Our stay at The Castle was wonderful. From the time we arrived til the sad day that we left, the staff was friendly, helpful, and just fabulous. They went above and beyond every day. The rooms were beautiful, comfortable and clean. The beach was gorgeous. Even though resort was at full capacity, you would never know it. It was not crowded, there was no waiting to be seated at the restaurants. It was the perfect place to relax, unwind and renew. We can't wait to go back. Rebecca at the front desk, Immanuel the butler, the lovely hostesses Ginette and Conan, Naurys our favorite waiter, and Nathanael who was always there for us when we needed a ride, made the trip extra special.
Comment from Hotel Management
17-Feb-2017 by Jennifer Velasquez / Assistant Manager, Hotel Management
Dear Cathy ,
Thank you very much for highlighting every aspect of our Resort and for sharing your experience.
It is an honor to know how much our hard work and effort manage to make your holidays memorable and unique. Please know that our goal is to provide you at all times an outstanding service, being very attentive towards your needs and achieve in accomplish them.
Know that the staff members you have mentioned will surely receive the kind words you expressed about how the excellent service they provided to you did exceed your expectations, allow me to let you know that they will be recognized for making your stay a truly Sanctuary experience.
I hope to welcome you once again in another getaway and create many more unique and special memories.