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Reviews of Sunscape Coco Punta Cana - All Inclusive

4 out of 5
Sunscape Coco Punta Cana - All Inclusive
Cabeza de Toro, Punta Cana, La Altagracia

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 8 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 4 out of 30 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this priority. Stayed in the adults only portion of the resort. Very quiet and spacious. The elevator was out the whole time we were there (6 days) so they need to work on that and the food at the buffets need some updating. Felt like the same food everyday. Would be great if they offered food themed nights like other resorts do. Overall very happy with the staff, service and cleanliness of the resort.
Stayed 5 nights in Apr 2024

10/10 Excellent

Yosenia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service!! Very friendly and helpful staff.
Stayed 2 nights in Apr 2024
Response from Daniela Núñez, Social Media Manager on 15 Apr 2024
Dear Yosenia,We sincerely appreciate your kind review of your experience at Sunscape Coco Punta Cana. We are pleased to know that you enjoyed your stay with us and that our team contributed to making it memorable. Kind regards,Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

8/10 Good

Yokasta

Travelled with family
Liked: Cleanliness, staff & service, amenities
The entertainment staff amazing.
Stayed 2 nights in Apr 2024
Response from Daniela Núñez, Social Media Manager on 8 Apr 2024
Dear guest,We sincerely appreciate your kind review of your experience at Sunscape Coco Punta Cana. We are pleased to know that you enjoyed your stay with us and that our team contributed to making it memorable. We hope to welcome you again soon and follow us on our Facebook account @SunscapeCoco to stay up to date with our events and services!Kind regards,Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

8/10 Good

Maria Eugenia

Liked: Cleanliness, staff & service
We had a great time.
Stayed 5 nights in Apr 2024
Response from Daniela Núñez, Social Media Manager on 8 Apr 2024
Dear guest,We sincerely appreciate your kind review of your experience at Sunscape Coco Punta Cana. We are pleased to know that you enjoyed your stay with us and that our team contributed to making it memorable. We hope to welcome you again soon and follow us on our Facebook account @SunscapeCoco to stay up to date with our events and services!Kind regards,Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

6/10 Okay

Marc S

Liked: Staff & service
The staff especially Cassandra who walks at the bar closet to the beach was amazing. The sercuity guard who greeted me and was always on duty as well was very professional. I unfortunately did not get his name however he stands at attention at the main gate before entering the hotel. He was very professional and polite. The hotel however was very misleading and what was all inclusive the food other than Dan Mario was cold.
Stayed 4 nights in Apr 2024
Response from Daniela Núñez, Social Media Manager on 8 Apr 2024
Dear Marc,We want to express our sincere gratitude for sharing your experience at Sunscape Coco Punta Cana. It is a pleasure to know that you enjoyed your stay and that our team contributed to making it memorable.We will pass on your kind words to all our staff, who strive every day to provide high quality service. Knowing that we have met your expectations fills us with satisfaction and motivates us to continue improving.We especially appreciate your feedback, as it is an invaluable source for our continued growth. We hope to have the honor of welcoming you again in the near future and offering you another unforgettable experience.Thank you once again for choosing Sunscape Coco Punta Cana.Kind regards,Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

10/10 Excellent

Candace

Stayed 4 nights in Mar 2024
Response from Daniela Núñez, Social Media Manager on 4 Apr 2024
Dear guest, We sincerely appreciate your kind review about your experience at Sunscape Coco Punta Cana. We are pleased to know that you enjoyed your stay with us and that our team contributed to making it memorable. We hope to welcome you again soon and follow us on our Facebook account @SunscapeCoco to stay up to date with our events and services! Best regards, Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

