Ratings based on 613 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Bruxelles

Séjour agréable

Posted 03-Apr-2016
Les points positifs: - la diversité et qualité de la nourriture, avec un buffet étoffé par des restaurants à la carte. - la taille humaine du complexe et tout à proximité, même la plage - assez de transats sur la plage nettoyée. - personnel très aimable mais pas toujours volontaire Points négatifs: - prix exorbitants à la boutique de l'hotel alors qu'il un petit supermarché à 50 m à droite à la sortie de l'hotel est à prix normaux. - le wi-fi n'est pas constant mais gratuit - il manque un bar sur la plage pour le soir - excursions très chères
2 out of 5
by A verified traveller from Paris

Notre déception de fin de voyage...

Posted 28-Mar-2016
Pros: Le tout illimité
Cons: L'accueil
Location: La plage
En fin de séjour sac à dos à travers la Rép Dom, nous décidons de nous arrêter une nuit dans cet hôtel pour décompresser...quelle déception...Certes la chambre est grande et tout illimité mais nous dormons dans des draps moites et sentant l'humidité et oh surprise ...d'autres clients (ivres) entrent avec leur pass dans notre chambre en pleine nuit!...Seule explication apportée par l'accueil de l'hôtel "cela peut arriver en cas de mauvaise activation du pass...". Nuit désastreuse.
Comment from Hotel Management
02-Apr-2016 by Hotel Manager, Hotel Management
Nous sommes désolé de lire que votre séjour d'une nuit n'a pas été conforme à vos attentes, que ce n'est pas un sentiment commun de nos clients, ni le genre de perception que nous voulons qu'ils expérience. Nous tenons à exprimer nos plus sincères excuses et notre désir de recevoir pour un séjour plus long, de sorte que vous pouvez nous juger à nouveau. Meilleures salutations,
4 out of 5
by A verified traveller from France

Great location, great staff…

Posted 13-Mar-2016
Pros: Everything, especially the staff. Great people working there
Cons: A bit too "americanized"… missing some real Dominican atmosphere, like for example bachata and merengue…
Location: San Juan mall (don't go there, prices too expensive). Swimming with the dolphins, very nice experience
Nice experience. The people in this hotel are simply wonderful. I only found it too bad that most of the tourists there don't take so much attention to these hard-workers. Great animation staff, great concierge staff, great people a bit everywhere…. very nice location. Nice beach. Good food. Nothing to complain about, except that I would have loved to feel more the Dominican culture. But I think it is the same in any hotel in Punta Cana.
Comment from Hotel Management
01-Apr-2016 by Hotel Manager, Hotel Management
Dear Nadsara, Thank you for let us be your vacation destiny, and care of your during your time in Punta Cana. Regarding to your observation about the Dominican culture, we try to deliver our guests part of our culture, like our music and food, but as we receive guests from all over the world we also try to offer all of them a little bit of their customs, to make them feel at home. Hope to see you here again. Best regards,
4 out of 5
by A verified traveller from Österreich

Schönes Urlaubshotel mit viel Freundlichkeit

Posted 11-Mar-2016
Wir waren 2 Tage da und haben uns rundherum sehr wohl gefühlt.
Comment from Hotel Management
17-Mar-2016 by Hotel Manager, Hotel Management
Sehr geehrter Gottfried, Vielen Dank für Ihren Besuch und uns die Gelegenheit geben, Ihnen zu dienen, auch während der kurzen Aufenthalt. Es ist unser Wunsch, dass Sie, um mehr Zeit zurückzukehren. Freundliche Grüße,
4 out of 5
by A verified traveller from Chicago, IL

READ THIS BEFORE YOU GO

Posted 08-Mar-2016
Pros: Entertainment, Beach, Staff
Cons: Food & Beverage
Location: Very popular place in Punta Cana. Bavaro is the tourism destination. Over 100 resorts in the area.
I want to first preface this review by telling you a little bit about my wife and I. We are both enthusiasts for great Food and Beverage. We both work in restaurant management in Chicago. Our passion for the industry, travel, and hospitality are above average. We just got back from our Honeymoon for 5 days and it was very memorable! ENTERTAINMENT: The entertainment at Now Larimar is top notch. The team is very interactive and talented. Each night there is a show and throughout the day there are events on the beach and at the pools. We saw the following shows while we were there: Circus Show with acrobatics, Beach Party with Fire, Hour long montage of lip syncing and dancing, A Capella Concert, Authentic dancing and singing from Dominican. The Supervisor Charlie Brown is hilarious and made our trip. Spaghetti, Mr Kool, Scooby Doo, Sexy Bon Bon, and Shaggy were there all day everyday! You won't be disappointed with this amazing team! ROOMS: All the necessities are met with your room. Minibar stocked daily with different sodas, bottled water, beer, and juices. Beds are semi firm. Our room came with a jacuzzi tub, shower, walk out patio, coffee maker, and WIFI. TV has both spanish and english channels. GROUNDS: Well Kept. Everywhere is walkable. Lots of pools and bars spread out… Nothing is a far walk. Beach is clean and have lots of palm trees. FOOD: Here is where the disappointment came. There is a great variety of dining options. Buffet, French, Hibachi/Japanese, American
Comment from Hotel Management
16-Mar-2016 by Hotel Manager, Hotel Management
Dear Matt, Thank you for choosing Now Larimar Punta Cana for such special moment in your life like your honeymoon. It represent a great pleasure for us that you had a memorable stay, because it it is a clue that our services achieved to fulfill your expectations due to the comfort of our facilities and the performance of our entertainment team, with whom we will share your experience. We hope this visit can be repeated in the future. Best regards,
4 out of 5
by A verified traveller from UK

