d'avoir pris le temps de partager votre avis suite à votre séjour. Nous en prenons bonne note afin d'améliorer la qualité de nos services. Au plaisir de vous recevoir à nouveau.Cordialement, l'équipe réception.

6/10 Okay

Yoann

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Vanessa. on 23 Nov 2023
Cher client,Nous vous remercions pour votre notation. À très bientôt.L'équipe réception.

10/10 Excellent

Said

Liked: Cleanliness, staff & service, property conditions & facilities
Gff
Stayed 1 night in Nov 2023
Response from Vanessa on 22 Nov 2023
Cher client,Nous vous remercions pour cette belle notation.Au plaisir de vous recevoir à nouveau.Cordialement, l'équipe réception.

2/10 Terrible

Nathalie

Stayed 1 night in Nov 2023
Response from Vannessa on 23 Nov 2023
Chère cliente,Nous vous remercions pour votre notation, même si nous aurions aimé connaitre l'objet de votre insatisfaction.Cordialement, l'équipe réception.

4/10 Poor

Fatima

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A part le personnel de l’accueil aimable et souriant, je ne reviendrai plus car chambre vétuste , sale , sentant la cigarette, bruit de clim à longueur de temps…..
Stayed 1 night in Nov 2023
Response from Vanessa. on 23 Nov 2023
Chère cliente,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes navrés pour les soucis que vous avez rencontré. Il ne faut pas hésiter à nous signaler en réception tout problème qui serait lié à votre chambre afin que nous puissions intervenir et trouver une solution.Cordialement, l'équipe réception.

10/10 Excellent

Ludovic

Stayed 1 night in Nov 2023
Response from Vanessa on 22 Nov 2023
Cher client,Merci pour cette belle notation. Au plaisir de vous recevoir à nouveau. Cordialement, l'équipe réception.

8/10 Good

Christophe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from L'équipe réception. on 3 Nov 2023
Merci pour votre retour

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from L'équipe réception. on 3 Nov 2023
Merci pour votre retour

2/10 Terrible

Cherif

Stayed 1 night in Oct 2023
Response from Vanessa on 4 Dec 2023
Cher client,Merci pour votre notation.Cordialement, l'équipe réception.

4/10 Poor

Nadia

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vanessa. on 4 Dec 2023
Chère cliente,Merci pour votre notation.Cordialement, l'équipe réception.

8/10 Good

Claude

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from L'équipe réception. on 3 Nov 2023
Merci pour votre retour

10/10 Excellent

Mohamadi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
un hôtel bien tranquille, dans un endroit bien tranquille. je vous le conseil.
Stayed 2 nights in Oct 2023
Response from L'équipe réception. on 3 Nov 2023
Merci pour votre retour

4/10 Poor

Véronique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bruyant Propreté moyenne 3e couchage (lit superposé), pas adapté pour adulte, exigu
Response from Vanessa. on 23 Nov 2023
Chère cliente,Merci pour votre commentaire.À très bientôt. Cordialement, l'équipe réception.

6/10 Okay

Terese

Stayed 1 night in Oct 2023
Response from L'équipe réception. on 3 Nov 2023
Merci pour votre retour

2/10 Terrible

Marc

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Lumiere HS carte d'acces hs Salle de brains et toilette inutisables Accueil non agreable Confort inacceptable
Stayed 1 night in Oct 2023
Response from Vanessa. on 4 Dec 2023
Cher client,Merci d'avoir pris un instant pour partager votre commentaire. Nous sommes navrés d'apprendre que votre séjour ne se soit pas passé à votre convenance. Il ne faut pas hésiter à venir nous signaler tout problème lié à votre chambre afin que nous puissions intervenir.Cordialement, l'équipe réception.