8/10 Good

Maryelin Aidee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night time entertainment was my favorite part in this resort.
Stayed 4 nights in Mar 2024
Response from Daniela Núñez, Social Media Manager on 4 Apr 2024
Dear guest, We sincerely appreciate your kind review about your experience at Sunscape Coco Punta Cana. We are pleased to know that you enjoyed your stay with us and that our team contributed to making it memorable. We hope to welcome you again soon and follow us on our Facebook account @SunscapeCoco to stay up to date with our events and services! Best regards, Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Esta en remodelación, pero el personal es muy atento. Disfrutamos nuestra estadía, el salon de adolescente esta muy bueno para ellos. Deberían preparar un area similar para adultos con billar y mesas de hockey.
Stayed 5 nights in Dec 2023
Response from Daniela Núñez, Social Media Manager on 23 Mar 2024
Estimado huésped,Agradecemos sinceramente su amable reseña sobre su experiencia en Sunscape Coco Punta Cana. Nos complace saber que disfrutó de su estancia con nosotros y que nuestro equipo contribuyó a hacerla memorable. ¡Esperamos darle la bienvenida nuevamente pronto y síguenos en nuestra cuenta de Facebook @SunscapeCoco para estar al día con nuestros eventos y servicios!Saludos cordiales,Daniela NúñezGerente de Redes SocialesSunscape Coco Punta Cana

8/10 Good

Emilia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just went here for vacation! awesome location with multiple restaurants, activities and they did a show every night . pools are great and the staff was super nice! My only complaint was he hotel room only because we had issues with our toilet flushing but other than that it was grand, exquisite and awesome atmosphere .
Stayed 5 nights in Mar 2024
Response from Daniela Núñez, Social Media Manager on 22 Mar 2024
Dear Emilia,Thank you for taking the time to share your experience with us and we are very happy that you enjoyed your stay. The entire team works hard to ensure a warm and memorable experience with a high level of service; for this reason, we will extend our gratitude to our aforementioned collaborators and the rest of the team, since we know that they will mean a lot to them.Once again, we appreciate this kind review of our hotel and we hope to serve you again in the future.Greetings.Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

10/10 Excellent

carolina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great, i recommend it!!
Stayed 3 nights in Jan 2024
Response from Daniela Núñez, Social Media Manager on 29 Feb 2024
Dear Carolina,Thank you for taking the time to share your experience with us and we are very happy that you enjoyed your stay. The entire team works hard to ensure a warm and memorable experience with a high level of service; For this reason, we will extend our gratitude to our aforementioned collaborators and the rest of the team, since we know that they will mean a lot to them.Once again, we appreciate this kind review of our hotel and we hope to serve you again in the future.Greetings.Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

10/10 Excellent

Amauris

Response from Daniela Núñez, Social Media Manager on 20 Feb 2024
Estimado huésped,Agradecemos de antemano por tomarse el tiempo de calificarnos. Nos alegra mucho saber que disfruta de su estadía y espero que regreso pronto a visitarnos.Saludos,Daniela NúñezSocial Media Manager

6/10 Okay

scott, Allen Park

Stayed 5 nights in Jan 2024
Response from Daniela Núñez, Social Media Manager on 29 Jan 2024
We appreciate your rating of your stay in advance. If you would like to make additional comments about your experience, you can contact socialmedia.sucdp@sunscaperesorts.com

6/10 Okay

Janet

Travelled with group
Liked: Cleanliness, staff & service
Stayed at Sunscape January 12-20. I would not consider it a 4 star hotel. Website states it has 14 restaurants. it has 6 actual restaurants which rotate which ones are open for dinner. Has a taco truck and pizza snack bar along with a coffee bar with outside seating.If you sign up to be a member you get access to another restaurant and pool. There is only 1 pool and a small kid pool with slide that was for very small kids.No water park on site.The room was ok would have been nice to have a sitting area and dresser. There were 3 small drawers in the closet. The air conditioner is a joke , we told the front desk and they said they would send someone to look at it, it ran constantly and never really got cold. It was hard to sleep when the room was so warm. The food at De Mario and Tierra was very good. We did enjoy the activities at the pool and beach. Entertainment staff was great! Nickolas at the entrance was awesome! He helped us get a room when front staff kept telling us it wasn't ready, we arrived at 1:00 and we were ok with waiting until 3:00 to check in but when room wasn't ready and we had to wait it was frustrating as we had been traveling all night .Overall just an average place.
Stayed 7 nights in Jan 2024
Response from Daniela Núñez, Social Media Manager on 25 Jan 2024
Estimada Janet,Agradecemos sinceramente por compartir sus comentarios sobre su reciente estancia, valoramos su perspectiva y lamentamos que su experiencia no haya cumplido completamente con sus expectativas.Tomamos nota de sus observaciones para seguir mejorando y nos aseguraremos de abordar estas cuestiones de manera eficaz.Nos complace saber que disfrutó de las actividades en la piscina y la playa, así como de la calidad de la comida en De Mario y Tierra. Transmitiremos sus elogios al personal de animación y a Nickolas por su contribución positiva a su experiencia.Agradecemos nuevamente por sus comentarios constructivos y esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia mejorada.Atentamente,

