Beautiful Boutique Resort
My husband and I stayed here 2/8-2/13. This is a beautiful resort. Beach is wonderful with very fine sand. The grounds keepers work tirelessly to keep the beach free of debris. Due to the sand being so fine, the water gives off the appearance of being murky. We paid for the Castle Ocean Front Junior Suite, and because the hotel over booked this room category we were switched to a different room. I’m not sure it was the same level that we paid for, but they made it seem as if it was a better room. We were put in the “new” model room, that the other rooms are going to be designed from when they shut down in April. I can tell you, this was not a plus. Nobody knew where our room was. We were definitely not the “first” people to stay in that room as advertised by the concierge, and it was tucked away in a dark corner on the 2nd/3rd floor with no outside lights at the front door or on the balcony. The plus to being moved-we were a lot closer to the restaurants/lobby/pools/beach. Everyone gets a “butler” assigned to them- however I’m not sure what they do. We never met our butler, we finally went to the checkin desk to ask what his name was. The term butler is probably stretching it a bit-from what we saw they really didn’t assist very much. Be prepared to get up early if you want chairs or loungers by the pool/beach, my husband had to get up at 5:40 am to “get chairs” by the pool. Definitely some things to improve on, but all in all, we had a very relaxing vacation.
Comment from Hotel Management
18-Feb-2018 by Jennifer Velasquez / Guest Service Manager, Hotel Management
It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities.
We appreciate your gracious comments as it shows our consistency in maintain our Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work.
We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.