Breakfast, lunch, dinner served; French cuisine

Reviews of Best Western Plus Hotel Gergovie

4 out of 5
Best Western Plus Hotel Gergovie
25, allée du Petit Puy, Perignat-les-Sarlieve, Puy-de-Dome

Reviews

9.0

Wonderful

Rating 10 - Excellent. 270 out of 497 reviews" "
Rating 8 - Good. 179 out of 497 reviews" "
Rating 6 - Okay. 37 out of 497 reviews" "
Rating 4 - Poor. 9 out of 497 reviews" "
Rating 2 - Terrible. 2 out of 497 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kate

Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Toute l'équipe du Gergovie on 4 Jan 2024
Cher Peter,Nous vous remercions d'avoir pris le temps de nous laisser une note suite à votre récent séjour au Gergovie.Très bonne journée à vous.Bien cordialement, Toute l'équipe du Gergovie

4/10 Poor

Vjekoslav

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very poor accommodation not Logis standard
At check in when we were advised that we could only eat at 7.15 as, because we only requested a table not a time. When we switched the room lights on we were treated to a disco! The bedhead lights were flashing non stop. The "reeding" light was a small pinhead. The telephone it didnt work, so my disabled husband,, had to physically go down to complain at an unstaffed reception. Eventually the pleasant receptionist appeared and came to our room to fix the lights. She couldnt. so the bedhead had to be unplugged. The standard lamp also didn't work, so she unplugged to fridge and plugged it in there. We arrived as demanded at 7.15 for dinner, were seated promptly then left for 30 minutes before our order was taken. I enquired what was in the sauce with the duck, and there was no mention of chilli, (I am allergic) . The dish was covered in chilli flakes! I told them I could not eat it and returned the dish. My husband's duch was raw and bleeding., so be returned that. The vegetabges were mush. Cauliflower/broccoli? was grey! The guinea fowl replacement dish was also returned as it was inedible. We again returned the dish. The waitress made loud derogatory remarks about "les Anglais" (We speak French!. The food and room were not 4* standard. Manager was not available. Reception offered .€20 and meals off bill which was still high for an unfit room and meal
Stayed 1 night in Sep 2023
Response from The entire Gergovie team on 28 Sept 2023
Hello,Thank you for taking the time to stay at Le Gergovie and for letting us a comment.In response to your comment, we have lists of allergens that you can ask for at the restaurant if you have an allergy. If it is the case, you need to inform the hostess when you take your order.We are aware that you were disappointed as you did not eat the dishes, however, these were raw materials that we paid our supplier for. We offered you all the meals, which is a huge deal for us.After checking, you booked through Expedia. We already have a commission on bookings made on internet. This means that we cannot normally change the room rate. In the end, we deducted 20 from the price of the room.We are aware that your stay was disturbed by the lights in your room and the meal in the restaurant and we apologise for this.We wish you a very pleasant day.Yours sincerelyThe entire Gergovie team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Balcony overlooking Clermont Ferrand an unexpected bonus. Restaurant excellent. Personnel really helpful & friendly, albeit run off their feet due to understaffing.
Stayed 1 night in Aug 2023
Response from Team Best Western Plus le Gergovie on 28 Sept 2023
Dear Andrew,Thank you for letting a comment after your stay.We are happy to learn that you appreciated your stay and we hope to see you soon again.Have a great day.Best regards,Team Best Western Plus le Gergovie

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Overnight stop when making the journey from Spain to UK. Hotel easy to find, close to main road, but not affected by traffic noise. Staff friendly. Only downside, it was 38 degrees at 7:00pm outside, public area and restaurant didn’t seem to have any aircon. Room however was pleasantly cooler. Accidentally left my Kindle device, was contacted by email during the day of my departure, contacted the hotel later to arrange for it to be returned. Received notification when it was sent
Stayed 1 night in Aug 2023
Response from Team Best Western Plus le Gergovie on 28 Sept 2023
Dear Fiona,Thank you for choosing the Gergovie and for letting us a comment.We are happy to learn that you appreciated your stay.We are happy to return any forgotten items.We hope to see you soon here in our hotel.Have a great day.Best regards,Team Best Western Plus le Gergovie

10/10 Excellent

Janet

Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely small hotel, very clean with good facilities. Very handy as a stop off on our journey to the south.
Stayed 1 night in Jun 2023
Response from Team Best Western Gergovie on 21 Jun 2023
Dear Matthew,Thank you for letting a comment after your stay.We are glad to learn that you appreciated our hotel.Have a great day.Best regards,Team Best Western Gergovie