2/10 Terrible

Ekaterina

Disliked: Cleanliness, amenities, property conditions & facilities
Service is very bad, water on the floor every time, breaking glass everywhere, don’t solve a problems, foods is awful in Windows
Stayed 5 nights in Dec 2023
Response from Teonyi Risel, E-Concierge on 10 Jan 2024
Dear Ms. Ekaterina,We sincerely apologize for the challenges you've encountered during your stay. Your comfort and satisfaction are of utmost importance, and we're truly sorry to hear that the service and cleanliness have not met our shared expectations.We acknowledge the issues with water on the floor and broken glass, and we understand the importance of promptly addressing these concerns to ensure a safe and enjoyable environment for our guests.Regarding the food quality, we appreciate your feedback, and we'll work diligently with our culinary team to improve the dining experience.If there are specific issues you'd like us to address or if there's any way we can make amends during your stay, please feel free to let us know. We are committed to resolving these matters collectively and ensuring you have a more pleasant experience.Warm regards,Teonyi RiselE-ConciergeSunscape Coco Punta Cana

10/10 Excellent

Marcos

Stayed 5 nights in Dec 2023
Response from Daniela Núñez, Social Media Manager on 9 Jan 2024
Thank you very much for taking the time to rate us. We are pleased to know that you enjoyed your stay with us and that our team contributed to making it memorable. We hope to welcome you again soon!Kind regards,Daniela NunezSocial Media ManagerSunscape Coco Punta Cana

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Daniela Núñez, Social Media Manager on 9 Jan 2024
Thank you very much for taking the time to rate us. We are pleased to know that you enjoyed your stay with us and that our team contributed to making it memorable. We hope to welcome you again soon!Kind regards,Daniela NunezSocial Media ManagerSunscape Coco Punta Cana

2/10 Terrible

Seema

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water for 3 days Swim pool was filthy thru cleaned out the day we were leaving so we never used ir Wifi was down for 2 days People with rogers network (Canada) horrible connection Pasta bar was always out of items such as penne and meat sauce juice bar was never refilled On the adult side your have to pay $30 to rent the beach bed . Never mentioned anywhere.. we were told we don't need reservations.. however to watch the cooking show in Chopsticks you need to go there at 630pn to book the following slot.. no robes, slippers or toothbrush and comb in our room however the room next door (my parents) had everything
Stayed 4 nights in Dec 2023
Response from Teonyi Risel, E-Concierge on 10 Jan 2024
Dear guest,Thank you for taking the time to share your feedback, and we sincerely apologize for the challenges you faced during your stay. We understand the importance of hot water, cleanliness, and reliable services, and we regret any inconvenience caused.Your comments are invaluable, and we will address these issues promptly to ensure a more enjoyable experience for our future guests. We apologize for any miscommunication regarding reservations and the beach bed rental, and we will work on providing clearer information to our guests.If there's anything specific you'd like to discuss or share, please feel free to reach out. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.Best regards,Teonyi RiselE-ConciergeSunscape Coco Punta Cana

2/10 Terrible

Laszlo

Disliked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from Daniela Núñez, Social Media Manager on 10 Jan 2024
Thank you for taking the time to rate us, we regret not having met your expectations and we will take your recommendations into account to continue improving.We hope to have the opportunity to welcome you again and demonstrate the positive changes we are implementing. If there is anything else you would like to share, please feel free to contact us directly.Kind regards,Daniela NunezCustomer Relations ManagerSunscape Coco Punta Cana

