Fantastic island sanctuary overall!
The Castle swim out suite was amazing. We could see the ocean as well as jump directly into a 5 foot deep pool. We were often the only ones in the swim out pool which made for a nice private experience. Another benefit to the swim out suite is that Juanillo beach is just on the other side of the pool, couldn't ask for better access or location. There was a 24/7 security guard stationed at the boarder between the hotel and public Juanillo beach so no worry about safety. The grounds and staff were great, clean, and comfortable.
Negatives: The food wasn't very tasty. 24 hour room service was nice but they didn't bring alcohol to the room unless you purchased a bottle (bottles not part of the all-inclusive). The daily mini bar was stocked with a few bottles of beer and soda, we got a bottle of rum at the duty free so we could enjoy drinks by our swim out pool.
There were mosquitoes in our room. Unavoidable I imagine but even with spraying 40% Deet on a towel and laying it on top of the bed we still woke up with bites every morning. Spraying the deet on ourselves didn't help much as it's not water resistant. There were 3 shops at the resort all absurdly overpriced. Everything was priced in US dollars and priced high, especially for the quality. A laminated paper placemat that said Punta Cana was $10 (worth maybe $3 at best). A small almond sized piece of Larimar was $65.
Comment from Hotel Management
19-May-2017 by Jennifer Velasquez / Assistant Manager, Hotel Management
Thank you for taking the time to write a review about your stay in our resort.
We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.
While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. We would love to have the opportunity to host you again in the near future to offer you a remarkable stay.