Terrace/patio

Reviews of Villa Premiere Boutique Hotel & Romantic Getaway

4.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Very classy and quiet place! Perfect for a couple who want to enjoy each other and rest!
Stayed 4 nights in Apr 2024
Response from Lourdes Gomez Concierge on 14 Apr 2024
Dear YanaOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you for your kind comments.We look forward to having you back soon to continue enjoying the elegance and tranquility of our facilities and services.Sincerely

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, on the beach, the staff was extreamly helpfull, and friendly. Adult only was a huge plus, as well as being a smaller resort. Paul at the pool was outstanding.
Stayed 8 nights in Mar 2024
Response from Estefanía Sánchez on 11 Apr 2024
Dear Douglas,On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we would like to thank you for choosing us as your destination hotel to enjoy your vacation.We are proud to receive such a positive review, we are happy to know that you enjoyed your stay and the wonderful service of our staff, this motivates us every day to continue providing quality service and warmth.We hope to see you again soon to continue pampering you!Sincerely

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Estefanía Sánchez. on 19 Mar 2024
On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you for taking the time to share your review.We are glad to know that you enjoyed your stay with us, when our guests arrive we try to make them feel at home with the warmth and service that characterize us.Thanks for choosing us! We hope to have you back with us soon!Sincerely

10/10 Excellent

michael, Mckinney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adult only
Stayed 4 nights in Feb 2024
Response from Lourdes Gomez Guest Service on 28 Feb 2024
Dear Michael,Thank you for taking the time to share your rating with us.Sincerely

10/10 Excellent

Diane, Vancouver

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our home away from home!! BEST VACATION every year 13 years later!!
Stayed 14 nights in Jan 2024
Response from Lourdes Gomez, Concierge on 7 Feb 2024
Dear Diane,On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your kind comment.We are very happy to know that we were like your second home and that it was the best vacation you spent.We hope to see you back soon !Sincerely

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Please give Isabel a BIG thumbs up for her work, cleanliness and thoughtfulness. Thank you!!!! Isabel!!
Stayed 3 nights in Jan 2024
Response from Lourdes Gomez, Concierge on 7 Feb 2024
Dear LoriOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your kind comment.We will gladly pass your appreciation to Isabel for her great effort and dedication who made your stay a pleasant one.We hope to see you back soon !Sincerely

8/10 Good

Sarah, Clagary

Liked: Cleanliness
Stayed 6 nights in Dec 2023
Response from Lourdes Gomez, Concierge on 7 Feb 2024
Dear SarahOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your review. Sincerely

10/10 Excellent

Diane, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!
Stayed 18 nights in Dec 2023
Response from Lourdes Gomez, Concierge on 7 Feb 2024
Dear Diane.On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your review.We are delighted to know that you had an amazing time with us. Sincerely

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice loungers at pool. Great service. Food good. Buffet next door better.
Stayed 9 nights in Jan 2024
Response from Sincerely Estefanía Sánchez, Concierge on 26 Jan 2024
Dear James,On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we would like to thank you for taking the time to share your experience with us.We are proud to receive your positive review, we are happy to know that you enjoyed your stay, our facilities, the attention of our staff and our sister resort. This motivates us every day to continue providing a quality and warm service.We hope to see you again soon!

8/10 Good

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Lourdes Gomez, Concierge on 7 Feb 2024
Dear Noah,On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your rating.Sincerely

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean
Nice property great location Staff very friendly and helpful Problem with checking in. Check in is 3 pm and did not give us room til 5 pm. They did not offer us a late check out or anything. I am a platinum member and this property VIP. Did not feel it
Stayed 3 nights in Jan 2024
Response from Sincerely Estefanía Sánchez, Concierge on 26 Jan 2024
Dear John,We would like to thank you for taking the time to share your experience with us.It was an honor to host you and it is a pleasure to receive a nice review.Thank you for choosing us we do our best to make sure our guests are taken care of from the moment they arrive to the moment they leave and we are very proud of the great feedback.We also appreciate your points of improvement, we will work on it to give you a better service.We look forward to seeing you soon!

