Ratings based on 701 Verified Reviews

4.2 out of 5
80% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from brest

Très bel hôtel

Posted 12-Jan-2017
14 jours à l hotel , bonne nourriture variée , excellent petit déjeuné, chambre vaste et confortable salle de bain vieillissante par contre et remontée d odeurs désagréables des siphons seul point négatif , sinon personnel au top
Comment from Hotel Management
14-Jan-2017 by Hotel Manager, Hotel Management
Cher gerard et annie, Nous vous remercions de nous permettre d'être votre destination de vacances. Nous sommes heureux de savoir que votre séjour soit agréable et nous espérons vous avoir comme un nouveau temps invité. Avec nos meilleures salutations,
5out of 5
Recommended
for Families
by A verified traveller

excellent service je suis sur que je reviendrai

Posted 09-Jan-2017
Pros: la maniere du personnel
excellent service un gros merci a Julio au buffet on se sentait vraiement en vacances
Comment from Hotel Management
16-Jan-2017 by Hotel Manager, Hotel Management
Cher, Nous sommes heureux que vous avez apprécié votre séjour chez nous et que l'un des aspects les plus remarquables. Ce serait un plaisir d'accueillir une nouvelle tour comme hôte. Avec nos meilleures salutations,
4out of 5
Recommended
for Families
by A verified traveller from Argentina

Lindo hotel !

Posted 25-Dec-2016
Pros: Todo.
Cons: Solo un area de juegos libres para los nenes ( los que no van al kinder club)
Location: Para mi fue muy buena. Yo solo fui a un par de shopings porque no me interesaba salir del hotel
Muy agradable el hotel para estar en familia. Todo el personal es muy atento y siempre estan pendientes para lo que necesites. Es muy buena su atencion en todos lados. En las habitaciones, restaurantes, pileta y playa. Solo creo que le falta algun espacio de juegos libres cerca de la pileta para los nenes ( similar al del kinder club, pero libre). Por lo demas, muy muy bueno. Volveria sin dudarlo!
Comment from Hotel Management
12-Jan-2017 by Hotel Manager, Hotel Management
Estimada Patricia, Gracias por compartir con otros viajeros cuan adecuado es nuestro hotel para familias buscando un destino para vacacionar. Es altamente satisfactorio sentir que fueron satisfechos su requerimientos. Saludos cordiales,
5out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

Awesome resort on a beautiful beach

Posted 18-Dec-2016
Pros: We were in the preferred club and had a partial oceanfront room with balcony, minibar, sofa and jacuzzi and separate shower. Rooms are spacious.
Cons: nothing
Location: Great beach and location, only 20-25 min from the airport. Downtown is right near the airport for shopping and nightclubs.
Truly enjoyed ourselves, never left the resort, all kinds of activities day and night to choose from. Very welcoming, friendly and caring staff that go out of their way to please you. Entertainment group made our experience a lot of fun everyday. Worth mentioning are Danny Boy, Big Poppy, Mr. Joseph, Scooby Doo and Babyface. Melissa in room service is very friendly and accommodating. Restaurant staff are great, especially Juan, Wilton and Victor.
Comment from Hotel Management
12-Jan-2017 by Hotel Manager, Hotel Management
Dear Tony & Kim, Thank you for taking part of your valuable time to describe your experience in our hotel. We cannot be more pleased to know that our staff took care of your needs and keep their friendliness. We will transmmit your words to the team, specially to Danny Boy, Big Poppy, Mr. Joseph, Scooby Doo and Babyface. Best regards,
2out of 5
by A verified traveller from Chicago

Rude staff

Posted 18-Dec-2016
They start pushing sales the minute you walk in and don't stop until you leave. Some of the staff are very arrogant and rude. The food for breakfast and lunch is practically the same every day and not too good, the dinners are good especially the hibachi where the service was good except for one waiter actually telling me in Spanish a racial remark about the black people sitting in our group and telling me I was ordering a "women's drink"when ordering a mojito. The entertainment staff do have good shows but can be unprofessional when interacting with visitors, they like to flirt with the woman a little too much.
Comment from Hotel Management
12-Jan-2017 by Hotel Manager, Hotel Management
Dear Ricky, Your comment left us concern, as we hand't receive report of that nature before. We will investigate more carefully the situation you describe, although i can assure racial comments are not allow in our hotel, as we receive equally guests from all over the world. Receive our apologies for the inconveniences. Best regards,
5out of 5
Recommended
for Everyone
by A verified traveller from Santo Domingo

Muy agradable

Posted 05-Dec-2016
Servicio de cuidado para niños excelente, mi hijo no quería salir del lugar, el trato de las chicas fue increíble y el general el hotel es muy bueno. Con seguridad los voy a recomendar
Comment from Hotel Management
14-Jan-2017 by Hotel Manager, Hotel Management
Estimada gabriela, Reciba nuestra gratitud por permitirnos ser su destino en Punta Cana. Nos hace feliz saber que despositó su confianza en nuestro staff para cuidar de su niño y él disfrutó de nuestras actividades. Esperamos tener el honor de recibirle nueva vez. Saludos cordiales,
3out of 5
by A verified traveller from chicago

Posted 04-Dec-2016
Dont eat the food and dont drink their drinks. Great staff tho
5out of 5
Recommended
for Everyone
by A verified traveller

Vale a pena

Posted 28-Nov-2016
Hotel maravilhoso, equipe excelente, comida muito boa e bebida o tempo todo. Parabéns. Voltaria sem pensar duas vezes.
5out of 5
Recommended
for Everyone
by A verified traveller from Woodbridge, Ontario

One of the Best Hotel Ever

Posted 21-Nov-2016
Pros: Is not words to describe how good is the hotel/Resort, the rooms, the staff, the complex, the beach, we did found anything wrong , thank you NOW LARIM
Cons: nothing need to be improve, you are good as you are
Location: Location is really Good, in front of the beach, really good beaches, clean, close to small store to buy
we when there to celebrated my daughter 16 birthday, the hotel and all the staff were so nice and especial the day of her birthday, were the hotel made a party on the presidential room with food, drinks, Birthday cake,music,and more....., Thank You NOW LARIMAR and STAFF, we have a super good time.
Comment from Hotel Management
29-Nov-2016 by Hotel Manager, Hotel Management
Dear Andres, It was our pleasure to offer to your family and daughter a memorable moment to the special birthday, and your comment even made us feel proud of the commitment from our team. We look foward to receive you again.
3out of 5
by A verified traveller from US

Nice hotel. Terrible sales.

Posted 20-Nov-2016
Every day of our stay, they tried to sell us a vacation package. Even once we told them we weren't interested, they kept pushing. Some days we were approached by 5 or 6 different people. We just wanted to relax and enjoy our existing vacation. The hotel was nice, the room was great, the beach was very close and had plenty of room so you weren't crowded and had plenty of umbrellas for shade. The food was ok, nothing special. The restaurants were very American. They did not have a Caribbean or beach feel. It felt like we could have just been in Florida, or any other US beach town.
Comment from Hotel Management
29-Nov-2016 by Hotel Manager, Hotel Management
Dear CGH0306, We are sorry that even when you were comfortable in our facilities and services, your stay was disrupted by the reason you spoke. I can assure the objective is not bothering our guests, instead the intention is to present to visitors the benefits of the Unlimited Vacation Club. We have shared your comments with this team to find ways to improve the approach. Best regards,