Should have done better research
The rooms stayed moist, felt like I was sleeping on wet sheets constantly and they were on the dingy looking side. Pillows needed to be replaced. The lighting in the room is very dim. The shower door does not keep the water out of the bathroom area, therefore there was puddles of water once my shower was complete, had to call for someone to mop up the water, however when they came they came without a mop, towels was not going to do the job! The wait to be seated in the different restaurants for ONE person was ridiculous as well as the treatment when you're dining alone. Did not like the constant smoke EVERY where, thought it was supposed to be designated areas, seem like every area was designated for smoking.
Comment from Hotel Management
05-Jun-2017 by Hotel Manager, Hotel Management
Dear Tonya. We are sorry your experience wasn't fully satisfatory. On the other hand, we would like to take advantage of this opportunity to clear some aspects. Related to smoking, in Dominican Republic it is permitted in open areas. Concerning to the shuttle service, it is an external service offer by the malls, so it is not related to the hotel but we do allow them to get into the property for our guests convenience. Related to the humidity, in our country there are high levels of humidity, but we are sorry this affected your stay.