6/10 Okay

Ghazal

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Overall we had a pleasant stay. However, they really made my friend mad with their guest policies and we were there for his birthday, so I am not happy with what went down. Also in terms of cleanliness, on my last day I used a "fresh" towel after my shower that had makeup on it (fresh makeup not stained that were left after washing), also my bed sheet had various stains on them. I expected better cleanliness, especially for the price they charge.
Stayed 2 nights in Jan 2024
Response from Sincerely Estefanía Sánchez, Concierge on 26 Jan 2024
Dear Ghazal,On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for sharing your experience with us.Our main goal is to make your vacation more than just a stay to make it a memorable experience.We truly value our guests' comments as constructive feedback, it is always very helpful and helps us to put our improvement efforts in the areas that mean the most to you.We would be delighted to have another opportunity to welcome you and make your stay a wonderful experience.

10/10 Excellent

Jodi-Ann

Stayed 2 nights in Jan 2024
Response from Sincerely Estefanía Sánchez, Concierge on 26 Jan 2024
Dear Jodi-Ann,We would like to thank you for taking the time to share your experience with us.It was an honor to host you and it is a pleasure to receive such a nice review.Thank you for choosing us we do our best to make sure our guests are taken care of from the moment they arrive to the moment they leave and we are very proud of the great feedback.We hope to see you back soon!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, clean and well designed but the staff really made our vacation. We felt very pampered. One of the best vacations we have taken in a long time.
Stayed 5 nights in Dec 2023
Response from Lourdes Gomez, Concierge on 20 Dec 2023
Dear JefffreyOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your kind comment.On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your kind comment.We are glad to know that we were your destination hotel to spend a few relaxing days and where you could enjoy one of the best vacations where our staff was always attentive to every request and pampered you at all times.We hope to see you back soon!Sincerely

6/10 Okay

Chelsey

Liked: Staff & service, property conditions & facilities, room comfort
Just OK for the elaborate price
The stay was just OK for the elaborate price. I have stayed at more gorgeous upscale hotels for way less a night. The neighbouring empty property was garbage filled and it’s what you can see from your balcony. Don’t look right lol! Small details were missed, like a rusty razor blade left by the Jacuzzi tub when we checked in. I was supposed to get a free bottle of wine upon check in and they made it weirdly difficult to get that.
Stayed 2 nights in Dec 2023
Response from Sincerely Estefanía Sánchez, Concierge on 14 Dec 2023
Hello Dear Chelsey,I would like to thank you for letting us know about the problems you had during your stay with us at Villa Premiere Boutique Hotel & Romantic Getaway. We are sorry to hear that we failed you on the points you mention and want to assure you that steps have been taken to prevent this from happening again with our guests.We sincerely hope that you will give us the opportunity to have you back in the future so that we can demonstrate the high quality service we are known for.

10/10 Excellent

RB

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Luxurious Stay!
A beautiful boutique hotel located in a very convenient location. The staff are warm, welcoming and friendly. A big thanks to Alejandra at front desk, Paul at the pool, Jorge at the beverage and food service near the pool, and señor Isidro for outstanding client service. The general service in the hotel can be slow especially room service so allow yourself enough time if in a rush.
Stayed 6 nights in Nov 2023
Response from Lourdes Gomez, Concierge on 5 Dec 2023
Dear RB,On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your kind comments.It is very nice to read your comments and know that the days you spent with us you enjoyed a warm stay with the attention of our staff who were responsible for making it cozy, thank you for your appreciation to our staff and look forward to seeing you soon back!Sincerely

