Nice hotel with beautiful beach and pools
Our family of 5 (husband, wife, 3 twenty-something kids) had an excellent stay in two adjacent preferred guest rooms. We didn't see such benefits to paying extra for preferred except that we were quite close to the beach (some non-preferred guests were also close, however) as nobody ever checked when entering the preferred guest only areas. The beach shade is plentiful, lounge chairs comfortable, with soft white sand and ocean water perfect - clean with gentle waves. Cocktails are plentiful - served on the beach, at swim up pool bars, etc. - and bartenders (and much of the staff) are a lot of fun. Tipping is optional, but if you choose to, bring lots of singles since nobody is able to make change! It's a pretty resort with comfortable beds, but the see-through bathroom is really weird - especially since one room was shared by my two sons and one daughter. Dinner reservations are needed to be made at restaurants unless you don't mind a 45 minute wait at peak times; however, it still was difficult to get reservations for 5 people or less at times other than 6:00, 6:30, or 9:00, 9:30. The food is plentiful, but just okay - after a while, it seemed that everything tasted the same! Gluten-free options are available but somewhat limited. The nighttime shows varied - very talented staff of dancers, and a visiting magician was excellent; the visiting hypnotist was not as engaging as others we've seen. The casino was low-key which meant for us, non-gamblers, it was inviting.
Comment from Hotel Management
18-Jan-2016 by Hotel Manager, Hotel Management
We appreciate you left your detailed comment about your stay in our hotel. As you said you didn´t notice quite difference between a Preferred guest and a regular one, we would like to mention that when a guest upgrade to Preferred not only get a room closer to the beach and pools, but you also have acces to exclusive areas of the hotel, where our team check if you belong to Preferred by your room number. Adittionaly you receive upgrade in your amenities, butler service, one restaurant just for Preferred, private check- in and some other benefits.
We expect you could experience our Preferred Club again.