Fantastic holiday

Posted 06-Mar-2016
We stayed at the Now Larimar for 7 days all inclusive and had a great time. The restaurant options are excellent and the food is quality. We particularly enjoyed the French restaurant. The buffet also had really good options. The room was a standard pool view room - nothing special but exactly what you would expect - a nice, clean room! The staff were brilliant (Ayri from guest services) and the Entertainment staff were amazing! We enjoyedany activities including a palella cooking conpetition on the beach, beach volleyball, beach yoga, aerobics and the fire show was great. The evening shows were incredible and super entertaining. In particular, we absolutely loved Charlie Brown, Scooby, Shaggy, Spaghetti, Coca Cola and J Be Good. The other entertainers were also great (too many to remember!) The dancers were also amazing! We will definitely be coming back next year!
Comment from Hotel Management
15-Mar-2016 by Hotel , Hotel Management
Dear Rob and Sam, We are glad to read that you had a great stay when visiting Now Larimar Punta Cana, because that's exactly the kind of experience we want all our guests have. We are pleasant to read that you joined to our entertainment activities and liked them, as they are designed for our guests enjoyment. We hope to hear from you soon and please let us know when you are returning. Best regards,
3 out of 5
by A verified traveller

Ok Hotel

Posted 02-Mar-2016
The Hotel does not have the advertised amenities. The food was ok not great at a few restaurants but at others it was just bad.
Comment from Hotel Management
06-Mar-2016 by Hotel Manager, Hotel Management
Dear, We are sorry to read that the aspects mentioned in your comment, were the ones which prevented you from having the kind of vacation experience. If you didnt found the amenities required, we apologize because it must be a mistake and this is not a regular situation in our hotel. We would like to have the opportunity to serve you again, and demostrate to you that we are abale to fulfill your expectations. Best regards,
5 out of 5
by A verified traveller from Ontario

beautiful location

Posted 02-Mar-2016
Great stay.Wonderful resort. Staff go out of their way to ensure you have a good time. Food was so so in the Blue water grill and the the Tamarind. Food was outstanding in the Mercure, Spice and the Italian place.
Comment from Hotel Management
04-Mar-2016 by Hotel Manager, Hotel Management
Dear Karen, What a great pleasure to read that you had a good time, mainly because of the commitment of our team to take care of you during your stay. It equally satisfy us that you liked the food offered in our restaurants. Hope to see you again in Now Larimar Punta Cana.
3 out of 5
by A verified traveller

The Hustle

Posted 27-Feb-2016
Beautiful hotel, but you are always being hustled to buy something. I witnessed one of the staff being rude to two older couples who didn't want to participate in a one hour tour. We also had trouble in the restaurants trying to get water, asking 3 or 4 times before being served. For the kind of money you have to spend to stay here, the daily hustle is obnoxious and the service should be excellent.
Comment from Hotel Management
05-Mar-2016 by Hotel Manager, Hotel Management
Dear Tom, Thank you for left your comment here, and remark the beauty of our hotel. Receive at the same time our apologize because our service didn’t meet your expectations. We can assure that our team’s members never mean to be rude with any guests, because instead our commitment is do all possible for them to have a great time. So we are sorry because it must be a misunderstanding. We would like to have the honor to receive you again, and fulfill your vacation's expectations. Best regards,
4 out of 5
by A verified traveller from Boston, MA

Beautiful resort on the beach

Posted 24-Feb-2016
Pros: We like the pool areas, entertainment, drinks, food, and friendly staffs.
Cons: My husband and I paid good money to stay at this resort. We did not want to be bothered by hotel staffs trying to convince us to buy anything.
Location: There are water sport activities on the beach of resort, such as kayaking, tubing, parasailing, wind surfing, paddle board, etc. Buggy ride nearby.
It was unpleasant when me and my husband first arrived to check in at lobby. We were tired from our flight and it was late. Our room was not available due to hotel over booked. We were given an upgrade to Preferred room with tropical view which comes with Preferred benefits. Our original booked room has ocean/pool view which we paid extra for. We didn't care for the tropical view or the preferred benefits. We got our ocean/pool view the next evening. The other unpleasant experience was, we were introduced to few other staffs after we checked in. one of them was trying to sell us spa or tour package while all we wanted to do was to go to our room and settle in. My husband got frustrated and finally told the guy we weren't interested in signing anything that night. Other than people trying to sell you things, we loved the resort! It has great drinks, great buffet restaurant, plenty of activities for all age group throughout the day and evening including wAter sports. Night club and casino in the resort are also a plus.
Comment from Hotel Management
05-Mar-2016 by Hotel Manager, Hotel Management
Dear Dee, Thank you for describing your experience in our hotel and remark our facilities. We are sad to read the unpleasant circunstance which prevented you from having the kind of vacation experience that you want, neither the one we would like you to have. Receive our deepest apologize and our desire to recover your confidence in our capability to offer you a great vacation experience. Best regards,