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is exceptional - knowledgeable and very friendly staff always make you feel welcome and special. Super attention to cleanliness. Resort is elegant but in an understated way. Rooms spacious and very comfortable. Small touches like the welcome sparkling wine and neck massage, choice of pillows and room scent. The try to accommodate every need - so pleased with our stay! We also like that it is right on the water, but exiting the front door leads to cobblestone streets and a 5-minute walk to shops restaurants and the Malecon.
Stayed 7 nights in Nov 2023
Response from Lourdes Gomez, Concierge on 5 Dec 2023
Dear KrisOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your kind comments.We are very happy to know that the experience of your visit with us was special, where you enjoyed the attention and service of our staff from the moment you arrived as well as the comfortable facilities.We hope to see you back soon for your next vacation!Sincerely

6/10 Okay

Jaime

Travelled with partner
Liked: Amenities, property conditions & facilities
Property wise nice but there where other properties in area that were nicer and more updated.
Stayed 1 night in Nov 2023
Response from Lourdes Gomez, Concierge on 12 Nov 2023
Dear JaimeThank you very much for taking the time to give us your comments, we appreciate them and take them very seriously. We hope to have the opportunity to welcome you back and improve your perception.

8/10 Good

Marnie

Stayed 6 nights in Oct 2023
Response from Lourdes Gomez, Concierge on 5 Dec 2023
Dear MarnieOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you for taking the time to rate us. Sincerely

8/10 Good

larry

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Lourdes Gomez, Concierge on 5 Dec 2023
Dear LarryOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you for taking the time to rate us. Sincerely

10/10 Excellent

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Oct 2023
Response from Lourdes Gomez, Concierge on 5 Dec 2023
Dear Lynn On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you for taking the time to rate us. Sincerely

10/10 Excellent

Marianne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was there during the hurricane in Oct 2023. The hotel had back up generators which worked well during a day and a half blackout. Staff was wonderful!!!
Stayed 7 nights in Oct 2023
Response from Lorena Neri on 6 Nov 2023
Dear Marianne, We want to thank you for taking the time to leave us this wonderful comment that describes your experience in the face of a natural disaster.You can be sure that this comment will make our staff really happy as they put all their effort into continuing providing an excellent service even with the conditions of the lack of electricity.We hope to have the opportunity to welcome and pamper you again soon.Regards,

8/10 Good

Tawanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is a hidden gem, it's off the main street away from traffic and sidewalk but still close enough to it as well without a long walk. The ambiance is remarkable, the smell of this hotel is alluring, the staff was so pleasant and helpful too. My Junior Suite room was nice as well, however there was someone who lived outside the hotel next door and would play their music blaring at night(at least 2 of the 4 night of being there). I thought was strange. Also, the constantly being approached by staff to purchase a vacation club became overwhelming to say the least. Other than that, the stay was good, and yes, I'd go back there.
Stayed 4 nights in Oct 2023
Response from Sincerely Estefanía Sánchez, Concierge on 11 Oct 2023
On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we appreciate the time you took to share your comments.We are glad to hear that you enjoyed your stay with us, When our guests arrive we try to make them feel at home with the warmth and service that characterizes us, we are glad you had a pleasant experience, knowing that your stay left you satisfied makes us very proud!See you soon!

10/10 Excellent

Natalin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at villa premier for 5 days 4 nights upon arrival Suzy was the sweetest! Super genuine. They offered us champagne and a 5 min complimentary massage. They took us to our room she accommodated us with the 7th floor which was the best super recommended. I loved that every time your Uber would pick you up they would help w the door etc. They are super attentive even the housekeeper at night was super sweet leaving chocolates by our bed sides. The pool are was great and clean always towels the breakfast was great with an amazing view. Location is super convenient. The only ek I had is they are doing construction in the elevator and some parts of the hotel so there is some noise at times. Also they don’t welcome your visitors for example if you have family staying elsewhere and they are waiting for you out in the lobby the personnel assisting with the guests arrivals do make a long unwelcome face, also they are not allowed to go up to the room with you. I understand it’s more of an all inclusive romantic getaway which we partly did besides meeting a few fam members that had arrived in PV. They also store luggage while you fly out and try to provide a room if available* to freshen up before a flight. The goodbye cookies are amazing!!!!!
Stayed 4 nights in Sep 2023
Response from Sincerely Lourdes Gomez, on 3 Oct 2023
Dear NatalinOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your kind comments.We are very happy to know that you had the opportunity to enjoy our facilities and the unique service provided by our staff during your stay with us. We know that in order to give you the best service we must always be innovating and that is why our facilities are being prepared to give you modern and exclusive areas for your enjoyment.We look forward to seeing you soon to enjoy Villa Premiere.

