Beautiful, relaxing resort
The architecture and landscaping are simply amazing. Sanctuary is an appropriate name, it was quiet, peaceful and serene. Beaches were lovely, from the main beach to the private beach, where you felt in a world all by yourself. Check in experience is exactly what I had read in previews, we booked Castle SUITE OEANFRONT w/2 balconies yet were assigned a small "hotel" room with a window, no balcony. Room was nice, but smaller than a standard hotel room in a chain. I went back and said that is NOT what we booked and was then given the what we booked? WHY? I guess they count on folks to just accept what they are given? Not for the price I paid. First resort ever where we schlepped our own bags to our room(s). We were told we had a butler, but never saw him. Food: EH. If you are a foodie, this place is not for you. We actually lost weight, but we are not huge foodies. Also, mini bar is not a mini bar, just a fridge with soda and water and a beer. No wine, champagne, as with all other resorts, which we were told is available for a fee? Inconsistent service, from check in, to wait staff at the restaurants. Next time will just get take out from Sanctuary Town.
Comment from Hotel Management
10-Apr-2018 by Ninoska Pichardo, Sales Assistant., Hotel Management
Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.
We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent re occurrences like this in the future.
While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us.