Very disappointing resort.
I don't even know where to begin.
In a nutshell,
The food was terrible, the staff was not very helpful (with a few exceptions), rooms were run down, toilette clogged multiple times, when the air conditioning was on it smelled of mold in our room, lock on patio door was not locking properly, pillows were very uncomfortable: hard and lumpy and some of them smelled. Something I ate or drank made me sick for the last 3 days of my trip.
Beach was beautiful, weather was fantastic and the pool was nice except for it being inconvenient to get to the swim up pool bar...if you were in the main pool you had to get out of the pool and get into the smaller pool right next to it to access the bar...terrible design.
Comment from Hotel Management
11-Jan-2018 by Hotel Manager, Hotel Management
We are sorry to find out your experience in our hotel was not according to your expectations. As consequence we noted your comments to feedback the teams.
Related to the toilette, consider we recommend guests no to toss toilet paper on it, as it can cause maintenance inconvenience.
On the other hand, consider travelers might experiment such as illness due to the change in their regular diet, routine and weather.