The staff is extremely polite. The dining options could be better though. Majority of the restaurants are available only for dinner, and then have strict dress codes and aren't open every night. Why have a dress code if I am already paying thousands of dollars to be in your all inclusive resort? And why not have all restaurants open daily? Also, for breakfast you only have 2 options - the buffet or room service, and then 3-4 options for lunch. I could never get a reservation for the hibachi at the japanese restaurant, and fusion was closed. Also, they charge you $5 per pizza if you order them to go back to your room or the pool etc. The responsiveness of the staff when calling could be better. Numerous times I would have to call a few times for front desk or room service before anyone would actually answer. And then when you tell them to take your plates/food away from your room from room service, they never came. Would I come back? Yes, but only for the steal of a price I got (about $1500 for 6 nights with an ocean view suite). But at the normal rate which is closer to 5-6K I definitely would not and would consider other resorts.