10/10 Excellent

Matt

Liked: Cleanliness, room comfort
Romantic Getaway
This hotel property will definitely make you return back for future stays. Everyone on staff goes above and beyond to make sure you’re having a remarkable time. The food was outstanding in the restaurants. We even brought back fresh fish from our fishing trip and the chef made us an amazing dinner that evening. PV is one of a kind destination with great energy all around the area. We will see you again in the near future.
Stayed 6 nights in Sep 2023
Response from Sincerely Lourdes Gomez, on 3 Oct 2023
Dear MattOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your kind comments.We are very pleased with the great recognition you give us, knowing that you had a wonderful stay where our staff was always one step ahead of each of the details where good service stands out and we are glad to know that you enjoyed our delicious cuisine.We look forward to seeing you again soon!

2/10 Terrible

sanchez

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lorena Neri on 6 Nov 2023
Estimado Sánchez,Nos sentimos muy apenados por no haber logrado cumplir tus expectativas.Agradecemos que nos hayas elegido como tu hotel destino para difrutar de tus vacaciones, es por ello que nos gustaría saber más a detalle nuestras áreas de oportunidad, ya que siempre nos esforzamos por brindar un excelente servicio en todo momento.Nuestro principal enfoque es la satisfacción de nuestros huéspedes y nos gustaría tener la oportunidad de recuperar su confianza en nosotros.Saludos cordiales,

8/10 Good

Calette

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Lorena Neri on 6 Nov 2023
Dear Calette,Thank you for choosing us as your destination hotel to enjoy your vacation and for the time you took to fill out our survey.We hope to see you soon to pamper you again as you deserve!.Regards.

2/10 Terrible

Anis

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Lorena Neri on 10 Sept 2023
Dear Anis,We feel very sorry that we did not achieve our goal.We hope to have the opportunity again to allow us to rebuild your trust in us due that for us, the total satisfaction of our guest is very important.Kind Regards,Regards

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the hotel location and the adults only amenities - perfect for what we needed. We had a small issue with a person smoking in the room prior to us using it - otherwise the resort is meant to be non smoking. We will come again, thanks for having us!
Stayed 5 nights in Sep 2023
Response from Lorena Neri on 10 Sept 2023
Dear Sonia,Thank you for trusting us to let us pamper you during your vacations.We are very sorry about the room incident. We have already shared the information with the corresponding department for follow up.It will be a pleasure for us to welcome you again!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place! Rooms are nice and even better views. Food at location is great and the hotel next door that they share with has a great buffet. Lots of shops near by. Transportation is plentiful but able to walk to everything. The majority of people speak fluent English or close to it including shops. Need to have a card that works in Mexico or a couple hundred USD at check in for a “safety deposit” in case something is broken during stay or you order something outside of all inclusive. Beach isnt the best. If you’re looking for soft white sand we were told the north side is the place for that.
Stayed 4 nights in Sep 2023
Response from Lorena Neri on 10 Sept 2023
Dear John,Thank you for sharing your experience with us!.It is very gratifying to read that you enjoyed your stay and he shops around. For most of us, the English has become our second language so we can be ready to receive and pamper you!.We are very sorry that the beach was not your liking, but we hope it is not a impediment to having the opportunity to receive you again!.Kind regards,

10/10 Excellent

Maida

Stayed 4 nights in Aug 2023
Response from Lorena Neri on 10 Sept 2023
Dear Maida,We want to thank you for choosing us as your destination hotel to enjoy your vacations.We also want to thank you for taking the time to fill out our Survey.We hope to have you back to continue pampering you.Regards,