10/10 Excellent

Rudolf

Stayed 1 night in May 2023

10/10 Excellent

Rudolf

Stayed 1 night in Apr 2023

10/10 Excellent

Yiu

Stayed 1 night in Apr 2023
Response from Audrey on 24 Apr 2023
Cher client, Merci d'avoir pris le temps de nous laisser une note concernant votre séjour.Au plaisir de vous accueillir de nouveau prochainement,Très bonne journée à vous.Bien cordialement, Toute l'équipe du Gergovie

6/10 Okay

Alain

Business traveller
Liked: Cleanliness
Restaurant service was disappointing with very slow and disorganised waitresses.
Stayed 1 night in Mar 2023
Response from Audrey on 16 Mar 2023
Dear Alain,Thank you for your stay and letting a comment.We take in consideration your opinion and will try to improve ourselves about the restaurant service.Have a great day.Best regards,Team Gergovie Hotel

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
The Hotel was perfect in every way Welcoming, warm, cosy and had a good restaurant with a bijou bar and lounge area The location was perfect being close to the A75 and with secure parking I will definitely book again when I next drive to and from Spain
Stayed 1 night in Dec 2022

10/10 Excellent

Malcolm

Stayed 1 night in Sep 2022

8/10 Good

Stuart

Stayed 1 night in Aug 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with balcony and beautiful view. Nice restaurant also with beautiful view and nice food.
Stayed 1 night in Jun 2022

8/10 Good

Gerard, Chevy Chase

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient roadstop for roadtrip. 20 minutes from Claremont fr. Restaurant understaffed and pretty limited menue
Stayed 1 night in Jun 2022
Response from Audrey on 11 Jun 2022
Dear client, Thank you for your comment. It is right, we are understaffed (particularly in the restaurant). We try to do the best we can. Best regards, Have a good day. All the team Best Western Gergovie

10/10 Excellent

Douglas

Stayed 1 night in May 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good overnight
Stayed 1 night in May 2022

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a poor meal, long delay, food came out at different times. Room was fine. Cleanliness was fine. English language from staff could be better.
Stayed 3 nights in Nov 2021

8/10 Good

Branston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find from motorway
Nice hotel but our balcony gave us a view of a grass bank. Restaurant was good and staff friendly. Only downside was the duvet on the bed was too heavy and hot for that time of year. Good location and easy to find.
Stayed 1 night in Sep 2021

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient stopover for the A75
This chain hotel is probably in the upper echelon, but without it being too expensive. It sits in a small industrial estate and surrounded by greenery, and just one minutes drive from the Autoroute. The restaurant is quite large with an outdoor terrace and was full. The meal was ok.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated to break our journey down to the south of France. It was clean, the food was good and it allowed us to rest and recharge before heading on the next day.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & view.
Stayed 1 night in Jul 2021

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

alzahrani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Jean

Liked: Cleanliness
Disliked: Room comfort
Good location for stopover
Stayed 1 night in Sep 2020

6/10 Okay

Roberto

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Roberto

Liked: Cleanliness, property conditions & facilities, room comfort
Much more room for improvement
Overall I was not satisfied with this hotel. The breakfast was expensive and not worth the price. The receptionist did not inform us that the breakfast was not included in our stay. If we had known beforehand that breakfast was an extra charge, we would have skipped the breakfast. The room layout was odd in that the toilet and shower are in two separate rooms. The sink is in the same room as the shower which complicates washing your hands if someone is using the shower.
Stayed 1 night in Dec 2019

10/10 Excellent

Fabien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imposing hotel with beautiful views
Because of roadworks it was initially hard to access the hotel, however it is in an imposing position, and the rooms have balconies, ours having a wonderful view. The rooms are spacious and clean with air conditioning. There are many placers to visit in the locality
Stayed 2 nights in Jul 2019

10/10 Excellent

Iris

Stayed 1 night in Jul 2019

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

6/10 Okay

Gale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ok stopover
Hotel was clean and comfortable but a little soul-less, hardly any guests, we chose it for a stop off on a long journey back from the cote d’azur because it had an on site restaurant but it was closed the evening we arrived leaving us to scrabble around the local area for food when all we wanted to do was eat and go to sleep. The room and bed were comfortable, had to sleep with the window open as we couldn’t get the aircon to work. Good shower etc.
Stayed 1 night in Oct 2018
Response from Mélanie on 9 Oct 2018
Hello Sr. Gale, Sorry for this experience spent in our hotel. It may be that our establishment is not full some days hence the fact that you have not seen anyone. It is well indicated on the booking sites that our restaurant is closed on Saturdays and Sundays. Indeed following the cold announced, our air conditioning went into heating mode but if you do not want it you could disable it. With pleasure, I hope to welcome you again in our establishment.