6/10 Okay

Irina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room we were assigned to originally, were dirty with the construction dust everywhere, door in the bathroom was not closed properly. We had to switch the room which cause us loosing our time to enjoy the beach and weather.
Stayed 5 nights in Dec 2023
Response from Daniela Núñez, Social Media Manager on 10 Jan 2024
Thank you for taking the time to rate us, we regret not having met your expectations and we will take your recommendations into account to continue improving.We hope to have the opportunity to welcome you again and demonstrate the positive changes we are implementing. If there is anything else you would like to share, please feel free to contact us directly.Kind regards,Daniela NúñezCustomer Relations ManagerSunscape Coco Punta Cana

10/10 Excellent

Vilma, Keswick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience at Sunscape Coco. The staff is friendly and helpful and they truly made an effort to keep everyone entertained. The restaurants were clean and the food and drink selection were good. My room was big and clean. I felt safe everywhere around the hotel. Definitely, I would recommend this place.
Stayed 5 nights in Dec 2023
Response from Daniela Núñez, Social Media Manager on 9 Jan 2024
Dear Ms. Vilma,We sincerely appreciate your kind review of your experience at Sunscape Coco Punta Cana. We are pleased to know that you enjoyed your stay with us and that our team contributed to making it memorable. We hope to welcome you again soon!Kind regards,Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

6/10 Okay

Matthew

Stayed 7 nights in Dec 2023
Response from Daniela Núñez, Social Media Manager on 10 Jan 2024
Thank you for taking the time to rate us, any additional comments can contact us directly.

10/10 Excellent

SREENIVAS

Liked: Amenities
Stayed 6 nights in Dec 2023
Response from Daniela Núñez, Social Media Manager on 6 Jan 2024
Thank you for your evaluation. We hope to see you soon.Regards,Daniela NúñezSocial Media Manager

6/10 Okay

Vladislav, FARMINGTON HILLS

Travelled with family and small children, Travelled with group
Liked: Staff & service
Overall, our stay was fine. The property is not too big or small, and there is still construction going on. The shows were good and when the restaurants were open, the food was good and were the drinks. The best service we got was from the bartenders on the beach on the "club members side". They worked really hard to make sure our drinks were full. Regarding the food, not all restaurants were open every night and some were showing as open on the app, were actually closed the entire week. The property was okay. Building 3 had continuous issues of having no hot water, no cold water, or no water at all. Our toilet had to be fixed as the flusher didn't work and there were numerous times we didn't get new towels. There was also a lack of shelving or drawers for clothing and no soap/shower gel holder was installed in the shower. Clearly, this building was not ready to open all the way. Although there were these frustrations, we had a nice stay with our friends.
Response from Daniela Núñez, Social Media Manager on 2 Jan 2024
Dear Vladislav,We sincerely appreciate your detailed comments about his experience at Sunscape Coco Punta Cana. We sincerely regret any inconvenience you experienced during your stay.We value your observations and opportunities for improvement, which we will take into account to implement immediate improvements. We want to inform you that we are constantly renovating the property, and your comments help us direct our efforts effectively.Our goal is to offer all our guests an exceptional experience, and we regret that we did not fully meet your expectations on this occasion.We hope to have the opportunity to welcome you again and demonstrate the positive changes we are implementing. If there is anything else you would like to share, please feel free to contact us directly to econcierge.sucdp@sunscaperesorts.comKind regards,Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