10/10 Excellent

Marcelo

Liked: Cleanliness, amenities
The stuff went above and beyond to make me feel comfortable, I would recommend to get the all inclusive deal.
Stayed 3 nights in Aug 2023
Response from Lorena Neri on 22 Aug 2023
Dear Marcelo,Thank you for choosing us as your destination hotel to enjoy your vacation. We are very happy to read that you really enjoyed the all Inclusive and that the staff pampered you during your stay to make you feel comfortable.We hope to see you in a near future.Regards,

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed here for my 10-year anniversary. Very nice resort, but on the petite side (some may think this is good, others maybe not). Excellent service from bell staff, to concierge, to pool and restaurant staff, everything was pretty close to perfect. Most staff spoke really proficient English so if you don't know Spanish, you'll be okay. The view from the rooms is amazing, the pools are nice, our jacuzzi tub in the room was fun (though I guess for no reason I might've expected it to be bigger). I loved the decor and essential oil scents through the hotel. Love my kids but it was awesome that it was adults only. Three restaurants on site but it seemed that one (Murales) was not available. But the food at La Ceiba was good (although my only complaint is that it felt like service was a little slower than I'd hoped here) but the dinner food was high end and delicious and service was impeccable at La Corona. There's no bar that stays open later than 11 so you have to go off-site for nightlife, but there are a lot of places along el Malecón (very walkable). Room service was pretty good also (nothing over the top but what you'd expect). Our couple's massage was super relaxing and nice but the spa is under renovation so we didn't get to enjoy other spa facilities like sauna, etc. Overall, an amazing trip. Shout outs to Alejandra (concierge) and Paul (pool concierge) and Andrea (La Ceiba). I think the all-inclusive was super worth it, but FYI tip is extra (charge to room, pay at end) :)
Response from Sincerely Lourdes Gomez, on 8 Aug 2023
Dear Heidi,On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you for taking the time to share your experience.We are always innovating in order to provide you with the best service and we are glad to know each and every one of your opinions and experiences with us. It is gratifying to know that during your stay the service and facilities as well as the quality of our dishes were up to your standards. We are counting the days to see you again soon and to continue enjoying the Villa Premiere experience.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel, staff, pool were a refuge, in a PV that has not much upgraded roads or green spaces. Property was good. Some local foods tasted salty for partners pallet, though was good to me, overall, I enjoyed the sleep was amazing, sound of waves and view so lovely, a nice refuge
Stayed 6 nights in Jul 2023
Response from Concierge on 2 Aug 2023
Dear Greg, On behalf of the Villa Premiere Boutique Hotel & Romantic Getaway we really appreciate your kind feedback.Every day we strive to provide you with the best service, we appreciate the opportunity you had to enjoy our restaurants and facilities.We look forward to seeing you in the near future.SincerelyLourdes Gomez

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room service was outstanding!
Stayed 5 nights in Jul 2023
Response from Lorena Neri on 18 Jul 2023
Dear Alfredo,Thank you for taking the time to write us and for allowing us to be your hosts to enjoy your vacations.We look forward to welcoming you in a near future.Regards,

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and great hospitality. The room was great and views were gorgeous! Definitely the place to stay for a honeymoon.
Stayed 7 nights in Jun 2023
Response from Lorena Neri on 29 Jun 2023
Dear Erick,First of all, we want to thank you for choosing us as your destination hotel to enjoy your vacations.We are glad to know that you consider us as a place to stay for honeymoon. I think we are lucky to be a hotel with ocean view rooms.We are sure that our staff will be looking forward to having you soon and pamper you.Regards,

10/10 Excellent

Jen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Lorena Neri on 29 Jun 2023
Dear Jen,For us your rating is very important because with this we can know if we meet your expectations, this is why we want to thank you for taking the time to fill out our survey.We hope to have the opportunity to welcome you back to our hotel and pamper you as you deserve.Regards,Regards,

