Dear Mr Aniruddhasinh, We appreciate the time you have taken to provide us with your opinion of your stay.We regret to hear that the food did not meet your expectations. Our resort strives to offer a variety of culinary options and flavors, and we're sorry if we fell short during your stay. However, we're delighted to know that you found our room cleanliness and hotel condition to be impeccable, and that our service met with your complete satisfaction. These are areas we take great pride in and continuously work to maintain the high standards our guests expect.We hope we have the opportunity of seeing you again in the future.Kind regards,Álvaro Fontenla, General Manager

Dear Madam,Thank you for taking the time to provide us with your feedback.We're truly sorry to hear that certain aspects of your room did not meet your expectations, including the air conditioning issue and the condition of the bathroom. Please rest assured that our maintenance team is committed to ensuring all our facilities are up to standard and functioning correctly for the comfort of our guests. On a positive note, we're delighted that our ocean views provided you with some solace and that our staff made a lasting, positive impression. Your kind words regarding their friendliness are greatly appreciated and reinforce our commitment to excellent guest service.We hope to see you again in the future. Best wishes,Álvaro Fontenla, General Manager

Dear Aryn.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Kristen Marie.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Sir, We appreciate that you took the time to share your experience with us.We're sorry to hear that there were inconsistencies with the towel service in your room; it is our standard to provide a sufficient number for all our guests, and we'll look into this matter. Additionally, we want to clarify that our room descriptions accurately reflect the bed sizes offered, and we regret any confusion there may have been. On a brighter note, we are thrilled that you enjoyed our expansive beach area and found it to be a highlight of your stay.We look forward to welcoming you back again for an improved experience. Kind regards,Álvaro Fontenla, General Manager

Dear Aly.Thanks you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Ashley.nk you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Kirk.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Jana.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear Gerald.We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,

Estimada Anna.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Maria.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear BerndThank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Stacy.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear Susan.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Jennifer S.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Krystin.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear Tazewell.In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Best regards,

Estimado Ricardo,Gracias por clasificar nuestro hotel.Saludos cordiales,

Dear Frank.Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Caribe hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.Best regards,

Dear Erik.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Chris.We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best regards,

Dear Jose.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Estimada Marilyn.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Daniel.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear AliaksandrThank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Janet.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Winston.We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards,

Dear Valeria.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Shawna.In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards.

Dear Jennifer.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear Joanne.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Nicole Elizabeth.We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Expedia. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best Regards,

Dear Edmund.Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Best regards.

Estimado Jose.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Fitz-Morris.We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Caribe hotel with us and Expedia readers.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonBest regards.

Dear Soren.We owe you our gratitude for making Occidental Caribe the destination of your trip. We’re thrilled to know that you had a wonderful stay with us have enjoyed our rooms and entertainment. We strive to provide excellent service to our guest.Best Regards,

Dear Shelly.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Aileen Sallyma.Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Occidental Caribe hotel that can make all your holiday wishes come true. Best regards,

Dear Andrew.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Stephanie.Firstly we would like to thank you for choosing our Occidental Caribe hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best regards,

Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted to see such high scores across various aspects of your stay, from the cleanliness of our rooms to the overall condition of our hotel and the service provided by our team. It's heartening to know that the amenities we offer contributed to making your visit 100% satisfactory. Our commitment to offering an enjoyable resort experience is reflected in your positive feedback, and we're thrilled that you've highlighted these elements.We look forward to welcoming you back for another fun-filled stay at our tropical paradise. Warm regards,Álvaro Fontenla, General Manager

Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We sincerely regret to hear about your dining experience and the discomfort caused by the persistent vendors. We always strive to provide a variety of quality culinary options and a relaxing environment, and we're disheartened that we fell short of your expectations. It's concerning to note your observations regarding cleanliness in the dining area; please be assured that we maintain rigorous standards for hygiene and pest control throughout our property. We're glad, however, that you found our pools and beach to be beautiful and clean, and that the kindness and helpfulness of our bartenders and waitstaff added a positive touch to your experience. Learning Spanish with our team must have been a delightful part of your stay.Kind regards,Álvaro Fontenla, General Manager

Dear Erika.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Serkan.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Madam,Thank you for taking the time to provide us with your feedback.We are truly sorry to hear about the aspects of your stay that did not meet your expectations. Our goal is to provide a well-maintained environment, and we regret that we seemed to fall short during your visit. We strive to ensure that our housekeeping services are thorough and consistent, and it is disheartening to learn that this was not reflected in your room's cleanliness. Additionally, we understand the importance of having adequate seating and towel availability around our pools and acknowledge the inconvenience caused when these amenities are not readily accessible. Regarding the buffet, we continuously aim to deliver a variety of quality food options and exceptional service, and it appears we have some areas to improve upon. Rest assured, we value your feedback as it is crucial for us to address these concerns and enhance our guest experience. On a brighter note, we are glad to hear that you enjoyed the layout of our property, the beauty of our beach, and the entertainment provided. Our team works hard to maintain a welcoming and enjoyable environment, so it is rewarding to know that these aspects contributed positively to your stay.We do hope to welcome you back in the future. All the best.Álvaro Fontenla, General Manager

Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We're disheartened to hear that aspects of your stay did not meet your expectations, particularly regarding room cleanliness, hotel condition, and service. Our aim is to provide a comfortable and enjoyable experience for all our guests, and it appears we fell short during your visit. While we're proud of our room amenities, as you've acknowledged their quality, we regret that other concerns have impacted your overall impression. We continuously strive to maintain our facilities and provide exceptional service, and your comments are invaluable as they highlight areas for improvement.Kind regards,Álvaro Fontenla, General Manager

Dear Lisa.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Mr De La,Thank you for sharing your experience with us.We regret to hear that the food did not meet your expectations. Our resort prides itself on offering a variety of dining options, including 7 specialty restaurants, as well as international cuisine in our buffet restaurant. We continually strive to provide a wide array of flavors to satisfy different palates and are disappointed to learn that we fell short during your stay. On a brighter note, we are delighted that you found our resort beautiful and appreciated the amenities in your room. We aim to create a comfortable and enjoyable environment for our guests, and it’s heartening to know we succeeded in this regard.We hope we have the opportunity of seeing you again in the future.Kind regards,Álvaro Fontenla, General Manager

Dear Allen.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,