6/10 Okay

Aleksey

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Stayed for a week a month after hotel was “renovated”. Well - here is a quick overview. The Good 1. Animation and shows 2. Tierra restaurant 3. Location 4. Service at bars and coffee shop (Thank you Anderson, Ruth and Fernando). The Bad - 1. Food at buffet and all restaurants but Tierra 2. Service at restaurants, reception, cleaning (they forget to clean or if they don’t, they forget to leave towels). 3. Beach cleaning from sargassum. 4. Outrageous prices on anything extra The very BAD 1. Hotel is NOT renovated, only 1 building, couple bars and restaurants. Rooms are disgusting, everything is old or not working, including power outlets. 2. No water (happened 3 times). 3. Electrical Blackout (happened 1 time property wide). 4. Mold everywhere in rooms. 5. Kids club is not finished but staff are very nice 6. Henzy - front desk person. Lazy, does not listen, does not care. Should not work with people.
Stayed 6 nights in Dec 2023
Response from Daniela Núñez, Social Media Manager on 2 Jan 2024
Dear Mr. Aleksey,We sincerely appreciate your detailed comments about his experience at Sunscape Coco Punta Cana. We sincerely regret any inconvenience you experienced during your stay.We value your observations and opportunities for improvement, which we will take into account to implement immediate improvements. We want to inform you that we are constantly renovating the property, and your comments help us direct our efforts effectively.Our goal is to offer all our guests an exceptional experience, and we regret that we did not fully meet your expectations on this occasion.We hope to have the opportunity to welcome you again and demonstrate the positive changes we are implementing. If there is anything else you would like to share, please feel free to contact us directly to socialmedia.sucdp@sunscaperesorts.com.Kind regards,Daniela NúñezSocial Media ManagerSunscape Coco Punta Cana

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great hotel very good restraints amazing beach very convenient, everything is super close by. Nice facilities. Coffee and ice cream is super good. The rooms are problem not completely finished with renovation and not enough furniture and air conditioner blowing right towards the bed get very cold or hot but u think once finished would be great potential since very big room with lots of space and close to beach. Beach, chairs and towels are new and comfortable very good quality.food choices are out of this world especially Brazilian steak restaurant was delicious. Staff tried to help quickly but are very busy so didn’t have time to talk a lot but did everything we asked for right away. Definitely planning to go back to that resort. Also good kids club brand new modern and pretty.
Stayed 3 nights in Dec 2023
Response from Teonyi Risel, E-Concierge on 29 Dec 2023
Dear guest,Thank you for taking the time to share your feedback. We appreciate your positive comments regarding the excellent facilities, convenient location, and the quality of our beach amenities.We have duly noted your observations regarding the room renovation, and we assure you that we are actively working to complete the enhancements for a better guest experience.Your kind words about our food choices and the Brazilian steak restaurant are appreciated, and we're pleased to hear that our staff was able to assist you promptly.We look forward to the pleasure of welcoming you back to our resort in the future.Best regards,Teonyi RiselE-ConciergeSunscape Coco Punta Cana

10/10 Excellent

Rafael

Stayed 1 night in Mar 2024
Response from Daniela Núñez, Social Media Manager on 22 Apr 2024
Buenos días Rafael,Agradecemos por tomarse el tiempo de calificarnos y nos alegra saber que su estadía fue satisfactoria.

6/10 Okay

Nydia

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
La limpieza de los cuartos no es la mejor en especial el baño. Hay partes que estan en remodelación aun, como el parque acuático de niños y no lo sabes hasta que llegas. El manejo y calidad de la comida no es la mejor, mi amigo y yo nos enfermamos por los alimentos. Tanto asi que se tuve que llamar al medico del hotel. Y ni hablar de la estafa del costo medico por solo una evaluación fueron $300 dolares. No volvemos
Stayed 4 nights in Dec 2023
Response from Daniela Núñez, Social Media Manager on 2 Jan 2024
Estimada Sra. Nydia,Agradecemos sinceramente sus comentarios detallados sobre su experiencia en Sunscape Coco Punta Cana. Lamentamos sinceramente cualquier inconveniente que haya experimentado durante su estancia.Valoramos sus observaciones y oportunidades de mejora, las cuales tomaremos muy en cuenta para implementar mejoras inmediatas. Nuestro objetivo es ofrecer a todos nuestros huéspedes una experiencia excepcional, y lamentamos que no hayamos cumplido completamente con sus expectativas en esta ocasión.Esperamos tener la oportunidad de recibirle nuevamente y demostrarle los cambios positivos que estamos implementando. Si hay algo más que desee compartir, no dude en contactarnos directamente a socialmedia.sucdp@sunscaperesorts.com.Saludos cordiales,Daniela NúñezGerente de Redes SocialesSunscape Coco Punta Cana