10/10 Excellent

Lee Ann

Stayed 3 nights in Mar 2023
Response from Lorena Neri on 29 Jun 2023
Dear Lee Ann,Thank you for taking the time to rate your stay and for choosing us as your destination hotel.We hope to see you soon again.Regards,

10/10 Excellent

Lacey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort had a great view regardless of room. It exceeded expectations and we plan to return!
Stayed 5 nights in Jun 2023
Response from Lorena Neri on 21 Jun 2023
Dear Lacey,Thank you for taking the time to write your review.We feel very happy to have been your host during your vacations, and we want to thank you for choosing us as your destination hotel.We consider ourselves lucky to be a beachfront hotel and our view is amazing from the room.we hope to see you soon and pamper you once again.Regards,

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel, room, pool, and staff were excellent! The beach here is too rough to enjoy, though. If swimming in the ocean is important to you, there’s a high probability that the waves will be red-flagged for your entire stay. But, if that’s not your thing, this place is perfect. It’s right on the beach and the views are gorgeous.
Stayed 6 nights in Jun 2023
Response from Lorena Neri on 16 Jun 2023
Dear Natalie,We appreciate the time you took to share your comments with us as they are truly valuable.We feel very sorry to know that you could not enjoy the beach due the waves and red flag but is nice to know that out of this, you enjoyed our facilities.We hope to have the opportunity to see you soon again.Regards,

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We only stayed for two nights to explore the area around. Our stay was wonderful and even though they gave us the wrong room initially Lorena the receptionist fixed the problem immediately. The bellmen Isidro was very professional and helpful during our stay. Overall I will definitely return to Villa Premier Boutique. All around great staff like Lorena and Isidro.
Stayed 2 nights in Jun 2023
Response from Lorena Neri on 16 Jun 2023
Dear Jesus,We want to thank you for choosing us as your destination hotel to enjoy your vacations.Our main goal is our guests satisfaction as we always strive to provide an excellent service at all times, and we feel very proud to know that the problem was fixed immediately.We are going to share this message with our team to let them know that they made the difference.We look forward to see you soon in a near future and pamper you as you deserve.Kind regards,

8/10 Good

Nathanael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the welcoming hospitality and outstanding customer service. The views and immediate area was beautiful. My only dislike was that it was not communicated with us that we were not able to bring guests up to our room, even for just a few minutes. It was really frustrating as we were there in and out with other friends in the surrounding area.
Stayed 4 nights in May 2023
Response from Lorena Neri on 4 Jun 2023
Dear Nathanael,On behalf of Villa Premiere Boutique Hotel & Romantic Getaway we want to thank you for staying with us and for giving us the opportunity to pamper you with our services.Our regulations have been made for the own safety of our guests and we regret the inconvenience they may caused you.We look forward to see you in a near future.Regards,

4/10 Poor

Katelyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The stay here was definitely a disappointment. Our balcony had bat feces and really wasnt able to be enjoyed. Also every day they were shooting photos for their website so they had the restaurants closed or the beach beds. It was very inconvenient and an upset. Also there was people above us and their cigarettes kept getting thrown onto our balcony along with their food! I told the front desk about it but nothing was done. This hotel has so much potential to be amazing but unfortunately I wouldnt stay there again because I dont feel like they cared for the people that spent money staying there. They were focused on the perfect photos to have for their website!
Stayed 7 nights in May 2023
Response from Lorena Neri on 4 Jun 2023
Dear Katelyn,We appreciate the time you took to share with us your comments as we always strive to provide an excellent service at all times, our main focus is our guest satisfaction, and thus your comments are truly valuable because they allow us to improve our service levels.We are already following up with you directly to give you a better service and solution.We hope to have an opportunity in the future so that you allow us to give you the service that you really deserve.Regards,