6/10 Okay

Pat, Southampton

Liked: Cleanliness, staff & service
Very convenient hotel
The hotel is very convenient for an overnight stop when travelling north/south in France. It is just off the motorway. It was a bit disorganised but the food and accommodation were generally good.
Stayed 1 night in Aug 2018
Response from Mélanie- Front Desk on 5 Sept 2018
Hello, Our beds are standard beds that are found everywhere, here in France we do not have a barrier on the beds, it is only a bed base and a mattress (except for children or often barriers are added because they are dice little used to the crib). During your next stay, if you need security barriers, do not hesitate to ask for it when you make your reservation, and we will do our utmost to satisfy you. Pleased to welcome you Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Motel, helpful reception but poor restaurant.
The Hotel is ideal for a stop off on the way to Spain. Reception staff were excellent and spoke good English. It is a Motel style of Hotel so not very fancy and with limited facilities but the rooms are fine and it is surrounded by pleasant countryside with good views. Unfortunately the food in the hotel restaurant was poor and I recommend eating elsewhere if you can, but there are few restaurants nearby and they close early! If you have to eat at the hotel have the simple things such as the salad bar and a burger. The other dishes we tried had obviously been pre-prepared and warmed up! Not nice! Service in the restaurant could have been better too.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Motorway
Modern - close to motorway. Everything you would expect from a Best Western. Breakfast and Restaurant more than acceptable.
Stayed 1 night in Jul 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essentially fine.
We'd requested a room with a mountain view so when we went into our room, and found our view consisted of a unmown grassy mound, we were quite disappointed. From then, it was easy to pick fault. Plastic sheets on the bed. No restaurant at weekends. Odd decor. But essentially it was fine. An ideal location just off the motorway. Good parking. Quick check-in and check-out.
Stayed 2 nights in Jun 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
Very comfortable. No restaurant or bar available something we didn't expect. Receptionist declined to give us two additional 'milks' for our coffee probably because we hadn't ordered breakfast that we thought too pricey. On check out a different receptionist told us that what we had paid did not include the 'city tax' of just under €3.00, which when then paid. What a rip off but a very comfortable bed and a pleasant restaurant found nearby. Wouldn't recommend.
Stayed 1 night in Sep 2017

10/10 Excellent

k, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stopover/ short stay
Easy to find just off autoroute. Modern with all basic amenities. Lovely deck area over looking countryside to relax. Short walk to local village
Stayed 1 night in Aug 2017

4/10 Poor

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service and staffing levels. Rooms ok.
There were no staff!! Arrived Sunday evening and just one girl working at the hotel. So restaurant closed/No food being served. Reception was empty while she served bar and hen when we went to bar after checking in she was busy at reception so had to wait ages. Then she had no idea what was what at bar and couldn't find the wine we ordered from menu. Breakfast was similar in morning - one person on duty so nothing was being replenished or cleared up properly and the hot breakfast ran out by 9 when we can down and was not replaced even though breakfast service did not end until 10. That is not a four star hotel or worth 100 quid a night to stay in. The room was nice and bed and bathroom great as new but no shower gel in bathroom as it had run out! Again - probably a lack of staff issue. Wished I'd used a campanile motel as usual. Will not use best western again.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
Great location as a stop over. God restaurant.
Stayed 1 night in Jul 2017

6/10 Okay

Rob, Aberdour

Liked: Cleanliness, room comfort
Nice looking hotel In great position.
Great site, just south of Clermond Ferrand, off motorway. Bar area was very restricted, and food was average. Decided against having breakfast after an average dinner.
Stayed 1 night in Jun 2017

10/10 Excellent

Nicky, Winchester

Liked: Cleanliness, staff & service, room comfort
Isolated beautiful location
perfect for a quick stop off, very new and modern
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel though looking a little tired.
Clean and comfy room, great shower. Friendly staff, though after driving down from the uk to be told we are not serving dinner the last i wanted to do was drive somewhere to get food..
Stayed 1 night in Jun 2017