8/10 Good

Michael

Liked: Cleanliness
We thought the property was beautiful but unfortunately they were doing construction right outside our room wall the entire time. We paid for a suite but couldn’t be in it because of jackhammers. They said construction would be from 11-6 (they notified us with a note under our door the first night there) but it was from 8:30 to 7 and LOUD! Deafening. Then the pool was closed for a photo shoot. Then the one restaurant that was supposed to be open (the other two were closed for unknown reasons the entire time we were there) was closed for photo shoots for advertising. My husband talked to the manager who then let us in the restaurant. (We paid for all inclusive so it was disappointing not to be able to try the different restaurants). With that said , we were really impressed with the staff at pool and restaurant. They were so nice and worked hard. Paul at the pool made our day! Alan and Armando were awesome at the restaurant. The welcome massage is a nice touch. We won’t return because the construction really ruined our splurge on an expensive suite with its own jacuzzi on the deck. This location was walkable to the Malecón which was nice. The food was decent, but more American, so if you are looking for authentic Mexican, go to nearby restaurants like El Andiergo. The manager was apologetic about the construction when we complained and we were told we would get an email with two nights free in the future but I’m not sure we will go back (and haven’t gotten any emails)
Stayed 7 nights in May 2023
Response from Lorena Neri on 4 Jun 2023
Dear Michael, First of all we want to thank you for choosing us as your destination hotel to spend your vacation days with us.We are really sorry to read that you did not have a pleasant experience regarding the noise and the photoshooting as we always strive to provide an excellent service all the times and our main focus is our guests satisfaction.We take your case personally and we are following up on what you mentioned in your comment. We hope to contact you very soon with good news and have the chance to host you again on a near future to rebuild your trust in us.Kind regards,

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
Fantastic place to stay. Great staff, great location
Stayed 5 nights in May 2023
Response from Lourdes Gomez, Concierge on 20 May 2023
Dear JulieOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you very much for your kind comment.We are glad to know that our staff was attentive to you and that you were able to enjoy our facilities and services.We appreciate the time you took to rate us. We look forward to seeing you soonSincerely

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Lourdes Gomez, Concierge on 7 May 2023
Dear Larry BriggsOn behalf of Villa Premiere Boutique & Romantic Getaway We appreciate the time you took to rate us, we look forward to seeing you in the near future.Sincerely

10/10 Excellent

David

Stayed 3 nights in Apr 2023
Response from Lourdes Gomez, Concierge on 20 May 2023
Dear DavidOn behalf of Villa Premiere Boutique Hotel & Romantic Getaway we thank you for taking the time to rate us.We look forward to seeing you soonSincerely

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked small, all adult, great pool, room was clean & spacious and all the staff were excellent (friendly, helpful, professional). Fitness Center was not that great, definitely needs to be updated.
Stayed 7 nights in Apr 2023
Response from Sincerely Lourdes Gomez, on 23 Apr 2023
Dear TerryOn behalf of the Villa Premiere Hotel & Boutique Romantic Getaway we really appreciate your feedback.We are glad to know that the days you spend with us you enjoyed our facilities, restaurants and the staff. We will strengthen the areas of opportunity that you mention to continue giving you a good service.We hope to see you soon.

8/10 Good

Wayne Laurie

Liked: Cleanliness, property conditions & facilities
Quiet, excellent food, clean, but they Kick your two senior friends from next door off Villa Premier beach but let the Mexicans selling wares to roam freely on beach to bother you. Same hotel operator both properties
Stayed 7 nights in Mar 2023
Response from Lorena Neri on 5 Apr 2023
Dear Wayne Laurie,We want to thank you for staying with us and for enjoying our food and our facilities.We are very sorry about the situation with your friends and we will check our policies about our property.We hope see you in a near future.Regards,

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Adults only was appreciated. Dining was excellent & staff couldn’t be better!! A great experience.
Stayed 7 nights in Mar 2023
Response from Lorena Neri on 27 Mar 2023
Dear Ronald,We want to thank you for giving us the opportunity to pamper you with our services and we are glad to know that you had a great experience.We hope to see you in a near future to continue surprising you!...Kind regards,